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 Albertorius wrote:
I got a status change to "In Process", but that was on 06/02, so it's been a while already.

Ok... so it's been more than a month and a half since I made the order, and I still have nothing... was the backlog really that bad? I don't have much more time to request a chargeback. I'm afraid if I don't hear from you guys before next friday, I won't have other choice but to reclaim Paypal to make the chargeback.

 Albertorius wrote:

 Albertorius wrote:
I got a status change to "In Process", but that was on 06/02, so it's been a while already.

Ok... so it's been more than a month and a half since I made the order, and I still have nothing... was the backlog really that bad? I don't have much more time to request a chargeback. I'm afraid if I don't hear from you guys before next friday, I won't have other choice but to reclaim Paypal to make the chargeback.

Hello!
First of all - I`m really sorry for the delay. Second - backlog is FAR WORSE than we could expected. As I said before, that is very hard to us, as we`re small company, but also very inspirational, we has no idea how much people admires our work. Though - all orders will be fulfilled. If you want a refund - just email us, you can get it anytime, no matter of PayPal`s rules, it would be sad, but totally understandable.

I`m sorry again for the inconvinience, on behalf of all Artelians.

Best regards,
Jay from "W"

Also pinging in to say that i'm still waiting on my order...

I put in an order on February 5th. It's been 46 days since my order moved to processing...

I really love the company, the sculpts, and the communication. Artel W has been fantastic about customer service and responding as well, but I've been holding back on ordering anything else until all existing orders have been cleared.

I've advised my friends to hold off on ordering until other people have started to report shipments coming in as well... apologies are all well and good, but there doesn't seem to be enough action taking place to fix the situation.

Placed my order back when they were cleaning up their shop and offering free shipping and got my order about 2 and a half weeks ago

Sad I missed the Bone Banshees before they vanished, though why is understandable.

As a longtime Craftworlds player I was quite impressed with the styling though, and good-quality 3rd-party eldar stuff that "fits" is very hard to find. Any chances you'll be doing other Eldar-styled stuff in the future?

A lot of the CWE characters suffer from being monopose and old, so there may be a decent market for semi-generic alternatives.

Off the top of my head, types of things that I and other CWE players would buy in a heartbeat:

A counts-as for any of the phoenix lords, expecially the older ones that suffer from "chunkiness" (Asurmen and Jain Zar are top of this list)

A female count-as autarch (or chest replacement bit for the plastic autarch and a head)

Alternate count-as Warlock/Farseer sculpts

 Albertorius wrote:

 Albertorius wrote:
I got a status change to "In Process", but that was on 06/02, so it's been a while already.

Ok... so it's been more than a month and a half since I made the order, and I still have nothing... was the backlog really that bad? I don't have much more time to request a chargeback. I'm afraid if I don't hear from you guys before next friday, I won't have other choice but to reclaim Paypal to make the chargeback.

Paypal gives you 6 months these days. It used to be 8 or 12 weeks or something like that but is now much more useful.


Automatically Appended Next Post:

 WindstormSCR wrote:
Sad I missed the Bone Banshees before they vanished, though why is understandable.

As a longtime Craftworlds player I was quite impressed with the styling though, and good-quality 3rd-party eldar stuff that "fits" is very hard to find. Any chances you'll be doing other Eldar-styled stuff in the future?

A lot of the CWE characters suffer from being monopose and old, so there may be a decent market for semi-generic alternatives.

Off the top of my head, types of things that I and other CWE players would buy in a heartbeat:

A counts-as for any of the phoenix lords, expecially the older ones that suffer from "chunkiness" (Asurmen and Jain Zar are top of this list)

A female count-as autarch (or chest replacement bit for the plastic autarch and a head)

Alternate count-as Warlock/Farseer sculpts

Given how the Boneshees had to be pulled because of being a bit too close to ....other companies' sculpts, wish-listing for models that are close to other companies's specific character sculpts might be a bit too far. More generic things like the latter two might be more achievable, but probably not the "bitz", as I don't believe that Artel have ever done conversion parts for other companies' models.

ajax_xaja wrote:
Also pinging in to say that i'm still waiting on my order...

