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So their spun off bricks and mortar store is well stocked?

Interesting...

 Grimtuff wrote:

 scipio.au wrote:
Stuff

Sorry, I can't take any of that seriously as I just read your posts in a John Cena voice...

Pretty sure he sounds pretty much just like a generic American. Unless that's the problem? If you don;'t like it, just wave your hand back and forth in front of your face a few times and you won't see the avatar anymore. Or the avatar won't see you. Something, anyway.

Actually, not being a fan of wrestling, the first time I saw that I saw your avatar Scipio I thought it was tennis player Andy Roddick!

Yeah going to claim my money back today, really hope it works, hate it when you get pissed about :(. Might try that rockethobbies but not straight away.

 Pacific wrote:
Actually, not being a fan of wrestling, the first time I saw that I saw your avatar Scipio I thought it was tennis player Andy Roddick!

I haven't watched wrestling in years. I've got this avatar because Cena looks a total nonce in the picture.

 unmercifulconker wrote:
Yeah going to claim my money back today, really hope it works, hate it when you get pissed about :(. Might try that rockethobbies but not straight away.

I've placed about half a dozen orders with them so far. No complaints at all, had an issue where an item wasn't packed, replacement was sent within 24 hours, so it's not just been normal orders I've had a problem which was sorted handily.

 azreal13 wrote:

 unmercifulconker wrote:
Yeah going to claim my money back today, really hope it works, hate it when you get pissed about :(. Might try that rockethobbies but not straight away.

I've placed about half a dozen orders with them so far. No complaints at all, had an issue where an item wasn't packed, replacement was sent within 24 hours, so it's not just been normal orders I've had a problem which was sorted handily.

So you've received all of your orders from this series of sales?

I've tried phoning "eye of the storm." who now have a different number to Maelstrom, unfortunately to no avail. Let me know if any one has luck!

JamieisOOP wrote:
I've tried phoning "eye of the storm." who now have a different number to Maelstrom, unfortunately to no avail. Let me know if any one has luck!

EOTS is a different company now, as is Mierce.

EOTS will have absolutely no responsibility for Malestroms orders.

Even though it is/was run by the same people and has the same directors.

 The Plastic Surgeon wrote:

 azreal13 wrote:

 unmercifulconker wrote:
Yeah going to claim my money back today, really hope it works, hate it when you get pissed about :(. Might try that rockethobbies but not straight away.

I've placed about half a dozen orders with them so far. No complaints at all, had an issue where an item wasn't packed, replacement was sent within 24 hours, so it's not just been normal orders I've had a problem which was sorted handily.

So you've received all of your orders from this series of sales?

I was talking about Rocket Hobbies.

I've placed two with Maelstrom in the sales, one was dispatched within 24 hours, but I'm still waiting on its arrival, the other was only yesterday.

Yeah, I placed another order last night, to eat up my last chunk of moneyback in case things turn out bad after the 22nd. I'll report back if and when the package arrives (although by that time we might well have a more public declaration about the state of things).

I've gone for a last chance 'use up cahback' purchace as well

so I'll see how that goes, fingers crossed

I personally wonder what will happen to these new stores when Maelstrom takes the bullet eventually. I, for one, know that I will NEVER order anything from these new stores. I just feel bad for all the people who would lose their money. I hope that justice will be delivered to Maelstrom by their new shop tanking as well.

I would fear that someone would head over to their physical store and smash a few windows at night if they really scam people.

I am personally giving Maelstrom the benefit of the doubt until they prove me wrong. And if it will take them 2+ months to get my order sorted, then that is how long it will take. Obviously, I too believe that the only way to salvage the bad reputation that they are getting each day is to communicate what is going on.

I'm sure they are not trying to scam people,

however it does look as if their business is in trouble

not quite the same thing (although if the business folds the end result may be the same)

I hate them now for how they treat their customers, taking money off people and updating the site with new stuff, vouchers etc and knowing full well they arent going to do about your order. Damn son thats dark.

cmon...
Maelstrom and eye of the storm are the same!!
Had the same address, and phone...
not talking about the page..
And they are going to let all the costumers with no solutions??

its totally disappointing...

 unmercifulconker wrote:
I hate them now for how they treat their customers, taking money off people and updating the site with new stuff, vouchers etc and knowing full well they arent going to do about your order. Damn son thats dark.

