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at the very least they should release the non-dragon stuff and then say "there have been some issues with the dragons but we hope to have them soon"

BrianDavion wrote:
at the very least they should release the non-dragon stuff and then say "there have been some issues with the dragons but we hope to have them soon"

As if they would ever do something remotely like that!

BrianDavion wrote:
at the very least they should release the non-dragon stuff and then say "there have been some issues with the dragons but we hope to have them soon"

Or, to be even more GW - release the non-dragon stuff, and say nothing about the dragon stuff until they're ready/able/willing to release the dragon stuff, at which point no mention of a delay will be made...

BrianDavion wrote:
ok, at this point GW really owes AOS players a god damned answer, we should begin a facebook posting campaign to at least get them to address this long delay

Are people really pretending not to know what the delay is? Like seriously guys. You know what the problem is.

Release some stuff, say nothing, release the other stuff, say nothing, release a limited run of the dragons and say that it was always planned that way (and edit old post with the original release date so people don't get confused)

don't know if it is a good sign that 3rd Edition AoS starts similar as 7th Warhammer ended (no releases, no communications etc)

 Dysartes wrote:

BrianDavion wrote:
at the very least they should release the non-dragon stuff and then say "there have been some issues with the dragons but we hope to have them soon"

Or, to be even more GW - release the non-dragon stuff, and say nothing about the dragon stuff until they're ready/able/willing to release the dragon stuff, at which point no mention of a delay will be made...

But only because they determined that approach on a random table. For the next delay, a new roll is made.

Togusa wrote:

BrianDavion wrote:
ok, at this point GW really owes AOS players a god damned answer, we should begin a facebook posting campaign to at least get them to address this long delay

Are people really pretending not to know what the delay is? Like seriously guys. You know what the problem is.

We know there is a delay. We can speculate and feel good about our chance of guessing right as to why there is a delay. However we don't actually know the cause of the delay.

GW is once again dropping the ball on communication. People are perfectly willing to understand a delay, especially these days. What they aren't willing to understand is the total radio silence. Seriously, even a statement acknowledging the problem and saying 'we're working on it' would go a long way in promoting good will with the community.

 NinthMusketeer wrote:
GW is once again dropping the ball on communication. People are perfectly willing to understand a delay, especially these days. What they aren't willing to understand is the total radio silence. Seriously, even a statement acknowledging the problem and saying 'we're working on it' would go a long way in promoting good will with the community.

^ this.

We all know why there are delays, between brexit, covid and just plain old bad luck this is understandable, but communication would be appreciated.

Well know and know. Speculation and rumours. Did gw ever say when dragons would be coming? We know that even pre-covia gw could wait months after codex for new kits telling only they come "real soon".

tneva82 wrote:
Well know and know. Speculation and rumours. Did gw ever say when dragons would be coming? We know that even pre-covia gw could wait months after codex for new kits telling only they come "real soon".

the days of months long waits after a codex release for new kits ended with 6th edition. you occasionally see things where they'll release a special box (ala the sisters, orks and upcoming black templars boxes) but beyond that you didn't really see it. yes space marines got a slwoed release but that was in conjection with a slow drip feed of releases coinciding with the supplements.

Someone has to say it; Space Marines and Stormcasts are at the front of the queue whenever a new edition is dropped. The dragons are the main attraction of the new Stormcast range and we'll get them shortly.

Be patient.

 NinthMusketeer wrote:
GW is once again dropping the ball on communication. People are perfectly willing to understand a delay, especially these days. What they aren't willing to understand is the total radio silence. Seriously, even a statement acknowledging the problem and saying 'we're working on it' would go a long way in promoting good will with the community.

Ehhh...think of all the times when people have said here that "Covid isn't an acceptable excuse" of late with GW's stuff.

BrianDavion wrote:

tneva82 wrote:
Well know and know. Speculation and rumours. Did gw ever say when dragons would be coming? We know that even pre-covia gw could wait months after codex for new kits telling only they come "real soon".

the days of months long waits after a codex release for new kits ended with 6th edition. you occasionally see things where they'll release a special box (ala the sisters, orks and upcoming black templars boxes) but beyond that you didn't really see it. yes space marines got a slwoed release but that was in conjection with a slow drip feed of releases coinciding with the supplements.

