WIP Finecast 25th Anniversary Space Marine

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**Grimtuff**

mwnciboo wrote:
The only good thing to come out Finecast is Liquid Green Stuff and that says it all.

Which is simply the available-for-years-prior-to-failcast's-debut Vallejo Plastic Putty dyed green.

**HAZZER**

True! I second that!

The GW Quailty control is complete

!

**MiLkiT**

winterdyne wrote:
Pilgrim Argyllian wrote:You're probably right. Although I wanted to make it seem as if there is somebody behind each of these requests, stop it being "we received 2000 replacement requests this week" rather than "2000 customers were dissatisfied", an attempt to stop it being so systematic. Looking forward to seeing how your replacement goes.

I used to work in customer support (for PC's). My favourite customers were the ones that got straight to the point (politely). I didn't need to know (for example) what they were trying to burn to CD or why, simply that it wasn't working. A 10 minute discussion on their wedding day photography simply hurt my call times and my 'phone fix' quota for the day (and therefore my bonus).

MiLkiT: No need to get cross with the CS guys. Remember their calls are probably monitored, so they really can't tell you anything but the party line. Where they can't think of a sensible (and approved) answer, they're forced to use a deflection like you describe. Sad but true. Saying 'er, your chance of getting a good cast really isn't very good, expect to do this a few times' will just get them fired.

Hazzer: The CS number is: +44 (0) 115 9140000. Email is: orders@games-workshop.co.uk

I was getting quite steamed

but I have also worked CS so I wasn't rude to him just a little questioning and annoyed. I basically got off the phone in time, just before

After I wrote a polite but firm and to the point email with fail pictures and sent it to CS's E-mail.

They were going to mail me a shipping label that will take min of a week to get there. Then I have to post it and min of another week. That is if there isn't a delay from all the Fincrap they must receive daily.

I have never had to return anything. You just have to call them and explain or send in pictures. I had to order three batches of space wolf shoulder pads before I got enough to use, sometime last year. I used to work in a hobby store. When stuff was returned we'd just call GW CS and they'd send a replacement and we kept the defect. Can anyone confirm that this policy has changed?

**TheLionOfTheForest**

I bought one finecast lord commissar.... never again.

**HAZZER**

Tbh my first failcast was sicarus which was rather good only a few tich (Yes I mean tich not sarcusum this time) Air bubble's.

**MiLkiT**

heartserenade wrote:
MiLkiT wrote:
heartserenade wrote:Er, change it into battle damage? That's really effed up. If it were me I would most likely just save the fist with GS and cut everything to combine with other kits for conversion.

Actually that's a pretty good idea, he might make a cool fight seen diorama

I actually have done this twice on two Sword brethren models. One had a derpy face and several bubbles on the shoulder pads and very bent sword. The other had several bubbles on both arms, legs and a HUGE bubble on its face that no one can fix short of resculpting. So for the first one I did a head swap and also changed the sword, then with my hobby knife turned the bubbles into battle damage. Same with the other one, only I hid the nasty bubbles with a shield on one hand and changed completely the other hand.

Nice work, great looking conversions

!. This should be the penalty for gakky casting; the consumer gets something to mess with while waiting for a replacement. I guess you were able to keep the defected mini's right? Is the whole mailing them back thing just for Limited Edition stuff? Anyone?

**Velour_Fog**

Might I suggest this thread instead if you want to vent your frustrations about finecast and GW?

**heartserenade**

winterdyne wrote:No, just no. 'Call it battle damage' is NOT a solution.

Automatically Appended Next Post:
Progress: I received an email from CS this morning, a replacement is on the way. I do really feel for the guys at CS, they have to deal with a ton of gak from a lot of folks (many of whom I'm willing to bet are far less polite than me). They do now, and always have done a sterling job.

Not saying it's a solution, but what would you do with the extra miscast models you have lying around when the replacements arrive? Waste not. Maybe someone should start a thread on selling miscasts they get to keep for people like me who would chop them up for conversions or try to salvage them as a challenge.

And it's a good thing you were allowed to terminate a call. Call center services here wouldn't allow that, and from my sister's rants a lot of the callers are pretty nasty =/. Yeah, be kind to them, really not their fault that the product is crappy or that they were instructed to answer that way.

