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Ok, so I have heard the returns.bit on.finecast described a bit, but could anyone state the exact policy and procedure of Finecast returns?

Being a MASSIVE novice at sculpting and other such feats, buying something in Finecast was a huge mistake. Not only did I waste my dad's money, but neither of us have the ability to fix any of the problems we have with the Finecast models. Not to mention our local GW store has been closed down (no explanation why).

As a casual gamer/hobbyist, I agree that Finecast is a complete insult to customers. Maybe some people have the skill to repair the models, but there are very few places that stock the required materials for me, and I've a tendency to break anything I try to fix further. THIS THIEVERY MUST BE STOPPED!

Deadshot wrote:Ok, so I have heard the returns.bit on.finecast described a bit, but could anyone state the exact policy and procedure of Finecast returns?

i guess you would have ta ask GW for their exact policy and procedures, but im still waiting on an email back, which i dont expect to recieve!!
From my experience, the store workers at Warhammer World are willing( once you have paid for and opened the packet) if yours is not satisfactory, to open as many packets as it takes, and swap bits from other packets until you have a satisfactory model. This worked fine for an Archon I purchased, after opening 3packs I had all the satisfactory parts, but as i have already mentioned, for my Lelith over 10 packs were not enough, as for me they were all bordering on shi 'ite).
Personally, I've said all i have to say on the subject now. Good luck to everyone else

Just going to throw this in here as having arrived yesterday in a GW order -



I think they are getting a bit better with finecast, but the stuff that is still managing to slip past their quality control is absolutely unbelievable. Getting a replacement has been a no issue service for me so far and they have sent out replacement sprues for miscasts, but I've had a miscast replacement for a miscast sent to me.. in a clear booster.. fully visible, which reeks of no one actually checking the models.

The way I see it, if you buy a multi sprue massive model and everything is perfect bar one very badly cast sprue, that's not "ok". As long as they are offering replacements with no hassle then I suppose it works out alright in the long run, but I would really just like to see products this no longer being sold at all.

Edit: Uri Lee, Lelith was the model I had a miscast replacement sent out to replace the original miscast. My god, what are they doing to her? D:

Can you take a different pic? Its kinda hard to see that one

No, that really is the entirety of its detail, its not the photo making it look like a grey wrinkly blob :(

No hands, half a face, bit of a nose, some hood, and the detailing in the center is.. some blobs and holes. I think the two dangly bits were meant to be a chain, and the textured slab was a dagger.

I am so confused as to what the hell that is.

Burn it with fire!

Ifalna wrote:No, that really is the entirety of its detail, its not the photo making it look like a grey wrinkly blob :(

No hands, half a face, bit of a nose, some hood, and the detailing in the center is.. some blobs and holes. I think the two dangly bits were meant to be a chain, and the textured slab was a dagger.

I just meant that it was too bright. I couldn't see much except an outline. don't matter now, sounds hideous. What was it?

Got my first three FC models in earlier this week, three tyrant guard. First one was pretty much perfect. There were a few small bubbles on the bottoms of the feet (about the best place to have em) and one or two on the back edge of the main carapace. The other two went downhill from there though.Bubbles in the tips of spikey parts, warped/miscast scything talons, and shoulder carapace cast so thin you can see light through one of them, and the other had actual holes.

Luckily it's Tyranids, so what I couldn't/didn't bother to fix tended to blend in with the whole alien organic look they have. I think that I'll be putting off buying the Necron SCs that I wanted though.

Wow. Ifalna wins the thread. I've not seen that much pink spooge on something since I had the urge to hit a toothpaste tube with a sledghammer.

I think it's supposed to be a goblin?

Anyway, even if they have good CS it's still damaging to us who don't live near a GW (or live at the edge of the world, apparently). It takes at least a month for a replacement to arrive, and when the replacement is not suitable... well, you wait another month.

We all have a choice. Mine is not to buy anything made from finecast. My flgs carries the whole finecast range we have looked threw them and found that 70% are miscast. This blows my mind the level of incompetence in thier quality control borders on illegal.