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First time Wayland customer, two weeks now on a couple of PP rule books and Ork battle wagons, i guess its the PP stuff thats holding the order up but seriously you would think they would send courtesy emails say whats happening with orders etc.
Clearly they are in over thier heads, i wont be using them again.

Lepuke wrote:First time Wayland customer, two weeks now on a couple of PP rule books and Ork battle wagons, i guess its the PP stuff thats holding the order up but seriously you would think they would send courtesy emails say whats happening with orders etc.
Clearly they are in over thier heads, i wont be using them again.

This kind of lack of communication is something I've come to expect from third parties. Not got much of a choice, for US based games companies, though.

I ordered the new Dystopian Wars Destroyers, Dreadnoughts etc from them on June 16th. The items reached distributors over a week ago and were with retailers in the UK and US by last Friday. Both Maelstrom & Firestorm have received the majority of their orders and have the minis on their websites. Nothing from Wayland :(

I emailed them earlier this week asking when the figures would be in stock and they replied telling me that the items were pre orders and weren't available (like I didn't know that when I preordered a month ago and by virtue of the fact they don't have the stock and I don't have my minis)

Today I get Wayland's newsletter and there's a section advertising the new Dystopian War releases out this week. It just seems like they're mocking me at present.

On another note, I ordered some GF9 terrain which was and is still listed in stock despite Battlefront/GF9 emailing me this evening to tell me they no longer produce said items.

Once I get my Dystopian Wars stuff off them, I'm done with them. Never again. Will stick with Maelstrom in future.

Wayland really seem to be struggling at the moment to maintain a decent level of customer service, I placed a mixed order for some rpg minis and pile of Khador Winterguard which were all showing as Green (in stock or easy to get) on the 23rd June.

Yesterday, I get a flimsy package missing all the Privateer Press minis along with a refund with no explanation or apology for the missing items. The figures I ordered all still appear on their website at the moment as easily available - so a warning to anyone considering ordering from Wayland check if they actually are able to supply you what you want or face a disappointing wait like me!

Surely this is a knock-on effect of the Embargo, on top of the PP "sell more than we make" problem? It seems to be something of an aberration rather than the rule that Wayland are having a period of bad service. Similar thing happened just after the BF Embargo against Maelstrom, but generally they are hiccups, not standard operating procedure.

If it indicates anything, it is that Wayland need to better link their webstore to their warehouse, and keep it more up to date.

OMG, I don't get why shipping sucks so bad in the UK.

Can someone take a minute to explain it to me, because I'm not being snarky at all. In the US when I order from an online shop (minis or otherwise) I expect the order to be at the shipper within 2 business days. I don't get why there's such a wait to receive things that are in stock. I've bought from several stores with no problem here in the US, and to hear your UK woes kind of makes my head spin.

Seriously, the UK isn't even that big, what it like California sized, Texas Sized. It's kind of like the UK resellers don't want your business. Tell me how it is over there. I want to understand.

-MightyG

Post-times here don't usually run more than a couple of days, maybe three. Its the "processing" that eats up all the time.

ArbeitsSchu wrote:Post-times here don't usually run more than a couple of days, maybe three. Its the "processing" that eats up all the time.

But I mean that's what I'm talking about too. I've never had a company take three weeks to put a box in a box and get it to post, especially when their online site is telling your they have what you want in stock. Seriously it's like they don't want your business. Are all places like that in the UK, just gaming industry places, or just a select few gaming places?

-MightyG

ArbeitsSchu wrote:Surely this is a knock-on effect of the Embargo, on top of the PP "sell more than we make" problem? It seems to be something of an aberration rather than the rule that Wayland are having a period of bad service. Similar thing happened just after the BF Embargo against Maelstrom, but generally they are hiccups, not standard operating procedure.

Strikes me that too many people are having problems with Wayland across too many product ranges. They're not helping themsleves by closing their site on ocassion to deal with the "backlogs" (this suprises me cos they never seem to have what you order in stock) and repeatedly giving out dates for when they're supposedly back to normal.

At least in Maelstrom's case they have a real time stock indicator.

filbert wrote:Not impressed - won't be using Wayland again unfortunately.

Bit of an overreaction, don't'cha think?

If I swore off every retailer that had a delay or failed to tell me about something the only place I'd still be ordering from would be GWUS (who I have never had a problem with ever that wasn't immediately fixed within 48 hours).

People make mistakes. People are more likely to make mistakes during times of high stress. Massive world-wide panic pre-embargo ordering would count as a time of "high stress".

H.B.M.C. wrote:Uhh... yeah.

Unless it's my Maelstrom order, which is still missing. Grr!

filbert wrote:
Not impressed - won't be using Wayland again unfortunately. But then again, I won't use Maelstrom either because they seem to be interminably slow (I haven't had a single order from them arrive in under 3 weeks). I guess its time to try a different option such as Dark Sphere - probably better for me since I don't order GW stuff any more.

http://warhammer.org.uk/phpBB/viewtopic.php?f=9&t=59059&start=210

Scroll down to see the sheer scale of Maelstrom's backlog. I'm still waiting on my stuff too (Want to plat Warmachine goddammit! But I need the Mk2 Rulebook!). Might fire off an email to them soon.

H.B.M.C. wrote:

filbert wrote:Not impressed - won't be using Wayland again unfortunately.

Bit of an overreaction, don't'cha think?

