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 Redbeard wrote:

 Ouze wrote:

 Tannhauser42 wrote:
Just finished up my pledge. I ended up with $0.10 in credit remaining.
I won't bother posting my list or saying how much it was. Suffice to say, it was more than enough to run a full IG army.

It's only now, as this project winds down, that I begin to wonder what the feth I am going to do with all these minis.

Don't worry about that, you'll never get them, remember...

I don't think anyone said they wouldn't get their minis at any point, just arguments about the timeline.

 Ouze wrote:

 Tannhauser42 wrote:
Just finished up my pledge. I ended up with $0.10 in credit remaining.
I won't bother posting my list or saying how much it was. Suffice to say, it was more than enough to run a full IG army.

It's only now, as this project winds down, that I begin to wonder what the feth I am going to do with all these minis.

I'm glad there are other that have similar problems (and by problems I mean the first world problems) that I also have. What AM I going to do with all these miniatures. I don't even have the new ig codex.

Asharah watching over the TGG arrivals #theyrecoming ! #theTGG #behindthescenes #comingsoon #warmongers #ragingheroes #miniatures #figurines

 Jimsolo wrote:

 Mathieu Raymond wrote:
I think you overestimated the weight customers carry in their minds. Backers are just a smidge underneath, since we already gave our money.

The kernel of "can't please everyone, and thus anyone" is a great water cooler truism that you don't actually tell customers

You don't think there comes a point with a customer where you just have to be like, "Look, you obviously just want to be pissed. That's fine, just do it somewhere else."

I mean, I'm all for supportive, helpful customer service. But there's got to be a limit, eventually.

There is a point for that. We've forgotten what customer service means in the West and the kind of ass kissing expected these days just isn't what customer service should be. There's a point where I as a store owner do not want to serve you and your time wasting horse gak. In the more corporate work I do right now, we absolutely can and do tell customers to remove their craniums from their anal cavities, sure do it in a calm collected manner, but there's only so many times you can deal with a doom and gloom type who's been moaning on for months about problems that have been resolved or are being resolved and blaming his personal woes on us before it starts effecting business, both by affecting you, and by how that customer is affecting those around him.

Obviously this is a slightly different situation, when it's your fault and the customer's upset hey, don't screw up.

 PsychoticStorm wrote:
Well finished my pledge, 2030 here we come.

Disappointment is big from their behavior so far, I wonder if they will get the same from their next kickstarters,

Next pledge, get the bare minimum, and then start harassing them immediately when their previous KS shipments still haven't arrived.

That'll teach them to take our money!

I don't think we'll be seeing their next KS this year.

KalashnikovMarine wrote:

 Jimsolo wrote:

 Mathieu Raymond wrote:
I think you overestimated the weight customers carry in their minds. Backers are just a smidge underneath, since we already gave our money.

The kernel of "can't please everyone, and thus anyone" is a great water cooler truism that you don't actually tell customers

You don't think there comes a point with a customer where you just have to be like, "Look, you obviously just want to be pissed. That's fine, just do it somewhere else."

I mean, I'm all for supportive, helpful customer service. But there's got to be a limit, eventually.

There is a point for that. We've forgotten what customer service means in the West and the kind of ass kissing expected these days just isn't what customer service should be. There's a point where I as a store owner do not want to serve you and your time wasting horse gak. In the more corporate work I do right now, we absolutely can and do tell customers to remove their craniums from their anal cavities, sure do it in a calm collected manner, but there's only so many times you can deal with a doom and gloom type who's been moaning on for months about problems that have been resolved or are being resolved and blaming his personal woes on us before it starts effecting business, both by affecting you, and by how that customer is affecting those around him.

Obviously this is a slightly different situation, when it's your fault and the customer's upset hey, don't screw up.

I agree with Jim Solo as well, except when you have obviously screwed up, it is your cross to bear, until the current problem is resolved. And do so while smiling. If you did not want customers, then go into accounting or factory work. Mistakes happen from time to time, at my store, and when they are on our end, I will eat my customer's gak all day long while I try to fix it. Once the frame is delivered and agreed upon that it is perfect, then we move on. If some random person comes in and gives me attitute or insists that I do something that will 1)damage their art or is 2)physically impossible, I *politely* refuse the job. If he or she is not even purchasing and just ranting, then yeah, I tell to "get off my land." But when I own my mistake, damn straight I'll fix it and listen to them complain about it. I screwed up. But it'll grate on my nerves all day long. If they had come out and done their mea culpa, mea maxima culpa, we might have been able to move on, too.

