So FAQs seem to be be part of the past with none for a good many months now.....
Do we think thats it - GW just wont bother any more?
If so is there anything that can be done to deal with the ongoing issues in the game that should be adressed by the FAQs? It does not seem an easy thing as interpretation varies on many subjects and causes quite explosive arguments......
There is a strong possibility that the dev team just doesn't have the time to answer any questions with the ramped up release schedule (and of course that's assuming they're the ones who usually answer said questions).
I do hope that perhaps with GW's new site launch on the 7th we'll see some updates there, but I'm not going to hold my breath there.
There hasn't been a FAQ answer in a year. They updated some errata on the days that a codex is released. (which shows poor quality from the start)
AND they changed the spacing (yes just the spacing) on the BRB entry in September, but that's all we've been given.
Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
CthuluIsSpy wrote: Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
The main dev team has never been really big. Most of the company's employees are tied up in manufacturing or sales more than anything else.
I heard we're getting a new rule book in june. it's either a cleaner version of the current rules or a new edition. so we probably won't see anything til june
sirlynchmob wrote: I heard we're getting a new rule book in june. it's either a cleaner version of the current rules or a new edition. so we probably won't see anything til june
Take that with some salt.
That's only a rumour.
Edit: On the subject of FAQs; I was thinking that they might update them in April. (I noticed it seems to be every April and September) so if they don't this month then I'm giving up hope.
We'll just have to house rule the way things work, or roll off! Our LGS house rules (Store ruled, really).
sirlynchmob wrote: I heard we're getting a new rule book in june. it's either a cleaner version of the current rules or a new edition. so we probably won't see anything til june
Ah yes, the 6.5 Ed or 7th Ed rumors (depending on who you ask), that mostly gained popularity in being real after GW's mid-year financials came out. Honestly if it's a 6.5 book I expect it to just be the rulebook we have with all the Escalation and Stronghold stuff added into the rules and no other changes (I'm setting the bar low so I can be pleasantly surprised if I'm wrong and I'm ready for the worst if I'm right). And I don't think it's been long enough since 6th came out for us to see a 7th edition and if we did see a 7th edition I can't imagine it'd be that good being spat out after only 2 years.
Basically I'm not holding my breath for either to exist, and if it turns out they do, I'm not holding it for them to really change much, if anything.
CthuluIsSpy wrote: Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
The actual design studio of GW is not very big, no. There's, what, eight authors and a dozen modellers or something like that? That's the people that are actually making the product. The rest are support staff that are required for any business to operate, but are not part of the creative team.
CthuluIsSpy wrote: Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
The main dev team has never been really big. Most of the company's employees are tied up in manufacturing or sales more than anything else.
Many speaking in defense of GW have made much of the fact that the studio staff have been expanded significantly in the last year or so. It can't really cut both ways, they might still be busy, but the release schedule hasn't ramped up massively, sure, we've seen new books more often, but things are now spread out weekly rather than as a monthly lump, perhaps giving the impression that more is being released than really is.
The optimist in me wants to believe that they're just sat on all the issues waiting for the rumoured update to the core rules and come the release we'll see a huge info dump and a genuine attempt to get things on track. The cynic, however, just thinks they don't care about the quality of the product they're releasing and are just desperately churning out volume to try and generate cash to inflate the end of year report.
CthuluIsSpy wrote: Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
The main dev team has never been really big. Most of the company's employees are tied up in manufacturing or sales more than anything else.
Many speaking in defense of GW have made much of the fact that the studio staff have been expanded significantly in the last year or so. It can't really cut both ways, they might still be busy, but the release schedule hasn't ramped up massively, sure, we've seen new books more often, but things are now spread out weekly rather than as a monthly lump, perhaps giving the impression that more is being released than really is.
The optimist in me wants to believe that they're just sat on all the issues waiting for the rumoured update to the core rules and come the release we'll see a huge info dump and a genuine attempt to get things on track. The cynic, however, just thinks they don't care about the quality of the product they're releasing and are just desperately churning out volume to try and generate cash to inflate the end of year report.
We're getting a new book of some fashion (be it WFB, a mini-dex, a Codex-Supplement or a Codex) every month save December. We used to get 1x 40k and maybe 1x WFB book a quarter. I'd say that's an increase in output, as all the stuff in there (beyond the "two pages of rules" everyone harps on in the mini-dexes and the C:Supplements) has to come from somewhere and they're often juggling multiple projects at a time. From what I know the Dev Team is being run through the ringer to get stuff out.
And let's not forget that Matt Ward isn't a rules writer anymore either, he might do some fluff stuff but apparently his focus is working for the BL now instead last I heard. Which means that there are less people for the stuff to go around to now. And frankly I think that Jervis only works on stuff occasionally (like the Titans or some of the Altar of War stuff) with his primary focus being attending meetings, telling people to forge narratives and writing, now weekly, articles for WD.
Digital editions have been responsible for Inquisition, LotD and other digi releases, so they're not a part of the main studio, and yes, the extra stuff takes work, but iirc the design studio is now, according to something official, up to 28 bodies. I'm sure they're not all involved directly in rules authoring, but that is an awful lot of man hours to put into supporting 2 (and 1/2) games.
EDIT
Scratch that, just had a quick scan through the last financial report (up to June 2013) the employees listed as part of design and development were up from 115 to 145, so that element of the company was also not only bigger than anyone though, but also expanded by over 25%. I'm sure that includes casters, packing operatives etc too, but it is still a massive increase in the relevant department.
azreal13 wrote: Digital editions have been responsible for Inquisition, LotD and other digi releases, so they're not a part of the main studio, and yes, the extra stuff takes work, but iirc the design studio is now, according to something official, up to 28 bodies. I'm sure they're not all involved directly in rules authoring, but that is an awful lot of man hours to put into supporting 2 (and 1/2) games.
Those Mini-dexes are still written by the main GW team even if they aren't released in print (yet). That's like claiming the Sisters codex wasn't written by GW just because it's digital only. The only thing the digital editions teams has taken credit for was the dataslates/datascrolls and nothing else.
Most of the design team is actually the sculptors who make the models we play with more than the rules team (which seems to have always been a small group who largely agree on things as a group but leave writing the book itself up to only one or two people).
NamelessBard wrote: They deleted the old Tyranid FAQ, so they are aware that they exist.
That's why I feel it's more likely that they just don't have the time to handle them right now more than a outright ignoring of them.
No time? With 40 work hours in a week, and it's been over 2 months now, how much time do they really need to give a "NO" answer to nerd the Nids some more?
buddha wrote: Has anyone asked Eddie on Facebook? I hardly expect an answer but it might be useful to know whether they are coming or just dropped.