This is what bothers me too really. They have never let me down, i had an order from them only last week, but its not really on for them to ignore the customers that have already paid and to keep sending them further offers as well just rubs it in.
All these problems and this witch hunt could be simply avoided with some basic communication on their behalf.

Not an excuse for not putting updated info on the website,

but if your run a business your staff should be busy all the time, so it may not be possible for them to actually do the work (picking, packing, dispatching) AND answer emails/calls in the volume they are probably getting

As far as we can see they are clearing stock

some stuff from these sales has arrived AND the amount of stuff listed on the website is falling so this seems genuine

As long as the cash realised from the sales is being used to bring in the stuff that folk have ordered everybody MAY get what they need

(We have no proof on this, but if some of the long standing orders start being filled it it will look positive)

As to Eye of the Storm and Miece Miniatures, if things fold and there is still debt that will be one for the lawyers to fight over (especially if stock has been moved over to eye of the storm without the appropriate cash moving to maelstrom in return)

What I resent, is that they took my order in August, knowing they couldn't fulfill it, and then sent me emails offering discount on stock they did have, just so they could do what they should have done with my money in the first place, which they still didn't do...

Although Im lurking Dakka for a long time, I admit that I registered because of this thread.
I wouldnt name me a wargamer. Im more of a modeller. I collect minis and paint them (or at least try) just for the joy of it and for displaying as figures. So Im not a very frequent customer of wargaming shops in any form. I had ordered from Maelstrom in the past, about 4 times, mostly paints and grey/green stuff. I had absolutely no complain. Everything arrived swiftly, within 5 working days. In fact the only small delay was due to the local useless post office. The thing is that the last time i ordered from them was last spring.
On September 30 I decided that I needed some paints and the new talk of the town ''liquid green stuff''. I had 2 options.
A) Go to a physical wargamming store. The thing is that there isnt anyone near my home so I have to get to the centre of Athens just for this. Meanning about 2 hours come and go, plus the fact that I can do it only on a Saturday morning cause of work. And I like to wake up late on Saturdays . But biggest problem is that I had to deal with the monopoly called ''Fantasy Shop''. These guys are the biggest and till lately the only representatives of GW. They have a chain of franchise stores and the norm is that they jack the prices by 20% at least! If you visit one of their stores you will propably have a stroke.

B) Order online. There is going to be a waiting time, but 5 days or one week never killed anybody. The greatest disadvantage usually is the shipping cost and thats where Maelstrom enters the story.

I decided that since anyway I had to wait few days till weekend and certainly I was reluctant to be skinned alive by Fantasy ''give me your wallet'' Shop, the best choice was trusty old Maelstrom
I placed an order and because I was looking around in their site also the next day, I placed another order (so clever). I must admit that I didnt invest any serious money, about 50 euros + 6 moneyback for paints and a box of Bretonnian Knights that were sold half the price of the Fantasy Shop. I forgot the whole thing for 3-4 days and then I just went to check my order status just for the fun of it. I saw the ''processing'' label and that stroke abit strange to me. 2 days after the same. And then i noticed this thread. I searched some more and discovered sporadic posts in other forums. Then I knew that something stinks. I mailed Maelstrom about the status of my order. No answer. I mailed them aboy 4 times more with no answer and then I decided to play the Paypal card. I thought that if i dispute the transaction, at least then they will be allerted and contact me. Nothing. No answer through Paypal or to my numerous mails asking for cancelation of my 2 orders. The funniest is that after 3 days of the Claim I checked my order status and I saw one still processing and one canceled! Madness! I specifically asked them for cancelation of both orders with their codes and they canceled one of them only!
The aftermath is that today after 10 days waiting Paypal mailed me that I won the dispute of both orders. As I understand nobody from MG communicated with Paypal either. Im going to get my money back after 5 or 7 days. The thing is that what they do in MG is horrible. This whole silent treatment have just killed their business if its not dead yet. The most valuable asset of an e-business is reputation. Lose that and you have lost everything. Customers dont care about their financial problems. Customers of first world services (like wargaming) want to have fun with their hobby. Anything that complexes that is ruining the experience. We already have problems. Thats why we paint little soldiers! To forget them!
So Maelstrom Games stop gaking all over our hobby and pursuit of good mood!

Can you still get money back if you didn't pay with paypal but with visa directly?

It's going to be hard to get the money back :( Damn thieves, all my birthday money gone lol.

It really gets my pissed they don't even have the decency to make an official statement and why the hell did they still take orders from out of stock items if they know they are going down.

Same as ted1138 and many others it seems.

