Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

Ouch, my new GW staffers are cool. This one dude who used to barely work there was promoted to manager and they've hired this new guy who's great!

I rarely go to the GW closest to me (its over an hour away) But the last time I went my brother and I were there looking at some of the stuff. Apparently they were having a converted bike contest there. They had some of the staffers own conversion on display and there was one that honestly looked like it was made from melted crayons. I laughed and made a small joke to my brother about it. Well apparently the only staffer there at the time was the crayon guy. He got pissed and told us to "JUST HELP YOURSELVES THEN!" and stormed off into the back closet thing. It truely WAS funny

JD21290 wrote:

I know, British is a terrible language.

you mean english?
if thats your opinion, then start learning french boyo

H.B.M.C. wrote:

Gobbla wrote:I used to travel to London a lot. I'm American. I would occasionally visit the GW store on Oxford St. They'd always have loud horrible music, and often loud kids. That' s OK. And the staff was nice enough, and helpful (I think). Problem was, between the noise and accents, I couldn't understand half of what was said. They could have been calling me every name in the book, I'd have never known. I had the same experience at the GW store on Victoria St. in Sydney.

I wish more countries spoke English.

G... what? Was this post meant to be intentionally ironic?

I couldn't understand anyone in England therefore I wish more people spoke English.

Wh... huh?

I know what he meant. And I agree with him as well.

Judging by the blantant attempts at trying to transcribe chav-like brighton 'english' on the the intrawebs ("wots aw dis den ay mayt? Fokkin roob I sed."), I find a large portion of british people who post on the internet have much less of a grasp of their own language than their english speaking counterparts abroad. Just because you hail from England, doesnt mean you have even a basic grasp of English. Those particular posters make pikey look legible.

Hence the 'people speaking british' and 'I wish more people spoke english' remarks.

I notice this trend mostly when I am playing online games such as poker and what not. Seriously, they say american children are lacking in education and that may well be true, but if the 'english' I see many britains posting online is any indication of their intelligence level, then I fear for the EU.

[edit]
On topic. I have never been to a GW store, mostly because of threads like this one over the years.

After going to games day chicago in 2002, that was the closest I have ever wanted to be to a GW store.

But if that counts then while I was waiting in the far too long FW line, a redshirt there talking to my ex-GF about how much he likes dark eldar because he can have an excuse to make the models be topless girls and stay inline with the fluff was quite borderline to me reporting his ass to his supervisor/manager/gimp herder.

She said she would never attend another GD with me due to the social retardation and lack of any redeeming social skills present at that event. I think she went a little far with such a blanket statement, but on the whole I had to agree.

After reading this I have to ask. Where does GW get some of these complete idiots to work at the GW stores?

I know if I was being bothered with endless banter for more than 15 secs I would look him straight in eye and say "get the feth away from me".

Like selling hundreds of dollars in product isn't enough?They try adding white dwarfs and paint.

Miserable!

My local staff are OK. They don't like people who make up their own fluff though.
I was shouted at and threatened for theorising the Legion of the Damned are the "Emperor's daemons"......

The worst that's happened to me is that I've gotten told off for loitering a few times. Since then, I just started taking some minis to paint with me, and haven't been bothered since.

My local redshirts arent all that bad, though they refused to confirm or deny whether or not they had a preview copy of the new IG codex. I shrugged and went to an indep near me, who had the book on the counter and basically let me riffle through it at my leisure.

The manager at my most frequented GW is a peach.
Not only does he have teeth that look like they're made of toffee (eeeww), he's also the "upsell" king.

Apart from I told him not to upsell to me, or I'll stop going in there.

Case in point. Over a two week period I went in wanting only weeny little things.
Week 1.
Redshirt: "Alwite fella, wot can I getcha?"
Me: "Erm, I just want that Farseer with the SS. It's in my hand"
Redshirt" "Eldar, eh? 'Ave you seen the Eldar Battleforce? In there there's blah blah blah.. saving of blah% etc etc"
Me: "Yes I've seen it. I don't want it"
This goes on a bit for a while until I buy my ONE thing and go home...