Digital Editions was taken down last week as was Forge World's page. No clue on if they'll return of if it has anything to do with Facebook's new policy to start charging companies for the exposure they get through Facebook (other companies have pulled out of Facebook because of that reason).
NamelessBard wrote: They deleted the old Tyranid FAQ, so they are aware that they exist.
That's why I feel it's more likely that they just don't have the time to handle them right now more than a outright ignoring of them.
No time? With 40 work hours in a week, and it's been over 2 months now, how much time do they really need to give a "NO" answer to nerd the Nids some more?
Actually in the past it's been mentioned that members of the dev team often too stuff home and basically worked on it off the clock to get things done for deadlines. I imagine that's only gotten worse since the release schedule stepped up.
chaos0xomega wrote: I just want a FAQ for the friggin burning chariot of tzeentch already... is that SO much to ask?
What you want is an errata because if the WD rules for the Exalted Flamer on foot is to go by, they apparently don't understand why it needs to be Relentless (or at LEAST Slow and Purposeful).
How long does it take to write a FAQ ? They have all their notes from the design and test period , so it should be easy to check, if they play tested something different then it actualy ended up as.
Makumba wrote: How long does it take to write a FAQ ? They have all their notes from the design and test period , so it should be easy to check, if they play tested something different then it actualy ended up as.
GW? Play testing? Hah!
I seriously doubt if they actually play test stuff, let alone in a competetive way.
All the codex have list of people that playtested the codex. Some like the nids one have a playtest team bigger then a football team. Why would they list a playtest team , if they didn't playtest the game .
Makumba wrote: How long does it take to write a FAQ ? They have all their notes from the design and test period , so it should be easy to check, if they play tested something different then it actualy ended up as.
GW? Play testing? Hah!
I seriously doubt if they actually play test stuff, let alone in a competetive way.
GW has laid out their playtesting as follows: they play some games between the devs, and then after they tweak things they have some other folks play some games (I assume that these games are played by the WD team since those guys do the battle reports and you basically get two birds with one stone that way) and they tweak things if needed. This is per their statements from the "Enter the Citadel" event last year.
So no, they don't do mass play testing nor do they have a large enough or diverse enough sample size to properly catch all the problems. It's one of the things I think could seriously be improved upon.
buddha wrote: Has anyone asked Eddie on Facebook? I hardly expect an answer but it might be useful to know whether they are coming or just dropped.
Yes, actually. A couple of months ago. He said Digital Editions has nothing to do with the FAQs and he had no information on when/if new FAQs would be coming out. He gave me an email address where I might get some answers, and I wrote it down somewhere, but have misplaced it.
buddha wrote: Has anyone asked Eddie on Facebook? I hardly expect an answer but it might be useful to know whether they are coming or just dropped.
Yes, actually. A couple of months ago. He said Digital Editions has nothing to do with the FAQs and he had no information on when/if new FAQs would be coming out. He gave me an email address where I might get some answers, and I wrote it down somewhere, but have misplaced it.
It should be gamefaqs@gwplc.com as that is the email address listed on GW's site for where to send rules inquiries.
I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
Makumba wrote: How long does it take to write a FAQ ? They have all their notes from the design and test period , so it should be easy to check, if they play tested something different then it actualy ended up as.
GW? Play testing? Hah!
I seriously doubt if they actually play test stuff, let alone in a competetive way.
GW has laid out their playtesting as follows: they play some games between the devs, and then after they tweak things they have some other folks play some games (I assume that these games are played by the WD team since those guys do the battle reports and you basically get two birds with one stone that way) and they tweak things if needed. This is per their statements from the "Enter the Citadel" event last year.
So no, they don't do mass play testing nor do they have a large enough or diverse enough sample size to properly catch all the problems. It's one of the things I think could seriously be improved upon.
I also think it's that they don't play the game the same way as most people, so a lot of broken combos get glossed over because they'd never in a million years think of doing it to know that some players might try. And, knowing GW, they probably think that players who would do that are so wretched that they aren't worth considering in the first place.
WayneTheGame wrote: I also think it's that they don't play the game the same way as most people, so a lot of broken combos get glossed over because they'd never in a million years think of doing it to know that some players might try. And, knowing GW, they probably think that players who would do that are so wretched that they aren't worth considering in the first place.
That's basically my thought in a nutshell. I mean I was looking at the battle report from when DA came out and it's two staff member's collections basically being fielded against each other and it's just FULL of plasma, something you'd never see in the main community.
And I do recall claims that one dev shown a tournament list (one of the really cheesy kinds) was a bit put off by it. I don't really know how much that impacted the way they design things though. I have a strong feeling that they think that most people play by just taking what looks cool over what is the most points efficient.
Iv put a thing up in YMDC to see what the response is but its gonna be laughable... like if according to my written codex i take a Hellbrute its 105 pts, (errata missing) but if i take it in a formation its 100 pts. this is just the begining as rules junkies will go wild
Apparently you can still access the FAQs via google. So if you need an FAQ, probably best to find and print it off now, in case they're more properly removed.
CthuluIsSpy wrote: Yeah, but couldn't they have directed 1 guy to write the FAQs? I mean, they are supposed to be a large company, right? They have to have more than 6 guys writing.
The main dev team has never been really big. Most of the company's employees are tied up in manufacturing or sales more than anything else.
The design studio has 125 staff, though we don't know how that is split among artists, model makers, writers and support staff. How many different people are named as authors of codexes in 6th edition?
ausYenLoWang wrote: doesnt matter if you print it out... take it to a game and say i have these now unnoficial rules changes....
I don't think that they'd be suddenly rejected. GW still wrote them, and most of the playerbase will have been using them previously. Really, somebody who suddenly tries to stop or discourage you from using an FAQ just because they're gone off the GW site is likely a bit of a TFG.
ausYenLoWang wrote: links were error coding when i tried to follow the one to the CSMFAQ
edit:
doesnt matter if you print it out... take it to a game and say i have these now unnoficial rules changes....
its daft but thats the door left open
True but I would not want to play with those people - hopefully any TO would state that all previous FAQs would remains as part of the game - although at some point its likely there will be a need for more and more "unofficial" ones - in the absence of official ones................
ausYenLoWang wrote: doesnt matter if you print it out... take it to a game and say i have these now unnoficial rules changes....
I don't think that they'd be suddenly rejected. GW still wrote them, and most of the playerbase will have been using them previously. Really, somebody who suddenly tries to stop or discourage you from using an FAQ just because they're gone off the GW site is likely a bit of a TFG.
Mr Morden wrote: although at some point its likely there will be a need for more and more "unofficial" ones - in the absence of official ones................
