Forum adverts like this one are shown to any user who is not logged in. Join us by filling out a tiny 3 field form and you will get your own, free, dakka user account which gives a good range of benefits to you: No adverts like this in the forums anymore. Times and dates in your local timezone. Full tracking of what you have read so you can skip to your first unread post, easily see what has changed since you last logged in, and easily see what is new at a glance. Email notifications for threads you want to watch closely. Being a part of the oldest wargaming community on the net. If you are already a member then feel free to login now.

I also have a new one on the way and allegedly being cast up (they've run out of boxes!) and checked - I cheerfully informed them that if it wasn't up to scratch I'd want another, and another, and I wasn't bothered about the boxes, having 2 already. It took 4 days for the email to be replied to (faster after phoning - if you're in the UK pick up the phone, don't bother emailing) and it'll be another 3-5 working days for the replacement to arrive.

If the stories I've heard (improved casts! actual QA checks! 50 foot GIANT ANTS! erm...) bouncing around are true, this could be the one I get to work on. Fingers crossed, but don't hold your breath, guys.

I bought one after reading this thread ( I didn't even know about it before) and at first I thought it was great.NOT. Now it's my turn to play the GW Customer Service Game.
This was my first finecast model. Thank God GW does not disappoint in delivering a substandard product at an exorbitant price...bring back metal! or fix resin.

After seeing this I'm getting the metal Eldar Rangers instead of the Barfcast, even though they'r the old models. At least I get 6 models for less money than 5 Anuscast, and whitout fail on them.

We had a chance to review this Finecast 25th Anniversary Space Marine and it was one of the best Finecast models we happened to see so far.
Comparing it to what you received makes me think we were simply lucky. But if you care to read our Finecast 25th Anniversary Space Marine review, you will see that our marine even if not perfect was not even remotely as bad as yours.

Nice. I'd be happy with one like that. :-)

And, WoOO! Mahon posting in one of my humble threads. :-)

mahon wrote:We had a chance to review this Finecast 25th Anniversary Space Marine and it was one of the best Finecast models we happened to see so far.
Comparing it to what you received makes me think we were simply lucky. But if you care to read our Finecast 25th Anniversary Space Marine review, you will see that our marine even if not perfect was not even remotely as bad as yours.

After checking your blog and looking at the final pics of the bubbles, I would say that the quality is as good as I have ever seen Finecast. Even if only 25% of Finecast models that I have seen in real life looked as good as that, I would be impressed!

winterdyne wrote:Nice. I'd be happy with one like that. :-)

And, WoOO! Mahon posting in one of my humble threads. :-)

Quick, ask him to sign your boobs!

oh come on, don't make me shy, guys. if there are boobs to sign, just shoot me a PM (except for man boobs unless they're really nice )

i hope you don't mind the fact we included a link to your thread in the review, do you?

and yeah, had all Finecast models been half that good, nobody would have come up with the Failcast name

Actually, last I knew Winterdyne didn't really have any moobs to sign. Not that i've, y'know checked personally or anything. *ahem*

No, no moobs. Sometimes that makes me a little sad.

Anyway, no, certainly don't mind the link back. To bring the thread up to date, I am currently waiting for replacement number 6 to arrive. If it's not here by lunchtime tomorrow GW will be getting an angry phone call.

Keep us updated, as it's as thrilling as it gets ^^.

Man, you need a new girlfriend!

And Winterdyne needs to eat more pies. Get some macca man-boobs on the go!

Just to update this; I am currently waiting for replacement 6 (I think - I've lost count) to arrive. Nearly 2 months in; still no joy.

I will not request a refund. I want a good cast (fixable with minimal Liquid GS work and cleaning up only), and I don't care how many it takes, or how long.

I have also eaten several pies since Orki's post. I am still moobless, but have developed a pot belly. My wife is threatening me with a diet.

I'm waiting for a 3rd cuirrently and now GW want me to send the others back, this is really taking the micky. Do you still have the other replacements or did you have to send them back? When I phoned up they said all of the casts are meant to be like this, ie- aero marines and you should be able to use a litte (whole pot) liquid gs. Do you have any pics of the guys too? And finally are you getting whole replacements?

Btw, ive been waiting over a week now the the next modle...

Erm, weren't these models limited edition? If so where are GW getting the replacements from?

lol, they're "meant to" be like this? So that means the holes are intentional to force you to buy their filler product then?

Truly a shame, you guys. I do feel sorry for the products you have been receiving. But in all honesty, I have to say I am not surprised and I do not think you guys should be either.

It has gotten to a point, with Games Workshop models, that you have to expect such low quality of their models as part of the purchase. In most cases, you get lucky and the models are okay (with plastics at least), but all to often you get terrible pieces (such as in metals and now "finecast").

Ultimately, the only real solution, the only way to get GW to start producing proper models and taking care in their work, is to stop buying. I am serious, stop buying their products if you want them to improve their products. They will, of course, release statements attacking your loyalty or pleading and promising improvements in the near future once you have bought out their current stock of back products, but ultimately they will not change until you are hurting their pockets.

