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UNCLEBADTOUCH wrote:
Its possible rob lane decided he didn't want to make things right by dipping into his own pockets so flogged the company to avoid that.

Interestingly, I've now heard that some of the Maelstrom sales were to clear Rob's personal debt.

 scipio.au wrote:

UNCLEBADTOUCH wrote:
Its possible rob lane decided he didn't want to make things right by dipping into his own pockets so flogged the company to avoid that.

Interestingly, I've now heard that some of the Maelstrom sales were to clear Rob's personal debt.

That could be...interesting.

As a ltd company, any money he takes obviously needs accounting for. While he remains protected from the firms liabilities, if it could be shown that he was drawing an irresponsible amount of cash from the firm, either as salary or dividend, then that can remove the protection and make his personal assets liable to seizure.

Something tells me than Rob could survive a nuclear holocaust....

UNCLEBADTOUCH wrote:
Dark lands was the name for the game mierce miniatures was going to produce. So are warlord acting as distributors or are they the new owners of the range?

If they are the new owners then I think I'll be buying some of them, especially if the price has dropped a bit

Having spoken to a gentleman in the know it looks like warlord is only distributing on behalf of mierce miniatures and have not bought out the range. I am still waiting for a response to the email I sent to warlord for official confirmation but for now err on the side of caution an do not buy anything from the darklands range or mierce miniatures.

Herzlos wrote:

UNCLEBADTOUCH wrote:
Dark lands was the name for the game mierce miniatures was going to produce. So are warlord acting as distributors or are they the new owners of the range?

If they are the new owners then I think I'll be buying some of them, especially if the price has dropped a bit

The not-bloodthirster has jumped by 10 quid. To 110 quid.

 Bolognesus wrote:
Just got an email my orders have been transferred to mierce.
One, for the big ent, is listed as 'completed' while an other order with five or six human-sized 28mm models is listed weirdly; it appears as an empty order. I'll email mierce for confirmation of the order tomorrow, I guess.

Turns out waiting out the weekend was a good idea; both orders look 'fine' now.
If anything looks weird, maybe give it a few days. I think they're having to do rather more by hand than intended

Just thought I'd get my 2 pennies worth in..

Yes maelstrom games are by far the worst company I have ever dealt with and still have a £52 order missing from 6 weeks ago.. In defence of hellfire sin who posted earlier about rocket hobbies.. I had an order with them (which all showed as in stock) half arrived.. I got in touch and was told some was missed off and would be sent out asap and 2 items needed to be ordered in. I challenged about it all showing as in stock and was told that they had been sent to someone else who also ordered the same thing. (Live updates need to be fixed then)
After waiting another week still no news on either of the missing items baring in mind that I was told the other items were in and would be sent asap I was told that they weren't in and that they had to be ordered in and I'd just have to wait longer.
It seems the more you pester the more you get made to feel a t@@t for doing so. 2 and a half weeks now and still no order. I'm at the end of my tether and have actually started buying from my local GW store I'm losing that much faith in online retailers.
I'm not trying to be slanderous just voicing my opinions and experiences. Also if you check the Facebook page daily its full of people asking for missing orders yet you check the next day they've all been deleted... Hmmmm

Warlord games have replied and they are indeed only acting as distributors and have not bought the licence

Sorry ignore the Facebook comment.. That was Wayland games that were removing comments

the leman russ wrote:
Sorry ignore the Facebook comment.. That was Wayland games that were removing comments

Sorry, are you saying our facebook page is "full" of people wondering where missing orders are? And then we delete them? Just not true at all. We direct everyone with order questions to our helpdesk.

Sorry you are just wrong. We only delete facebook comments for 2 reasons, rude language and subjects we think are inappropriate. We have been getting customers of Maelstrom's getting confused asking us for the status of their orders and we do explain that they should be contacting Maelstrom for information.

rich1231 wrote:

the leman russ wrote:
Sorry ignore the Facebook comment.. That was Wayland games that were removing comments

Sorry, are you saying our facebook page is "full" of people wondering where missing orders are? And then we delete them? Just not true at all. We direct everyone with order questions to our helpdesk.

Sorry you are just wrong. We only delete facebook comments for 2 reasons, rude language and subjects we think are inappropriate. We have been getting customers of Maelstrom's getting confused asking us for the status of their orders and we do explain that they should be contacting Maelstrom for information.