BrookM wrote:I don't think we'll be seeing their next KS this year.

I think that would be smart, but I think that is why they plan on delivering everything this year. They want to launch just prior to the Xmas season.

Super Mega Exalted Post Action for M. Raymond!

 Mathieu Raymond wrote:

KalashnikovMarine wrote:

 Jimsolo wrote:

 Mathieu Raymond wrote:
I think you overestimated the weight customers carry in their minds. Backers are just a smidge underneath, since we already gave our money.

The kernel of "can't please everyone, and thus anyone" is a great water cooler truism that you don't actually tell customers

You don't think there comes a point with a customer where you just have to be like, "Look, you obviously just want to be pissed. That's fine, just do it somewhere else."

I mean, I'm all for supportive, helpful customer service. But there's got to be a limit, eventually.

There is a point for that. We've forgotten what customer service means in the West and the kind of ass kissing expected these days just isn't what customer service should be. There's a point where I as a store owner do not want to serve you and your time wasting horse gak. In the more corporate work I do right now, we absolutely can and do tell customers to remove their craniums from their anal cavities, sure do it in a calm collected manner, but there's only so many times you can deal with a doom and gloom type who's been moaning on for months about problems that have been resolved or are being resolved and blaming his personal woes on us before it starts effecting business, both by affecting you, and by how that customer is affecting those around him.

Obviously this is a slightly different situation, when it's your fault and the customer's upset hey, don't screw up.

I agree with Jim Solo as well, except when you have obviously screwed up, it is your cross to bear, until the current problem is resolved. And do so while smiling. If you did not want customers, then go into accounting or factory work. Mistakes happen from time to time, at my store, and when they are on our end, I will eat my customer's gak all day long while I try to fix it. Once the frame is delivered and agreed upon that it is perfect, then we move on. If some random person comes in and gives me attitude or insists that I do something that will 1)damage their art or is 2)physically impossible, I *politely* refuse the job. If he or she is not even purchasing and just ranting, then yeah, I tell to "get off my land." But when I own my mistake, damn straight I'll fix it and listen to them complain about it. I screwed up. But it'll grate on my nerves all day long. If they had come out and done their mea culpa, mea maxima culpa, we might have been able to move on, too.

Very much so, and please don't take my post as implying otherwise.

Not at all. I think I know your online presence enough (see what I did there? ) that we generally abound in the same direction, you and I.

Except for the fact that you are manly enough to know how to handle guns.

 Mathieu Raymond wrote:

KalashnikovMarine wrote:

 Jimsolo wrote:

 Mathieu Raymond wrote:
I think you overestimated the weight customers carry in their minds. Backers are just a smidge underneath, since we already gave our money.

The kernel of "can't please everyone, and thus anyone" is a great water cooler truism that you don't actually tell customers

You don't think there comes a point with a customer where you just have to be like, "Look, you obviously just want to be pissed. That's fine, just do it somewhere else."

I mean, I'm all for supportive, helpful customer service. But there's got to be a limit, eventually.

There is a point for that. We've forgotten what customer service means in the West and the kind of ass kissing expected these days just isn't what customer service should be. There's a point where I as a store owner do not want to serve you and your time wasting horse gak. In the more corporate work I do right now, we absolutely can and do tell customers to remove their craniums from their anal cavities, sure do it in a calm collected manner, but there's only so many times you can deal with a doom and gloom type who's been moaning on for months about problems that have been resolved or are being resolved and blaming his personal woes on us before it starts effecting business, both by affecting you, and by how that customer is affecting those around him.

Obviously this is a slightly different situation, when it's your fault and the customer's upset hey, don't screw up.

