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Exactly. We probably never will, and it's the internet. Thus, we have no choice but to trust his word. We can remain sceptical, sure, but calling him a troll is just unnecessary.
I hate to turn into a White Knight paragon of thread justice here (I posted a similar response in another thread), but people really shouldn't post if all they're going to do is deride the OP out of nothing but their own doubts. There's no evidence to support that his story is anything but true - therefore, there's no basis for responding so negatively. -.-
My reason for not leaving is simple not the LFGS, but the Community.
As for Store Owners and I have seen a lot, I’ve started to see a trend. At first they are friendly courteous and generally talkative for the first 3-4 years. Then they start to change, usually they get colder to all of the customers. I have seen some bad ones, but generally I cant say I’ve ran into a hostile one. The LFGS I am talking about a $2 use the table for the day policy that did actually did not bother me, after all I am using their AC and Space. That and occasionally if you bought a bunch of stuff they would not charge you the $2.
However the Local Gaming Community [at least the one at the LFGS] is Clickish. More than once I would go to their “Open Gaming Saturday” to just play. This would be great, but after two month and getting to play 2 or 3 games it was not worth it.
First there the Axis and Allies Group: Even though I had a large collection and came ready to play they could not break away form there sitting around and chatting for hours to actually play anything especially with someone else.
Then there was the 40k Community.
>I went there to try out my Terminators, now I had not played Terminators since 2nd edition and after asking a half dozen people I finally got an Eldar player to play. I told him mi just anted to play a simple little game so I can see how it works now in 4th. So I deploy my army in cover and put my two Terminator Squads in Reserve. He gets the first turn and uses some Eldar Power that denied me my Cover Saves and feeds me his entire army of AP3 weapons into my Marines, whipping me of the board off the table by the top of turn 2 before even get a chance to have my Terminators come in. when I asked him for a rematch he just replied “I don’t play armatures and he does not play for fun games” then packed up his stuff and walked away.
>The one that got to go “I’m Done” I get there at 1:00 and started try to get a game. Most had already started playing but one who had staked out a table. He said when I asked him if wanted to play a quick game he relied “Sorry, but I am waiting for a friend to show up”. Thinking maybe I could get at least and hour worth of gaming in asked so when is he supposed to be here. “About 5:00”. That’s when I just packed up and went home.
That was the last time I tried to play there. I still by single items here and there, but I found another about 20 miles farther away that give the 20% discount, so I go there for big orders or use the internet.
I think until we get a new store in the area I am done with game stores and am just going to keep playing at home.
Your first mistake is frequenting hobbytown for the clientel, those stores are chone havens, through and through. partly because of the "Kool Kidz" feel, and also partly because they are a bonified McDonalds of the gaming world. Your talking corperation assclowns at thier most stripped down version. I'll throw it out there that they can even give GW a run for thier money in the way they corperation package the "Hobby"."Hanging out" in a hobbytown is not very good, because of the inbreeding that the little skitz that do it in there, do.
Had one or two in my fair cities, not to the points of having inhouse painting and gaming all the time, but they had thier "Gayme Nights" so to speak. Was like walking into hostle and coming out a severed head. Yeah, I do agree with the other caller who said- get in touch with corperate head and report this.
Report this on the internet on thier website, as well. give them something to think about when they do it to the next guy, and it gets reported a few other times. THEN the "Secret Shoppers" come in and have a go.
Needless to say, Your gaming in an industrial mass production gaming company, so you get the good with the bad. Once again, I didn't always have bad experiences, just the ones and twos a few years back in the fair city of Richmond, VA. I'm sure it's changed now... really...
ME? I go to different stores, so I takes them and leaves them. My advice? Seriously to branch out and go look around your area. You seem to have some shiznit for stores theres, so I'd branch out and check them out.
and... hit up these steller corpses on chonebook, and the twit shpere for some extra love. Social Media loves stories like yours, they make good 6 O'clock news fun.
At Games Workshop, we believe that how you behave does matter. We believe this so strongly that we have written it down in the Games Workshop Book. There is a section in the book where we talk about the values we expect all staff to demonstrate in their working lives. These values are Lawyers, Guns and Money.
The only reason I went there is because it's the closest store to my house, and at the time they had fairly good deals on 40k stuff (a few examples being land raiders for $50, tac squads for $25, etc), but over the last few months, the "sales" on GW products have disappeared. Now all the kits are a dollar off, minus the metal blisters.