Well Rich I decided to give Wayland a chance and ordered 2 boxes of Perry war of the Roses + Vallejo thinner. Everything was in stock and I saw that the stock indicator number changed after my order been placed. So far so good, lets see how that will end up.
I must say that till MG fethed up my shopping mood, I never had any problem with eshoping. Things were going so smooth that i though that it was more probable to be scummed by a real store than an eshop. This whole deal with MG shocked me abit and made me think twice if the online discount worth the trouble and the wait.

this is the position i find myself in atm,

For paints and materials yes i am still ordering online. Mainly because in my area i can't get hold of lot of stuff in the shops.

Models is another matter. As i paint and don't play i tend to pick up my GW stuff up from the local store now. Not having a go at anyone's stores but for the quantity i get the savings are minimal and don't justify the long wait times.

With MG going down the tubes i am also reluctant to place orders for things not in stock for fear of a repeat of MG.

Fortunatly i have some friends with trade accounts for non GW stuff who let me piggy back on there orders

Wayland Games are alright

I mentioned I had an order with Wayland, and the stuff came in right when I expected it to. Wayland has done well by me, as has Mini Wargaming and Miniature Market. All three are good or great in my eyes.

Sorry people I didn't realize that talking about my experiences with online stores for 40k would have caused this. I havent played for years and got addicted quickly to the game as did several friends. Ive ordered from 7 stores total with 16 orders so far and I always give all stores more than one chance usually 2 or 3. Maelstrom I got burnt twice had to make a claim with the bank. wayland made 3 orders had several problems with all of them especially the last order. I also posted about the service and was not rude or offensive an the comments I posted were removed to within 10 mins. Finally rocket. Every order I had problems with, was really rudely messaged several times and was not happy at all. Now Im being called a liar. I have no reason to slate your company other than the experiences Ive had. I have made several orders with Triple Helix and Firestorm and every time order sent out on time, great customer service and keep you informed of whats happening. Which I have to say is all the customer wants is to be informed of whats happening I know that as do friends as do several people who have replied in the post. Ive learnt the hard way by trying different stores to save money but have found the stores I will stick with and recommend to anyone because they're gamers and their service is second to none. If I had read any of the things about companies like maelstrom I wouldn't have put nearly 2 grand total to these companies. But thats just my experiences

 stubacca wrote:
Wayland Games are alright

I've had 2 good experiences with them so far, and in a week we'll find out if I had a 3rd

I was hoping Warlord games bought out darklands. Shucks.

Would have been great to see what they did with the line and see if they could bring back some of the no longer being printed "bane beasts" such as the Ghorgan. Big bastard is impossible to find.

IT all seems to have gone very quiet on the western front, nothing has burnt down in Mansfield, the border agencies haven't reported anyone attempting to flee the country and I'm guessing no one is getting any refunds........??????

Are they just burying their head in sand up at "whatever they are called this week" by any chance? Or have the courts finally gone in? I haven't seen anything yet but maybe there is stuff in the background making it all go so quiet.
Anyone know how this works? When does it all go to court, can they get our money back when it does for the thousands of customers like me waiting, how are Eye of the Storm paying for the transferred customers orders, are they all still using our money at a guess?

Is this the "quiet before the storm" (that could be there new name next week!!! )

the leman russ wrote:
Sorry ignore the Facebook comment.. That was Wayland games that were removing comments

Everything I have seen come from Rich, every opinion, every post, every experience I have had with Waylands has been classy. I would be very disinclined to believe Wayland games were doing that, and very inclined to believe his post below yours.

