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 HellFire Sin wrote:
Hi again people. Thanks for all the replies. Ive taken ur advice and contacted the bank they've sent me forms to fill out and have to get as much evidence together so they can claim it back from maelstrom. Hopefully it gets sorted soon. The order was over £100 on my debit card so im hoping it should be covered. Its disgusting how many people have had there money stolen by a company. I feel for you all because im in that situation with maelstrom and now with rocket hobbies too. Companies shouldn't be in business if that how they practice it.
Thanks to all who replied its much appreciated

We dont steal money, sounds like a customer talking from their backside !

Richard
Rocket Hobbies

And that is a really nice way to make me think twice before ordering from you.

while i'm all for defending your business you might of replied in a more mature and professional manner

 helium42 wrote:
I wouldn't mind paying to be a member of a gaming club that provided a nice place to play with plenty of tables and terrain. I would just have an issue with supporting this company.

Exactly, we all contribute a few pounds a week to our club which allows us to rent a venue with loads of tables and so much space we could run Apoc tourneys if we wanted.

But the money we pay goes to resources for the club not to line the pockets of a man with suspect morals.

 Howard A Treesong wrote:
How did Maunsfeld Gaming afford to buy all these facilities? Was it that they were sold from one company to the other for pennies or was it that Maunsfeld bought them using the very money put into them from Maelstrom? In which case it's just the same money going around in circles?

It would be interesting to see what assets were actually sold. The more people complain to trading standards as well as getting payment refunds the better chance there is of seeing how far the rabbit hole goes.

pitboy2710 wrote:
And that is a really nice way to make me think twice before ordering from you.

while i'm all for defending your business you might of replied in a more mature and professional manner

If a person puts up genuine criticisms, I would always discuss them in a fair and professional answer, but when someone posts something that is complete nonsense, an outright lie and a potentially liabelous remark, then they get the answer I gave.

did you read his whole post. or did you just see "stolen" and "Rocket hobbies" in the same post and over react?

The guy has been burned once by Maelstrom and is understandably weary of other online retailers.

Your communication can be poor at times ( going on what my relatives haves pointed out to me not used you myself yet. )

Maybe in light of the recent events surrounding the industry at the moment a little understanding maybe in order, don't you think?

Well from my purchase with Rocket Hobbies i thought it was a bit of a farce to tell you the truth, I ordered an in-stock item and it took 11 days to arrive... 1st class apparently. after a week i asked where said item was and i got this response.

"Hi Ben

Post goes out up to 7pm, so give us a chance to finish the day ! Your parcel has already been done and in the post bags."

Which is fine, but this was 2 days AFTER i was told it would be sent AT THE LATEST. Was made to feel a bit of a fool for asking where my item is. I get that they were busy but don['t fob me off.

That wasnt so bad, but reading that childish comment on here has certainly put a stop to ANY purchase ill have on on the RH site. Makes me wonder why the FB page has about 3 posts from recent times and the rest from July... Hmmm

I'd avoid, seems rude and condescending when emailing, I stated i thought i had the right to ask and how was i supposed to know that they have their pickups at 7pm?

Eugh. ..... Oh yeah, what makes it worse? My names not BEN! thanks for taking the time to read my email lol


Automatically Appended Next Post:

rocketboy wrote:

pitboy2710 wrote:
And that is a really nice way to make me think twice before ordering from you.

while i'm all for defending your business you might of replied in a more mature and professional manner

If a person puts up genuine criticisms, I would always discuss them in a fair and professional answer, but when someone posts something that is complete nonsense, an outright lie and a potentially liabelous remark, then they get the answer I gave.

Eh? No no no..... Sorry. Thats not at all professional at all. You are dealing with customers. You can't go showing yourself up like this! Seriously!
If a customer wound me up and i acted like that, id not have a job and a lot of people would think twice about coming back! Don't reply in a childish manner!