I actually haven't bought anything but paint there in almost two months...
And as for other stores, the closest one besides Hobbytown is almost half an hour away. While they do have a larger amount of players there, people mainly go there for Magic and 40k/WFB. Next to that, I'd have to drive almost an hour for another FLGS.
I think tomorrow after I get up, I might either call or drive over there to talk to the owner... If he is belligerent, then I'll take this to their corporate site.
Also, yesterday I had a talk with the guy that was messaging me over facebook. Apparently he is extremely jealous that I have a job and can buy my own stuff, instead of mooching off my parents like him.
SoloFalcon1138 wrote:Well, to answer this troll for anti-FLGS sentiments...
Wow,
He gets treated badly by the staff and you call him a troll? seriously?
You're suck a LFGS suck up.
carmachu, are we going to have this discussion again?
The people aren't complaining about FRIENDLY LGS. They are complaining about disticntly UNfreindly LGS.
Okay, most of them haven't been terribly precise in their use of 'FLGS' and 'LGS'. But it's pretty clear from the context that many of the stores complained about haven't earned - or lost somewhere along the way - the right to be called 'Friendly'.
Someday you will find a FLGS, as opposed to the bad LGS that have been your experience. When you do, you will see the difference.
I've never had a problem with a hobbytown. That said...I've only been to one, and it is really nice. They price below retail and have sales as well as a redonculously huge selection of everything. Their game night is nice, two game rooms. On the same day they have RC races.
I've never had a problem with a hobbytown. That said...I've only been to one, and it is really nice. They price below retail and have sales as well as a redonculously huge selection of everything. Their game night is nice, two game rooms. On the same day they have RC races.
Maybe best not to stereotype stores?
Good on you. but my post stands.
and as the rest of my post already said, YMMV.
...
This message was edited 1 time. Last update was at 2012/07/03 16:09:02
At Games Workshop, we believe that how you behave does matter. We believe this so strongly that we have written it down in the Games Workshop Book. There is a section in the book where we talk about the values we expect all staff to demonstrate in their working lives. These values are Lawyers, Guns and Money.
baritowned wrote:
And as for other stores, the closest one besides Hobbytown is almost half an hour away. While they do have a larger amount of players there, people mainly go there for Magic and 40k/WFB.
A full half hour? Awe you poor baby.
Half hour is the minimum distance for me to go to. The closest I won't go to anymore from the story I posted before was 25 minutes without traffic. My current is 35 minutes if I295 S is not backed up. The other 3 options I have are 45 min away with a anti gw community. Or I can go an hour and cross a bridge with a toll for showcase comics. Or deal with the AC expressway for an hour and 15 (if I'm lucky and not going when everyone tries to go to the shore... So more in the summer).
I know people who drive 45 min and cross a bridge to come to a flgs. A good flgs is worth a long drive or even a toll.
I've never had a problem with a hobbytown. That said...I've only been to one, and it is really nice. They price below retail and have sales as well as a redonculously huge selection of everything. Their game night is nice, two game rooms. On the same day they have RC races.
Maybe best not to stereotype stores?
Good on you. but my post stands.
and as the rest of my post already said, YMMV.
...
Those words have no value. All they do is give you something to fall back on when someone disagrees with you. You give them no value, because you offer nothing to back up an alternative to "all hobbytowns suck".
Also, nice edit.
Ultimately, I have my opinion and you have yours. And there is absolutely nothing that is going to change that. You can get the last word in though, I'm okay with that.
For me, it was lack of gaming tables and how rude one of the employees was.
Think the straw that broke the camels back was when I asked the dude behind the counter what they had in consignment for Space Wolves...showed me some scouts and a rune priest, I said "Eh, I have all the scouts and rune priests I think I need"...he responded "WELL, I GUESS YOU JUST HAVE EVERYTHING THEN!!!" and stormed off. It was kind of funny, but kind of rude.
my GW store, if nothing else, has great customer service and the manager is nice. I've never seen him be rude and seems like he likes to be there, same can't be said of many hobby store employees making minimum wage and such.
I'm just going to leave it for someone, that they should try reading through the whole thread before posting like a tool.
Don't let it be said that I never gave someone a chance...
This message was edited 1 time. Last update was at 2012/07/04 15:19:58
At Games Workshop, we believe that how you behave does matter. We believe this so strongly that we have written it down in the Games Workshop Book. There is a section in the book where we talk about the values we expect all staff to demonstrate in their working lives. These values are Lawyers, Guns and Money.