Automatically Appended Next Post:

MiLkiT wrote:

Nice work, great looking conversions !. This should be the penalty for gakky casting; the consumer gets something to mess with while waiting for a replacement. I guess you were able to keep the defected mini's right? Is the whole mailing them back thing just for Limited Edition stuff? Anyone?

Yeah, I get to keep them. Funnily enough, I love the ones I "saved" more than the replacements I got. Now I don't even know if I want to include the replacements on my army, since they have the same poses. Might just give them as a gift to my friend who plays BT.

**Capitansolstice**

Cant wait to see what you do with this winterdyne!

**templarboy**

Has anyone notice any difference between finecast from the USA and the stuff from the UK? I would be interested to see if the QA is different here in the US. Is Fonecast even made here in the US? Enquiring minds want to know....

**Boss GreenNutz**

Hmmm maybe GW should include a bottle of liquid GS with every Finecast sale and put a disclaimer that some airbubbles are expected but here are the tools for you to fill them.

**MiLkiT**

Boss GreenNutz wrote:Hmmm maybe GW should include a bottle of liquid GS with every Finecast sale and put a disclaimer that some airbubbles are expected but here are the tools for you to fill them.

You might be onto something there. Giving the consumer complimentary tools to fix the mistaike makes a lot of sense! A lot more sense than lying to their face, increasing production costs and telling them everyrhings just Fine......casted

**winterdyne**

Even if they gave me £20 worth of free tools with a £20 miniature, it's still not worth 3 hours of my time fixing it, and it would be returned as unsatisfactory. I already have all the tools I need to fix these disasters, it's simply not viable to do so.

**HAZZER**

Skarwael wrote:Might I suggest this thread instead if you want to vent your frustrations about finecast and GW?

This thred is better because it singling out the 25th SM!

But yes fair point!

**UNCLEBADTOUCH**

I was told by my local GW manager that all the limited edition minis had been quality checked by the factory management team. If this was actually the case then the flaws you are seeing is what those managers deem suitable to appear in a retail product. This tells you a lot about the quality levels they are aiming for.

**Sidstyler**

I really hope it's not true then, I'd hate to think each and every one of these things was inspected personally and all were deemed fit for sale.

**Pilgrim Argyllian**

Got a reply this morning:

Hello
Thank you for your email. I am sorry for the problems you have had. A
replacement has been arranged and will be with you as soon as possible
at the provided address.

We have passed on all your feedback to quality controll and I hope that
this is of help, if you have any problems please do not hesitate to get
in touch.

Gareth
Customer Service

Whether they really pass it on I don't know, but that's what I really wanted, so I'm happy.

**Sonophos**

ooo... no return request.

**deejaybainbridge**

Mine looks ok. Some small bubbles but I'm not going to worry about those, easy fixed.

My WD model this year however is terrible, I've unclipped it and discovered some terrible miscasts.

I'm thinking of taking it back, will the unclipping be an issue?

**Jstncloud**

The Duke of Vandals wrote:OK so this scares the crap outta me. I bought one as a advance order. If it looks even half as bad as yours Im gonna bumrush customer service like the wrath of khorne.

^
This...

I've had issues with Finecast and customer service was nothing but helpful with replacements, thought I was lucky and my first wave of replacements had minimal issues and was acceptable, seems it is a crapshoot but if you get a hold of one that isn't in rubbish shape I be danged if they do not look good.

**winterdyne**

UNCLEBADTOUCH wrote:I was told by my local GW manager that all the limited edition minis had been quality checked by the factory management team. If this was actually the case then the flaws you are seeing is what those managers deem suitable to appear in a retail product. This tells you a lot about the quality levels they are aiming for.

I was told this too. I suspect it's part of a script, I doubt the store staff actually believe that. (Thought I'd be astonished to be corrected on that - do redshirts *actually* believe the crap they're told to say?)

