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Newly released gunship
Also from our facebook page
"Dragonfly" opens new category in our shop: Discount. Aircraft will be available with discount only till the end of the month later you will find him in proper vehicle category.
At the beginning of February in this category, monthly will be placed products with discount
I really like the shots of it. I can't tell, are these actual photos or renders?
Can't wait to see folks start to post these painted up . I'll likely be in for 2, but not immediately as funds were already allocated to other things.
I had thought this would be a vendetta equivalent from the WIPs, but a storm raven equivalent is most welcome! The only bummer for me is the boxy nose, but it looks narrower and with those large wings and rotors looks like it has a shot at being able to lift off
Anybody know what the crew look like? Powered armoured supermen, or just bog standard humans, it's hard to tell from the pics. Also any idea what the 2 disc structures suspended from the tail boom are supposed to be?
What is the maximum dimension of something that can be transported by the airship? Wondering if a Rackham AT-43 containers (128mm long, 72mm wide and 54mm tall) will fit.
Awesome model... I just don't have an army this would be good with. Pupperwars seems to put out quality stuff. I have been happy with the pieces I have gotten.
This thing is just awesome... I made an order with Puppetswar earlier this week, when that gets here it looks like I'll be making another. This and your tank are superb.
Tempted to buy one, but as it would act as a Stormraven in my GK army, I'm also wondering abou the pilot models, as it's hard to tell from the pictures: Are they guardsmen or space marines?
Also, are you planning on releasing the additional addons for the ship soonish (for a Stormaven, I'd need to add loads of weapons to it).
Immediately ordered 2 of them! No way that i'm gonna wait for them to come only when i can get the posable marines.
Are you also going to make a detachable cargo bay? Or what are the 2 big magnet/holder things for?
I have no idea what I'm going to use this as, but after all that gak I gave you guys about the delays, coupled with how awesome it is, I could not resist.
H.B.M.C. wrote: Shouldn't a gunship have... oh... what's the word... oh, I know: Guns?
I noticed this after ordering, but to be frank I'm good with it. Every time I get one of these third party vehicles I have to remove all of their "wrong" weapons and replace them anyway. I have no shortage of lascannons and such in my bits-box (not to decrease the legitimacy of your observation).
Yep looking forward to making one of these beautiful aircraft a Vendetta! Pick up two of those fighters for funsies while I'm at it once the money comes in.
H.B.M.C. wrote: Shouldn't a gunship have... oh... what's the word... oh, I know: Guns?
I noticed this after ordering, but to be frank I'm good with it. Every time I get one of these third party vehicles I have to remove all of their "wrong" weapons and replace them anyway. I have no shortage of lascannons and such in my bits-box (not to decrease the legitimacy of your observation).
And it looks like it has the weapon bays in all the right spots, so if you already have weapons you don't have to pay extra.
In PW's defense, the product's name is Dragonfly Aircraft. Reminds me of the sky crane... I like it.
Couple questions about the kit:
1) Any close ups of the crew?
2) Will the multipart/pose "not marines" fit as crew? Disregard, saw that the crew are molded to cockpit.
3) Does the canopy have plastic for glass?
If you look through the pictures on the site it shows the rig for the huge grappling devices requiring no glue; signs of plans for alternate rigs to be released?
Has anyone gotten it yet? I'd like to know what the maximum dimension of something that can be transported by the airship? (Wondering if a Rackham AT-43 containers (128mm long, 72mm wide and 54mm tall) will fit.)
All this talk of swappable cargo pods reminds me of Thunderbird 2
I'm guessing the Puppets people will provide a few generic pod variants (cargo, personnel carrier, etc) and then converters can have fun making specific marine/ orky/chaosy/etc variants for any gaming system - quite a smart design.
Looks good. I can see one of the Ursus tractors being ferried in under one of those, and then it takes up station as fire support. My question is where are the hard points for weapons on it?