I've been pretty well treated by the Chicago FLGS "Chicagoland Games: Dice Dojo". Still, I recently stopped going there often, for a few reasons.
1) Being all the way across town, -a 40 minute drive in the evening- they're not as "local" as I'd like. I had more impetus to drive there when my friend lived nearby, but since he moved, there's not much reason to go.
2) They have a very limited selection of figs outside of GW and PP. I always try to buy at least something from the used bin or dice, or a reaper fig when I game there, but the selection just isn't meant for the kind of gaming that I do.
3) They only have about a 50-70% success rate with special orders for our club members. I realize we don't order common stuff, but it's all been in their distributor catalog, and as a club we agreed that they don't seem to make much of an effort on our special orders. We wanted to give them our support, but it didn't seem like they were well equipped for it.
4)Specific Game nights. Due to a members schedule, our club had to change the night we game on and it ended up on their "Board Game Night". We were told that if we took a table (they have about 20+) we'd have to give it up for any board gamer who showed up. Understandable, and they do have well attended minis wargaming nights but not on a night that works for us.
Sum it up, we all really feel that there is great value in supporting your local FLGS and have always wanted to do our part by shopping and gaming there. We really tried, but it didn't work for us. I still highly recommend the shop to players who are in the area as they really are a friendly bunch of folks. The shop is doing very good, and we wish them well, but it just didn't meet our needs.
We now are back to happily playing at club members houses, and doing most of our buying online, at conventions and occasionally at the extremely well stocked "Games Plus" which is about 45 minutes outside the city.
This message was edited 2 times. Last update was at 2012/07/06 21:10:45
There were two local gaming shops.
The first 5 minutes away, with the better gaming setup.
The second, disorganized, but offering a 20% discount.
I wanted to patronize the closer of the two, and usually bought models there, but buying an entire army at one time I wanted a discount.
Me: Hey, I want to buy an enitre army, can I get a discount ? <hands him army shopping list>
Him: I have about 3 of those items. I can ring up the entire army now, and they'll get ordered when I meet a $500 (wholesale) minimum order. Shouldn't take more than a week or two to rder them and they'll be in the next week or two after that.
Me: Discount ?
Him: No, we don't do discounts. If we did we would have to sell twice as much to make the same money. Will that be cash or credit ?
Me: What ?
Him: Do you want to pay for it with cash or credit ? We don't accept Mastercard or Discover.
Me: So let me get this straight. You want me to pay now, full retail, plus sales tax, so in a week or two you can order my army that will show up a week or two later?
Him: <nods and looks confused>
Me: You realise that I can drive to <other shop> and get most of this stuff for 20% off tonight ?
Him: They can sell it that cheap if they want, but they would have to sell twice as much product to make money.
Me: He would be making significantly more profit than you.
Him: How could he ? He'd have to sell TWICE AS MUCH !!
Me: You're about to sell me NOTHING, and he's going to sell me everything he has off my list.
Him: You don't have to be a jerk about it.
Me: I'm not being a jerk. That's a lot of stuff I want and 20% is worth a 30 minute drive.
Him: <getting angry> Then why did you even bother me ?
Me: I figured you would give me 20% off and I wouldn't have to drive. Plus your my local store and I wanted to give you the buissiness.
Him: If you wanted to give me the buissiness then why would you go there ?
Me: To save 20%
Him: We don't do discounts. We'd have to sell twice as much product to make up the difference.
Me: So you would rather make ZERO profit than 20% less profit on a $300+ sale ?
Him: That's it. I'm done talking to you. <walks away>
I went home and ordered the entire army online and had it the next week.
Valhallan42nd wrote:Point the first: LARP is awesome, and y'all can take a flying fornication at a rolling fried confection if you can't understand that.
Regardless of what you think about toy soldiers vs beating people with sticks, this is how most people see us anyway:
You are my hero.
I never practiced LARP (except for some Vampire, wich i dont liked), but it is more due to lack of interested community...
About the OP: man, contact the store owner/manager. And dont ever place a foot on that store again... Or better, got a new interest for 40k, order your things all online, and start to apear for games day with only shine new things you never bought on that store.
I i dont know, in USA, but in my country public harassment is a crime...
If my post show some BAD spelling issues, please forgive-me, english is not my natural language, and i never received formal education on it...
