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Well got a dispatch notice for my Saturday evening order (using up my last cashback)

so they are still sending stuff out

they could still turn this arround, at least to the point of fullfilling customer orders

So I'm guessing this is the last day for anything? At some point they are going to have to say what the situation is and what will happen to the customer's money surely!!

The FINAL mega sale has begun - on the dregs that are left There is no way companies who he owes masses of ££££/$$$$ to will let him have anymore as he's just cleared everything he has in stock for a loss

I'm guessing we may find out soon if someone else is taking over or, if Maelstrom and all Rob lane's other companies are about to go down in flames If administrators get involved at least it will be fair (hopefully) and the suppliers / customers should at least get something back.

What really gets me nerdraging at this point is that even though I have stopped purchasing anything from Maelstrom months ago, I was really looking forward to the rumoured Bane Lords / Bane Legions kickstarter since I absolutely love that miniature line, but NOW there isn't a snowball chance in hell of me handing out any type of cash to Maelstrom / Eye of the Storm / Merce Miniatures / whatever else they've decided to rename!

They've simply destroyed any shred of credibility that they used to have in my eyes...

PhantomViper wrote:
They've simply destroyed any shred of credibility that they used to have in my eyes...

This is one of the reasons why I'm really not expecting a comeback - they've burnt so many bridges.

Had they wanted to, or expect to, comeback the communciation would be there....The company is dead - and if they try to rez it - well we all know what you do when something evil raises from the dead - you put it down again

I'd be quite fine if the store dropped dead in a dark alley, twitching and spasming, as long as they give the customers the stuff they paid for or their money back...

Sadly, however, I don't think that's happening. I see so many people about to get ripped off, it's not even funny.

Well order one, my most worrisome, has arrived today. It has to be said that their giant not Bloodthirster is worth every penny of rrp, and at half off is an absolute steal!! Dispatched after one day, so no complaints here.

Order number two was split as some items weren't in stock. Everything else has dispatched today, but I don't hold much hope of seeing the split item, so I'm probably out three quid.

I'm waiting for the 80% off voucher to be issued at 22.59 tonight then I'm gunna drop thousands on them.

This is like a Kickstarter it with the added Tension that comes with gambling and the prospect of people loosing livelyhoods and savings.

I imagine that this what Running Man would be like in real life...but without the chainsaws.

well still no movement or comms on my order....


£100.00 worth....so not too chuffed.


soon as I can starting a chargeback via VISA

Hmmm gunna hold out for a few more days and see what happens, if not the bank will finally be getting a call, could not be bothered doing it on the weekend Hopefully that was a sign.

Maelstrom isn't taking any biscuits, but people's money instead.

But that money could have been used to buy biscuits, so they are taking my biscuits as well as my alcohol

Well, I've had one small order from maelstrom delivered OK, & I have another one for a bunch of Army painter Warpaints that are out of stock.

I've received an e-mail notification today for an order split (for 1 of the paints!!!).

Not sure this means anything in the long run, but it does seem they are at least trying.

I'm willing to hang on & see what happens. The order I'm waiting on is some cash back I'm using & less than £20.00, so if I lose it, no huge loss really.

I got an email today saying that half my order is out of stock, strange as when ordered it all was in stock, further to this they don't say which half, and if half is in stock why is it still being processed a nd not sent out. Arrrrrrrrrrrgh. They have5 days left before paypal calls my money back

2 of my 3 remaining orders have shipped.
1 more to go.

If there is another sale, I'm in!

My latest order was also dispatched today. All "in-stock" items, though. But if that package arrives intact, with all the proper items in it, I'll have gotten out of this unscathed without taking any sort of loss.

Kind of looking forward to getting a proper update, hopefully within a couple of days, about their future prospects.

Bloody hell, even the 'how to make terrain' on VHS have been sold out! Is there anything left ?

 Pacific wrote:
Bloody hell, even the 'how to make terrain' on VHS have been sold out! Is there anything left ?

For the sake of those waiting on fresh incoming stock, I hope not.

2nd order arived on friday, 1st order was split (one item was pre-order the rest in stock), both parts of which are now "processing".

I ordered their Bane Legions "Not Bloodthirster" plus some Scibor on the 17th October.

Moved to packing on 21 October and received "Shipped" email on 22nd.

I have heightened levels of hope that my stuff will arrive.

Long-time listener, first-time caller (well, partially true--I could not figure out what my old username was so I registered again).

In any case this thread compelled me back. Like everyone else, I have had no luck contacting Maelstrom for a clarification on my order that I placed on the 4th, which, of course, I placed in total ignorance of the stuff going on (I have not ordered from them since GW killed off ROW 40K sales and I bought about GBP700 worth of stuff to get in under the wire and tide me over until I'd have to pay NZ prices for GW kits).

In any case, the sale order that I placed (to enable them to pay for the order I'd already placed) has arrived in roughly 12 days time. It was all for in-stock items, obviously, some of which, given the generous coating of dust on them, must've been in stock for a really long time.

However, the previous order still shows as processing, with the notation "mael" above the order number, which I have never seen before on an order.

I've already contacted my bank, who say that after 15 days of non-receipt I can request a chargeback providing I can show them emails that show I tried to contact them. I think I'll send them the one with the subject header "SHIP OR GET OFF THE POT." It was some of my finest work.