You could of come on here and appologised about the way that customer feels, but no! you pretty much called him i liar!
If you were in a shop and had a complaint, even a small one, and was called a liar, Would you be happy? I really think you need to rethink your customer service.

Without having to read 51 pages, can someone tell me what exactly happen with Rob and Maelstorm?

Did he sell product he never had in stock? How did he get in such large debt? What is the issue I have seen with flames of war and wyrd miniatures?

Maybe a mod could add a compilation of this whole ordeal to the first post.

Neo_trixxx wrote:
Well from my purchase with Rocket Hobbies i thought it was a bit of a farce to tell you the truth, I ordered an in-stock item and it took 11 days to arrive... 1st class apparently. after a week i asked where said item was and i got this response.

"Hi Ben

Post goes out up to 7pm, so give us a chance to finish the day ! Your parcel has already been done and in the post bags."

Which is fine, but this was 2 days AFTER i was told it would be sent AT THE LATEST. Was made to feel a bit of a fool for asking where my item is. I get that they were busy but don['t fob me off.

That wasnt so bad, but reading that childish comment on here has certainly put a stop to ANY purchase ill have on on the RH site. Makes me wonder why the FB page has about 3 posts from recent times and the rest from July... Hmmm

I'd avoid, seems rude and condescending when emailing, I stated i thought i had the right to ask and how was i supposed to know that they have their pickups at 7pm?

Eugh. ..... Oh yeah, what makes it worse? My names not BEN! thanks for taking the time to read my email lol


Automatically Appended Next Post:

rocketboy wrote:

pitboy2710 wrote:
And that is a really nice way to make me think twice before ordering from you.

while i'm all for defending your business you might of replied in a more mature and professional manner

If a person puts up genuine criticisms, I would always discuss them in a fair and professional answer, but when someone posts something that is complete nonsense, an outright lie and a potentially liabelous remark, then they get the answer I gave.

Eh? No no no..... Sorry. Thats not at all professional at all. You are dealing with customers. You can't go showing yourself up like this! Seriously!
If a customer wound me up and i acted like that, id not have a job and a lot of people would think twice about coming back! Don't reply in a childish manner!

You could of come on here and appologised about the way that customer feels, but no! you pretty much called him i liar!
If you were in a shop and had a complaint, even a small one, and was called a liar, Would you be happy? I really think you need to rethink your customer service.

Sorry your experience wasnt up to scratch with us. Estimating when orders are going to be dispatched is always a tricky thing, a lot of the time all we can do is look at the picking queue and make a guess in conjunction with.other info, but it is just a guess. A lot of companies will refuse to guess but we try and give the best estimate we can, but it isnt always right.

That's funny element games make it abundantly clear when in stock items will be shipped, it's all over there web page and they always stick to it.

UNCLEBADTOUCH wrote:
That's funny element games make it abundantly clear when in stock items will be shipped, it's all over there web page and they always stick to it.

Looking at the Element Games website it is a residential address, so I am guessing he is at the size where it is possible to send the orders out same day when the stock comes in. Operating from home with very low overheads and modest discounts will allow him to do that I guess, that is great but for most companies offerring good discounts and a substantial order load, it is very difficult to promise a specific dispatch day and always be correct. I am not saying it is impossible, just beyond the realms of a small company, even big companies like Amazon dont always do it.

So your saying your business model is unsustainable?

UNCLEBADTOUCH wrote:
So your saying your business model is unsustainable?

I didnt say that.

UNCLEBADTOUCH wrote:
So your saying your business model is unsustainable?

There's a world of difference between an unsustainable business model and the challenges of scaling a business.

Plus how's about giving a retailer that takes the time to interact with their customers and answer their critics a little more respect? Have you forgotten what and who this thread is really about?

@azrael REDACTED mate I challenged rocket boy to clarify what he said after I challenged the veracity of his statement which he then replied to. There was no disrespect from either party.

Surely though if you're posting in stock items by the end of a working day, and you use first class post, you're looking at 2 to 3 working days before it arrives?