My take on Demiurgs (enjoy the reading):
http://www.dakkadakka.com/dakkaforum/posts/list/537654.page Please, if you think im wrong, correct me (i will try to take it constructively).
gunslingerpro wrote:I am rather shocked by this series of events, to be honest.
So the employee truly said these things to you unprovoked?
Yes, I've been going there for almost a year, and he has always been somewhat rude to everyone (even at one point putting a full-size RC car on the table and running over people's stuff, interrupting four games in the process), but this was completely unprovoked.
A couple of things in your story just don't add up, and it would be nice to hear from the other side to get clearer picture of things.
First you say that after dropping a few thousand dollars over a short course of time, you are told out of the blue, and for no good reason, that you are a whiner, and then get harrassed and sworn at to the point you leave the store.
The statement that really gets me is the one where this guy runs the RC car all over people's armies as they are in the middle of their games.
Did no one complain to the owner about this? There is a lot missing in your story, because in any FLGS I know of, this wouldn't fly and the employee would have been long ago fired after a stunt like that.
I've run into my share of socially slowed game store employees and customers, but this story, as you tell it, seems definitely to be missing some aspects.
adamsouza wrote:There were two local gaming shops.
The first 5 minutes away, with the better gaming setup.
The second, disorganized, but offering a 20% discount.
I wanted to patronize the closer of the two, and usually bought models there, but buying an entire army at one time I wanted a discount.
Me: Hey, I want to buy an enitre army, can I get a discount ? <hands him army shopping list>
Him: I have about 3 of those items. I can ring up the entire army now, and they'll get ordered when I meet a $500 (wholesale) minimum order. Shouldn't take more than a week or two to rder them and they'll be in the next week or two after that.
Me: Discount ?
Him: No, we don't do discounts. If we did we would have to sell twice as much to make the same money. Will that be cash or credit ?
Me: What ?
Him: Do you want to pay for it with cash or credit ? We don't accept Mastercard or Discover.
Me: So let me get this straight. You want me to pay now, full retail, plus sales tax, so in a week or two you can order my army that will show up a week or two later?
Him: <nods and looks confused>
Me: You realise that I can drive to <other shop> and get most of this stuff for 20% off tonight ?
Him: They can sell it that cheap if they want, but they would have to sell twice as much product to make money.
Me: He would be making significantly more profit than you.
Him: How could he ? He'd have to sell TWICE AS MUCH !!
Me: You're about to sell me NOTHING, and he's going to sell me everything he has off my list.
Him: You don't have to be a jerk about it.
Me: I'm not being a jerk. That's a lot of stuff I want and 20% is worth a 30 minute drive.
Him: <getting angry> Then why did you even bother me ?
Me: I figured you would give me 20% off and I wouldn't have to drive. Plus your my local store and I wanted to give you the buissiness.
Him: If you wanted to give me the buissiness then why would you go there ?
Me: To save 20%
Him: We don't do discounts. We'd have to sell twice as much product to make up the difference.
Me: So you would rather make ZERO profit than 20% less profit on a $300+ sale ?
Him: That's it. I'm done talking to you. <walks away>
I went home and ordered the entire army online and had it the next week.
And I assume this store with the better gaming setup is the one you play in? Someone needs to educate you on the finer points of haggling, my friend. You don't walk into a car dealership and while the papers are being drawn up ask "discount?" For a moment there it sounds like its the only word in your vocabulary. A discount is not an obligation of any business to offer. My guess is that you have never worked retail before.
Why is the 20% discount seen as a right, rather than a privilege?
adamsouza wrote:There were two local gaming shops.
The first 5 minutes away, with the better gaming setup.
The second, disorganized, but offering a 20% discount.
I wanted to patronize the closer of the two, and usually bought models there, but buying an entire army at one time I wanted a discount.
Me: Hey, I want to buy an enitre army, can I get a discount ? <hands him army shopping list>
Him: I have about 3 of those items. I can ring up the entire army now, and they'll get ordered when I meet a $500 (wholesale) minimum order. Shouldn't take more than a week or two to rder them and they'll be in the next week or two after that.
Me: Discount ?
Him: No, we don't do discounts. If we did we would have to sell twice as much to make the same money. Will that be cash or credit ?
Me: What ?
Him: Do you want to pay for it with cash or credit ? We don't accept Mastercard or Discover.
Me: So let me get this straight. You want me to pay now, full retail, plus sales tax, so in a week or two you can order my army that will show up a week or two later?
