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Just got an e-mail from Mantic... problems with my Deadzone 2 Kickstarter order and I have to redo the pledge manager. Only a couple of problems:

1. I already paid it
2. I got an order confirmation confirming everything went smoothly

and last but not least...

3. The link they sent me went to the Dungeon Saga pledge manager

Yup got exactly the same email, full of links that were not links. If I was a cynic, I'd say Mantic have simply selected a number of pledges to be 'wrong' because they are anticipating a shortfall in the number of exclusive minis and this way, it's "your" fault they can't provide them to you..

No email of doom so far for me.

As a Mantic regular who's had plenty of issues with them and their product recently... the new DZ2 stuff is looking good. Happy to have waited for retail though.

One of the backers on the KS mentioned that he got the same email and it was because he had placed two (or more) orders via the PM and paid shipping both times. I guess they needed to refund some of that shipping but doing it this way seems.. kind of strange.

I also placed two orders (pledge first, add ons later) and paid two lots of shipping so that could indeed be the cause.

I only placed one order.

Maybe you paid.. er.. shipping twice.. for one order?

I only made 1 order too, got the "problem" email. Link in the email was bunk, but logging into mantic digital I found my order and it looks all present and correct. So opened a Support ticket asking what the issue actually is. Gave em the order number too.

 MLaw wrote:

 Taaloc wrote:
I think the Enforcer Engineer came with an option to build him with his face hanging out? That or I built him wrong. The pathfinder monocyclist had her face out too on the mounted version, I think, and the new hard plastic pathfinders have a couple of faces too- though fluff-wise, pathfinders might be a different kettle of fish.

I think that was a headswap with the peacekeeper captain from the KS. I'm not 100% sure about that but I did the same thing IIRC.

Oh. Fair enough then. Great minds and all that.

I know my Peacekeeper captain ended up with the bearded Rebs trooper head.

I shall wait to see if I get the email of doom- although I asked the question if all was OK with my Infestation Lockdown pledge at Salute, and got an email a few days later saying all OK. (I had requested a refund around the time of the material change bombshell but never got a response- I changed my mind in the end and emailed in to say so, but didn't get a response to that either. I could just imagine them saying the order had been cancelled without sending me a refund so I asked when I had them there in front of me at Salute)

From Facebook

Mantic Games - You've received that email in error - if you have completed the pledge manager but received an email from us please do not email us. We were contacting customer's who have not filled in the pledge manager and some parameters were incorrectly set. We apologies for any inconvenience.

and KS comments

Mantic Games about 4 hours ago

Hi guys,

If in doubt please contact the support desk.
I would rather spend a few minutes checking your order is fine and find that it is than you leave it and we end up with a non completed Pledge Manager issue further down the line.

The link to the support desk is https://manticgames.freshdesk.com/helpdesk

Rich

Also apparently if you originally backed for $1 but didn't use that $1 credit as part of your order payment then it creates a conflict in the PM that needs to be resolved.

At least one person has received their outbreak pledge. Must have been right down the street or something as he showed it 3 days ago. do you generally get a tracking notice or anything for mantic KSes or does it just kind of show up?

No tracking notices issue it just turns up.

The Outbreak pledge has no miniatures so they probably got those out first (provided no minis were added to them).

Had a mail back from my support ticket, basically reiterating the comment above - mistakes were made etc etc. So all good hopefully.

I've been avoiding the Mantic threads, since being a Negative Nancy seems to be an issue, despite their constant feth ups. But since I just got an "your Incursion order had problems" email, with a link to the KoW2 PM and then a second email with a link to Incursion, despite my order being sorted and confirmed back in 2015, so I had to check in.

Good to see that nothing's improved in Mantic-Land. No need for memes or humour here, though - right?

Just more fething facepalms.

@Azazelx
What a weird way to describe yourself. The message might have been a mistake, assuming you actually filled out your PM properly. They sent out some messages in error to a few extra people intending them to go to people who hadn't finished their PM.