I am very angry right now. Actually I would like to be be able to shout ''feth you!!!!'' loud enough to hear me in UK.
As I said, after reading Rich's posts I decided to give WG a chance and make them my wargamming supplier. Recently I got through ebay a set of Perrys Mounted Men at Arms. Fantastic set and I got it really fast (within 4 working days). I decided that I wanted another one plus a set of those cool mercenaries. I would order from the same ebay seller but then I noticed that he didnt combine shipping (3pounds per item) plus he increased the price by 1,5 pound. Then I took a stroll through WG eshop and saw that not only they offered a cheaper price by one pound per box, but their combined postage was 4 pounds (instead of 6 of the ebay seller). After all the reassurences Rich offered here, I decided to have a go with WG and use the saved money to buy me some thinner. I placed the order at Friday. At Monday it was still ''processing'' and I must say that this word strikes some fear in my soul every time i see it after the MG fiasko. But I would be unreasonable to complain about that since I made the order on Friday evening. Tuesday the order is still being processed and I tried to help myself stop projecting the MG experience to other dealers. Today Wednesday morning I got a notice that my order has been completed and dispatched. I was relieved and called myself idiot for doubting WG. Everything was fine. NOT!!!
A couple hours later I got a Paypal refund notice of 16.20 from WG. That means that one box is not included in the shipped order, but I dont know which since nobody of WG cared to tell me about it!! Both sets have the same price. I assume that it must be the Mounted MAA who are MIA since there was only one item in the stock indicator. I must say at this point that alla items I ordered were labeled as ''in stock'' with specific quantity number, which changed right after the order was made. I understand that its possible somebody to have ordered simultaneously with me the men at arms (if this is the one missing). What I dont understand is why nobody notified me that they dont have this set anymore and give me the chance to order something else. For example the infantry set! After all the reason I ordered from them was to save shipping cost! Now I must wait to see what is missing and order it from that trusty ebay seller who ships immediatelly, not after 2 days, thus costing me more.
Im really tired with the practices of big eshops. I think that I will stick to my local game stores for the stuff that are reasonably priced and with trusted ebay sellers for the rest. I spend some hobby time painting minis in order to escape from life problems, which are increasing day after day here. I dont want MORE problems, I dont want problems even with my hobby past time. I guess this is my punishment for wanting to save afew pounds...

I made a ticket just to see what explanation Im going to be offered (and when)....

Tickets are almost always answered on the same day you create them.

 BrookM wrote:
Tickets are almost always answered on the same day you create them.

Ok but that is the least of my concerns. You see I wouldnt normally order just one box for 4 pounds shipping, when I could have 2 for the same...

Agreed, that is rather fishy.

I have placed several orders with wayland before. Their service is ok but not great. Real stock levels are an improvement but the estimates for stuff out of stock still needs to be improved. Another problem is what you mentioned they tend to take decisions that effect you without asking first. A simple option to change what you want to do when items are out of stock would help. I had an order placed that wasn't shipped after more than a week because of items being out of stock. I contacted them saying I needed the items for the tournament and so wanted to know if it was possible to give me a better estimate when the order would be in. But I wouldn't mind waiting for the items out of stock because I really needed them.
I got a reply saying the order was going to be split and the stock items would be sent to me while the others ones would be pending until stock arrive. Perfect solution I though, problems was two days later I got another email saying my order has been dispatched (at this time only two items were still pending) but that the items out of stock were refunded, which was the all order Plus when I queried about it they replied saying they hadn't refund the items and had no idea what I was talking about
So yes it can a very good experience or a bit hit or miss.

I do notice that some of the items advertised in the newsletters as being in stock, are not, like the super-heavies and the Open Fire! starter for FoW.

 Bacms wrote:
I have placed several orders with wayland before. Their service is ok but not great. Real stock levels are an improvement but the estimates for stuff out of stock still needs to be improved. Another problem is what you mentioned they tend to take decisions that effect you without asking first. A simple option to change what you want to do when items are out of stock would help. I had an order placed that wasn't shipped after more than a week because of items being out of stock. I contacted them saying I needed the items for the tournament and so wanted to know if it was possible to give me a better estimate when the order would be in. But I wouldn't mind waiting for the items out of stock because I really needed them.
I got a reply saying the order was going to be split and the stock items would be sent to me while the others ones would be pending until stock arrive. Perfect solution I though, problems was two days later I got another email saying my order has been dispatched (at this time only two items were still pending) but that the items out of stock were refunded, which was the all order Plus when I queried about it they replied saying they hadn't refund the items and had no idea what I was talking about
So yes it can a very good experience or a bit hit or miss.

The thing is that if they send me just one box they are obliterating the main reason to shop from them instead of ebay. Combined and better priced postage. I have to emphasise that the only clue I got of my screwed up order, was via Paypal (refund). In my order history in WG it looks as the complete order has been shipped. Im really tired of this gak. If a major eshop cant offer basic services that a home based ebay seller can, then they should reconsider their place in this market.


Automatically Appended Next Post:
I must admit that they answered the ticket very fast.

Here is their answer to my question about partial refund.

Hello

Your order has been sent today, however the Mounted Men at Arms are currently out of stock with ourselves as well as our supplier im afraid.

These have been refunded back to you and the money along with the figures should be with you soon.