I agree with Jim Solo as well, except when you have obviously screwed up, it is your cross to bear, until the current problem is resolved. And do so while smiling. If you did not want customers, then go into accounting or factory work. Mistakes happen from time to time, at my store, and when they are on our end, I will eat my customer's gak all day long while I try to fix it. Once the frame is delivered and agreed upon that it is perfect, then we move on. If some random person comes in and gives me attitute or insists that I do something that will 1)damage their art or is 2)physically impossible, I *politely* refuse the job. If he or she is not even purchasing and just ranting, then yeah, I tell to "get off my land." But when I own my mistake, damn straight I'll fix it and listen to them complain about it. I screwed up. But it'll grate on my nerves all day long. If they had come out and done their mea culpa, mea maxima culpa, we might have been able to move on, too.

I think you've hit on the real crux of the problem: no matter how clear the promise, no matter how obvious their failing, RH never wants to acknowledge the obvious.

Oh, to be sure, there are loads of non-apology apologies: "Of course nothing's perfect, but many backers have told us that they quite like it..." (Update #89). Or,
"From the outside, it might seem like we could do things differently – more communications, faster deliveries, etc. I can only say that the team is already working above and beyond the call of duty, and even if we're all frustrated when things don't go faster or not enough info trickles out, we are bound by the physical reality and the real-life constraints of the project." (Update #85) Or,
"We're sincerely sorry that we have to keep you waiting more than originally expected. Your trust and your support are of utmost importance in a project such as this one, and we hope that we are doing the right thing by you by refusing to compromise on the quality of the sculpts. It's pretty hard and heavy with consequences for a small company like ours to decide to rework a whole segment of the production like we are doing. But based on your comments, we are on the same page about this." (Update #84)

One can keep going, but the pattern is generally the same: they're just so very sorry that you want them to violate physical reality/their standards/what everyone else wants. Alas, that such artistes should be troubled with louts such as their backers...

 Buzzsaw wrote:

Spoiler:

 Mathieu Raymond wrote:

KalashnikovMarine wrote:

 Jimsolo wrote:

 Mathieu Raymond wrote:
I think you overestimated the weight customers carry in their minds. Backers are just a smidge underneath, since we already gave our money.

The kernel of "can't please everyone, and thus anyone" is a great water cooler truism that you don't actually tell customers

You don't think there comes a point with a customer where you just have to be like, "Look, you obviously just want to be pissed. That's fine, just do it somewhere else."

I mean, I'm all for supportive, helpful customer service. But there's got to be a limit, eventually.

There is a point for that. We've forgotten what customer service means in the West and the kind of ass kissing expected these days just isn't what customer service should be. There's a point where I as a store owner do not want to serve you and your time wasting horse gak. In the more corporate work I do right now, we absolutely can and do tell customers to remove their craniums from their anal cavities, sure do it in a calm collected manner, but there's only so many times you can deal with a doom and gloom type who's been moaning on for months about problems that have been resolved or are being resolved and blaming his personal woes on us before it starts effecting business, both by affecting you, and by how that customer is affecting those around him.

Obviously this is a slightly different situation, when it's your fault and the customer's upset hey, don't screw up.

I agree with Jim Solo as well, except when you have obviously screwed up, it is your cross to bear, until the current problem is resolved. And do so while smiling. If you did not want customers, then go into accounting or factory work. Mistakes happen from time to time, at my store, and when they are on our end, I will eat my customer's gak all day long while I try to fix it. Once the frame is delivered and agreed upon that it is perfect, then we move on. If some random person comes in and gives me attitute or insists that I do something that will 1)damage their art or is 2)physically impossible, I *politely* refuse the job. If he or she is not even purchasing and just ranting, then yeah, I tell to "get off my land." But when I own my mistake, damn straight I'll fix it and listen to them complain about it. I screwed up. But it'll grate on my nerves all day long. If they had come out and done their mea culpa, mea maxima culpa, we might have been able to move on, too.

I think you've hit on the real crux of the problem: no matter how clear the promise, no matter how obvious their failing, RH never wants to acknowledge the obvious.

Oh, to be sure, there are loads of non-apology apologies: "Of course nothing's perfect, but many backers have told us that they quite like it..." (Update #89). Or,
"From the outside, it might seem like we could do things differently – more communications, faster deliveries, etc. I can only say that the team is already working above and beyond the call of duty, and even if we're all frustrated when things don't go faster or not enough info trickles out, we are bound by the physical reality and the real-life constraints of the project." (Update #85) Or,
"We're sincerely sorry that we have to keep you waiting more than originally expected. Your trust and your support are of utmost importance in a project such as this one, and we hope that we are doing the right thing by you by refusing to compromise on the quality of the sculpts. It's pretty hard and heavy with consequences for a small company like ours to decide to rework a whole segment of the production like we are doing. But based on your comments, we are on the same page about this." (Update #84)

One can keep going, but the pattern is generally the same: they're just so very sorry that you want them to violate physical reality/their standards/what everyone else wants. Alas, that such artistes should be troubled with louts such as their backers...