How about we organise an angry mob lol ? There irl address is public knowledge isn't it :p?

VISA has something called chargeback, it's basically the same as every card companies have. Call your issuing bank tomorrow, explain the situation and ask for a chargeback for not receiving your items.

Time limit is usually around 120 days or so.


And... what The Stranger says. /thread

 OrlandotheTechnicoloured wrote:
Not an excuse for not putting updated info on the website,
but if your run a business your staff should be busy all the time, so it may not be possible for them to actually do the work (picking, packing, dispatching) AND answer emails/calls in the volume they are probably getting

Having worked in warehouses in the past, we've always had casuals we could call in during busy periods (ie when large shipments arrived, so we could clear them out promptly). But let's face it, if the phone isn't being answered at all (nor emails) anymore, the problems are pretty severe, and this level of customer dissatisfaction is extremely hard to recover from.

 devilution wrote:
Can you still get money back if you didn't pay with paypal but with visa directly?

It's going to be hard to get the money back :( Damn thieves, all my birthday money gone lol.

It really gets my pissed they don't even have the decency to make an official statement and why the hell did they still take orders from out of stock items if they know they are going down.

Same as ted1138 and many others it seems.

How about we organise an angry mob lol ? There irl address is public knowledge isn't it :p?

Call your bank tommorow. I guess the bad thing is if you are underage, that you have to put your parents (or whoever the CC owner is) through this trouble. You have my sympathy. Have your birthday money stolen/withheld really sucks.
As for me in all this jinx, at least I had some sun shine. I was walking to my local comics shop and right next to it opened a new wargamming shop. I asked the owner of the comic shop (Im customer for at least 15 years now) whats going on with these guys and he told me that they are very stand up guys (they are also his customers for years and he help them rent the space). I went for a visit and I was very happy to find out that they have logical prices (they charge official GW prices), I can order what ever I want from GW, Vallejo, GF9 without any extra charge. They are very friendly and most of all they are wargamers themselves. The best part was that they were having a sale on blisters of metal minis from GW and I bought about 10 for 4 euros each. So as long as these guys play fair, Im sticking with them.

Well, I think we'll find out tomorrow or the next day (UK Time) what is going on with Maelstrom.

That's if we don't all get a final final final clearance offer e-mail.




Automatically Appended Next Post:

 scipio.au wrote:

 OrlandotheTechnicoloured wrote:
Not an excuse for not putting updated info on the website,
but if your run a business your staff should be busy all the time, so it may not be possible for them to actually do the work (picking, packing, dispatching) AND answer emails/calls in the volume they are probably getting

Having worked in warehouses in the past, we've always had casuals we could call in during busy periods (ie when large shipments arrived, so we could clear them out promptly). But let's face it, if the phone isn't being answered at all (nor emails) anymore, the problems are pretty severe, and this level of customer dissatisfaction is extremely hard to recover from.

Yeah, you shouldn't be a busy fool in a warehouse, especially not in a mail order operation. If Maelstrom head onwards and upwards I think a warehopuse may be the last thing they need

captain tanuki wrote:

Fact 8 : MG has opened a new online shop, then changed its name. Why ? Why not keeping maelstrom's online shop, which is well known ?

From all these facts, i conclude that MG is about to be bankrupt, running away from creditors. What they are trying to do with their customers is unclear. Do they try to sell their stock to generate the cash needed for the other customers orders ? Could be. Do they try to lure as many people in , shipping a few small orders from time to time to make things less obvious ? Could be. Is it just chaos, like in most soon-to-be-bankrupt companies ? Could be.

What is the new online store?

I have heard claims that CoolMiniOrNot did something similar in their previous incarnation and still owe creditors and customers over $20k.

H.B.M.C. wrote:Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

Fire insurance?

I remember PayPal refunding my $$$ after a guy tried scamming on BarterTown.

Even if they have released the funds and it is very near the end of the claim period, PayPal would have insurance to cover any shortfall, wouldnt they?

SO in summary, have Maelstrom in fact taken the biscuit yet?

 Alpharius wrote:
SO in summary, have Maelstrom in fact taken the biscuit yet?

I don't know about any culinary delicacies, but I've just received their last, final, this is really it, no more after this one, 40% - 60% discount voucher...

I got the info that this final sale whatsoever ends today - no vouchers today. I am also looking forwards to receive my order in RL which was sent last week. Two other orders pending - they scam me of ~ 30 pounds no more.