True, if the lack of FAQs is a prolonged thing then it might spur some sort of community response, but then there's the issue of the community having to agree on what a given FAQ should do. Some points would probably be fairly straightforward corrections, but I imagine that there'd be some issues that would be very divisive
ausYenLoWang wrote: hopefully GW fingers out and gets them up again, but with the massive lack of ANY done over the last year, dont hold your breath lest ye become a smurf.
Yeah, suppose the best thing we can do is email them en masse asking about FAQs and hope it spurs a response.
Since the FAQs are often left up for a while after a new codex comes out, this doesn't look good.
Even 40k 7th ed should only invalidate 1 FAQ, not all of them.
I talked to Support at WHW, and they said
"yeah they're gone, but they MIGHT be back at some point, just we haven't been told when that may be"
The lady was very apologetic, and their phones are jam packed.
As is, I believe I have all the latest FAQs in my archive, and will be putting them up to download later today.
ClockworkZion wrote: I emailed GW about the FAQs thing, I'm waiting for customer service to wake up and email me back.
Now if our fellow friends over the pond did this, CS would already be awake.
Well while I was at it I sent an email to an acquaintance of mine in the dev studeo about the loss of the FAQs. I got a one-word reply almost immediately: "Thanks." So I'm guessing they didn't know about that.
Don't know if it'll help fix things, but if anyone know how important those changes are, it'd be the people who penned them.
It's a concern especially for typos such as the English edition of CSM overpricing the Helbrute.
Unless you pack a digital codex and the judges are not up and up on that error, the cost cannot be fathomed outside an official GWFAQ that is now not available.
Is anyone else more nervous over the fact that Escalation + Stronghold Assault in the Main Rule Book will add an extra 75-100 bucks to the cost... I don't see it happening just because they already have those books in print. Whats next, adding Supplements to main Codexes for a Super Deluxe Edition?
And darn... I knew I shoulda printed out those FAQS when I had the chance. What does this do to Vector Strikes?
What does this do to EVERYTHING? I mean when someone questions a rule, you can't go back to the FAQ/Errata that changes anything. You can only go buy what is in front of you now.
More debates now. I wonder if this is GW trolling us now.
Nightlord1987 wrote: Is anyone else more nervous over the fact that Escalation + Stronghold Assault in the Main Rule Book will add an extra 75-100 bucks to the cost... I don't see it happening just because they already have those books in print. Whats next, adding Supplements to main Codexes for a Super Deluxe Edition?
And darn... I knew I shoulda printed out those FAQS when I had the chance. What does this do to Vector Strikes?
I'm putting together an archive atm.
You'll still be able to print them. : D
Nightlord1987 wrote: Is anyone else more nervous over the fact that Escalation + Stronghold Assault in the Main Rule Book will add an extra 75-100 bucks to the cost... I don't see it happening just because they already have those books in print. Whats next, adding Supplements to main Codexes for a Super Deluxe Edition?
And darn... I knew I shoulda printed out those FAQS when I had the chance. What does this do to Vector Strikes?
If they put the rules for superheavies and all the updated building/fortification rules in the BRB, but leave things like the fortification networks and actual lords of war out, they integrate the rules without invalidating the SA or Escalation books.
Nightlord1987 wrote: Is anyone else more nervous over the fact that Escalation + Stronghold Assault in the Main Rule Book will add an extra 75-100 bucks to the cost... I don't see it happening just because they already have those books in print. Whats next, adding Supplements to main Codexes for a Super Deluxe Edition?
Yes, and in the future the winner of a game of 40k will be the person with the more exclusive version of the codex, which they will use to bludgeon their opponent.
I mean, sure, they could bring the FAQs back, but I am not sure where they would put them anymore, since those parts of the website were cut out. And how, *exactly*, does trolling us help them sell more models?
Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
you know, this is sad. if these were critical medical supplies, I could see the wailing and gnashing of teeth.
but they aren't. they are toy soldiers.
do you people have nothing better to do than whine constantly? I can onpy imagine what it is like to play or even socialize with some of you! get a life!
Whoa there. I am not wailing or gnashing my teeth, I just want the game to be the best it can be for everyone is all.
Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
you know, this is sad. if these were critical medical supplies, I could see the wailing and gnashing of teeth.
but they aren't. they are toy soldiers.
do you people have nothing better to do than whine constantly? I can onpy imagine what it is like to play or even socialize with some of you! get a life!
Do you have nothing better to do than whine about people whining about toy soldiers? Sounds like you are one step down the rung
Don't worry. I'm sure FAQ/errata will return as a hardcover book (and digital book or maybe just digital), maybe included as part of 6.5/7th edition - then GW can release new FAQ/errata books to include the ones needed for recent releases since almost everything GW releases needs FAQ/errata. It will be another cash cow - people will grumble and lash out, a few will walk away, but as long as piles still buy it - another GW win!
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Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
you know, this is sad. if these were critical medical supplies, I could see the wailing and gnashing of teeth.
but they aren't. they are toy soldiers.
do you people have nothing better to do than whine constantly? I can onpy imagine what it is like to play or even socialize with some of you! get a life!
Do you have nothing better to do than whine about people whining about toy soldiers? Sounds like you are one step down the rung
considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
you know, this is sad. if these were critical medical supplies, I could see the wailing and gnashing of teeth.
but they aren't. they are toy soldiers.
do you people have nothing better to do than whine constantly? I can onpy imagine what it is like to play or even socialize with some of you! get a life!
A quick check of your post history tells me you play Dark Angels.
For you this change (no FAQs changes), means:
Dark Angels:
Spoiler:
The Courage of the Lion Warlord Trait now adds 1D6 to psychic tests within 12" of your warlord.
Techmarines no longer have Boltguns.
Primary detachment or not, Azrael has to be your Warlord now.
Stasis Anomaly and Vast Stasis Anomaly can now reduce a units WS and I to 0. (Can't attack in CC at all)
Vast Stasis Anomaly affects entire units, not just models.
I think that the Power Field Generator now extends from the Hull of vehicles again.
Asmodai no longer has a Bolt Pistol.
Azrael no longer has a Bolt Pistol.
Belial no longer has an Iron Halo.
Deathwing Command Squad Company Champion no longer limited to one-per-army.
Ravenwing Command Squad may not take additional Black Knights.
Ravenwing Command Squad may take a Relic Banner instead of a Sacred Standard.
Company Veterans may only replace Boltgun with Chainsword.
Company Veterans are now limited to 3 models able to take Storm Bolter/Combi-Weapon/Power Weapon/Lightning Claw/Plasma Pistol/Power Fist/Pair of Lightning Claws.