Him: <nods and looks confused>
Me: You realise that I can drive to <other shop> and get most of this stuff for 20% off tonight ?
Him: They can sell it that cheap if they want, but they would have to sell twice as much product to make money.
Me: He would be making significantly more profit than you.
Him: How could he ? He'd have to sell TWICE AS MUCH !!
Me: You're about to sell me NOTHING, and he's going to sell me everything he has off my list.
Him: You don't have to be a jerk about it.
Me: I'm not being a jerk. That's a lot of stuff I want and 20% is worth a 30 minute drive.
Him: <getting angry> Then why did you even bother me ?
Me: I figured you would give me 20% off and I wouldn't have to drive. Plus your my local store and I wanted to give you the buissiness.
Him: If you wanted to give me the buissiness then why would you go there ?
Me: To save 20%
Him: We don't do discounts. We'd have to sell twice as much product to make up the difference.
Me: So you would rather make ZERO profit than 20% less profit on a $300+ sale ?
Him: That's it. I'm done talking to you. <walks away>
I went home and ordered the entire army online and had it the next week.
And I assume this store with the better gaming setup is the one you play in? Someone needs to educate you on the finer points of haggling, my friend. You don't walk into a car dealership and while the papers are being drawn up ask "discount?" For a moment there it sounds like its the only word in your vocabulary. A discount is not an obligation of any business to offer. My guess is that you have never worked retail before.
Why is the 20% discount seen as a right, rather than a privilege?
Wait what, I did just that when I bought my last car. 3800$ cheeper I signed the paper, people seem to forget USA is a barter based system, I know a 70+ old lady that haggles for her grocery still, no coupons just haggles until the say yes. It his RIGHT to pay what he fells is fair or to not buy at all, which he did. Plus 20% less is still more then 0% total, and the store dosen't seem to know how buisness work. You dodn't need to sell twice as much to make there money back, they pay 10$ for the model, then sell it for 20$ (yes model have only a 100% make up on average). They give 20% off and sell if for 18$ a loss of 2$ out of 10$.
Peter: As we all know, Christmas is that mystical time of year when the ghost of Jesus rises from the grave to feast on the flesh of the living! So we all sing Christmas Carols to lull him back to sleep.
Bob: Outrageous, How dare he say such blasphemy. I've got to do something.
Man #1: Bob, there's nothing you can do.
Bob: Well, I guess I'll just have to develop a sense of humor.
I have worked retail. Manufacturer's Suggested Retail is just that, a suggestion. My experience in retail was that we would concede and give the customer a discount if they asked for it and they were buying any significant amount, usually 20% off.
If he told me he couldn't afford to give me discount, I would have dropped it at that. He didn't. He basically kept insisting that offering ANY discount was stupid since he would have to sell "twice as much" top make up the profit margin, and then got pissy with me while I remained polite
On a related note EVERY other Local Gaming Store,. at the time, within 50 miles would give you a discount as long as you purchased a certain minimum amount..
I would say the flaw on the script was the delivery. Blurting out "discount?" may not have been a strategic move...
And I ask again, why does everyone believe that a discount is required for any dealer? Ever think some of these guys would like to be able to pay for the place that you loiter in? Discounts are a reward, and they are on the owner to offer. If you know how to haggle, you might be able to deal, but seriously, stop whining because you can't arm-wrestle a discount out of someone. Be happy that they are open and willing to order your stuff. We all know its expensive, its like pointing out the weather, everyone knows it.
This message was edited 1 time. Last update was at 2012/07/08 10:15:44
adamsouza wrote:There were two local gaming shops.
The first 5 minutes away, with the better gaming setup.
The second, disorganized, but offering a 20% discount.
I wanted to patronize the closer of the two, and usually bought models there, but buying an entire army at one time I wanted a discount.
Me: Hey, I want to buy an enitre army, can I get a discount ? <hands him army shopping list>
Him: I have about 3 of those items. I can ring up the entire army now, and they'll get ordered when I meet a $500 (wholesale) minimum order. Shouldn't take more than a week or two to rder them and they'll be in the next week or two after that.
Me: Discount ?
Him: No, we don't do discounts. If we did we would have to sell twice as much to make the same money. Will that be cash or credit ?
Me: What ?
Him: Do you want to pay for it with cash or credit ? We don't accept Mastercard or Discover.
Me: So let me get this straight. You want me to pay now, full retail, plus sales tax, so in a week or two you can order my army that will show up a week or two later?
