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I haven't read the entire thread, but I plan on making an order from Wayland soon and I have a question.

People complain about the "pointless" and "meaningless" traffic lights on the site. But green light means that if it's in stock then it should ship within 1-5 working days, and if not then 3-9. That's good information, isn't it? Am I missing something?

Order from Dark Sphere, Triple Helix or Rocket Hobbies if they carry what you want and be much happier. Dark Sphere are by far the best in my experience

Traffic lights are just a stupid system that no-one else bothers with and creates half of their tickets I'm willing to bet.

Unhelpful post if I ever saw one.

Anyone else? Why are the traffic lights stupid?

Think about it

 angel of ecstasy wrote:
Unhelpful post if I ever saw one.

Anyone else? Why are the traffic lights stupid?

Because they represent the "availability" of the item, rather than whether they're in stock or not. I find all this complaining over that system a moot point though seeing as you can find out whether the item is in stock or not by going to its page. If it's not in stock, don't order. People seem to be having problems when ordering stuff that isn't in stock, so just go elsewhere if so, I guess.

 angel of ecstasy wrote:
I haven't read the entire thread, but I plan on making an order from Wayland soon and I have a question.

People complain about the "pointless" and "meaningless" traffic lights on the site. But green light means that if it's in stock then it should ship within 1-5 working days, and if not then 3-9. That's good information, isn't it? Am I missing something?

It's invariably complained about by those people who don't bother to read what's appearant on the page and assume that a green light must mean its in stock etc. they probably automatically hit return when a dialog box appears on the screen too.

It is an okay system, with the newly added love stock there is little to complain About.

Just to elaborate on what notprop's correctly said, the traffic light system indicates the ease that Wayland can procure items from their supplier. Green means that they can get the goods to their stores within so many days of placing their order.

People don't like it as they assume that a green light means in stock, which it doesn't.

Waylands customer service are second to none. They now show live stocks levels when on the product screen, so everything's carte blanche. If I ever have had to bring something to their attention,it's been dealt with efficiently and politely. At the risk of sounding like a fan boy, they're much better than others (of all industries, not just war gaming) that I've dealt with.

I've dealt with Rocket before, ordered my big green carry case from them. Took about 2 or 3 weeks to arrive and had no communication from them to say that they didn't actually have it at time of ordering. Wasn't that impressed, though they were cheaper than others. I'll stick with Wayland personally though as I've had better experiences with them throughout all of my orders

Tempted to order a couple of things from Wayland however "Ordered, due in soon" is incredibly vague

A friend of mine recently ordered some necron items and the shipping indicator said the items were due in 2 days time, each item had a pretty high number, croissants due in was like 20 and immortals / deathmarks above 10

Two weeks later he got the items and has said don't bother unless things are in stock so I waited a few days ago when items were listed as coming in within a couple of days and the morning I woke up to check it had changed to "Ordered, due in soon"

Does this mean then that if I order say a model that has 10 coming in that I may be the 11th / 12th person and that I may have to wait for another shipment?

I don't like the thought of my money being taken in an instant just for me to wait weeks on end for something. The system in principle seems good but there is never anything I want in stock...ever

Yep.

I think there's a way to order things and support Dakka at the same time?

Cre5po wrote:
Tempted to order a couple of things from Wayland however "Ordered, due in soon" is incredibly vague

A friend of mine recently ordered some necron items and the shipping indicator said the items were due in 2 days time, each item had a pretty high number, croissants due in was like 20 and immortals / deathmarks above 10

Two weeks later he got the items and has said don't bother unless things are in stock so I waited a few days ago when items were listed as coming in within a couple of days and the morning I woke up to check it had changed to "Ordered, due in soon"

Does this mean then that if I order say a model that has 10 coming in that I may be the 11th / 12th person and that I may have to wait for another shipment?

I don't like the thought of my money being taken in an instant just for me to wait weeks on end for something. The system in principle seems good but there is never anything I want in stock...ever

Have you tried to contact them (via email, or, as you are in the UK, by phone?) to see what they have to say?

Ordered from them 8 days ago and immediately after finishing order, I completed payment via bank transfer. Now in Finland we got euros and they wanted it in pounds, so transfer required currency changing. As I completed payment on Tuesday last week, I thought they would see my payment on their account not later than Friday. Now it's Wednesday and after 8 days, they haven't changed my order status to 'Processed', which would mean they have verified my payment. I have contacted them already and got an answer 'I'm due to check your payment shortly". That was on two days ago on Monday...