DaveC mentioned it a page ago, I think it was pulled from both the KS page and Facebook.

Is it me or the value is not really there when you compare it to Overkill?

On the positive side, I must say that the new plastic troppers are very good, even if I don't really like the advancing poses.

 Azazelx wrote:
I've been avoiding the Mantic threads, since being a Negative Nancy seems to be an issue, despite their constant feth ups. But since I just got an "your Incursion order had problems" email, with a link to the KoW2 PM and then a second email with a link to Incursion, despite my order being sorted and confirmed back in 2015, so I had to check in.

Good to see that nothing's improved in Mantic-Land. No need for memes or humour here, though - right?

Just more fething facepalms.

I hope I'm not being too much of a Positive Polly, but Mantic finally came through with my missing stuff and a healthy bribe to soothe ill feelings. Have they sent you your stuff yet?

It's nice to see them playing to type, though. Really appeals to the conservative nature of model collecting.


...Should I be worried if I didn't receive one of their faulty emails?

If you didn't get an email mistakenly claiming something is terribly wrong with your order, it probably means your order isn't in their database at all

@Bob
No, but I'd start a ticket if your concerned.

@streetsamurai
Prefacing this just to say I have and play both Deadzone(DZ) and Deathwatch: Overkill(D:O).

It depends on what your comparing. Price per model(USD)
Deathwath Overkill is 165(Full Retail) or 50 models at 3.3 per model.
Deadzone is 79.99(Same) or 20 models at 3.95 per model.

That doesn't really tell us much though. so lets dig into it a bit more.

D:O has thick card tiles, a softback rulebook. 6xD6 dice, 2 sets of cards and a non standard clear ruler.

DZ has HIPS plastic scenery, a hardback rulebook, 8xD8, 6(?) non standard command dice, token sheet and a paper mat.

So which is a better value? Depends on your needs.

I played a slightly simplified version of D:0 with my 6 year old daughter and she understood all the concepts needed, I consider this a plus.While playing it with adults, it was full of interesting choices, The genestealers especially. I really like the way the GSC deploy, the whole concept of asymmetrical warfare appeals to me in general though. D:O has a lot of models to prep before you can play mission 1. I dislike using unpainted models so having to paint a large chunk of those models to play the first mission, I see as a negative. The models are nice, and are similar in terms of mould lines to the mantic HIPS I've seen(Forge Guard and Enforcers). The models are monopose and to be honest this hurts the kit a bit. In my opinion the best part about a GW kit is the customization options. If this had been more in line with BAC I would have had more fun building these models. The number of unique poses helps, but I don't feel that same attachment as a model I posed and armed myself. The game is ultimately not going to engage a meat and potatoes gamer much longer than a the length of the campaign. Replay value is increased by being able to choose the DW team, and through the use of the Broodmind Deck.

Deadzone isn't something that could be as easily taught to a 6 year old because while the game uses simple mechanics it then layers them in a complex way. DZ games take place in a 3D space which feels more realistic. Deadzone definitely has more 'meat' than the former. Examples include customization of standard units, Command Dice and a campaign system. DZ needs less models to play your first game. about 10ish for a standard game. This was important to me as I wanted to use only painted minis, if you remember. The models themselves are a multi-pose and comes with all the pros and cons of multipose models. The game play itself can best be described as a small tactical skirmish. The counters(assuming similar quality as V1) are sturdy enough to last a long time. Speaking of counters, DZ is a counter 'heavy' game. Models may have 1,2 or in extreme cases 3 tokens attached to them at any time.
This feels a bit cluttered given the already restricted playing space. The biggest single benefit to the DZ starter box(past and present) is that it is a perfect entry point, containing almost everything( no paint, clippers or glue) you need in the box to start the hobby AND play a game of DZ as it was meant to be played. No additional terrain or model buys are needed to have a game at the standard level. I feel this is rare in starters. This feels more like a complete game in a box with expansions, rather than a 'first one is free' style of starter set.