Regards
Craig

and here is mine

Well Graig Im not happy at all to hear this for two reasons
1 The item was listed as in stock when I made the order, although it was just 1 left.
2 The reason I ordered from you was because I wanted the combined shipping for 2 boxes. If anyone of you made the effort to contact me I would order something else. Perhaps the infantry set that I was leaving for later. Not contacting me resulted for me to pay more shipping than an ebay seller would charge me and you losing 16.20 pounds. Guess what, after some time I would return to you to buy the mounted men at arms and because I would like to use the chance to save some shipping fee, I would probably order some paints, tools and various stuff as well. That means that you lost alot more than 16.20 in the long run.
Fine marketing choices mate!
Kind Regards
Yannis

Bye bye Wayland Games.....

I had a free shipping and they explicit said to me that the second order was going to be shiped free of charge as well

 The Stranger wrote:

 Bacms wrote:
I have placed several orders with wayland before. Their service is ok but not great. Real stock levels are an improvement but the estimates for stuff out of stock still needs to be improved. Another problem is what you mentioned they tend to take decisions that effect you without asking first. A simple option to change what you want to do when items are out of stock would help. I had an order placed that wasn't shipped after more than a week because of items being out of stock. I contacted them saying I needed the items for the tournament and so wanted to know if it was possible to give me a better estimate when the order would be in. But I wouldn't mind waiting for the items out of stock because I really needed them.
I got a reply saying the order was going to be split and the stock items would be sent to me while the others ones would be pending until stock arrive. Perfect solution I though, problems was two days later I got another email saying my order has been dispatched (at this time only two items were still pending) but that the items out of stock were refunded, which was the all order Plus when I queried about it they replied saying they hadn't refund the items and had no idea what I was talking about
So yes it can a very good experience or a bit hit or miss.

The thing is that if they send me just one box they are obliterating the main reason to shop from them instead of ebay. Combined and better priced postage. I have to emphasise that the only clue I got of my screwed up order, was via Paypal (refund). In my order history in WG it looks as the complete order has been shipped. Im really tired of this gak. If a major eshop cant offer basic services that a home based ebay seller can, then they should reconsider their place in this market.


Automatically Appended Next Post:
I must admit that they answered the ticket very fast.

Here is their answer to my question about partial refund.

Hello

Your order has been sent today, however the Mounted Men at Arms are currently out of stock with ourselves as well as our supplier im afraid.

These have been refunded back to you and the money along with the figures should be with you soon.

Regards
Craig

and here is mine

Well Graig Im not happy at all to hear this for two reasons
1 The item was listed as in stock when I made the order, although it was just 1 left.
2 The reason I ordered from you was because I wanted the combined shipping for 2 boxes. If anyone of you made the effort to contact me I would order something else. Perhaps the infantry set that I was leaving for later. Not contacting me resulted for me to pay more shipping than an ebay seller would charge me and you losing 16.20 pounds. Guess what, after some time I would return to you to buy the mounted men at arms and because I would like to use the chance to save some shipping fee, I would probably order some paints, tools and various stuff as well. That means that you lost alot more than 16.20 in the long run.
Fine marketing choices mate!
Kind Regards
Yannis

Bye bye Wayland Games.....

Yannis

Your dispatch email should have had a pdf attached. Can you please look for it please as we want to make sure that the emails get to where they are supposed to be and are as informative as possible. I can see it left our systems. Which detailed exactly what had been out of stock rather than having you have to raise a ticket, which is frustrating for you and also uses up resources of ours better used elsewhere. We have 14,000 odd lines we list. Since our stock check at the beginning of October we have found 58 discrepancies or miscounts (that's accurate as i see the data as its updated). I am certain there are more but we are human and really do spend an awful lot of effort trying to make sure that the stock levels and due dates are as accurate as possible. However this isnt the issue with your order.

I have investigated your order though, and the issue is actually my fault. I saw your post about your order and thought I'd make sure I put it into a priority queue. It turns out that the queue I thought was priority in fact isn't and meant "payment waiting to clear". I can't blame my staff or stock levels, this is me simply not realizing that the queue meanings were different to what I had understood. Whilst it was in that queue, another order was allocated the stock. I know isn't a consolation for you but it was my error that caused your frustration. I have had the queues renamed now to text rather than numbers so that it doesn't happen again.

Again sincere apologies for my mistake.

While I'm glad this looks like it can be settled on good terms, why is this discussion happening in the Maelstrom Games thread?