Week 2:
Redshirt: "'Ello again mate, whatchu in for?"
Me: "Well I just want one jetbike. I'm going to convert a Jbike Warlock."
Redhirt: "One jetbike eh? Oh, you need the [jetbike boxed set thing], it's a steal at only £50"
Me: "Yeah, you need to stop upselling to me. I don't like it. I'm never going to part with my money becuase you want me to. Do that again and I'll never but anything from you again."

Admittedly, I had been a cheapskate these two times, but that annoyed me even more. I've been in and spent £100+ and they've let it go. There's clearly a tactic to it.

The second worst was when I went into GW to buy my FIRST IG models, to start my FIRST army. The douchebag there tried to convince me to buy Kell and Creed at the same time.

These are just hilarious guys!
Keep 'em coming, because it's keeping me laughing

And 67 replies after 1 day- something tells me this is gonna be a popular thread!

Feel free to post more than one incident people!

Thanks,
Jack.

This one really gets me, i had an EB bag in my hand and the guy goes:

"i see you like computer games, have you bought the dawn of war [this was when the first one only just came out] or is it just another WoW? Get a real hobby like 40k"

But what he didnt see is that is was a console game, i had just bought around $300 worth of stuff and he was right next to me doing nothing

What an ignorant gribblie!

It's to do with the whole 'nanny state' thing in the UK. Political correctness has bred a situation where the government tends to try to wrap everyone in bubblewrap lest someone get hurt or offended. Protecting people from harming themselves (physically, mentally, and so on) to a crazy degree.

But that's not a discussion for this topic, so I'm dropping it now, as should you.

off topic or not, i gotta agree with you there.
PC has become too heavy and its just starting to piss everyone off now




and on topic now

after saying how great the staff in GW portsmouth are, i went there yesterday to pick up a few things (makes a change since i order online alot now)
walked into there and theres a polish staff member behind the counter, who for some reason seems to think i speak polish 0_o
after spending half hour trying to tell him to speak english he started shouting that im discriminating against him.
and my reply: (rude - yes, un PC - very, pissed off - very)
if you want to speak polish then feth off back to poland and speak it, no one in the entire store can understand you, and most people dont like it when someone could be speaking about them and they have no idea what you are saying.

another staffer then turns to tell me that he doesent speak a word of english, nor can he read english.

what fething use is that?




sorry if i offended anyone there, just pissed off that apparently now a days i need to know around 30 different languages to walk through london.

Tek: you should do what i do to the new staff, if they ask if i need any help start loading them up with box's to carry for you


and loitering? never heard of any staff saying about that till now lol.
ive spent hours in the local GW talking to staff before
to the point where i was actually helping some newer kids play a test game.

(was a fair deal, while i was doing that i had another staffer spraying up 40 boyz for me)

Sorry guys but I really am going to have to take issue with this thread. If you want to make genuine complaints about GW's upselling policies or company rules regarding what goes on inside GW stores thats fine. This thread however is little more than a thinly veiled excuse to make personal attacks on GW staff.

For example that post earlier when somone called a staff member a dill weed because he had the audacity to obey the law by refusing to serve solvents to minor was bang out of order. I was strongly tempted to report it to a Mod.

Well, I'm off to work on the allotment with my Dad, I'll be back in a few hours.

Looking forward to read more posts when I'm back!

Tek wrote:
There's clearly a tactic to it.

Yer it's called hostage negosiation [cant spell tonight] where they are holding all the cards [and the keys to get out]

Tek wrote:
The douchebag there tried to convince me to buy Kell and Creed at the same time.

Wheres the store commissar to shoot him on spot?

It's mostly the utter newbie red shirts and the massive tool type of employee that is blindly loyal to the brand that do the most stupid things.