Him: <nods and looks confused>
Me: You realise that I can drive to <other shop> and get most of this stuff for 20% off tonight ?
Him: They can sell it that cheap if they want, but they would have to sell twice as much product to make money.
Me: He would be making significantly more profit than you.
Him: How could he ? He'd have to sell TWICE AS MUCH !!
Me: You're about to sell me NOTHING, and he's going to sell me everything he has off my list.
Him: You don't have to be a jerk about it.
Me: I'm not being a jerk. That's a lot of stuff I want and 20% is worth a 30 minute drive.
Him: <getting angry> Then why did you even bother me ?
Me: I figured you would give me 20% off and I wouldn't have to drive. Plus your my local store and I wanted to give you the buissiness.
Him: If you wanted to give me the buissiness then why would you go there ?
Me: To save 20%
Him: We don't do discounts. We'd have to sell twice as much product to make up the difference.
Me: So you would rather make ZERO profit than 20% less profit on a $300+ sale ?
Him: That's it. I'm done talking to you. <walks away>
I went home and ordered the entire army online and had it the next week.
Economics is so hard to understand sometimes... I'm not entirely sure how he thought he'd have to move as much product to make up the difference, or if he even understands the profit he is already making on GW stuff.
A few things:
1) No company ever sells their own employees their own product at a loss, unless their profit is capable of covering that loss by quite a bit. GW sells it's models at 50% off to employees, and though I'm sure their profits could cover if it were a loss, the fact that GW really likes money makes that hard to believe. Furthermore, every single website that carries GW products sells them for at least 10% off, and I know for a fact they do not sell those at a loss.
2) Selling $500 worth of stuff at 20% discount is $400. Saying he'd have to sell twice as much product is ridiculous, unless the upkeep on the business is expensive.
3) Like GW, they could sell more at a cheaper price, and cover the profit that way.
Really, the guy sounds like he has the exact same mindset as Games-Workshop currently does, basically ignoring basic economics in favor or maintaining status quo.
Anyway, on topic, there are two FLGSs that I have been to. First, Game Parlor, seems pretty much. The staff is usually helpful, though a couple guys are a tad lax in their customer service-ness. They do have a loyalty program, though, which is how I got my 6th ed rulebook for $65 instead of $75.. The second I have only been to once, Hobby Works, and that place is pretty fly because if you play a game there, they give you 20% off of whatever army you played with (I think).
There's a GW in my local mall. Since I now work at said mall, it's really convenient, except for the whole "full price" and "they probably think I'm an idiot" things. Long story short, as my friend and I were leaving GW after playing half of a game, instead of saying "take it easy" or "take care" I simply yelled TAKE IT!"
I've never had a problem with a hobbytown. That said...I've only been to one, and it is really nice. They price below retail and have sales as well as a redonculously huge selection of everything. Their game night is nice, two game rooms. On the same day they have RC races.
Maybe best not to stereotype stores?
Actually, the only really negative experience I've ever had at an LGS was a Hobbytown.
SoloFalcon1138 wrote:I would say the flaw on the script was the delivery. Blurting out "discount?" may not have been a strategic move...
And I ask again, why does everyone believe that a discount is required for any dealer? Ever think some of these guys would like to be able to pay for the place that you loiter in? Discounts are a reward, and they are on the owner to offer. If you know how to haggle, you might be able to deal, but seriously, stop whining because you can't arm-wrestle a discount out of someone. Be happy that they are open and willing to order your stuff. We all know its expensive, its like pointing out the weather, everyone knows it.
I understand your having a knee jerk reaction to my post, but your starting to piss me off with your assumptions about me.
It wasn't the lack of a discount, but his idiotic logic and childish behavior that followed that upset me.
Customer service is important. I've gladly payed full retail on weekly basis when the staff was friendly and made me feel I was more than a mark to be separated from my hard earned cash.
Being competitive is also important in retail. When your the only place in town, you control the market. When your one of three and the other two offer better service and a discount, you shouldn't get your panties in a bunch when people start to expect similar service and pricing.
adamsouza wrote:There were two local gaming shops.
rant that he didn't get a discount
Economics is so hard to understand sometimes... I'm not entirely sure how he thought he'd have to move as much product to make up the difference, or if he even understands the profit he is already making on GW stuff.
Here's the short of it:
Independent stores buy GW product at about 40% off retail*
So they buy X product for $60 and can sell it to you for the retail price of $100, making $40 profit.