I am not trying to be vengeful or vindictive, or encouraging such acts, but practical. GW is a business, they operate and analyze themselves by the amount of money coming in. If something is not making them money (or enough money) they fix it. Otherwise.... well you get Finecast.

mwnciboo wrote:Erm, weren't these models limited edition? If so where are GW getting the replacements from?

They remake the casts.

Skinnattittar wrote:Truly a shame, you guys. I do feel sorry for the products you have been receiving. But in all honesty, I have to say I am not surprised and I do not think you guys should be either.

It has gotten to a point, with Games Workshop models, that you have to expect such low quality of their models as part of the purchase. In most cases, you get lucky and the models are okay (with plastics at least), but all to often you get terrible pieces (such as in metals and now "finecast").

Ultimately, the only real solution, the only way to get GW to start producing proper models and taking care in their work, is to stop buying. I am serious, stop buying their products if you want them to improve their products. They will, of course, release statements attacking your loyalty or pleading and promising improvements in the near future once you have bought out their current stock of back products, but ultimately they will not change until you are hurting their pockets.

I am not trying to be vengeful or vindictive, or encouraging such acts, but practical. GW is a business, they operate and analyze themselves by the amount of money coming in. If something is not making them money (or enough money) they fix it. Otherwise.... well you get Finecast.

It won't work, trust me I've tried! The only other Failcast stuff I'm going to get is the WD guy becuse I'm a subber and the games day guy. After that I'm done for a while. Unless theres a modle that I really like or the quailty improves. Tbh I'd foung that metal was far better cast wise and was far less faulty. But I've only had about 20 not even that...

Skinnattittar wrote:Ultimately, the only real solution, the only way to get GW to start producing proper models and taking care in their work, is to stop buying. I am serious, stop buying their products if you want them to improve their products. They will, of course, release statements attacking your loyalty or pleading and promising improvements in the near future once you have bought out their current stock of back products, but ultimately they will not change until you are hurting their pockets.

Partially right - returns / replacement figures are being tracked, and are having more of an effect than 'boycotts' - the feedback is being recorded and will build up to the point where it's unavoidable. Simply not buying gets ignored as a consumer 'trend' rather than anything in reaction to what the company has done. There is a 'yes man' culture there that does NOT acknowledge problems without significant pressure from several directions.

Consider some estimate profits in / expenses:

Purchase one model. Say around £12.50 revenue in.
Assume a relatively modest 40% profit margin - around £5 'profit'

Now, a replacements (by phone):
5 minutes phone CS agent time - £0.60 (ish - assume about £6.50 per hour). Make sure the CS agent knows you're not happy, but don't be rude. They have a lot to deal with at the moment.
Courier delivery of the new model - £0.70 (bit cheaper than RM 1st class)
Production and picking of new model - about £1.50 (assuming no packaging)

EVERY replacment they send out is going to cost them about £2.80. Two replacements leaves a zero profit sale. More starts to eat profits generated by the line itself. It's that impact of profits that's important. Just dig your heels in and continue the process untill you've at least eaten the profit from your purchase (before getting a refund!) or you get what you paid for.

Hmm...That may be why they don't want to send out a 3rd replemnet.

And I thought I had bad Finecast models, I guess I never realised the extent to which it could suck.

I think it's probably worst for the newest gamers and casual hobbyists - like me.

I'd NEVER be able to correct something as bad as that without grinding half his face off.

Thats were Green Stuff comes in...Well if you can resculpt half a face or the most detailed part of the modle...

"Resculpt"...

I don't know... I can fill in a hole, file down any lumps or clip off excess plastic (or metal as I'm more used to)..
But resculpting sounds like the kind of thing that could turn me into a shivering wreck.

To update, I'm done with the replacement tango.

Number 6 came in, and apart from a few bubbles in the powerfist fingertips, some on one of the ribbed soft joins on the leg it's a clean enough cast.

In short it's fixable, and the best of the 6 so far, so I'll be breaking out the LGS and hair dryer to fix it up.

So Yay Finecast! 2 fecking months, and 6 fecking replacements and around 10 phone calls. Way to make profit GW.

So are you going to do a showcase of how it turns out? I'd love to see it, basing my interest on your Blood Angels.

Winterdyne told me earlier that he's gonna slap some regal blue on it and dip it in some black wash.

It'll get him in the fast queue for GD this year anyway.

Should build a new base out of the 5 discard marines for the GD :-)

Or have them adorn a pedestal or something.

I'm thinking of using a repeated '6' motif in any freehand. Why? 'Cos it took 6 fecking replacements, Alan.

Any chance of posting pics of the new one? Or at least pics after it's been cleaned up and fixed.

Yeah, I'll try and get them on soonish. Workspace needs a clearup today. :-)

Do you have any pics of the other replacment modles? And did you send yours back?