ADDENDUM:

I should also mention that Wayland Games' new stock system is a crock of please don't bypass the swear filter, it's there for good reason.Reds8n --I placed a GBP150 order, all of which showed as green light (in stock or on the way) over 2 weeks ago and it still shows as "processing (see order notes)," meaning they have gone over their longest estimate of how long it could possibly take to ship. Frankly I'd rather get all my money back and just order from the manufacturer (Spartan); at least they answer their email.

 Jayce_The_Ace wrote:
I've received an e-mail notification today for an order split (for 1 of the paints!!!).

Not sure this means anything in the long run, but it does seem they are at least trying.

My last order was split into five pieces. Everything arrived, it just struck me as a bit absurd.

 AlexHolker wrote:

 Jayce_The_Ace wrote:
I've received an e-mail notification today for an order split (for 1 of the paints!!!).

Not sure this means anything in the long run, but it does seem they are at least trying.

My last order was split into five pieces. Everything arrived, it just struck me as a bit absurd.

Strange thing is, even though they have split the order in two, both are still showing as processing, nor does the split item appear to be in stock, so I've no idea what's going on.

Librariarch wrote:
Long-time listener, first-time caller (well, partially true--I could not figure out what my old username was so I registered again).

In any case this thread compelled me back. Like everyone else, I have had no luck contacting Maelstrom for a clarification on my order that I placed on the 4th, which, of course, I placed in total ignorance of the stuff going on (I have not ordered from them since GW killed off ROW 40K sales and I bought about GBP700 worth of stuff to get in under the wire and tide me over until I'd have to pay NZ prices for GW kits).

In any case, the sale order that I placed (to enable them to pay for the order I'd already placed) has arrived in roughly 12 days time. It was all for in-stock items, obviously, some of which, given the generous coating of dust on them, must've been in stock for a really long time.

However, the previous order still shows as processing, with the notation "mael" above the order number, which I have never seen before on an order.

I've already contacted my bank, who say that after 15 days of non-receipt I can request a chargeback providing I can show them emails that show I tried to contact them. I think I'll send them the one with the subject header "SHIP OR GET OFF THE POT." It was some of my finest work.

ADDENDUM:

I should also mention that Wayland Games' new stock system is a crock of --I placed a GBP150 order, all of which showed as green light (in stock or on the way) over 2 weeks ago and it still shows as "processing (see order notes)," meaning they have gone over their longest estimate of how long it could possibly take to ship. Frankly I'd rather get all my money back and just order from the manufacturer (Spartan); at least they answer their email.

Sorry to intrude on this thread, the stock level system is accurate. You mention green lights but that is the general availability indicator. If you click on each item individually you will see the actual stock levels. We did put a warning on the front of the site that post live levels there would be 10 days of adjustment also. And you mention emails, we have a help-desk system which is manned from 8.30am to 6pm UK time 7 days a week. Every ticket is responded to.

No movement whatsoever on the 4 orders that are stuck at processing...

Anyone had any success with old orders yet? Seems like the new ones get shipped, but old ones... not so much.

I wonder what does that "mael" index means next to my last week order. I am still having this order marked as "processing".

well I got an email saying my order was split this morning due to some items being out of stock.


But both split orders are now still on processing with no movement.


>.<

rich1231 wrote:


Sorry to intrude on this thread, the stock level system is accurate. You mention green lights but that is the general availability indicator. If you click on each item individually you will see the actual stock levels. We did put a warning on the front of the site that post live levels there would be 10 days of adjustment also. And you mention emails, we have a help-desk system which is manned from 8.30am to 6pm UK time 7 days a week. Every ticket is responded to.

Bull. The same message about stock levels has been up for well over ten days; my order has been in for well over ten days, ergo, your statement that there would be a settlement period of ten days is BS, as it has been over ten days since a) the statement appeared and b) I placed my order, ergo, you are full of please don't bypass the swear filter, it's there for good reason.
Reds8n

Aren't you glad you decided to waste time calling me out in a public forum instead of simply fulfilling my order in your advertised timeframe?

There is no point being that rude to the guy who answers you. Your stuff might just be on its way between the supplier and Wayland games. There is nothing he can do about it.

And on top, the ten days settlement period refers to the stock tracking system getting fully operationnal. They never said all items would be available in ten days !

Librariarch wrote:

rich1231 wrote:


Sorry to intrude on this thread, the stock level system is accurate. You mention green lights but that is the general availability indicator. If you click on each item individually you will see the actual stock levels. We did put a warning on the front of the site that post live levels there would be 10 days of adjustment also. And you mention emails, we have a help-desk system which is manned from 8.30am to 6pm UK time 7 days a week. Every ticket is responded to.

Bull. The same message about stock levels has been up for well over ten days; my order has been in for well over ten days, ergo, your statement that there would be a settlement period of ten days is BS, as it has been over ten days since a) the statement appeared and b) I placed my order, ergo, you are full of please don't bypass the swear filter, it's there for good reason.
Reds8n

Aren't you glad you decided to waste time calling me out in a public forum instead of simply fulfilling my order in your advertised timeframe?

You also came publicly to protest against them and they simply replied to explain what is going on. No one was being impolite until you replied. They have a helpdesk system contact them about to know what is going on with your order.