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I can confirm that the problems are extending into their new Vampire Counts too.

Went with a friend to the FLGS to pick some stuff up, and while he was picking some stuff out, I was looking at the new VC stuff.

One model that caught my eye specifically was Isabella Von Carstein. Cool model, might be useful for Inquisitional conversions. But not upon closer inspection. He entire lower jaw was gone, her cape was bubbled to the point of being almost unrecognizable, and her sword was heavily warped. Keep in mind that this is upon first glance without even opening the package.

It's surprising and very disappointing how these problems continue to persist. Finecast definitely has some serious issues still.

Breotan wrote:The problem with finecast is the omnipresent air bubbles that obliterate bits of detail. This is why I won't order any finecast off the internet or via GW online (except via the Battle Bunker). I need to inspect the model carefully and then buy.

Same here, the bubbles are really the main deal-killer for me. You can't sell a product and advertise it as "finely detailed" when the details are all fething missing.

And sometimes "careful inspection" isn't enough, either. I bought a DE lhamaen and a medusae the other day, and I don't even think I need to explain anything. Just let it be known that if you're a DE player, all your Finecast models won't have spikes. And sometimes even noses. But yeah, I'm glad "Finecast has no issues" anymore, that's good to fething know.

I'm reminded of Chemical Ali declaring on TV that "There are no American Tanks in Baghdad" whilst in the background an American tank trundles across a bridge..in Baghdad.

Look new limited edition finecast......So what happens when you have to return a limited edition finecast? Or all all miscasts considered special limited one of a kind editions?

I have one of the WD subscription models and it is flawless. They may have higher quality control on the LE stuff.

GW can cast resin correctly. I own a studio resin that is beautiful, and I have seen a few others which are just as good.

inquisitorlewis wrote:I have one of the WD subscription models and it is flawless. They may have higher quality control on the LE stuff.

GW can cast resin correctly. I own a studio resin that is beautiful, and I have seen a few others which are just as good.

So they can cast correctly and enforce QC, but only when it suits them. I get it now, that's why their minis are so cheap!

Andrew1975 wrote:

inquisitorlewis wrote:I have one of the WD subscription models and it is flawless. They may have higher quality control on the LE stuff.

GW can cast resin correctly. I own a studio resin that is beautiful, and I have seen a few others which are just as good.

So they can cast correctly and enforce QC, but only when it suits them. I get it now, that's why their minis are so cheap!

Seems that way.

I have no problem buying Finecast. If there are any defects whatsoever, GW will send out an entire new model or at the very least, replacement parts.
If the new models arrive in defective condition, we will do it again. GW will be financing a lot of extra models\parts in my army on their dime.

If there ever comes a time when they change their customer service policies because of the volume of Finecast complaints, I will procede with charging
back my credit card. Either way, I win. If enough people do this, they will have no choice but to increase quality control, or discontinue the range.

NoArmorSave wrote:I have no problem buying Finecast. If there are any defects whatsoever, GW will send out an entire new model or at the very least, replacement parts.
If the new models arrive in defective condition, we will do it again. GW will be financing a lot of extra models\parts in my army on their dime.

i find this attitude puzzling because while GW may be spending to send replacements to me on their dime, I am spending time waiting for a replacement for a model that I already paid for. I am not supposed to be waiting because Im supposed to have an acceptable product the moment I buy it :p

while having a good customer service team to handle returns is awesome...I hope people understand that its not supposed to be a feature and shouldnt be positioned as such

Bakerofish wrote:

NoArmorSave wrote:I have no problem buying Finecast. If there are any defects whatsoever, GW will send out an entire new model or at the very least, replacement parts.
If the new models arrive in defective condition, we will do it again. GW will be financing a lot of extra models\parts in my army on their dime.

i find this attitude puzzling because while GW may be spending to send replacements to me on their dime, I am spending time waiting for a replacement for a model that I already paid for. I am not supposed to be waiting because Im supposed to have an acceptable product the moment I buy it :p

while having a good customer service team to handle returns is awesome...I hope people understand that its not supposed to be a feature and shouldnt be positioned as such

I agree, it is frustrating, and time is money. However, there is a lot to be said for getting free models & parts, even if you have to wait a bit longer.

ah there is that. but then after getting 10 crap models in a row what point do people stop thinking "YAY BITZ!"

personally my breakpoint is after the first return

Yeah I think my patience would be up after making a first return and getting something as bad as the first.

NoArmorSave wrote:

Bakerofish wrote:

NoArmorSave wrote:I have no problem buying Finecast. If there are any defects whatsoever, GW will send out an entire new model or at the very least, replacement parts.
If the new models arrive in defective condition, we will do it again. GW will be financing a lot of extra models\parts in my army on their dime.

i find this attitude puzzling because while GW may be spending to send replacements to me on their dime, I am spending time waiting for a replacement for a model that I already paid for. I am not supposed to be waiting because Im supposed to have an acceptable product the moment I buy it :p

while having a good customer service team to handle returns is awesome...I hope people understand that its not supposed to be a feature and shouldnt be positioned as such

I agree, it is frustrating, and time is money. However, there is a lot to be said for getting free models & parts, even if you have to wait a bit longer.