Agreed. She also didn't follow the normal customer service protocol of answering the questions again, even if it is just a cut and paste of the company position stated earlier. Few people get as irritated by having to repeat themselves as much as I do, but that is a huge part of customer service: directly answering the question every time it is asked, over and over, till it percolates through people's skulls. Their habit of dodging questions or giving vague oblique answers is part of the reason people are getting so annoyed with them, but they completely miss that.

Honestly I think anyone that doesn't want to make a decision based on artwork is just being too particular. If it were a no-name company I would agree, but everything we have seen thus far from Raging Heroes has been of pretty amazing quality, and very closely fitting the concept artwork. If you don't want to grab something without a high quality render, then don't buy it, nobody is forcing you to, and there are enough models that have already been rendered that you can get your moneys worth through them.

Except for when they've made the final sculpt 'better' than the concept art, or where they've decided that they don't like it and gone back to the concept.

Lets not forget the weapons in the troop & command boxes that we didn't even see concept art for.

Unfortunately, I didn't realize these guys were PayPal-only. Since my bank doesn't play nice with PayPal, I'm kind of SOL. :\

So has this pledge manager closed?

I can still add stuff and check out. I guess they'll close it tomorrow night.

 Snapdragon wrote:
Unfortunately, I didn't realize these guys were PayPal-only. Since my bank doesn't play nice with PayPal, I'm kind of SOL. :\

Or lucky, in that you'll be forced to restrain yourself from adding anything else

 cincydooley wrote:
So has this pledge manager closed?

Still open until tomorrow.


Automatically Appended Next Post:
Also, from the KS comments:

Harry the Hippo: We are trying to release them tonight, otherwise you'll get them tomorrow and the PM will close on Thursday 19th

Oh boy. OH. BOY.

Wait.. WHAT?
This is all a big joke.. right?

I want to shout "place your bets!" but chances are, it will be the 19th now.

Be happy Jan, they finally couldn't stand you enough that they caved in!

Well, that was painful as my browser objected to me constantly opening multiple tabs to stop that pop-up. Gradually grinding slower and slower as I worked my way through...

But that's my choices made - figured if I didn't do it now they would close tomorrow and something would happen to stop me getting online - and was quite pleased that I managed to avoid adding huge amounts to my pledge (I really don''t need every bike and mecha after all ).

So now back to the waiting game....except this time at least it's waiting for product rather than waiting for the chance to see what it might be possible to get.......

And obviously there'll be all the regrets that come upon seeing the final sculpts posted.........

I already regret being too cash strapped to have added to my original pledge

whether I end up regretting the original pledge only time will tell (lots and lots of time)

No, not regrets. I just figured I can use them as stand-ins for my Grey Knights inquisitorial henchmen. Yeah baby. 4 pts per babe.

In december.

Oh, I'd have added more if I could.

I don't think I'll regret the actual pledge, I have faith that the models will be very nice when they eventually get here, but I may regret not getting that one instead of this one.....

Still dreaming that dream of one day having an Imperial Navy captain with lightning claws.

Bugger....there we go, forgot that one.........already it starts.....

ACHTUNG! ATTENTION! THIS JUST IN FROM THE KS COMMENTS SECTION OF ALL fething PLACES:

This just in: Pledge Manager NOW CLOSING ON JUNE 19.
We said we would do another Update with more images before the close of the Pledge Manager.
Well, we are almost done, but not completely :(
​The machines are running 'round the clock to get the renders out, but nature conspired against us as well: our Sculpt Supervisor became an uncle for the first time this week-end, and so we had to do without him over the week-end...
​
​So, we are slightly pushing out the publication of the next Update and the close of the Pledge Manager as well.
Stay tuned for new images soon!

So... This is now officially a scam? This.. reason... oh my god