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After the recent Wayland games thread Im thinking of picking up some kits from Element games.
My experience with Wayland has always been good, slow but good, however they might be going through a VERY slow spot so would you recommend Element in terms of speed, customer services and reliability?

Usually, yes but I have been waiting on a TIE Defender from them since 8th December with no comms and no info given as to expected date of dispatch. Bit pee'd off with that but other than that they are usually pretty good.

I've never had a bad experience with them. Very quick delivery if the item is in stock, never had any issues with their stock meter thing, great customer service - quick to respond to queries and stuff. Ymmv as with anything but I would reccommend them.

X Wing notwithstanding, as they're notoriously bad for all retailers (except Amazon, in my experience!) they are absolutely brilliant. Stock levels are usually clear and it's same day dispatch if you order before 3pm!

Ordered a couple of times from them (most notably, pre-order for the new Infinity N3 book). No complaints at all, good prices and a speedy delivery.

I have had pretty much everything through them for the last 2 years and never had a problem, if the item has been in stock it has always been with me either next day or within 48 hours. (but that's UK)

The stock due dates are usually accurate too, but you can always e-mail them to find out further information, they're an extremely helpful bunch. I rarely shop anywhere else unless it's "company exclusive products"

Element and dark sphere are all I use now, couldn't recommend anyone else as highly as that duo.

Unreservedly yes.

I've just placed my first order, so I guess we'll see!

Have ordered a dozen or so times from Element over the last year, and been to their B&M shop several times, no problems whatsoever. Where items have been delayed (X-Wing, again), changing or cancelling orders has always been efficiently handled. Recommended.

I think the delay with Xwing is a pretty consistent thing with that game in particular.

Yes, I've been using Amazon price for the Falcon as a barometer of when stocks might fully become available again. Peaked just prior to Christmas at £270, now back down to £40ish with shipping, seems like they are nearly back on top of demand

my friends and I use them as our main mail order for 40k stuff, never had any problems

Another vote in favour, been using them for the last year or so and the only issue that's ever come up(a couple of the Vallejo Game Air paints I had ordered were colours they were shorted on from the distributor) was fixed as fast as they could and at their expense. Top folks.

Even though I don't buy much these days, Element are my go-to store.
I've bought GW stuff from them, and they've been quick enough with delivery.

Use them, as they're the only place online I buy from now.

I was thrilled with this store, even when ordering all the way in the US. I ordered just after the holidays, they dispatched the next day, and the best part is they display their stock online so I could make sure they had what I wanted. Got some Titan Forge models from them that probably would have taken weeks to dispatch from the manufacturer! And they arrived in I believe less than 2 weeks. Overall, it was one of my best miniature-related buying experiences like, ever

So, admittedly from a small sample size, I would highly recommend them!

I have ordered from them about 4 times. Everything came quickly. Orders were split if things were coming at different times. I've not had a problem with it.

Seems worth a pop so, cheers peeps.

Order placed Thursday evening, item dispatched Friday received today (Saturday)

Plus a free sweetie.

I got the free sweet, too . A nice touch!

I got a sweet with some orders before too, and I got a dice once.

I had a free dice from them, which gets used as a turn marker. Very handy.

6 working days from order to front door plus a free sweet. Cant say much fairer than that.

However the did charge shipping on a 150 euro order which I was a bit miffed about.

No communication from them after a pre order took far to long to dispatch, would recommend firestorm games or dark sphere over element games.

Have used them in the past and they were decent, Firestorm Games was my goto though.

I've ordered from them 3 times and I'm in Australia. Every time has been a great experience, and an excellent communication.
I recommend them highly!

I couldn't recommend them highly enough. They've never let me down!

Azreal13 wrote:Order placed Thursday evening, item dispatched Friday received today (Saturday)

Plus a free sweetie.

RiTides wrote:I got the free sweet, too . A nice touch!

ImAGeek wrote:I got a sweet with some orders before too, and I got a dice once.

Skinnereal wrote:I had a free dice from them, which gets used as a turn marker. Very handy.

As they're my FLGS, I order online and collect when I'm passing. No freebies for me...

Do these fella's deliver to Aus? or is the GW trade-embargo still in place?

No idea on GW stuff, but I just ordered another companies product with them, super fast service , nice packing and well, I'm impressed. One Item I ordered was listed as coming mid june and somehow arrived with my other stuff. Good company all round I'd say.