I put in an order on February 5th. It's been 46 days since my order moved to processing...

I really love the company, the sculpts, and the communication. Artel W has been fantastic about customer service and responding as well, but I've been holding back on ordering anything else until all existing orders have been cleared.

I've advised my friends to hold off on ordering until other people have started to report shipments coming in as well... apologies are all well and good, but there doesn't seem to be enough action taking place to fix the situation.

Re: the bolded, the last couple of pages have exactly that. They're a boutique company, scaling up their production to meet unprecedented demand is likely incredibly difficult in the short period of time that has elapsed since most people placed orders and now.

 Azazelx wrote:


Given how the Boneshees had to be pulled because of being a bit too close to ....other companies' sculpts, wish-listing for models that are close to other companies's specific character sculpts might be a bit too far. More generic things like the latter two might be more achievable, but probably not the "bitz", as I don't believe that Artel have ever done conversion parts for other companies' models.

I wouldn't expect them to be terribly close, honestly a different take on the same fantasy/sci-fi concept would probably be refreshing. Example Asurmen could easily be another "Ancient One commander" with a very different appearance. As long as they're characters that stand out and the same general height/base size count-as would just be in full force.

ajax_xaja wrote:
Also pinging in to say that i'm still waiting on my order...

I put in an order on February 5th. It's been 46 days since my order moved to processing...

I really love the company, the sculpts, and the communication. Artel W has been fantastic about customer service and responding as well, but I've been holding back on ordering anything else until all existing orders have been cleared.

I've advised my friends to hold off on ordering until other people have started to report shipments coming in as well... apologies are all well and good, but there doesn't seem to be enough action taking place to fix the situation.

We taken all actions we could, believe me. All our casting shops working with maximum load, new releases are delayed, we`re sending about 300-500 miniatures every week. The most troubles are with Chastener, as it`s most wanted of discontinued miniatures, but we`re planning to close all orders with him in a two weeks, may be three. If it`s inappropriate - we`ll do refunds on first demand, without any hesitation, without openenig case at PayPal or whatever. Also, we working on growing our production powers, but tht is not easy task at all, as our standarts of quality very high.


Automatically Appended Next Post:
As for the new "Starborn Ancients" - stay tuned There will be some.

Starborn Ancients? We talking about futuristic soldiers with elven features??? If you bring Phoenix Lord's into the 21st Century I'm gonna lose it

 Artel_W wrote:

As for the new "Starborn Ancients" - stay tuned There will be some.

I will watch this space with much interest and some $$$ set aside

ajax_xaja wrote:
Also pinging in to say that i'm still waiting on my order...

I put in an order on February 5th. It's been 46 days since my order moved to processing...

I really love the company, the sculpts, and the communication. Artel W has been fantastic about customer service and responding as well, but I've been holding back on ordering anything else until all existing orders have been cleared.

I've advised my friends to hold off on ordering until other people have started to report shipments coming in as well... apologies are all well and good, but there doesn't seem to be enough action taking place to fix the situation.

I could confirm that I have gotten my order and am very very happy, their sculpt is great and in scale with 40k; I've gotten the inquisitor eisenhorn and retinue pack, as well as cain/jurgen before they disappeared from their shop; I especially love inquisitor ravenor before the casket with shoulder cannon, can't wait to paint them up in the hopefully near future.

I ordered around Christmas and gotten the order about 6 weeks later, I count myself lucky I guess. If you like what you have ordered, I suggest waiting and work on other projects.

 Artel_W wrote:

 Albertorius wrote:

 Albertorius wrote:
I got a status change to "In Process", but that was on 06/02, so it's been a while already.

Ok... so it's been more than a month and a half since I made the order, and I still have nothing... was the backlog really that bad? I don't have much more time to request a chargeback. I'm afraid if I don't hear from you guys before next friday, I won't have other choice but to reclaim Paypal to make the chargeback.

