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Good Evening

First Time Poster, but I have been following this thread here and on TMP. I still have two outstanding orders totalling about £50. I have had no luck getting through to Maelstrom as many others have already remarked. However this afternoon I received an email advising that another part of my order had shipped after having been further split.

Thinking maybe Maelstrom's website was back up and running, I went to the page only to get the same frustrating down for maintainence excuse.

I then went onto Eye of the Storm and tried logging in using my Maelstrom login... Behold I was able to see my outstanding orders and moneyback details... On the downside still processing the majority of my order I placed at the start of the final final final final ad infinitum sale.... However I'm a little more reassured knowing that I can still keep an eye on this outstanding order...

I'm not making a comment either way about what the hell is going on although I know after all the frustration of the last two weeks I will be unlikely to use EOTS but I'm a little more hopeful on seeing the outstanding order at some point in the next decade

Also failing seeing any more of the outstanding order it at least allows me to take screen shots etc to provide to my credit card company if needed...

Hope this is of some help to those of you as frustrated and confused as I am.

You can get onto EotS with your Maelstrom login details? I get "email address not registered" when I try that.

He is right. I tried the same and although it did not work a couple of days ago (see my previous post when I made exactly the same guess), I was able to log into EoTS now. However, in my case there was 0 moneyback and out of two outstanding orders with 4 items in total (Forged in Battle, Templar's Forge and Flames of War), there was only one (the Flames of War) and no indication that the other three had been completed or cancelled. Maybe they are still in the process of transfering customer database? I guess I will give them a week and then head to my bank for reclamation proceedings.

It seems to have my full address details the only difference I can see between my Maelstrom Account page and the EOTS one is that my moneyback (I'd amassed a whopping 27p) is empty and there is only outstanding orders showing, completed and cancelled orders are empty.

My Completed orders on Maelstrom went back at least 4 years which is why I'm pretty upset about how myself and others have been treated in this farce of a firesale. The only reason I regularly used Maelstrom was because they are one of the only online stores which stocks both FOW and FIB (Full catalouge) at 10% discount. Wayland is now my goto Online store, unfortunately they don't carry a full FIB range (No Jeeps, No Opel Blitz, amongst others)

hmm, still doesn't take my maelstrom login. weird.

CainTheHunter wrote:
He is right. I tried the same and although it did not work a couple of days ago (see my previous post when I made exactly the same guess), I was able to log into EoTS now. However, in my case there was 0 moneyback and out of two outstanding orders with 4 items in total (Forged in Battle, Templar's Forge and Flames of War), there was only one (the Flames of War) and no indication that the other three had been completed or cancelled. Maybe they are still in the process of transfering customer database? I guess I will give them a week and then head to my bank for reclamation proceedings.

Weirdly, I also get the "email not recognized" error when I tried to log in. Maybe only some accounts transferred?

I've tried to log on and had the 'email not registered'. So I;ve re registered using identical details. I think I can kiss my $200 ish store credit goodbye.

And with that its Goodbye to Maelstrom, Eye of the Storm, or whatever thsi business calls itself, they won't be getting anymore of my money.

Hi guys, first time poster but I have also been following this topic closely. Just checked on EOTS and my MS account has also transferred over together with my order.

Really not sure what to make of it all now. In the process of claiming the money back but as it was a debit visa payment, it's a longer process.

Guess there's some hope that my order will be honoured with the transfer to EOTS. That said even if it is, the lack of communication will be hard to forgive.

hopefully the (gradual) transition of customer data base is a good sign of things to come. Im ever so slightly more optimistic now.

Bolognesus wrote:
hmm, still doesn't take my maelstrom login. weird.

You need to make a new one,
Or at least I did.

um...if EotS are a legally distinct entity from Maelstrom and they haven't had your explicit permission then the transfer of customer data from Maelstrom to EotS was a pretty textbook violation of the data protection act

Charax wrote:
um...if EotS are a legally distinct entity from Maelstrom and they haven't had your explicit permission then the transfer of customer data from Maelstrom to EotS was a pretty textbook violation of the data protection act

I suspect that this would be covered by your original acceptance of MG's terms of use, probably under something like allowing your details to be passed to other organisations for the purpose of completing your order?

Anyway I'm less bothered about whether it's a technical infringement of the DPA than I am about getting my outstanding stuff!

Isn't it interesting the accounts that have been transferred from MG to EOTS all appear to be UK-domiciled.

#justsaying

Yeah I noticed they all were UK people will try mine later.

I'm in the UK, and my details haven't transferred as of yet.

Perhaps the other question is - are all those whose accounts working people with outstanding orders?

 Dysartes wrote:
I'm in the UK, and my details haven't transferred as of yet.

Perhaps the other question is - are all those whose accounts working people with outstanding orders?

My account hasn't been transferred and I have an outstanding order with MaelstromGames. I wonder if they are only transferring accounts that have outstanding orders for the lines they are continuing to stock on EOS. My order is for Games-workshop stuff.

My outstanding order for Banelegions stuff to the US hasn't been transferred it seems.

I am outside UK and my details have been partially transferred.

skarsol wrote:
My outstanding order for Banelegions stuff to the US hasn't been transferred it seems.

Same here. Though I did receive 2 of the 12 Banebeasts I ordered on 10/28/12 today. I'm still somewhat apprehensive, as there was no packing slip which is pretty sloppy... also the customs declaration is far over the value of the 2 figs (approaching the total value of what I bought). So I guess I play the waiting game for another week or two.