Deathwing Terminator Sergents can now take Lightning Claws or a Thunder Hammer and Storm Shield.
Black Knight Ravenwing Huntmaster may now take any Power Weapon, not just a Power Sword.
Ravenwing Darkshoud gains Stealth.
Nephilim Jetfighter gains Missile Lock.
Land Raiders must now be used as a Dedicated Transport to take the Deathwing Vehicle upgrade.
Several weapons entries are incomplete, but at least they have it in the summary.
Overall, removing FAQs and the Errata therein, is a pretty big deal, and the general response from GW of 'oh, they might be back' is irritating.
There are some pretty BIG changes here.
Thud wrote: I know about that one, but that wasn't it. From his phrasing, I got the distinct feeling that the email address he gave me was actually read by a real person.
Huh. Well if you find it again I'd love to get a copy. I've got a proposed errata for Allies I'd love to get in front of someone's eyes.
you know, this is sad. if these were critical medical supplies, I could see the wailing and gnashing of teeth.
but they aren't. they are toy soldiers.
do you people have nothing better to do than whine constantly? I can onpy imagine what it is like to play or even socialize with some of you! get a life!
Do you have nothing better to do than whine about people whining about toy soldiers? Sounds like you are one step down the rung
considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
So there can't be different threads about different issues? Also, do simple factual statements like "FAQs are gone" or "the price of Gazgul Thraka has increased to $40" qualify as complaining?
Because this thread is (mostly) about the fact that FAQs have been removed from GW's website. Until the other day, there were FAQs, but now for whatever reason, they have been removed from GW entirely.
I guess I could just get up and sell all of my models now and never grace the 40k forums again, since that seems be the only option you are giving me.
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
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viewfinder wrote: considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
If you're going to gripe about people's griping can you at least bother to use proper capitalization? Christ, you're not 5 years old anymore. There is just no excuse.
The complainer complaining about complaints, aside we'll have to just play the "wait and see" game to see if FAQs come back I suppose.
That means until the new Codex Drops Leman Russ tanks have Lumbering Behemoth again! And Heldrakes don't have 360 degrees fire anymore! Sing a song, everyone!
That means until the new Codex Drops Leman Russ tanks have Lumbering Behemoth again! And Heldrakes don't have 360 degrees fire anymore! Sing a song, everyone!
Codex: Missile Drones wants to talk to you though.
viewfinder wrote: considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
If you're going to gripe about people's griping can you at least bother to use proper capitalization? Christ, you're not 5 years old anymore. There is just no excuse.
The complainer complaining about complaints, aside we'll have to just play the "wait and see" game to see if FAQs come back I suppose.
wow... a whole paragraph complaining that I don't capitalize... sorry, I hate touchscreens.
and yes, this thread is pointless and has been flagged because all we have to do is wait. so many people on here are so eager to pull the trigger on anything GW does. they could.halve the price of everything and people would still whine.
viewfinder wrote: considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
If you're going to gripe about people's griping can you at least bother to use proper capitalization? Christ, you're not 5 years old anymore. There is just no excuse.
The complainer complaining about complaints, aside we'll have to just play the "wait and see" game to see if FAQs come back I suppose.
wow... a whole paragraph complaining that I don't capitalize... sorry, I hate touchscreens.
and yes, this thread is pointless and has been flagged because all we have to do is wait. so many people on here are so eager to pull the trigger on anything GW does. they could.halve the price of everything and people would still whine.
Three short sentences is hardly a "paragraph". And hating a touchscreen is not an excuse. If you want people to take you seriously than at least put the effort into your posts to give us a reason to do so.
This thread is breaking no rules, and really isn't complaining about anything, more of discussing about the fact that the FAQs are missing and then discussing what is happening (as well as trying to squeeze more info out of GW about it). If this thread was locked we'd just get 10 more threads just like this one asking where the FAQs went so if anything this thread is providing a service to the 40k General section by keeping it all in one thread.
viewfinder wrote: considering there is even a thread about all the GW hate, no, it's not one rung down...
between this and three other threads, all it is about is whining that GW sucks. If it sucks so bad, find another game! or is it more fun to not play at all, give them your money, and then complain about it? my god, you'd think this was an abusive relationship from the looks of it.
If you're going to gripe about people's griping can you at least bother to use proper capitalization? Christ, you're not 5 years old anymore. There is just no excuse.
The complainer complaining about complaints, aside we'll have to just play the "wait and see" game to see if FAQs come back I suppose.
wow... a whole paragraph complaining that I don't capitalize... sorry, I hate touchscreens.
and yes, this thread is pointless and has been flagged because all we have to do is wait. so many people on here are so eager to pull the trigger on anything GW does. they could.halve the price of everything and people would still whine.
Er, no, they wouldn't. That's a horribly absurd suggestion. Look for the thread about the Armored Fist squad deal on GW- people are praising that as a nice step forward.
People complain about things for a varied list of reasons, and sometimes they happen to be good reasons. The loss of FAQs is a good reason.
Honestly, what would your opinion be on this if GW does not, in fact, bring back FAQs? "That'll teach those whiners?"
This thread is breaking no rules, and really isn't complaining about anything, more of discussing about the fact that the FAQs are missing and then discussing what is happening (as well as trying to squeeze more info out of GW about it). If this thread was locked we'd just get 10 more threads just like this one asking where the FAQs went so if anything this thread is providing a service to the 40k General section by keeping it all in one thread.
Indeed.
If you have no interest in the topic at hand then don't read/post in the thread.
GW is finally answering emails about the FAQ thing:
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Well that's good, hopefully. I guess we will see when/where the FAQs end up.
As a separate note, pertaining to reason this thread was started, what was the last codex to receive a proper FAQ? I know it's been a while but not whom the lucky recipient was.
EDIT: it still perplexing why they didn't add the FAQs in, since they had the whole 24 hours of downtime. But time will tell and hopefully it won't be long before this is remedied.
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
You know, the Maple Leafs have been saying that "this year is going to see a marked improvement in our team and move us closer to our overall goal of a Stanley Cup."
47 years later and still counting...
Near future means nothing. Until they get off their backside and put those FAQ's/Erratas back, the game is officially an unplayable mess of contradictions and paradoxes.
Accolade wrote: Well that's good, hopefully. I guess we will see when/where the FAQs end up.
As a separate note, pertaining to reason this thread was started, what was the last codex to receive a proper FAQ? I know it's been a while but not whom the lucky recipient was.
EDIT: it still perplexing why they didn't add the FAQs in, since they had the whole 24 hours of downtime. But time will tell and hopefully it won't be long before this is remedied.