Hello!
First of all - I`m really sorry for the delay. Second - backlog is FAR WORSE than we could expected. As I said before, that is very hard to us, as we`re small company, but also very inspirational, we has no idea how much people admires our work. Though - all orders will be fulfilled. If you want a refund - just email us, you can get it anytime, no matter of PayPal`s rules, it would be sad, but totally understandable.

I`m sorry again for the inconvinience, on behalf of all Artelians.

Best regards,
Jay from "W"

Hi, Artel, thanks for the answer

As long as I end up getting them, I'd prefer the miniatures than any refund, to be honest . It's just that it's been so long since the last communication and that I thought Paypal's grace period was ending that I had to ask.

What's your current "normal" turnaround? I'm really interested in those enforcers...


Automatically Appended Next Post:

 Azazelx wrote:
Paypal gives you 6 months these days. It used to be 8 or 12 weeks or something like that but is now much more useful.

Well, that's actually great news. Thanks!

Before the Tsunami our average dispatching time was 3-10 working days, except the preorders and some most wanted miniatures, like Warseer and Chastener (it was about 21 days for `em). For our existing, not discontinued range it`s about 5-14 days now.

I'm still waiting on an order I placed early February, as well.

It's a little disappointing, but of course I understand why there would be such a sharp spike in demand and how tough it would be for a small operation like yours to deal with.

I've been really satisfied with your models in the past and I'm not on a deadline or anything to get stuff on the table, so I can afford to wait for the backlog to catch up. It will be worth it to have a really unique-looking band of Inquisitorial minions.

New WIPs
The special weapon variants for the Law Enforcement Unit Fire Team: Heavy Machinegun, Plasmagun, Flamethrower.


First (very early) WIP of our new Witchhunter:

Looks good! Very suitable to burning those heretics...

Just got a dispatch mail for my order which was made a couple of days before the purge so there still plugging away at them.

Very much like the look of the new model even in its early stages.

Kinda has a Inquisitor Merle Dixon vibe about him. I'm liking it.

 Zakiriel wrote:
Kinda has a Inquisitor Merle Dixon vibe about him. I'm liking it.

Well that's one melee weapon conversion that will need to happen.

Love the Witchhunter!

 Eldarain wrote:
Well that's one melee weapon conversion that will need to happen.

Still WIP and the still not done, those are low-res placeholders.

 BrookM wrote:

 Eldarain wrote:
Well that's one melee weapon conversion that will need to happen.

Still WIP and the still not done, those are low-res placeholders.

Was responding to Zakiriel's Merle comment. Edited for clarity.

great to see more quality coming out of the W stable!

Im a HUGE fan of your guys work and I must say it here WOW just friggen WOW my jaw is on the floor with the level of detail, my only regret having ever made since finding you guys is not buying that AMAZING gabriel angelos model you guys made before you were froced to cease production of him by GW, Im a huge Blood ravens player and I feel like I should be kicking my own ass in for not purchasing it the very second I saw it, keep up the amazing work guys and I'll keep buyin from you.

Thank you for the support and kind words, guys More WIPs will be tomorrow, and some releases are really close already, but for now I want to share this:

The concept for the Voidstalker, founder and Prime of Sisterhood of Howling Void. (don`t mind the high heels, we punished artist already


Of course, this means, that full squad of Sisters of Howling Void will follow in similar design. And we have plans for other Shrines and Factions of Starborn Ancients.

Is there any way to get the discontinued Eisenhorn retinue? I just finished the audiobooks and saw this thread too late to make an order.

willb2064 wrote:
Is there any way to get the discontinued Eisenhorn retinue? I just finished the audiobooks and saw this thread too late to make an order.

The secondary market like the swap shop, bartertown, or ebay probably. They had to stop selling it a couple months ago and are still working on catching up with orders from late January.

Weeeeeeeee my order is sent! I got a tracking number and everything ^^