Today, I received an email from Maelstrom saying that my order has been dispatched.

I am crossing my fingers.

Lol. After trying to cancel an order for over a month and then claiming back through Paypal taking another couple of weeks, Maelstrom have sent me part of what I was refunded for???? The packing slip however said there was twice as much stuff as there actually was but wtf???

OK so outstanding order, UK customer, cashback in account and was not transfered over - so guessing either random transferes timescales or rubbish

chitty1 wrote:
Lol. After trying to cancel an order for over a month and then claiming back through Paypal taking another couple of weeks, Maelstrom have sent me part of what I was refunded for???? The packing slip however said there was twice as much stuff as there actually was but wtf???

I'm starting to wonder if they can claim some sort of liability or deduction for overdeclaring stuff on the invoices they shipped out...

HopScotch wrote:

 Dysartes wrote:
I'm in the UK, and my details haven't transferred as of yet.

Perhaps the other question is - are all those whose accounts working people with outstanding orders?

My account hasn't been transferred and I have an outstanding order with MaelstromGames. I wonder if they are only transferring accounts that have outstanding orders for the lines they are continuing to stock on EOS. My order is for Games-workshop stuff.

Same here.

I also wondered about whether account transfers break the data protection act.

I tried logging into EoTS website without any luck, so I re-registered with the exact same details I used on the Maelstrom Site.

I've checked again, and there are no details for completed orders or the outstanding order I still have.

The outstanding order is for a whopping 1 pot of Army Painter Angels Green (I am still owed 2 pots from a supposedly completed order)

I'm also wondering if it's because EoTS does not appear to stock Army Painter products that nothing is showing.

I may try contacting EoTS about this, but for 3 pots of paint paid for from cashback, I'm wondering if it's worth the bother.


EDIT: My mistake, EoTS DOES stock army painter, but the ones I'm owed are out of stock, and the one from my split order is showing as 1 in stock, so may not be in stock either.

Yeah, it is interesting to note that part of my order which was delivered (around 10 GBP of total 22 GBP) had attached customs declaration - for the very first time, since with shipments from the MG and both countries being within the EU the customs declaration is totally unnecessary. BUT - the value stated was 22 GBP although it contained goods for 10 GBP only.

 Jayce_The_Ace wrote:
I may try contacting EoTS about this, but for 3 pots of paint paid for from cashback, I'm wondering if it's worth the bother.

For the sake of everyone who hasn't had their order sent out, it's worth the bother.
Give them hell.

I'll try the EotS logon thing. Good call.

What is galling about the EotS being the same site as Maelstrom's old site, is they still have this:

"Aren't you just another faceless webstore after a quick profit?

Absolutely not! We're not some fly-by-night company with a poor record and even poorer service, our bricks-and-mortar store has been trading since 2009, and we have taken a number of years to research what every wargamer wants in a webstore: a genuinely cheap, no hassle service from people that know the industry and gets items to them quickly."

Winact wrote:

Charax wrote:
um...if EotS are a legally distinct entity from Maelstrom and they haven't had your explicit permission then the transfer of customer data from Maelstrom to EotS was a pretty textbook violation of the data protection act

I suspect that this would be covered by your original acceptance of MG's terms of use, probably under something like allowing your details to be passed to other organisations for the purpose of completing your order?

Anyway I'm less bothered about whether it's a technical infringement of the DPA than I am about getting my outstanding stuff!

Because it's clear the don't give a dam about the law. They are in breach of the DPA and the DSR in so many ways. There doesn't seem to be any T&Cs on the EoTS site and non I remember on the MG site.

Please don't wait and hope EoS will send your order out, if you have an order with MG get your claim in. The website has gone and has been for almost a week, so if you placed an order with them get a claim in now!

Baragash wrote:
I also wondered about whether account transfers break the data protection act.

Steve steveson wrote:
They are in breach of the DPA and the DSR in so many ways. There doesn't seem to be any T&Cs on the EoTS site and non I remember on the MG site.

I think we can all agree that the EoTS website is identical to MaelstromGames one. That in mind here is a direct quote i lifted from their Privacy FAQ page on the EoTS/Maelstrom website.

Will NEVER pass your details on to another company, no matter how much money they offer us.

We will NEVER pass any information to anyone about your order or the statistics that it generates

So going with what they say there, and the fact that EoTS is a completely separate company to Maelstrom Games Steve Steveson is bang on they will have breached Data Protection as well as their own terms and conditions.

Link to Privacy FAQ http://www.eye-of-the-storm.co.uk/index.php?act=pag&ref=privacy


Automatically Appended Next Post:
In addition to what I wrote above, if there appears to be a breach of the Data Protection Act you can make an official complaint by filling out the form on this page and emailing it back to the Information Commissions Office.

www.ico.gov.uk/complaints/handling/complain.aspx

Unfortunately I think the ICO only deal with UK residents. I am unsure whether those outside the UK can or should complain through the ICO as the breach has occurred within the UK, or whether you need to go through your home nations equivalent body, it all depend if the breach is consider an extraterritorial crime or not (this you need to check).
The DPA is a Europe wide act for definite so there should be an official body in each EU state to deal with these types of issues. For those of you outside the UK and EU I would say contact the ICO and the relevant body in your country if there is one.

Good to see there are legal grounds to get back at them.