If they sell it to you for 20% off retail, thats $80 and they make $20 profit.
Thus, they need to sell twice as much to keep the same profit levels if they do a 20% discount.
Similarly, a 10% discount must translate into 33% increased sales, a 15% discount into 60% increased sales...
For a small store this is often not an option, as they simply don't have the potential customer base to support this. In addition, handling twice as much stock as before incurs additional overheads in staff time, storage and shelving space, meaning you need to *at least double* your sales volume in order to just break even from giving a 20% discount.
Some stores make this work. Some don't, because they think they're doing well with 50% increased traffic when they really need 100%. Some try a 10% discount and it doesn't work, but a 20% discount does.
However it seems to me that demanding a 20% discount and being angry when he doesn't give you one is a bit childish. What happens if the (theoretical) customer behind you sees that this behaviour pays off, and asks for a discount?
* someone feel free to correct me if this number is off. it might be 50%...
For me, the thing that made me leave my FLGS is that it is badly managed. The people are friendly, but the store is just lacking in so many ways (decor, gaming tables, stock levels, community events, stock range) that I know it is going to go down within the next few months and I don't want to assist in prolonging the inevitable for them. It might seem harsh, but other than being nice people, they do nothing to garner my loyalty and buying anything from the store is just painful compared to the online experience - its always more expensive and nearly always slower due to never having anything in stock.
However, according to you, the place with all the discounts is "disorganized" and the place that is closer with a better gaming area does not offer discounts. So, where does ot sound like you spend more time? And you are arguing with a clerk in a store because you blurt out discount and he says no? Ever think he may not have the ability to discount merchandise? Maybe he wasn't given a script to counter people going "discount?", so he had to make it up on the spot?
You want a discount? Be a good customer who is known by name to the owner to be a good customer. As I have said before, discounts are not an obligation. Don't demean amd embarass a person trying to work because he may or may not be able to discount something.
If the discount was so important, why did you not go to the disorganized store across town?
carmachu wrote:TBH, if you cant play at home and you dont have a store or cant find a good one....do what we did from 2004 to 2011ish- get together with a bunch of good folks, form a club, rent your own space.
Whenever I suggest that to someone in the states they tell me that it's impossible over there....
carmachu wrote:CAN'T isnt exactly something you accept if you dont want to. You have options.
This message was edited 2 times. Last update was at 2012/07/09 09:38:08
SoloFalcon1138 wrote:You want a discount? Be a good customer who is known by name to the owner to be a good customer. As I have said before, discounts are not an obligation. Don't demean amd embarass a person trying to work because he may or may not be able to discount something.
If the discount was so important, why did you not go to the disorganized store across town?
He alredy said it: because he liked the store. But not the point of spending 20% more on a big purchase, who would arrive at double the time.
And meanwhile, if you want a discount, you can be a "good costumer", or you go to the other store who sell things at 20% discount. It is not an obligation of the costumer to keep the business working.
He was a good costumer, he was a GREAT costumer indeed. Instead of just going online and buying his stuff at discount, he gone the store and asked to the owner for the discount, instead of giving nothing to the store, he choose to tell he get a better place to buy, but he wanted to buy with them if they covered the propose...
The owner used a bad excuse, and offered a bad service, and instead of "lose" half his profit and keep a good client, he choose to lose the client and all the profit. Man, he could have offered 10% discount, and some minor extra (a free pot of paint, or cheap brush), and it would probably have sold it (i think so at least).
If my post show some BAD spelling issues, please forgive-me, english is not my natural language, and i never received formal education on it...
My take on Demiurgs (enjoy the reading):
http://www.dakkadakka.com/dakkaforum/posts/list/537654.page Please, if you think im wrong, correct me (i will try to take it constructively).
Valhallan42nd wrote:Point the first: LARP is awesome, and y'all can take a flying fornication at a rolling fried confection if you can't understand that.
Regardless of what you think about toy soldiers vs beating people with sticks, this is how most people see us anyway:
You are my hero.
I never practiced LARP (except for some Vampire, wich i dont liked), but it is more due to lack of interested community...
About the OP: man, contact the store owner/manager. And dont ever place a foot on that store again... Or better, got a new interest for 40k, order your things all online, and start to apear for games day with only shine new things you never bought on that store.
I i dont know, in USA, but in my country public harassment is a crime...
2000 pts 20-4-3
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