April 2013. September 2013 was mostly just some minor tweaks regarding large amounts of empty space in the documents.
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
You know, the Maple Leafs have been saying that "this year is going to see a marked improvement in our team and move us closer to our overall goal of a Stanley Cup."
47 years later and still counting...
Near future means nothing. Until they get off their backside and put those FAQ's/Erratas back, the game is officially an unplayable mess of contradictions and paradoxes.
You could house rule it until the FAQs are back. I think the FAQs being gone is a very legitimate concern, but with some good will it's still a perfectly playable system. No need to go all hyperbolic.
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
You know, the Maple Leafs have been saying that "this year is going to see a marked improvement in our team and move us closer to our overall goal of a Stanley Cup."
47 years later and still counting...
Near future means nothing. Until they get off their backside and put those FAQ's/Erratas back, the game is officially an unplayable mess of contradictions and paradoxes.
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
You know, the Maple Leafs have been saying that "this year is going to see a marked improvement in our team and move us closer to our overall goal of a Stanley Cup."
47 years later and still counting...
Near future means nothing. Until they get off their backside and put those FAQ's/Erratas back, the game is officially an unplayable mess of contradictions and paradoxes.
At least Heldrakes lose 360 degrees fire.
And Grey Knight Paladins are back to being characters! Yay for solodins challenging every one of your characters!
I mailed them, here is the exchange:
======
Greetings,
Currently I am unable to locate the FAQ and errata page that used to be in a section titled "Shrine of Knowledge". There are a fairly large number of relevant updates, especially for 40K Codices that were released before the 6th edition master rule-book, as well as in the master rule-book itself.
Where may I find the FAQ and errata articles?
=======
Hello Vijay,
Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
Games Workshop Customer Service is open:
Monday through Friday 9:30 AM to 6:00 PM CST
==========
Purifier wrote: And Grey Knight Paladins are back to being characters! Yay for solodins challenging every one of your characters!
Yes! Now I can bust back out the Benny Hill theme and have my Paladins perform heroic dives in and around each other. It fits the theme of Dayglow Wing...
Look Out, Sir... NO, sir, you look out!... SIRS, LOOOOOK OUT!!1!
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
I wonder if this is the same 'don't have a time or date available' that you get to queries when new FAQs will be released.
Purifier wrote: And Grey Knight Paladins are back to being characters! Yay for solodins challenging every one of your characters!
Yes! Now I can bust back out the Benny Hill theme and have my Paladins perform heroic dives in and around each other. It fits the theme of Dayglow Wing...
Look Out, Sir... NO, sir, you look out!... SIRS, LOOOOOK OUT!!1!
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
You know, the Maple Leafs have been saying that "this year is going to see a marked improvement in our team and move us closer to our overall goal of a Stanley Cup."
47 years later and still counting...
Near future means nothing. Until they get off their backside and put those FAQ's/Erratas back, the game is officially an unplayable mess of contradictions and paradoxes.
At least Heldrakes lose 360 degrees fire.
So I heard you like Missile Drones....
Automatically Appended Next Post:
Purifier wrote: Hey, they made a standard reply for it. Means a lot of people are asking. Means they may understand how important the FAQs are for us.
That or they're just copy and pasting because it's faster.
I did pester someone I know in the design studio to press the issue a little more so hopefully that helps.
TheCustomLime wrote: I'll take your missile drones and raise you a Leman Russ demolisher than can FIRE PLASMA CANNONS BOOM!
And Vendettas that have outflank.
Boy, 6th edition was being held together by a ton of duct tape.
And my sisters will finally be able to deal with those 2++ screamerstars with Condemnor Boltguns… oh, wait, no they will not, GW hates us too much to allow that even when the FAQ are out of the website.
... unless that was a FAQ, too. If so, then have at it!
Necrons now die when you blow up their flyers! That's a plus, right?
Downside is that older books like Space Wolves can no longer swap powers out. Guess I'll have to take Inquisition Coteaz with my Draigowing to get the goodies. Shucks...
Though it'd still be pretty nasty with the Sniper Drones, as they benefit from the stealth too. And at 3pts cheaper than just buying a missile pod, I would defiantely pay that 24pts per Sniper Squad + Ethereal for 2.
What do you bet kirby axed them because he feels that acknowledging any mistake or problem with a product to be anathema to their current egotistical donkey-cave business model.
Though it'd still be pretty nasty with the Sniper Drones, as they benefit from the stealth too.
And at 3pts cheaper than just buying a missile pod, I would defiantely pay that 24pts per Sniper Squad + Ethereal for 2.
Sniper drones are a fairly sexy model (at least as far as the drones go).
What do you bet kirby axed them because he feels that acknowledging any mistake or problem with a product to be anathema to their current egotistical donkey-cave business model.
That's what I am most concerned about. GW might feel having FAQs implies that their rules are not perfectly thought-out, and therefore not worth their premium price. Customer Service could simply be instructed to say "it'll be here eventually" indefinitely, waiting till the issue simply fades away. Whether it fades away or not, however...
Still, I will try to be hopeful that this is not the case. I always *try* to give GW the benefit of the doubt on these things, though it's been a frustrating situation in the past.
Though it'd still be pretty nasty with the Sniper Drones, as they benefit from the stealth too.
And at 3pts cheaper than just buying a missile pod, I would defiantely pay that 24pts per Sniper Squad + Ethereal for 2.
Sniper drones are a fairly sexy model (at least as far as the drones go).
Yeah, I like them... just not the price tag, especially when I run 18-27 of them...
I made my own that I really like which are basically a sleeker version of the actual model, there's a how-to in my P&M blog I think...
I've made improvements since too, but keep forgetting to take pictures.
If the FAQs are gone for good, I'd be done with 40k. We limp on with books that work because of FAQs/errata that keeps thing somewhat sane, more so with the 4e/5e books in 6e.
I have the crazy hope that someday, the FAQs would all rollover in one big wave and we'd be like 'bout damn time! But we'd have fixes (hopefully for the better, but an official answer is still an answer, love it or hate it).
The act of zero facts would kill the entire support of the gameplay part of their product. That'd be the last straw for me.
TheKbob wrote: If the FAQs are gone for good, I'd be done with 40k. We limp on with books that work because of FAQs/errata that keeps thing somewhat sane, more so with the 4e/5e books in 6e.
I have the crazy hope that someday, the FAQs would all rollover in one big wave and we'd be like 'bout damn time! But we'd have fixes (hopefully for the better, but an official answer is still an answer, love it or hate it).
The act of zero facts would kill the entire support of the gameplay part of their product. That'd be the last straw for me.