**UNCLEBADTOUCH**

I never did lol

I was sceptical then saw that the minis my local store were all in near perfect condition I thought maybe they had pulled there finger out then I switched on the internetz :-(

I do know the production and packaging guys have done some crazy stuff like repackaging all the bastions before release to avoid problems so they are capable of it when allowed

**Sonophos**

winterdyne wrote:
UNCLEBADTOUCH wrote:I was told by my local GW manager that all the limited edition minis had been quality checked by the factory management team. If this was actually the case then the flaws you are seeing is what those managers deem suitable to appear in a retail product. This tells you a lot about the quality levels they are aiming for.

I was told this too. I suspect it's part of a script, I doubt the store staff actually believe that. (Thought I'd be astonished to be corrected on that - do redshirts *actually* believe the crap they're told to say?)

No but they like getting paid.

**JustPlainJim**

Okay, I was really tempted to get this figure before I read this thread.

I have had a metal figure with a split-level head before, but that was just one instance... and it wasn't something as supposedly special as the uber-awesome happy-birthday-40k figure.

**HAZZER**

Pilgrim Argyllian wrote:Got a reply this morning:

Hello
Thank you for your email. I am sorry for the problems you have had. A
replacement has been arranged and will be with you as soon as possible
at the provided address.

We have passed on all your feedback to quality controll and I hope that
this is of help, if you have any problems please do not hesitate to get
in touch.

Gareth
Customer Service

Whether they really pass it on I don't know, but that's what I really wanted, so I'm happy.

So did you get 2?

Automatically Appended Next Post:
Just called custermer service!Dam I hate GW!

**Pilgrim Argyllian**

So did you get 2?

I'm not entirely sure, thought about pinging a message back to check, because there are problems with both of them. I guess I'll find out tomorrow or thursday and report back here.

**Platuan4th**

mwnciboo wrote:I don't know any company that would put such a low quality product on sale. I mean thats the Quality you would expect of a third party fly by night operating company, that is ripping off customers.

Honestly, I've more often found it the other way around.

Third Party companies generally have better QA and CS due to smaller print runs and surviving by word of mouth amongst customers and fans, whilst the big businesses send out whatever they deem "passable" and CS is hit or miss, ie. they'll send you any product(or product combination) that is the same cost dollar-wise if they don't have a replacement on hand rather than issue a refund and they'll STILL ask for the faulty product back.

Of course, most of my experience in this comes from HUGE companies(as opposed to GW scale companies) like Hasbro, Mattel, Nintendo, Microsoft, etc.

For example: Fansproject 3rd party add-ons are better quality plastic than Hasbro uses for its Transformers products due to not being held to the same safety standards due to being a collector's piece as opposed to a mass retail toy. In addition, they will ship(internationally and free of charge) any missing pieces that their product lacks if you have a problem where as Hasbro will e-mail you a return label to return the faulty merchandise and MAY send you the same product if they maybe possibly have it in stock in their warehouse that's clear on the other coast(they're based in Rhode Island and the warehouses are in California) that for some reason THEY CAN'T CHECK STOCK FOR.

**HAZZER**

Just sent this E-mail to GW CS;

Dear Games Workshop Customer Services,

On the 25th of February I received a Warhammer 40k 25th anniversary figure, which I’m afraid to say was a miscast. I feel that this does not meet with Games Workshop’s standard for quality miniatures. I would like a sealed replacement please, to replace this miscast. The problem with this miscast are many various things which pictures have been attached;

Firstly a large chunk of a shoulder pad is missing because of an air bubble.

Secondly, the sprew which the miniature was moulded on is warped badly.

Thirdly the clear plastic box which the model came in was not fully vacuum formed meaning that there is no tab to open the box easily.

Fourthly, there were large amounts of flash which I have managed to remove the worst form the model.

Finally there were many various air bubbles on the model and the rock. For instance the Orks chin has two air bubbles on , The Space Marines power fist, both feet have air bubbles in, the neck guard Is very thin because of an air bubble which you can shine light through. The rock has air bubbles in too, with some shell casing not properly moulded.

However, there is another problem which has occurred; I bought two of these miniatures, to keep one for the future when 8th edition of Warhammer 40,000 is published. I would like to know if I should open this miniature to observe if this is also a miscast will I receive another sealed replacement for the additional model too? But, I will not open the second box if I do not receive a sealed replacement.