Oopooooh really? Then how come after sister codex was launched on it's own I still had literally months to wait?

Get your facts straight.

I was mighty pissed when some of the absolute CORE units like Imagifier were months after codex was out on solo release. I could not even play my sub faction properly until months after codex was out because lack of imagifier. Also no zephyrim/seraphim solo box. And immolator.

Soooo...you were saying?

 Kanluwen wrote:

 NinthMusketeer wrote:
GW is once again dropping the ball on communication. People are perfectly willing to understand a delay, especially these days. What they aren't willing to understand is the total radio silence. Seriously, even a statement acknowledging the problem and saying 'we're working on it' would go a long way in promoting good will with the community.

Ehhh...think of all the times when people have said here that "Covid isn't an acceptable excuse" of late with GW's stuff.

I don't think it has escaped the rest of the world that the British aren't content with such provincial problems as Covid when they can pile on even more disasters, but let's not worry about people's acceptance of a speculative announcement before GW is even willing to communicate any problems to us. NinthMusketeer has a positive outlook on its reception, you... not so much. You know a good way to find out for sure? GW could say something on the matter.

That, as quoted, is the problem. They're not even trying. And that is something that we know for sure doesn't help customer relations.

 Geifer wrote:

I don't think it has escaped the rest of the world that the British aren't content with such provincial problems as Covid when they can pile on even more disasters, but let's not worry about people's acceptance of a speculative announcement before GW is even willing to communicate any problems to us. NinthMusketeer has a positive outlook on its reception, you... not so much. You know a good way to find out for sure? GW could say something on the matter.

That, as quoted, is the problem. They're not even trying. And that is something that we know for sure doesn't help customer relations.

Ehh...part of the issue, at least for me, is that we've got the assumption of this delay having been significant at this point. They weren't going to drop SCE and Kruleboyz with each other. It just wasn't going to happen.

It could be that we're "only" a week or so back from when the preorders were intended to happen for SCE. We just had the Kruleboyz drop within the past few weeks and last week was the remaining 40k Ork releases.

That's why I'm not terribly irked about there being no communication just yet. It's not like they announced the stuff for preorder, then it never materialized. We just had a vaguely nebulous idea of when it would be coming.

I see your point, but at the other end of the spectrum we had a roadmap as early as July that placed a Chaos battletome in October. It's October now, and we haven't seen the models yet for the Order battletome that was supposed to come out in August.

That battletome already saw a delay until September, which GW acknowledged at the time of planned release. No mention of models, so the default assumption would have been with or shortly after the battletome. Which didn't happen.

There's a lot of uncertainty here and the problem is we really can't tell. Yes, pre-order announcement might happen on Sunday. Or Sunday night we sit here and say, hey, not this time around, maybe the Sunday after. It could go on for some time, or happen quickly. Right now we are dealing with the issue that neither GW's actual announcement has been true, nor assumptions based on GW's default way of releasing army books and associated models. So while we can of course be patient and hope for the best (and it's not like we can do anything else at the moment) we are in a situation where we are completely in the dark about the Sigmarine model release. As tight lipped as GW tends to be, that is absolutely not a normal situation. It's not too much to ask of a company to offer the customers some reassurance, even if it's just to acknowledge that they don't know any better than we do for the time being.

GW has for months now promoted this release and influenced customer expectations. In my opinion it is very questionable to cease engaging in that at a time when those expectations go off the rails.

If it was planned all along for the release to come months after the tome, the point I made about a lack of communication remains completely valid. Not sure how that acts as a counter-argument; if anything it reinforces that a lack of communication generates ill will regardless.

Would some people not be satisfied? Sure, but if I meant that *literally* everyone would tolerate it I would have said "literally eveyone".

 NinthMusketeer wrote:
If it was planned all along for the release to come months after the tome, the point I made about a lack of communication remains completely valid. Not sure how that acts as a counter-argument; if anything it reinforces that a lack of communication generates ill will regardless.