Silver lining and stiff upper lip and all, this is true, it's nice to get some free minis. My problem is that you ave GW giving out tons of free minis because creating more minis is cheaper than hiring qc or fixing the problem. Which means either that A. Fixing the problem or hiring QC is prohibitively expensive (I doubt that) B. The minis are just that cheap to make.

Its hard to try to explain the value of a $20 miniature when GW themselves doesn't seam to put so much value in them.

I find it really weird that they are still unable to handle their QC problems after all this time. It should really be fairly easy to solve, unless they have been over-ambitious. I don't buy much GW, but how are there too small areas where air bubbles can easily escape from the models during casting? That I can picture causing problems even if they introduced vacuum chambers to push the air out of the models.

To be honest I don't know if the problem is in the Quality control department or in the casting process itself... I believe its the later.

blood reaper wrote:"No Longer has Issues"

FINECAST NO LONGER HAS ISSUES!!?


GW dare lie, they've taken the biscuit, dipped it in the tea, bitten it, and put it back in the biscuit tin with this piss poor example of fraudulent lies. They are dragging their company into a furnace with their decisions, its ridiculous how they can shrug of the obvious mistakes of Finecast.

Where did that info come from? and when @_@???

Andrew1975 wrote:Its hard to try to explain the value of a $20 miniature when GW themselves doesn't seam to put so much value in them.

The answer there is it doesn't pay them to get the model back as, unlike the metal models, they cant be recycled, so it's easier to just send out a replacement and keep the customer happy.

My experience so far with Finecast has only been one Overlord I got for Christmas, now while he turned out great the staff was weak just above the hand and had snapped off the head on the staff, luckily I live 5-8 minutes drive from Warhammer World so I took it in and got a replacement which I'm happy to say had no problems, (albeit the next day as the warehouse had closed by the time I got there and there was none on the shelf).

That being said I had more problems with two metal kits, all I need to say is if they ever bring out the Thunderfire Cannon in Finecast I hope they don't come with bent barrels and need as much Green Stuff and manipulation to fit as their metallic predecessors.

...You know, right now I'm imagining how the 25th anniversary figure is going to go down.

Though, as has been said the WD and special edition ones have been pretty much flawless. QC apparantly doesn't give a hoot about the rest.

QC is no better on the limited edition stuff either - have the new pirate WD mini with a see through chest no end on the pop gun plus other bubbles.

Replacement was better but not much - the saga continues!

Limited Edition models made in a medium prone to miscasts, bubbling, warping and other considerable problems.

There aren't enough facepalms in the world for that.

LunaHound wrote:

blood reaper wrote:"No Longer has Issues"

FINECAST NO LONGER HAS ISSUES!!?


GW dare lie, they've taken the biscuit, dipped it in the tea, bitten it, and put it back in the biscuit tin with this piss poor example of fraudulent lies. They are dragging their company into a furnace with their decisions, its ridiculous how they can shrug of the obvious mistakes of Finecast.

Where did that info come from? and when @_@???

Probably usual internet exageration. People have been saying finecast has been getting better, that hate brigade has turned it into the white knights saying there's no longer any issues, and the war goes on.

There is only war.

War never changes.

LunaHound wrote:

blood reaper wrote:"No Longer has Issues"

FINECAST NO LONGER HAS ISSUES!!?


GW dare lie, they've taken the biscuit, dipped it in the tea, bitten it, and put it back in the biscuit tin with this piss poor example of fraudulent lies. They are dragging their company into a furnace with their decisions, its ridiculous how they can shrug of the obvious mistakes of Finecast.

Where did that info come from? and when @_@???

It was Oni on the last page who says he was told this over the phone and that he has to send if stuff back to them to 'check' for themselves before getting a replacement.

NAVARRO wrote:To be honest I don't know if the problem is in the Quality control department or in the casting process itself... I believe its the later.

The problem is obviously in both the casting and the quality control. The casting process is turning out an unacceptable number of miscast or bubbled figures, and the quality control team is letting many of these go to market. It is a major fail for both departments, and makes a company that was once considered one of the best in the business to look like amateurs.

helium42 wrote:

NAVARRO wrote:To be honest I don't know if the problem is in the Quality control department or in the casting process itself... I believe its the later.

The problem is obviously in both the casting and the quality control. The casting process is turning out an unacceptable number of miscast or bubbled figures, and the quality control team is letting many of these go to market. It is a major fail for both departments, and makes a company that was once considered one of the best in the business to look like amateurs.

Hey! I resent that remark I am an amateur caster and I wouldn't send out casts with as many problems that are on my Finecasts.

Chapterhouse wrote:

Chapterhouse cast in both Resin and Metal, heck I do the metal in house, I dont have the facilities to do resin casting myself. The cost of metal has not skyrocketed to the point that GW was not making a LOT of profit off of its metal figure prices. Hell, from experience I can tell you the $20 GW was charging for lets say a Hive Guard metal figure, was probably netting them about $15-16 profit if you counted the full production cost of the figure (design, packaging and casting). I will not comment on GW not-so-thought-out retail operations and the expense to run them.