In regard to females in the store, I don't know what's worse: a girl stepping in and the red shirts secretly fighting for "an audience" with that mythical creature that obviously either plays Elves or Sisters because she is a girl (HUR!) or the oh-so proud red shirt taking his girlfriend to work, hugging her like a plushie whenever he isn't occupied and someone is looking.

Birthday shopping will be fun this year as I asked the lass to get me some plastic crack for a change, I can already imagine how irate she could be by the time she gets home again.

LuciusAR wrote:Sorry guys but I really am going to have to take issue with this thread. If you want to make genuine complaints about GW's upselling policies or company rules regarding what goes on inside GW stores thats fine. This thread however is little more than a thinly veiled excuse to make personal attacks on GW staff.

For example that post earlier when somone called a staff member a dill weed because he had the audacity to obey the law by refusing to serve solvents to minor was bang out of order. I was strongly tempted to report it to a Mod.

Oh come on now, they do the same to us when we leave the store.

"Vallejo paints are a bad rip-off, the quality's terrible."

That's the last time I'll shop in GW Covent Garden.

sA

smiling Assassin wrote:"Vallejo paints are a bad rip-off, the quality's terrible."

That's the last time I'll shop in GW Covent Garden.

sA

I'd like to see them try that at the Amsterdam store, their main painting guy has his own case of non-GW paints in the back.

just remember then, if a staff member isnt using something that was produced by GW then he must leave the store to use it




Lucius, a few points here as to what you said.

1: no one is forcing you to read any of this, you have done so by choice.

2: read the comments and you will find alot of good ones aswell, you cannot post about it all being bad comments when it is not.

3: if you feel it was an excuse then feel free to report it to a mod, no one is stopping you from doing so.

4: by any chance, do you work for GW?

JD21290 wrote:
Lucius, a few points here as to what you said.

1: no one is forcing you to read any of this, you have done so by choice.

2: read the comments and you will find alot of good ones aswell, you cannot post about it all being bad comments when it is not.

3: if you feel it was an excuse then feel free to report it to a mod, no one is stopping you from doing so.

4: by any chance, do you work for GW?

No I don’t currently work for GW, though I was a redshirt in my student days. However that's neither here nor there.

This whole thread just reaks of 'Oh lets laugh at the silly minimum wage earning peons. Grovel before me peasant.' The attitudes on display are the same as when middle class idiots berate waiters. Its basically snobbery.

I didn’t report the thread to a Mod because I would rather come on here and state that I though he was out of order and give him the opportunity to retract or defend that statement. I don't want to go to the mods except as a last resort.

I once took abuse from a customer because I wouldn’t sell him superglue as he was 15. I was perfect polite about it and explained it was the law. He though it was appropriate to mumble a personal insult under his breath. I banned him for a month and very much enjoyed doing so. I didn't get paid enough to put with personal abuse from customers.

Attack the policy fine, you may even get my sympathy. Attack the staffer and you’ve crossed a line.

"do you need a starter paint brush set since your buying fantasy?"

I wanted to punch his gimp face in....*rages once again*

LuciusAR wrote:

JD21290 wrote:
Lucius, a few points here as to what you said.

1: no one is forcing you to read any of this, you have done so by choice.

2: read the comments and you will find alot of good ones aswell, you cannot post about it all being bad comments when it is not.

3: if you feel it was an excuse then feel free to report it to a mod, no one is stopping you from doing so.

4: by any chance, do you work for GW?

No I don’t currently work for GW, though I was a redshirt in my student days. However that's neither here nor there.

This whole thread just reaks of 'Oh lets laugh at the silly minimum wage earning peons. Grovel before me peasant.' The attitudes on display are the same as when middle class idiots berate waiters. Its basically snobbery.

I didn’t report the thread to a Mod because I would rather come on here and state that I though he was out of order and give him the opportunity to retract or defend that statement. I don't want to go to the mods except as a last resort.