It's about 150 pounds/170 euros and I'm a student so it's quite big sum of money for me. Atleast, taking so long to verify payment is unusual with my experience from other webstores. I hope they verify it during this week...

Hi, can you raise a helpdesk ticket (or PM me your name) and we'll sort it out for you and give you an update as soon as possible?

Apologies for using our Tabletop Nation account to reply but it was the easiest to grab the details for!

Regards
Stuart Mackaness
Operations & Tabletop Nation Manager
Wayland Games
T. 01702 668750

Hey there, sent you a pm with info.

Alot of my friends have used Wayland with good results.. so I say go for it

I've bought three fairly large orders from Wayland, two came back very quickly and another was delayed by the availability of a Big Mek. Communication was fine so not really a problem.

The savings over other stores seem to be very good though I do like to support my local store as well to keep it open.

I would say that Wayland is a great online store to buy from in my experience.

I'm into the third week's wait for an X-Wing order now. I only ordered three items, all of which were supposedly green light items meaning they should arrive from supplier within a short time but the order has still been stuck on processing for over two weeks now. Supposedly they are getting some Y-wings 'soon' but no indication as to when that will be and no communication as to the delay. I want to like Wayland games and I can appreciate that GW can make things difficult for web retailers on when they can order stuff but for non-GW items there really shouldn't be these sorts of delays. Tempted to cancel my order and go elsewhere.

In fairness, X Wing stuff is a bastard to get hold of anywhere, outside of the core set and one or two boosters.

I've just got into it, and some sites are listing X Wing solos and TIE Fighters as OOS until mid-May. I'm not sure about Ys, but I think I've seen them listed as the same. Having been a retailer myself, there is little so embarrassing as a supplier making you look like a fool/liar by letting you down with supply, but it does happen.

Dark Sphere turn orders around so much more quickly than WG ever did in my experience whilst being even cheaper.

Triple Helix offer free delivery on many items whilst being certainly as discounted as WG.

Total Wargamer run the odd 30% off weekends on certain manufacturer's, which can make 40K feel reasonable again.

I've ordered from all three multiple times. Always a pleasure (though TW can take about as long as WG). My old WG account is littered with cancellations and raised tickets. Can't see why anyone uses them when there are clearly better options out there who will treat you like a valued customer.

Well I put in an order yesterday. Do they normally have an automated email they send when you place an order like most places? I haven't gotten the email confirmation of my order yet but my paypal is already pulling the money. Granted, maybe they aren't working this weekend or something due to the holiday. Which is why I'm not that concerned by it yet.

 Hulksmash wrote:
Well I put in an order yesterday. Do they normally have an automated email they send when you place an order like most places? I haven't gotten the email confirmation of my order yet but my paypal is already pulling the money. Granted, maybe they aren't working this weekend or something due to the holiday. Which is why I'm not that concerned by it yet.

Yeah, an order confirmation is usual, but the Internet is all over the shop since the Russians started the whole DDOS thing, and if there has been an error at their end then it is quite possible nobody's about to fix/notice it.

Their CS is generally good though, so drop them a message, or just log into your acct and see if the order shows up?

The UK had a holiday taken by some on Friday (Good Friday), and has another taken my many more on Monday (Easter Monday)

so people often throw in one real 'holiday' day to make a 4 day weekend, so it could well be they're short staffed till tuesday

Yeah, that's what I figured. Just thought I'd ask since I'm used to at least getting a confirmation email for an order

Ilgoth wrote:Ordered from them 8 days ago and immediately after finishing order, I completed payment via bank transfer. Now in Finland we got euros and they wanted it in pounds, so transfer required currency changing. As I completed payment on Tuesday last week, I thought they would see my payment on their account not later than Friday. Now it's Wednesday and after 8 days, they haven't changed my order status to 'Processed', which would mean they have verified my payment. I have contacted them already and got an answer 'I'm due to check your payment shortly". That was on two days ago on Monday...

It's about 150 pounds/170 euros and I'm a student so it's quite big sum of money for me. Atleast, taking so long to verify payment is unusual with my experience from other webstores. I hope they verify it during this week...

Well update on my previous post:

It's been 14 days since doing the order (and paying for it). Yet, the status of order is still "Pending (New Order)" which means according to their site "Order has been created and staff members are awaiting payment before any further action will be taken. This order may be automatically cancelled if payment has not been made by a specific time scale."