I just wanted to quote this and point out that I can have a miniature of that size cast in metal for around $6 USD. I do not own my own production facilities and I do not have them produced in large numbers and still it would cost me about $6. So the story about GW having to switch is complete bull.


Automatically Appended Next Post:

Kepora wrote:

1: I didn't SAY it excuses the Finecast flaws! I'm simply trying to make people realize that it's something they -had- to di! And yes, CHS and other companies stil make metal models. They're a fraction of the size of GW though, and have to make far fewer models!

Ummmm you do realize that GW being a bigger company and using more metal means they can get it cheaper right?


Automatically Appended Next Post:

Andrew1975 wrote:

inquisitorlewis wrote:I have one of the WD subscription models and it is flawless. They may have higher quality control on the LE stuff.

GW can cast resin correctly. I own a studio resin that is beautiful, and I have seen a few others which are just as good.

So they can cast correctly and enforce QC, but only when it suits them. I get it now, that's why their minis are so cheap!

It is probably because they don't have to continually do QC on limited items but instead grab the best 700 or however many they need and be done with it. It makes sense but doesn't make it good for the customer.

Howard A Treesong wrote:

LunaHound wrote:

blood reaper wrote:"No Longer has Issues"

FINECAST NO LONGER HAS ISSUES!!?


GW dare lie, they've taken the biscuit, dipped it in the tea, bitten it, and put it back in the biscuit tin with this piss poor example of fraudulent lies. They are dragging their company into a furnace with their decisions, its ridiculous how they can shrug of the obvious mistakes of Finecast.

Where did that info come from? and when @_@???

It was Oni on the last page who says he was told this over the phone and that he has to send if stuff back to them to 'check' for themselves before getting a replacement.

I was also requested to return Isabella von Carstein so they could check her before issuing a replacement. Thats was on Friday, I posted her on Monday, but elected to pay for 1st class recorded. For the cost of her, I want a) proof I sent it to them, and b) it to get there quickly, their freepost can take up to 8days to arrive and thats within the UK.

Morathi's Darkest Sin wrote:I was also requested to return Isabella von Carstein so they could check her before issuing a replacement. Thats was on Friday, I posted her on Monday, but elected to pay for 1st class recorded. For the cost of her, I want a) proof I sent it to them, and b) it to get there quickly, their freepost can take up to 8days to arrive and thats within the UK.

Could you keep us updated on this, MDS, if you don't mind?

Also, did you get any pics of Isabella before you returned her?

Philld77 wrote:

Andrew1975 wrote:Its hard to try to explain the value of a $20 miniature when GW themselves doesn't seam to put so much value in them.

The answer there is it doesn't pay them to get the model back as, unlike the metal models, they cant be recycled, so it's easier to just send out a replacement and keep the customer happy.

My experience so far with Finecast has only been one Overlord I got for Christmas, now while he turned out great the staff was weak just above the hand and had snapped off the head on the staff, luckily I live 5-8 minutes drive from Warhammer World so I took it in and got a replacement which I'm happy to say had no problems, (albeit the next day as the warehouse had closed by the time I got there and there was none on the shelf).

That being said I had more problems with two metal kits, all I need to say is if they ever bring out the Thunderfire Cannon in Finecast I hope they don't come with bent barrels and need as much Green Stuff and manipulation to fit as their metallic predecessors.

Whether they let you keep it or ask for it back the, production cost is still the same. You are missing the point, it is cheaper for GW to replace a miscast model repeatedly and pay for the multiple shipping costs, then to actually hire qc people and/or fix the problem. That means the cost to make all the additional miniatures is so low that these additional production costs mean nothing. So again if you don't value your products enough to do them right, how do you expect other people to value them?

Andrew1975 wrote:Whether they let you keep it or ask for it back the, production cost is still the same. You are missing the point, it is cheaper for GW to replace a miscast model repeatedly and pay for the multiple shipping costs, then to actually hire qc people and/or fix the problem. That means the cost to make all the additional miniatures is so low that these additional production costs mean nothing. So again if you don't value your products enough to do them right, how do you expect other people to value them?

Yeah after rereading my post I should have said that the obvious other value of switching to Finecast is that they must have factored in the amount of miscasts and other problems they would have, so they decided to keep it at the previous metal price or charge that bit extra to cover the costs of replacements, perhaps if they perfect the Finecast method of production we may see a reduction in prices, now if you'll excuse me I've got to go out and get some tartan paint, a glass hammer and some rubber nails

Dysartes wrote:
Could you keep us updated on this, MDS, if you don't mind?

Also, did you get any pics of Isabella before you returned her?

Aye, certainly, will update as soon as I know myself.

As to the pics, sadly I just realised I forgot to take them which is annoying. She had the chin issue mind, and a bubble where her left ear should be, so just had a hole on that side of the head. Those where the two main issues as I deemed those unfixable for someone of my sculpting level, (plus I shouldn't be needing to sculpt a £10 fig out of the blister if not part of a conversion project) I glanced over some other minor holes and such, but would have been able to repair those with some green stuff.