Finally I never received a poster or badge for the miniatures, and would it appreciate from a loyal customer if you could send me two posters and a badge. Or just tow posters instead, and I am willing to pay over the phone if necessary to receive them.

I hope that you can help me out on this matter,

Yours Sincerely,

HAZZER.(no in the real email I did'nt put HAZZER).

**Grimtuff**

HAZZER wrote:Just sent this E-mail to GW CS;

Dear Games Workshop Customer Services,

On the 25th of February I received a Warhammer 40k 25th anniversary figure, which I’m afraid to say was a miscast. I feel that this does not meet with Games Workshop’s standard for quality miniatures. I would like a sealed replacement please, to replace this miscast. The problem with this miscast are many various things which pictures have been attached;

Firstly a large chunk of a shoulder pad is missing because of an air bubble.

Secondly, the sprew which the miniature was moulded on is warped badly.

Thirdly the clear plastic box which the model came in was not fully vacuum formed meaning that there is no tab to open the box easily

Fourthly, there were large amounts of flash which I have managed to remove the worst form the model.

Finally there were many various air bubbles on the model and the rock. For instance the Orks chin has two air bubbles on , The Space Marines power fist, both feet have air bubbles in, the neck guard Is very thin because of an air bubble which you can shine light through. The rock has air bubbles in too, with some shell casing not properly moulded.

However, there is another problem which has occurred; I bought two of these miniatures, to keep one for the future when 8th edition of Warhammer 40,000 is published. I would like to know if I should open this miniature to observe if this is also a miscast will I receive another sealed replacement for the additional model too? But, I will not open the second box if I do not receive a sealed replacement.

Finally I never received a poster or badge for the miniatures, and would it appreciate from a loyal customer if you could send me two posters and a badge. Or just tow posters instead, and I am willing to pay over the phone if necessary to receive them.

I hope that you can help me out on this matter,

Yours Sincerely,

HAZZER.(no in the real email I did'nt put HAZZER).

http://tvtropes.org/pmwiki/pmwiki.php/Main/ArsonMurderAndJaywalking

@Winterdyne- Believe me, there were a few round here that believe the company line to the point of fanaticism. There really was no point in trying to have a conversation with them. See the "playing a pigeon at chess" analogy.

**HAZZER**

Grimtuff wrote:
HAZZER wrote:Just sent this E-mail to GW CS;

Dear Games Workshop Customer Services,

On the 25th of February I received a Warhammer 40k 25th anniversary figure, which I’m afraid to say was a miscast. I feel that this does not meet with Games Workshop’s standard for quality miniatures. I would like a sealed replacement please, to replace this miscast. The problem with this miscast are many various things which pictures have been attached;

Firstly a large chunk of a shoulder pad is missing because of an air bubble.

Secondly, the sprew which the miniature was moulded on is warped badly.

Thirdly the clear plastic box which the model came in was not fully vacuum formed meaning that there is no tab to open the box easily

Fourthly, there were large amounts of flash which I have managed to remove the worst form the model.

Finally there were many various air bubbles on the model and the rock. For instance the Orks chin has two air bubbles on , The Space Marines power fist, both feet have air bubbles in, the neck guard Is very thin because of an air bubble which you can shine light through. The rock has air bubbles in too, with some shell casing not properly moulded.

However, there is another problem which has occurred; I bought two of these miniatures, to keep one for the future when 8th edition of Warhammer 40,000 is published. I would like to know if I should open this miniature to observe if this is also a miscast will I receive another sealed replacement for the additional model too? But, I will not open the second box if I do not receive a sealed replacement.

Finally I never received a poster or badge for the miniatures, and would it appreciate from a loyal customer if you could send me two posters and a badge. Or just tow posters instead, and I am willing to pay over the phone if necessary to receive them.

I hope that you can help me out on this matter,

Yours Sincerely,

HAZZER.(no in the real email I did'nt put HAZZER).

http://tvtropes.org/pmwiki/pmwiki.php/Main/ArsonMurderAndJaywalking

@Winterdyne- Believe me, there were a few round here that believe the company line to the point of fanaticism. There really was no point in trying to have a conversation with them. See the "playing a pigeon at chess" analogy.

LOL! Thats GW for you!