I've done online sales for myself, via eBay, and from a local independent store and could tell you roughly when to expect an item. Obviously there are some delays using Royal Mail/any courier occasionally that hold things up.

I think people are being too harsh on Rocketboy and Rocket Hobbies, sure saying a customer is talking out their arse is a big no no, you're an online retailer insulting a customer on a forum full of potential customers. That's just stupid, you can't afford to lose custom because of someone saying something idiotic. You've had a couple of people saying they won't shop at your store because of your unprofessionalism.

Unfortunately you're working in an industry where complaints are numerous and praise is lacking, people who have a good experience with a store seldom rush to the internet to talk about their experience, unlike people who love to complain do. Be careful, I'd hate to see another online retailer disappear offline. I had absolutely zero problems with Maelstrom so I'm sad to see them go

This is the first I've heard of rocket Hobbies, shame it's under these circumstances...

As of yesterday Warlord Games have a new Fantasy range.

http://www.warlordgames.com/store/non-historical/darklands.html?limit=all&utm_campaign=94e5ca0646-Warlord_Games_Newsletter_23_November_2012&utm_medium=email&utm_source=Warlord+Games+Newsletter

Looks familiar i.e. Bane legions. There's no mention of Mierce Miniatures in their description that I can see. It looks to me like a debt got paid.

Dark lands was the name for the game mierce miniatures was going to produce. So are warlord acting as distributors or are they the new owners of the range?

 George Spiggott wrote:
As of yesterday Warlord Games have a new Fantasy range.

http://www.warlordgames.com/store/non-historical/darklands.html?limit=all&utm_campaign=94e5ca0646-Warlord_Games_Newsletter_23_November_2012&utm_medium=email&utm_source=Warlord+Games+Newsletter

Looks familiar i.e. Bane legions. There's no mention of Mierce Miniatures in their description that I can see. It looks to me like a debt got paid.

Somthing smells funny but at least it explains why warlord deleted all mention of maelstroms issues off there forums.

SeanDrake wrote:
Somthing smells funny but at least it explains why warlord deleted all mention of maelstroms issues off there forums.

I was thinking the exact same thing.

Also andrew chesney ex director of malestorm now works for warlord. .......um!

Interesting. That's a big change for six weeks.

http://www.dakkadakka.com/dakkaforum/posts/list/0/481333.page

Have Warlord made any kind of announcement other than that they are selling the miniatures?

Looked at the prices, some of them seem cheaper than i remember

I hope this doen't derail any shipments of the mierce stuff that folk were promised......

If they have been sold to warlord (as opposed to warlord acting as a distributor) that could put a stop to the fullfilment of outstanding maelstrom orders by meirce

Its possible rob lane decided he didn't want to make things right by dipping into his own pockets so flogged the company to avoid that.

I'll give warlord an email and see what they say

UNCLEBADTOUCH wrote:@azrael pull your head out your arse mate I challenged rocket boy to clarify what he said after I challenged the veracity of his statement which he then replied to. There was no disrespect from either party.

Implying someone's business model, which is identical to almost any other mail order company, is unsustainable comes across as pretty disrespectful and believe me I'm a long way from touchy or easily offended, so if I can read it that way others can.

ted1138 wrote:This is the first I've heard of rocket Hobbies, shame it's under these circumstances...

Ive used them on several occasions, never had a problem and one of the few GW retailers who offer 25% off in the UK. Alongside Dark Sphere they get nearly all my business as I'm not a fan of the local GW and go to a privately run club.

 George Spiggott wrote:
Interesting. That's a big change for six weeks.

http://www.dakkadakka.com/dakkaforum/posts/list/0/481333.page

Have Warlord made any kind of announcement other than that they are selling the miniatures?

Warlord are stocking Soda Pop as well. Looks like they have expanded their ranges? heres hoping.

Here's hoping it won't hurt Warlord in the long run, they're just about to get interesting with their increase in plastics for Bolt Action.