Hope that helps some.

 BobtheInquisitor wrote:

 Azazelx wrote:
I've been avoiding the Mantic threads, since being a Negative Nancy seems to be an issue, despite their constant feth ups. But since I just got an "your Incursion order had problems" email, with a link to the KoW2 PM and then a second email with a link to Incursion, despite my order being sorted and confirmed back in 2015, so I had to check in.
Good to see that nothing's improved in Mantic-Land. No need for memes or humour here, though - right?
Just more fething facepalms.

I hope I'm not being too much of a Positive Polly, but Mantic finally came through with my missing stuff and a healthy bribe to soothe ill feelings. Have they sent you your stuff yet?
It's nice to see them playing to type, though. Really appeals to the conservative nature of model collecting.
...Should I be worried if I didn't receive one of their faulty emails?

Good to hear that they finally sorted you out. I hope the bribe was significant. As for me, Kings of War, yes (via direct contact with Ronnie, several times). DKQ.... well, they claim to have, and we're on the edge of it being "late", but not yet "late". I got the email from RIch on April 1 saying

I am very sorry your order has not arrived.
I have placed another on the system to be shipped out to you.

Which seems ...unlikely at best. It's very, very rare that things go missing, and I order a lot of stuff. Oh, and I never got a "your stuff has been despatched" email, either, so... Then on April 12th Rich emailed to say that it's been sent. So 11 days from ticket to despatch, and just over 2 weeks in transit now, while UK delivery times usually take 5-14 days.

 NobodyXY wrote:
At least one person has received their outbreak pledge. Must have been right down the street or something as he showed it 3 days ago. do you generally get a tracking notice or anything for mantic KSes or does it just kind of show up?

You might be talking about me. I got mine on Saturday and posted some pictures up. I live about 40 miles away from Mantic HQ.

Mine was a small order and came via Royal Mail with no tracking notice.

Some orders with miniatures have started to show up. There are posts on the DZ Fanatic page on facebook showing some of the new items.

 lord_blackfang wrote:
If you didn't get an email mistakenly claiming something is terribly wrong with your order, it probably means your order isn't in their database at all

Dammit! I should probably submit a ticket just in case.

Better make it two.


Automatically Appended Next Post:

 Azazelx wrote:

 BobtheInquisitor wrote:

 Azazelx wrote:
I've been avoiding the Mantic threads, since being a Negative Nancy seems to be an issue, despite their constant feth ups. But since I just got an "your Incursion order had problems" email, with a link to the KoW2 PM and then a second email with a link to Incursion, despite my order being sorted and confirmed back in 2015, so I had to check in.
Good to see that nothing's improved in Mantic-Land. No need for memes or humour here, though - right?
Just more fething facepalms.

I hope I'm not being too much of a Positive Polly, but Mantic finally came through with my missing stuff and a healthy bribe to soothe ill feelings. Have they sent you your stuff yet?
It's nice to see them playing to type, though. Really appeals to the conservative nature of model collecting.
...Should I be worried if I didn't receive one of their faulty emails?

Good to hear that they finally sorted you out. I hope the bribe was significant. As for me, Kings of War, yes (via direct contact with Ronnie, several times). DKQ.... well, they claim to have, and we're on the edge of it being "late", but not yet "late". I got the email from RIch on April 1 saying

I am very sorry your order has not arrived.
I have placed another on the system to be shipped out to you.

Which seems ...unlikely at best. It's very, very rare that things go missing, and I order a lot of stuff. Oh, and I never got a "your stuff has been despatched" email, either, so... Then on April 12th Rich emailed to say that it's been sent. So 11 days from ticket to despatch, and just over 2 weeks in transit now, while UK delivery times usually take 5-14 days.

I got a similar message through the ticket system, saying my order had shipped. Then they closed the ticket. A week or so later, the box arrived. It included extras like an Abyssal Fiend, Ronnie the Bard, KoW2 hardcover and players edition and a poster.