A week ago I contacted their support first time, they said they will confirm my payment shortly. During these 7 days, it didn't happen, so I contacted them again. This time, I sent some print screen photos for them to show the exact time and the exact sum of the transfer. I did this on last Saturday and they answered on Sunday saying "Thank you for the screenshots - I will look confirm your payment and have your order updated as soon as is possible. As soon as we have located and confirmed your payment, your goods will be shipped out to you as soon as is possible. "

So it has been 14 days and still waiting their confirmation for my payment. How long it can take? And surely, they haven't ordered the products I want so it means that when they verify my payment, I need to wait around 2-3 weeks of my orders arrival. NOTE: Products I ordered are not pre-orders, just regular troop packages for 40K and their availability was 1-3 working-days.

I would understand if the problem was availability of the products (which is a common problem for webstores), but like their website tells us - my order status means they are waiting for payment. Which is wierd, I did it 14 days ago.

Noticed that for SM Land Speeder Storm -product, availability is (Ships in 3-9 working days - 6 expected tomorrow). I hope that two of those are for me and status of my order will change...

Registered just to add my dissatisfaction with Wayland here, as I found it when googling.

Would appear stock availability info on website is largely meaningless.
I've really never had any other problems such as those I've experienced so far with Wayland on many many other websites, not limited to my hobby.
They take a long time to answer queries, which for me is about as bad as it gets for sapping confidence, on top of the simple frustration of missing/delayed orders.


It's such a massive shame as I really like the presentation of the website, which is why I selected it for my latest order. But I'll not be using it again without evidence of significant improvements.


Thanks,

Just felt the urge to add a little here. I had a very bad experience with another company a couple of months ago, and so when I decided to order from WG I was very nervous about it, especially as it was a large order.

After placing the order, I noticed I had been overcharged for shipping, which really didn't help my nerves, so I sent them an immediate helpdesk query. I'm pleased to say that they replied to me, and refunded the shipping difference within 24 hours (the overcharge turned out to be an error on my part in the delivery information, and the way their system processed it)

Now my order never updated to 'processed' in the time I was waiting, but the order itself was shipped within the timeframe the products said they'd be shipped in, and the delivery time was quick.

I'm not saying WG is perfect, but it really helped restore my faith in online gaming retailers after the bad time I was having with the other company, and will be high on my list of people to buy from in the future as a result.

Reneshi wrote:
Just felt the urge to add a little here. I had a very bad experience with another company a couple of months ago, and so when I decided to order from WG I was very nervous about it, especially as it was a large order.

After placing the order, I noticed I had been overcharged for shipping, which really didn't help my nerves, so I sent them an immediate helpdesk query. I'm pleased to say that they replied to me, and refunded the shipping difference within 24 hours (the overcharge turned out to be an error on my part in the delivery information, and the way their system processed it)

Now my order never updated to 'processed' in the time I was waiting, but the order itself was shipped within the timeframe the products said they'd be shipped in, and the delivery time was quick.

I'm not saying WG is perfect, but it really helped restore my faith in online gaming retailers after the bad time I was having with the other company, and will be high on my list of people to buy from in the future as a result.

Not being funny, and I'm glad it worked out, but why the hell did you jump from being burned by one retailer to placing a self confessed large order with another one that you hadn't tried before? Surely the thing to do would have been to place a smaller order to test the waters first?

azreal13 You're completely right, for the sake of keeping my post to the point and about my own experience, I skipped over the fact that a friend had ordered from them before. When I mentioned at a gaming session my need to get several new figures and my reluctance to use independent retailers due to my experience they strongly recommended WG to me as a company they'd dealt with before and never had issues with.

Just to add another personal experience, I have recently placed a few small orders with various shops, trying to find a supplier for Flames of War. One sat on an order for 3 weeks then when I mailed to cancel almost instantly replied with 'it's just on it's way', so seem like they need a chase. BF themselves have ignored an order 5 weeks ago and a chase a fortnight ago, others I am still waiting for after a couple of weeks. The Wayland order arrived in 3 days.

So, from my admittedly limited market test, a very clear winner. Will be ordering from Wayland through the Dakka link from now on.

Overall fine.

Ive had both polar extremes in my dealings with Wayland, one that was shipped nigh immediately and a current order that is on day 51 of processing. You seem to get what you paid for, which is discount miniatures and supplies in exchange for varying amounts of inconvenience.

My order seems to be moving forward now. After 23 days, payment part is finally solved out. Now it is processing. Hopefully I don't get your 51 days for processing, Haringoth.

Gotta say that after this experience I might consider again, wheather to use finnish store with bad price or UK store with good price.