JohnHwangDD wrote:Mort wrote:Obviously over the years, their bean-counters have determined (through whatever means they use) that raising prices doesn't affect their bottom-line as negatively as some of the posters here assume.
That is untrue. When
GW did the big "kill the e-tailers" thing to cap discounts at 20%, that was in effect, a 20+% price increase for a huge number of
GW customrs. In response to the pending effective price increase, people bought like crazy at 30+% off. The result was that the market was flooded with low-cost product for over a year. The massive supply increase suppressed demand for years to come.
Excellent point. However, with that being said, there are a few more details to keep in mind.
If a customer 'bought like crazy' in response to the coming change, there's at least some likelihood they weren't going to buy whatever it was they bought, until goaded into doing so by the coming price-hike anyway. As such,
GW in many cases sold more product than they would have, had they not announced the move.
Meanwhile, sales are still continuing even after the price-hikes of the past. Sure, folks such as yourself are smiling with satisfaction that you were able to get some product at the better price before the price-hike/policy change, true, and there are some stores who did like you suggested and made purchases before the pending change in policy, too. But I'd be surprised if there's any significant number of such stores that simply cut out orders completely after the policy-change.
The mistake lots of people make is that they look at the situation in a vacuum - as if they and their buddies and other pre-existing players are
GW's only customer base. When actually, there are new players constantly jumping in, too. Not to mention, new product being released on a regular basis that did not qualify for the 'cheaper prices', because those products didn't exist yet at the time of the price hike or policy change.
If you're referring to wholesale prices/sales to stores, and stores 'buying like crazy' before the price-change, that's also a distinct possibilty. Again, though, there's no guarantee that all of the product that Store X bought before the price change would ever have been ordered anyway, had there been no price-change. There's no doubt that some players/stores took advantage of the 'early warning' of the coming price-change/discount modification - just as some players/stores will do between now and June 1st (if that is indeed the new pricing date). But just as in years past,
GW will get through it by virtue of direct sales, continued re-orders from existing businesses, release of new products with high demand, etc.
JohnHwangDD wrote:In my case, I bought very heavily on discount to complete my armies, then didn't buy anything for a good 3+ years, then bought only bitz for a couple years (until GW discontinued "proper" bitz service). It wasn't until Apoc that I started buying any volumes at all.
In my case, just getting back into one of their games - I didn't have a choice. For all intents and purposes, I was a 'new player', and those types of players are still coming in (or returning).
If you hadn't bought heavily with the discount before the change, are you 100% sure that you would have bought the same products at regular prices over the next 3 years?
Do you think your buying habits are 'the norm'? Do you think the average
40K player on this forum bought like mad like you did, then didn't buy anything for 3+ years? I'd be surprise if that was the norm, and not the exception, John. But that's just a guess.
JohnHwangDD wrote:
So based on this experience, significant price changes can cause a lot of negative churn and disruption in their normal market.
Sure, it can - but I was just suggesting that
GW has a history of price-increases and they've probably anticipated fall-out based on that history. They have pros that look at these things that are a heck of a lot smarter than we are, probably, when it comes to the business end. If raising prices 3-5% on a lot of their stock was going to sink them, I just believe that they'd have a better grasp of that possibility than we would.
For over a decade now I've heard people echo some of the comments in this thread - yet
GW still keeps plugging along, new products coming out, stores open in tons of different places, etc, despite price-increases that anger a segment of their playerbase. Being frustrated about the price-hikes is natural, but I just don't see how it's going to significantly affect them this time more than previous instances where this or something similar has taken place. The economic slump didn't start yesterday, they probably have some kind of indication how its affecting them, and yet they've decided to make the educated and informed decision to raise prices. I definitely could be wrong, though, and
GW could start closing down all of its stores this summer for all I know.
Thanks for the discussion.