 Azazelx wrote:
Good to hear that they finally sorted you out. I hope the bribe was significant. As for me, Kings of War, yes (via direct contact with Ronnie, several times). DKQ.... well, they claim to have, and we're on the edge of it being "late", but not yet "late". I got the email from RIch on April 1 saying

I am very sorry your order has not arrived.
I have placed another on the system to be shipped out to you.

Which seems ...unlikely at best. It's very, very rare that things go missing, and I order a lot of stuff. Oh, and I never got a "your stuff has been despatched" email, either, so... Then on April 12th Rich emailed to say that it's been sent. So 11 days from ticket to despatch, and just over 2 weeks in transit now, while UK delivery times usually take 5-14 days.

I'm broadly in the same situation. Finally got my KoW in February (the parcel was opened, but I didn't care to check if anything was missing so I've just marked it as delivered), still waiting for DKQ (I was told months ago it would be end of March, now I get "The stock will be with us shortly but I do not have a specific eta yet."). As a result I didn't up my $1 Warpath pledge.

As for DZ2, I only vaguely remember I was going in halves with someone for a split on Enforcers and Veermyn. However I fully expect to have nothing turn up once again, which would definitely stop me pledging on any future Mantic KS.

 Azazelx wrote:

 BobtheInquisitor wrote:

 Azazelx wrote:
I've been avoiding the Mantic threads, since being a Negative Nancy seems to be an issue, despite their constant feth ups. But since I just got an "your Incursion order had problems" email, with a link to the KoW2 PM and then a second email with a link to Incursion, despite my order being sorted and confirmed back in 2015, so I had to check in.
Good to see that nothing's improved in Mantic-Land. No need for memes or humour here, though - right?
Just more fething facepalms.

I hope I'm not being too much of a Positive Polly, but Mantic finally came through with my missing stuff and a healthy bribe to soothe ill feelings. Have they sent you your stuff yet?
It's nice to see them playing to type, though. Really appeals to the conservative nature of model collecting.
...Should I be worried if I didn't receive one of their faulty emails?

Good to hear that they finally sorted you out. I hope the bribe was significant. As for me, Kings of War, yes (via direct contact with Ronnie, several times). DKQ.... well, they claim to have, and we're on the edge of it being "late", but not yet "late". I got the email from RIch on April 1 saying

I am very sorry your order has not arrived.
I have placed another on the system to be shipped out to you.

Which seems ...unlikely at best. It's very, very rare that things go missing, and I order a lot of stuff. Oh, and I never got a "your stuff has been despatched" email, either, so... Then on April 12th Rich emailed to say that it's been sent. So 11 days from ticket to despatch, and just over 2 weeks in transit now, while UK delivery times usually take 5-14 days.

I also had a llllllong amount of waiting. I got a healthy bribe too; so much so, that I can't even list it on here for fear of being attacked by all you guys! The part that I can list is that I got 2 boxes of Ogres that were sent as an apology and a Judge Dredd ref. Beyond that...I can't list. But it was substantial. Mantic has done better by me with CS than GW (and GW has always been great for me!). The KoW2 gifts have blown GW out of the water. And GW has always been above everyone else as far as CS.

Man all this talk of bribes make me wish my KS orders would have been messed up, unfortunately all of my KS stuff have shown up without problem

Well, okay. Maybe "bribe" was the wrong word for me. Healthy apology would have been better. Lol

Like I said in the other thread, free minis are the flowers and chocolate for wargamers.

I got a similar "I'll let you know when it ships out" response to my KoW2 (still missing every fething thing!) ticket over a month ago, two weeks ago I noticed I couldn't find the ticket on the support website any more even though I still hadn't heard anything, and I still don't have anything in hand either so it seems even in the new support system I have found yet another couple of cracks to slip between -_-'

Asterian Marionettes

Looks like the brighter, the better.