Agreed.
It's the crux of the problem facing jervis, if he wants to make it d&d without a game master, the rules better make some god damn sense. Paying someone to tell you to flip a freakin coin is the real definition of insanity.
This thread seems to have a lot of unnecessary drama. GW has a new web-site, which has been up for less than a day, and they have not added the FAQ section yet.
I also suspect that rapid release of FAQs and Erratas is not as severe an issue as many on this thread are positing. Codices are not released very frequently to begin with, and the issues that are present are not outside the reach of careful reading and prudent thinking.
madric wrote: This thread seems to have a lot of unnecessary drama. GW has a new web-site, which has been up for less than a day, and they have not added the FAQ section yet.
I also suspect that rapid release of FAQs and Erratas is not as severe an issue as many on this thread are positing. Codices are not released very frequently to begin with, and the issues that are present are not outside the reach of careful reading and prudent thinking.
Lack of availability screws players over when it comes to options in codexes (missile drones, cost of Helbrute, all the missing DA wargear....). Not only that, but it includes erratas for old books (DE's access to AP2 to instance) and rule disputes that were cleared up by the FAQs.
ClockworkZion wrote: Technically won't be a year till September...but yes, more FAQs are better than less.
Nobody counts a tweak on servo-arms as an update. Because that's all September really was. The core rules haven't been updated in a year and majority of codex issues between then and now are not being addressed.
Is Codex LotD fixed yet, even? Or are they eternal losers?
madric wrote: This thread seems to have a lot of unnecessary drama. GW has a new web-site, which has been up for less than a day, and they have not added the FAQ section yet.
I also suspect that rapid release of FAQs and Erratas is not as severe an issue as many on this thread are positing. Codices are not released very frequently to begin with, and the issues that are present are not outside the reach of careful reading and prudent thinking.
Errata especially is often needed quite often. FAQs potentially less so...
But look at what changes without the Errata/FAQ from Dark Angels alone! And when questions are answered, it's often not that many, or not ones that really help.
Plus so many older books need to work with the new rules, it's pretty required.
The problem is - new website (That's honestly worse, with less info overall and is just a basic cheapo web-store.), that has NO support for the game, nor a place for it. Add in the official response is 'eventually'...
That said, Razorwings as Skimmers again would be amazing.
ClockworkZion wrote: Technically won't be a year till September...but yes, more FAQs are better than less.
Nobody counts a tweak on servo-arms as an update. Because that's all September really was. The core rules haven't been updated in a year and majority of codex issues between then and now are not being addressed.
Is Codex LotD fixed yet, even? Or are they eternal losers?
Eternal losers when apparently not meant to be a stand alone army.
madric wrote: This thread seems to have a lot of unnecessary drama. GW has a new web-site, which has been up for less than a day, and they have not added the FAQ section yet.
I also suspect that rapid release of FAQs and Erratas is not as severe an issue as many on this thread are positing. Codices are not released very frequently to begin with, and the issues that are present are not outside the reach of careful reading and prudent thinking.
You're selling rules to a game at a higher cost than any other like company. You would think that having the FAQs/Errata available that makes certain armies even playable in the current game edition would be a top proirity.
You should really go back and read the FAQs and Errata for the game books and correct your second paragraph. If you think it's that easy, go fix all the problems in YMDC. Go ahead, I'll watch. Let me go grab popcorn.
Automatically Appended Next Post:
ClockworkZion wrote: Eternal losers when apparently not meant to be a stand alone army.
Then why does it say Codex and not Supplement and outlines taking them as a Primary Detachment and a Warlord?
Oversight that could be fixed with a Dev note honestly. The mini Dex allows you to take them as allies (or ally an army to them) outside of needing C:SM. That's pretty much all the mini Dex s seem to be designed to do.
Come on it's pretty hilarious that you can play an army that auto loses on the first turn. I wish someone would have taken an all LOTD army to adepticon. That would have been wonderful
Hollismason wrote: Come on it's pretty hilarious that you can play an army that auto loses on the first turn. I wish someone would have taken an all LOTD army to adepticon. That would have been wonderful
ClockworkZion wrote: Oversight that could be fixed with a Dev note honestly. The mini Dex allows you to take them as allies (or ally an army to them) outside of needing C:SM. That's pretty much all the mini Dex s seem to be designed to do.
I agree, so bill it as such. The way they sold it implies it's a standalone playable army. Semantics, but we play wargames. The entire ability to discuss rules and gameplay is founded on semantics.
It's something that should be fixed and is easy to fix, but is not. Just another piece of evidence that implies things are being phoned in.
And yes, I'd have loved to build an army of all LotD so I could spend time to setup models and do all this effort. Maybe ally in the Space Marine Formation for the three flyers. Have this fancy display board, act like everything is cool... and then after my first turn shake the hand of my opponent and go "Beer?".
I hear S6 AP 6 rending large blasts are good for 30 point? Yeah, vaul's support battery is back to being silly! (the ONE AND ONLY entry in the whole eldar faq, despite things like underslung falcon weapon exchange not having a ruling).
Already stopped playing 40k competitively due to stupid power creep. If they are just going to release the dam on all the stupidity they have printed I'm probably getting out of the game.
1. You didn't need to create a whole additional thread, it could have easily gone here
2. We are aware there are multiple ways to get a copy of the FAQs. That is not the issue at hand. The issue is whether or not GW is going to continue making FAQs, and if the current lack of FAQs on the site is indicative of them simply getting out of the FAQ-making business. They could easily bring the FAQs back, but that doesn't mean that they will continue to make more. Or maybe they will, I don't know. But still, it is disconcerting they didn't simply add them in the first place, plus the site has lost all manner of gaming-related materials.
1. You didn't need to create a whole additional thread, it could have easily gone here
2. We are aware there are multiple ways to get a copy of the FAQs. That is not the issue at hand. The issue is whether or not GW is going to continue making FAQs, and if the current lack of FAQs on the site is indicative of them simply getting out of the FAQ-making business. They could easily bring the FAQs back, but that doesn't mean that they will continue to make more. Or maybe they will, I don't know.
Plus linking a thread, that just has another link in it is annoying in and of itself.
No worries, friend, And I apologize if I came off as derogatory. I think the comment in your thread about this thread being a "complaint" thread threw me off, I feel like people have being shoving a lot of discussions off as general complaints, or "hating," and so I've been getting more easily frustrated.
But yes, the FAQs are out and about, we will just have to see what GW's big plan is with them.
Additional apologies for making a clear thread to make life easier for people to find rather than scrawling through 5 pages of text.
I have learned my lesson and shall adjust my posting in future.