Would some people not be satisfied? Sure, but if I meant that *literally* everyone would tolerate it I would have said "literally eveyone".

IT's a catch 22.

If they were to say we have a delay due to container shortages, shipping issues, customs, death of a cat or whatever you know there would be just as many loud on the forum people who would screem that a real company would "Figure it out". Worse yet if they get the problem figured out and then post that we are 3-4 week behind due to xyz and give a new date, what happens when the next issue rises up and it becomes 5-6 weeks? Same angry minority.

Sometimes it pays to be quiet.

Suggest done if those complaining go look up the shipping/port situation right now. Hint:it’s bad.

Once you’re stuff is on a ship then that’s it, it’s on it and no amount of money is going to get it moving faster.

Gw probably isn’t communicating because there is little to say beyond “when it gets here” and trying to explain global shipping to customers who routinely demonstrate poor reading comprehension.

I imagine it’s panic stations because GW needs new releases but can also fall back on other sales whereas FLGS very much rely on new releases to drive sales.

 NinthMusketeer wrote:
If it was planned all along for the release to come months after the tome, the point I made about a lack of communication remains completely valid. Not sure how that acts as a counter-argument; if anything it reinforces that a lack of communication generates ill will regardless.

I feel like "months" is a bit of hyperbole, given that it was the start of September for the books to even come up for preorder.

August 23rd had this:

While we’d previously hoped you’d be poring over pages of gryph-based content in the new Stormcast Eternals battletome this month, not even Sigmar’s chosen are immune to the ongoing global disruption. Rest assured that the Stormcast Eternals and Orruk Warclans battletomes will both be available to pre-order in September.

It feels a lot longer, IMO, since we got Dominion first.

Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

 Geifer wrote:

 Dysartes wrote:

BrianDavion wrote:
at the very least they should release the non-dragon stuff and then say "there have been some issues with the dragons but we hope to have them soon"

Or, to be even more GW - release the non-dragon stuff, and say nothing about the dragon stuff until they're ready/able/willing to release the dragon stuff, at which point no mention of a delay will be made...

But only because they determined that approach on a random table. For the next delay, a new roll is made.

Togusa wrote:

BrianDavion wrote:
ok, at this point GW really owes AOS players a god damned answer, we should begin a facebook posting campaign to at least get them to address this long delay

Are people really pretending not to know what the delay is? Like seriously guys. You know what the problem is.

We know there is a delay. We can speculate and feel good about our chance of guessing right as to why there is a delay. However we don't actually know the cause of the delay.

You all know it's because the whole planet is a trash fire.

drbored wrote:
Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

Because not communicating with your costumers is a dick move and a sure way to upset the fanbase. Just look at Cursed City.

Also man, is it just me or does every single GW defender ever feel some inner need to compare everyone he disagrees with to crying/angry/entitled children?

 Wha-Mu-077 wrote:

drbored wrote:
Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

Because not communicating with your costumers is a dick move and a sure way to upset the fanbase. Just look at Cursed City.

Also man, is it just me or does every single GW defender ever feel some inner need to compare everyone he disagrees with to crying/angry/entitled children?

Until you realize that Forums are a "Special Place". Not every gamer joins a forum, most don't bother, or have no use for forums as they play with their friends and local shop players and don't concern themselves with tournaments or the "Global Community". The reason we see so much Rage and Angst online are from people who use this as their primary sounding board. GW has so little concern for forums because they know that a majority of their customer base has not heard of DakkaDakka or any of the other sites. So even if everyone on here got together and stopped buying GW for a week they probably wouldn't notice it. But if DakkaDakka is where you get all your information from, you'd think GW should be personally calling each of us and tearfully thanking us for our patience while starring at our torches and pitchforks.

They have said what they are going to say. As Kan posted above from their August 23rd announcement. They don't need to justify anything to us. If you still don't like it then stop buying GW. It's been said plenty of times. Yes we can voice our displeasure that we are not informed, but they have chosen not to listen and are still doing fine monetarily without your purchases.

 Theophony wrote:

 Wha-Mu-077 wrote:

drbored wrote:
Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

Because not communicating with your costumers is a dick move and a sure way to upset the fanbase. Just look at Cursed City.