I once took abuse from a customer because I wouldn’t sell him superglue as he was 15. I was perfect polite about it and explained it was the law. He though it was appropriate to mumble a personal insult under his breath. I banned him for a month and very much enjoyed doing so. I didn't get paid enough to put with personal abuse from customers.

Attack the policy fine, you may even get my sympathy. Attack the staffer and you’ve crossed a line.

I think this should be applauded and perhaps the people posting about not being able to get glue have missed the point of the thread. Would these same people say its annoying to go in a shop/pub and be refused alcohol?

And you can't really take issue with Sales staff trying to sell you things, especially when any bonuses are based on it. I will concede however that to continually try to do so to someone who has declined it is disrespectful to the customer.

Is this thread becoming a rant about GW customer service and its sales policy?

Old Man Ultramarine wrote:After reading this I have to ask. Where does GW get some of these complete idiots to work at the GW stores?

Pay peanuts, get monkeys...

Now there are many fine people working for GW. But even for the retail sector which is renowned for low pay , GW is known as a low payer. £13k for a store manager?

If they paid more they'd likely get people who considered the job a career, rather than simply as an opportunity to become King Geek for a while.

Still, even if GW paid handsomely and all staff were trained well, there'd still be a few ... erm ... less well socially-adjusted types to amuse us with their wisdom I guess.

jackinthetank wrote:


JD, this is a topic that is brought up quite a lot in my head and as much as I want to discuss it fully I know I can't in case I offend anyone.
However, I totally agree with you. If you come to THIS country, then you speak OUR language, you follow OUR rules. This is a really "iffy" topic but I am on your side with it.

If you can't speak English, don't move here.
The government is too soft (I'm 13 and I already no this) and it is ruining the country. Although in some respects you could blame the Americans for introducing the "suing".

No matter how you look at it you and I ( this generation ) will pay for it in the end because we are the ones who are going to have to live in a worse state of affairs later on in life.

This is off topic, I know, but it's my thread and I'll do what I want And btw, something went wrong with the quoting thing so it doesn't look like I've quoted JD, but I have!

Thanks,
Jack.

Irony FTW.

When I went down to the Glen Burnie battle bunker 2 (1.5-2 years ago?) I was asking if they had the new battlefleet gothic rule book in yet.... turns out they didn't even know it existed. They then told me the person who told me about it was lieing to me and there was no such book.

I then went home and ordered it online.

Silly GW battle bunker didn't even know what products they had....

frgsinwntr wrote:When I went down to the Glen Burnie battle bunker 2 (1.5-2 years ago?) I was asking if they had the new battlefleet gothic rule book in yet.... turns out they didn't even know it existed. They then told me the person who told me about it was lieing to me and there was no such book.

I then went home and ordered it online.

Silly GW battle bunker didn't even know what products they had....

To be fair that more likely down to the fact that GW make no effort at all to inform staff of whets going on with regards to specialist games than any incompetence on the staffs behalf. I guess because they see no need to tell them more than necessary and as they only stock the core games….

The only way the staff would know that a new rulebook was coming out (or not) for an SG was if they themselves followed that SG.

Have to say most of my experiences with GW staff were entirely positive. They were polite and told me what I need to know.
Most positive experience.....finding some ancient , weathered broken in half mini on the street near the store. After taking it in and giving it to the red shirt asking if anyone had lost it he let me have a blister pack for free!

Most cringeworthy experience was last year when I was buying one of those imperial guard primer books for my brothers birthday. After I had bought it on the way out my girlfriend stopped to look at some of the T shirts they had hanging up. After flicking through them I discerned this voice behind me describing the t shirts for me. From across the room was the store manager shouting out......"Harry the Hammer (?), another harry the hammer, 40k logo" etc.
Unintentionally hilarious, but I have to say that GW is unique for it's obsessive and ocassionally socially inept staff. And as a result, love the place lol

Lucius - Your apologetics are killing the fun in this thread. Please stop defending funny stories.