That'll teach you!
Teasing, of course. I appreciate the effort being made.
People are already upset over the rapid release schedule that kicks out units and books that need errata day one just due to poor writing. Then we just hit the one year point for any form of meaningful release. Now we have a brand new website that prioritised model sales and nothing else; if this is a hobby, where's that third pillar? You know, the game?
No worries one and all - I re-read the thread I had made - The comment about 'rant' threads was more a general comment as I've seen a fair few on different sites today - wasn't directed at any one thread in particular but I can see how it could be viewed. Have edited accordingly
The million dollar question is whether the FAQ is still legal or not. It's official GW material but it's not available through their channels. Would that make it outdated or just temporarily unavailable?
TheCustomLime wrote: The million dollar question is whether the FAQ is still legal or not. It's official GW material but it's not available through their channels. Would that make it outdated or just temporarily unavailable?
Okay, so this is just my guess, but....
Saying that GW does NOT bring back the FAQs (i.e. they're fibbing), I would guess the FAQs will maintain legality through tournaments for a time until either:
(a) 7th edition comes out. All old FAQs won't be of value obvisouly. Now if no FAQs come out after that...pandemonium! (or perhaps some gnashing of teeth)
(b) 6.5 edition comes out. In this case, I'm guessing they'll stick around but become less and less acknowledged, especially if there are rules conflicts between 6.5 and the erratas. Eventually they would possibly fade away.
Via a Redditor who email GW customer support regarding FAQs:
Response from GW regarding the missing FAQ:
"Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
ClockworkZion wrote:GW is finally answering emails about the FAQ thing:
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
Samurai_Eduh wrote:Via a Redditor who email GW customer support regarding FAQs:
Response from GW regarding the missing FAQ:
"Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
ClockworkZion wrote:GW is finally answering emails about the FAQ thing:
GW Customer Service wrote:Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
Sorry for the confusion, but I hope this helps.
Samurai_Eduh wrote:Via a Redditor who email GW customer support regarding FAQs:
Response from GW regarding the missing FAQ:
"Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.
I was intending to take advantage of your new promotion offering a free space marine captain with orders over $120. However I couldn't locate the FAQ section. I'm concerned, I had intended to purchase a new codex and a few other kits however I don't want to purchase anything if it's not supported in some way. Will the FAQ's be added before the end of the promotion (may 4th)?
On a side note, not having those faq's is terrible customer service, I cannot locate FAQ's for purchases I've already made, that's terrible and not fair to me, the customer, in anyway.
We would like to be able to help you as much as possible! Can you give us a call at 1-800-394-4263? If you can do that, then we can work to get you taken care of.
Hope to hear from you soon!
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In short, GW wants me taken care of.... any bets on how "helpful" my phone call will be?
sigh...viewfinder, I don't know a polite way to say this but please stop coming in these threads and complaining. Red Satan already came in and said it was fine to discuss this, you are not a moderator, you don't need to declare the end of "pointless" threads
As I said before...
Accolade wrote: The issue is whether or not GW is going to continue making FAQs, and if the current lack of FAQs on the site is indicative of them simply getting out of the FAQ-making business. They could easily bring the FAQs back, but that doesn't mean that they will continue to make more. Or maybe they will, I don't know. But still, it is disconcerting they didn't simply add them in the first place, plus the site has lost all manner of gaming-related materials.
EDIT @ Crablezworth: I'm guessing they have a long list of copy-and-paste responses to emails. A sort of "triage" of importance
I was intending to take advantage of your new promotion offering a free space marine captain with orders over $120. However I couldn't locate the FAQ section. I'm concerned, I had intended to purchase a new codex and a few other kits however I don't want to purchase anything if it's not supported in some way. Will the FAQ's be added before the end of the promotion (may 4th)?
On a side note, not having those faq's is terrible customer service, I cannot locate FAQ's for purchases I've already made, that's terrible and not fair to me, the customer, in anyway.
We would like to be able to help you as much as possible! Can you give us a call at 1-800-394-4263? If you can do that, then we can work to get you taken care of.
Hope to hear from you soon!
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In short, GW wants me taken care of.... any bets on how "helpful" my phone call will be?
Accolade wrote: sigh...viewfinder, I don't know a polite way to say this but please stop coming in these threads and complaining. Red Satan already came in and said it was fine to discuss this, you are not a moderator, you don't need to declare the end of "pointless" threads
As I said before...
Accolade wrote: The issue is whether or not GW is going to continue making FAQs, and if the current lack of FAQs on the site is indicative of them simply getting out of the FAQ-making business. They could easily bring the FAQs back, but that doesn't mean that they will continue to make more. Or maybe they will, I don't know. But still, it is disconcerting they didn't simply add them in the first place, plus the site has lost all manner of gaming-related materials.
EDIT @ Crablezworth: I'm guessing they have a long list of copy-and-paste responses to emails. A sort of "triage" of importance
Actually, viewfinder is right. This thread is now pointless seeing as we have multiple emails from GW customer service saying FAQs are coming back. TBH, the community knee jerked this "OMG GW NOT DOING FAQS ANYMORE" reaction.
CthuluIsSpy wrote: They also said that Sisters are coming back. It's been how many years?
Sisters got a codex last year. Promise fulfilled.
Hardly. They did get a new codex, which is good, but a codex is useless without models, and the Sisters' models are absurdly expensive and still in metal.
For what you pay for a squad of sisters, you can get nearly two sets of tactical marines, and it comes with more options.
I was intending to take advantage of your new promotion offering a free space marine captain with orders over $120. However I couldn't locate the FAQ section. I'm concerned, I had intended to purchase a new codex and a few other kits however I don't want to purchase anything if it's not supported in some way. Will the FAQ's be added before the end of the promotion (may 4th)?
On a side note, not having those faq's is terrible customer service, I cannot locate FAQ's for purchases I've already made, that's terrible and not fair to me, the customer, in anyway.
We would like to be able to help you as much as possible! Can you give us a call at 1-800-394-4263? If you can do that, then we can work to get you taken care of.
Hope to hear from you soon!
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In short, GW wants me taken care of.... any bets on how "helpful" my phone call will be?
That or they believe it'd be easier and faster to talk to you instead of a chain of emails.
Accolade wrote: sigh...viewfinder, I don't know a polite way to say this but please stop coming in these threads and complaining. Red Satan already came in and said it was fine to discuss this, you are not a moderator, you don't need to declare the end of "pointless" threads
As I said before...