Also man, is it just me or does every single GW defender ever feel some inner need to compare everyone he disagrees with to crying/angry/entitled children?

Until you realize that Forums are a "Special Place". Not every gamer joins a forum, most don't bother, or have no use for forums as they play with their friends and local shop players and don't concern themselves with tournaments or the "Global Community". The reason we see so much Rage and Angst online are from people who use this as their primary sounding board. GW has so little concern for forums because they know that a majority of their customer base has not heard of DakkaDakka or any of the other sites. So even if everyone on here got together and stopped buying GW for a week they probably wouldn't notice it. But if DakkaDakka is where you get all your information from, you'd think GW should be personally calling each of us and tearfully thanking us for our patience while starring at our torches and pitchforks.

They have said what they are going to say. As Kan posted above from their August 23rd announcement. They don't need to justify anything to us. If you still don't like it then stop buying GW. It's been said plenty of times. Yes we can voice our displeasure that we are not informed, but they have chosen not to listen and are still doing fine monetarily without your purchases.

You're acting like companies aren't expected to, y'know, communicate with their consumers.

drbored wrote:
Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

an exact date would be silly, but yet again SOME sort of communication would be nice.

 Wha-Mu-077 wrote:

 Theophony wrote:

 Wha-Mu-077 wrote:

drbored wrote:
Why would GW tell us anything when the result will be the same?

It's like the fandom is the crying kids in the back and the parents are driving cross-country.

"We get there when we get there!"

Because not communicating with your costumers is a dick move and a sure way to upset the fanbase. Just look at Cursed City.

Also man, is it just me or does every single GW defender ever feel some inner need to compare everyone he disagrees with to crying/angry/entitled children?

Until you realize that Forums are a "Special Place". Not every gamer joins a forum, most don't bother, or have no use for forums as they play with their friends and local shop players and don't concern themselves with tournaments or the "Global Community". The reason we see so much Rage and Angst online are from people who use this as their primary sounding board. GW has so little concern for forums because they know that a majority of their customer base has not heard of DakkaDakka or any of the other sites. So even if everyone on here got together and stopped buying GW for a week they probably wouldn't notice it. But if DakkaDakka is where you get all your information from, you'd think GW should be personally calling each of us and tearfully thanking us for our patience while starring at our torches and pitchforks.

They have said what they are going to say. As Kan posted above from their August 23rd announcement. They don't need to justify anything to us. If you still don't like it then stop buying GW. It's been said plenty of times. Yes we can voice our displeasure that we are not informed, but they have chosen not to listen and are still doing fine monetarily without your purchases.

You're acting like companies aren't expected to, y'know, communicate with their consumers.

They have communicated, it's out of their hands. But you cannot communicate with two year olds who continue to rant that they want their toys NOW NOW NOW NOW NOW. The best thing a parent can do is walk away so they don't get pulled down to that level.

Seriously I know I have a mountain of shame that could be worked on for many lifetimes, as most people here also have that problem too. Nows a great time to catch back up on those old projects. Soon enough GW will be able to release everything and then the constant groaning will switch back to "They are releasing things too quickly"or "I don't have the money to get it because they didn't give me enough warning to save up."

No they haven't communicated. A simple "yeah guys, we where hoping to get these to you by now, we're as annoyed as you are" statement would go a long way

BrianDavion wrote:
No they haven't communicated. A simple "yeah guys, we where hoping to get these to you by now, we're as annoyed as you are" statement would go a long way

But then again, that wouldn't be very GW of them.

glances in the direction of Cursed City

 NinthMusketeer wrote:
GW is once again dropping the ball on communication. People are perfectly willing to understand a delay, especially these days. What they aren't willing to understand is the total radio silence. Seriously, even a statement acknowledging the problem and saying 'we're working on it' would go a long way in promoting good will with the community.

People are generally more willing to accept bad news is they are told the truth.

Radio silence, as you put it, is just more likely to foment rumours/conspiracy theories ("Their entire supply of Sigmarine Dragons was hijacked by Somalian pirates at the behest of the President of Cuba!").