If I swore off every retailer that had a delay or failed to tell me about something the only place I'd still be ordering from would be GWUS (who I have never had a problem with ever that wasn't immediately fixed within 48 hours).

People make mistakes. People are more likely to make mistakes during times of high stress. Massive world-wide panic pre-embargo ordering would count as a time of "high stress".

Not really. If they had simply sent an email in the month or so that my order was sat on processing to say that, for example, PP stuff would be difficult to stock due to circumstances beyond Wayland's control and that they would be refunding part of my order, that would be fine with me. The thing that annoys me is having half the order turn up with absolutely no explanation as to what was going on. The only notification that something with the order was wrong was me physically opening the parcel and checking off the contents. No email, no note (even the packing order in the parcel itself had all the items I ordered listed on it rather than what was actually sent). I can forgive error and lack of communication but that doesn't mean I am willing to support it with my money, especially when I felt I had waited long enough for the items to turn up in the first place (again, considering they were listed as 'green light' items on the website tends to give the impression that there shouldn't be any problems/delays in ordering).

Its not really being hyperbolic or overreacting, just simply stating the facts - I think I will try elsewhere. That's not to say the grass is greener somewhere else though.

And to be fair, H.B.M.C., if this were something that GW had done, you would be moaning with the rest of them I'm sure.

Hardly. As I said, any mistakes that GW has caused via their ordering service have been fixed within a day or two. I have nothing but praise for GWUS.

its a shame Wayland dont actively show how much stock they have like Maelstrom.

"reguarly stocked" and a little green button doesnt really tell you as much as "8" in stock

It's happened me a couple of times and to all of my gaming group. We tend to use darksphere.

Our theory is that they take the orders then get the stock...

that sounds unfortunate. i'm in texas now, if i order from a certain store of war, maybe even THE store of war, i can expect the LATEST processing time to be about 36 hours. It's usually 4-5 days at most from when i put in my order to my giddy face when the mailman shows up, and there's usually an extra day in there just because my local post is rather slow. that's halfway across the country in generally half a week. i'd be incredibly upset at having to wait weeks for an order to process, unless it was a preorder that wasn't already available. maybe our impatience as Americans has just sped up our distributor/retailer shipping time ?

Just took a mate over 3 months to get a mini case.

Wayland ebay are much more efficient.

Because of ebays rules and the fear of bad feedback they only list bits they have in stock and ship super fast!

Maelstorm and wayland both have delays on PP stuff, because of PP problems on restocking... and GW stuff is having a big embargo operation going on atm I don't think its fair to blame the stores for "problems" that aren't imputable to them... I like both stores and use them both.

Phone call or mail the stores inquiring the stock level of something or when restock is scheduled if you are in a hurry... I bet they will say that with PP stuff is always a hit and miss and they cannot for sure know when restock of x item is due.

Have a bit of patience because both stores are as honest as they can get.

After experiencing similar delays recently with Wayland I'd suggest that they need to respond to this topic if only to raise their reputation out of the mud. It pays to be clear and honest with customers.

I ordered something in the beginning of December last year and it came at the end of February.

NAVARRO wrote:Maelstorm and wayland both have delays on PP stuff, because of PP problems on restocking... and GW stuff is having a big embargo operation going on atm I don't think its fair to blame the stores for "problems" that aren't imputable to them... I like both stores and use them both.

Phone call or mail the stores inquiring the stock level of something or when restock is scheduled if you are in a hurry... I bet they will say that with PP stuff is always a hit and miss and they cannot for sure know when restock of x item is due.

Have a bit of patience because both stores are as honest as they can get.

With all due respect I think people have been patient. It seems that people are focussing on PP and GW items. Many people including myself are having difficulty getting their items from other manufacturers (despite Wayland advertising said items in their most recent newsletter) and aren't even getting proper responses from Wayland. I've tried them on their email system, via their Facebook page and haven't received a proper response to my query of when will X be in stock?

I echo what Skorne said; I'm waiting on stuff that was supposed to be in stock but according to my account it is listed as 'awaiting stock' and it is not GW or PP stuff. I don't mind if stuff is out of stock, I'll wait. But I do not like being told stuff is in stock when that is not the case. So please Wayland can you sort yourself out?

Have you guys used the wayland mail system? I always got my replies there and very quickly.

Wayland stock infos are not live thats why its good to call them or mail them if you are in a hurry... Also I'm not saying you folks are impatient or your claims are unjustified... I'm just saying they are 100% honest stores and that is not that common on the net, also their prices are very good so yes I can give some latitude and wait a bit more since I Know my order is been taken cared off.

Gadge wrote:Hey, was just wondering if anyone else is waiting for stuff to be delivered from wayland games. I placed an order on 27th of June, and it has still not been dispatched. The things I ordered were all in stock. I know that they have been having problems with citadel finecast returns, but in their letter they said that would be cleared up by last week. I have not heard anything else that would keep their processing time this long.

Anyone else waiting for their stuff to be dispatched or is it just me? Has anyone got their email adress so I can inquire about my order cant seem to find it on their site.

Cheers

I boycott Wayland games now.
It took them 3-4 weeks to ship my items last year, and they kept telling me "Oh, it's a shipping error. We'll dispatch the item today for you."
Then on the 5th time I called, they told me it was out of stock... But it was still 'in' stock on the website.
I asked for a refund and got "I'm afraid we can't do that until we get the models back", when the guy had just said that they hadn't been sent because they were out of stock...