Accolade wrote: The issue is whether or not GW is going to continue making FAQs, and if the current lack of FAQs on the site is indicative of them simply getting out of the FAQ-making business. They could easily bring the FAQs back, but that doesn't mean that they will continue to make more. Or maybe they will, I don't know. But still, it is disconcerting they didn't simply add them in the first place, plus the site has lost all manner of gaming-related materials.
EDIT @ Crablezworth: I'm guessing they have a long list of copy-and-paste responses to emails. A sort of "triage" of importance
Actually, viewfinder is right. This thread is now pointless seeing as we have multiple emails from GW customer service saying FAQs are coming back. TBH, the community knee jerked this "OMG GW NOT DOING FAQS ANYMORE" reaction.
See original post
Mr Morden wrote: So FAQs seem to be be part of the past with none for a good many months now.....
Do we think thats it - GW just wont bother any more?
If so is there anything that can be done to deal with the ongoing issues in the game that should be adressed by the FAQs? It does not seem an easy thing as interpretation varies on many subjects and causes quite explosive arguments......
New website or not, GW has not released a FAQ since September, and if I remember right the one they released then was just a slight rules adjustment (something about a servo arm if my memory serves).
We have been discussing this specifically. The issue with no FAQ on the updated site is a new event in this situation. Of course GW may be bringing the FAQs back shortly, that is entirely possible, and then the concerns over the new website were unnecessary. But still, there has not been a new FAQ for some considerable time now.
I was intending to take advantage of your new promotion offering a free space marine captain with orders over $120. However I couldn't locate the FAQ section. I'm concerned, I had intended to purchase a new codex and a few other kits however I don't want to purchase anything if it's not supported in some way. Will the FAQ's be added before the end of the promotion (may 4th)?
On a side note, not having those faq's is terrible customer service, I cannot locate FAQ's for purchases I've already made, that's terrible and not fair to me, the customer, in anyway.
We would like to be able to help you as much as possible! Can you give us a call at 1-800-394-4263? If you can do that, then we can work to get you taken care of.
Hope to hear from you soon!
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In short, GW wants me taken care of.... any bets on how "helpful" my phone call will be?
That or they believe it'd be easier and faster to talk to you instead of a chain of emails.
This thread is an extension of what we've experienced now for a long time. There are many topics that need corrected and have existed for months to over a year; items not caught in the last major April 2013 update.
What sort of image do you portray when you're a site with the largest wargame on the market, but you fail to host anything about the game itself? I know each person is unique, but I didn't start this hobby just to paint miniatures. If I had, I'd be neck deep in Reaper and many others. I started because I wanted to build, paint, and pew pew. If the company isn't even going to phone-in support for the pew pew portion, then it's something many of us would like to know.
The concept of "Yes, they will be back. Estimated time of return is to be determined. Stay tuned." is bad business. When I'm debating on buying a $50 rulebook tomorrow to continue playing a portion of my armies, I want to know it's going to be supported for the lifetime of the product. So I won't be buying said rulebook.
Most of the opposing folks are correct. Normally this would be a small slip up and no worries. However, given the track record of GW over the past year, there's more of a pause for concern. A much major pause for concern.
Again, company based on three pillars is actively not hosting anything about one of those pillars outside of "please buy!". That's bad.
I was intending to take advantage of your new promotion offering a free space marine captain with orders over $120. However I couldn't locate the FAQ section. I'm concerned, I had intended to purchase a new codex and a few other kits however I don't want to purchase anything if it's not supported in some way. Will the FAQ's be added before the end of the promotion (may 4th)?
On a side note, not having those faq's is terrible customer service, I cannot locate FAQ's for purchases I've already made, that's terrible and not fair to me, the customer, in anyway.
We would like to be able to help you as much as possible! Can you give us a call at 1-800-394-4263? If you can do that, then we can work to get you taken care of.
Hope to hear from you soon!
David Monroe
Games Workshop
North America Customer Services
Please do not delete previous email threads as this will help us serve you better!
Games Workshop
Customer Service
6211 East Holmes Road
Memphis, TN 38141
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
In short, GW wants me taken care of.... any bets on how "helpful" my phone call will be?
That or they believe it'd be easier and faster to talk to you instead of a chain of emails.
Why have the option for e-mail?
Some problems are easier to correct than others and can be solved through an email. Your displeasure aimed at them and saying you were a dissatisfied customer might have been the red flag that basically has them try and salvage you as a customer.
Customer service has no control the website, all they can really do is try and smooth things over with you as best they can. Don't hate the people on the bottom of the ladder for stuff they have no control over, it's really not fair to them.
Customer service has no control the website, all they can really do is try and smooth things over with you as best they can. Don't hate the people on the bottom of the ladder for stuff they have no control over, it's really not fair to them.
Don't put word in my mouth, boy. I don't hate employees at a call center.
Customer service has no control the website, all they can really do is try and smooth things over with you as best they can. Don't hate the people on the bottom of the ladder for stuff they have no control over, it's really not fair to them.
Don't put word in my mouth, boy. I don't hate employees at a call center.
I apologize, but your posts read much more like a fairly upset person who is leveling his anger at someone who shouldn't really be held responsible for you being upset. And don't call people "boy" it's disrespectful.
Oh, and GW's Customer Services is in house in Tennessee, not some call center not connected to the company.
Udo wrote: So if the errata and FAQ are not available does that mean we can't play by them?
No, it just means GW re-did thier website and hasn't posted them back up yet.
So how do you or your opponent verify the errated rule in the middle of a game. An unscrupulous opponent could make a claim about their army's errata and if I'm not all over army x's errata I'm none the wiser.
Maybe I'm looking at the glass a bit half empty............
I got a slightly different response to my query (which took until today to be sent to me):
Thanks for the email regarding the new website.
Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. This is only temporary and these FAQ's will be made available again in the very near future.
I hope that this helps, but if you need anything further, please feel free to contact us again.
I printed out mine yesterday. problem solved. Hell, I could even be a nice guy and print more for use at my FLGS.
Now I can finally point out that rending vehicles doesent grant you AP2. And Typhus CAN FNP on a Perils. And not feel bad about claiming Vector Strike as ignores cover.
Shandara wrote: I got a slightly different response to my query (which took until today to be sent to me):
Thanks for the email regarding the new website.
Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. This is only temporary and these FAQ's will be made available again in the very near future.
I hope that this helps, but if you need anything further, please feel free to contact us again.
Apply salt as needed.
Indeed I got (exactly) the same email this morning - if they do come back and updated then thats all good and then this thread is indeed not as vital!
The real question is when/if all the old articles will be back.I want my white horse/white hand batrep back! And will stuff like mordhiem be back?(or is it there and I'm just blind.
Where'd that news/rumor come from?
Teasing, of course. I appreciate the effort being made.