Awwwwwwww SNAP! my Orks are getting some new magnet mounted KMBs for their walkers! YEAH!
all 3 of those guns are amazing.
Edit: Actually, That nuke gun may be perfect for Flash Gitz. I could see a NOB-sized ork holding that. It is perfect for more dakka, blastia and shootier. I wonder if it would be possible to get multiples of a specific gun instead of the 6-pack of 3 different guns.
So.. do the Dragonflies come with flying stands or do you have to buy those separately?
Also, does anyone know if these Blood Warrior heads are Marine-scaled or IG-scaled like the Iron Mutant heads?
Automatically Appended Next Post: Just ordered a pair of the flyers and some weapons sets. And some shoulderpads, and some Razor turrets. I'll take some pics and put them up here as well as a review in the usual place.
I also wanted to get some of their bikers and a pile of the Egyptian-themed shoulderpads and heads, but I guess you need something for next time... Hopefully the quality of the stuff I get will make me want more, more, MOAR!
scipio.au wrote: So.. do the Dragonflies come with flying stands or do you have to buy those separately?
Also, does anyone know if these Blood Warrior heads are Marine-scaled or IG-scaled like the Iron Mutant heads?
Automatically Appended Next Post: Just ordered a pair of the flyers and some weapons sets. And some shoulderpads, and some Razor turrets. I'll take some pics and put them up here as well as a review in the usual place.
I also wanted to get some of their bikers and a pile of the Egyptian-themed shoulderpads and heads, but I guess you need something for next time... Hopefully the quality of the stuff I get will make me want more, more, MOAR!
They are more IG scale than marine IMHO but on the larger size so probably would not look out of place on a SM, I will see if i can get a pic
Got one sorry the best I could do as I cant get in the man cave at the m moment
Yes they do a little now you mention it, I have this strange idea of making them into a demon biker gang glad to help I did look to see if I had any SM bodies to hand but I did not
One of the things that gets me is that these are actually more expensive that GW's 5 Man box of Space Marines.
18 Euro is $24.30 (2/6/2013) + you need should pads and guns.
Not that people don't have umpteen million bolters laying around.
I like the look, but they are static posed and more expensive than the thing that most of us gripe about. I wish they could have came in a little cheaper, or included a set of shoulder pads that you chose from their awesome selection. ( I do understand how complicated that would have made the order form though :( )
Blood Lord Soldado wrote: One of the things that gets me is that these are actually more expensive that GW's 5 Man box of Space Marines.
18 Euro is $24.30 (2/6/2013) + you need should pads and guns.
Not that people don't have umpteen million bolters laying around.
I like the look, but they are static posed and more expensive than the thing that most of us gripe about. I wish they could have came in a little cheaper, or included a set of shoulder pads that you chose from their awesome selection. ( I do understand how complicated that would have made the order form though :( )
Find a better set of figures for cheaper.
These guys don't have a fraction of the resources GW does, yet continue to put out great kits that are close in price with GW.
Besides a direct comparison to GW is not fair. FW world yield a better comparison. And they are cheaper than FW.
But they aren't modular like Forgeworld and don't come with shoulder pads. The costs are actually within a few dollars of each other once you just consider the pads.
I see Bloodlord's point and I think it's a valid one. People harp on GW prices but then praise stuff like this that is costed the same as GW's most premium product.
No saying they aren't cool or that puppet's war doesn't turn out a cool product (how good will be determined if my shipment I ordered almost month ago ever arrives) but they aren't a cheap alternative and seeing the same people bash GW pricing and then praise things ilke this gets old.
Why isn't GW standard a fair comparison? Why does it have to be Forgeworld as a comparison. These are suppose to be counts-as space marines so any GW product that of a Space Marine seems like a valid comparison.
Comparing a company that has an established injection molded plastic figure business to a 'cottage' resin caster is not fair in my opinion. Not fair when talking about pricing anyways.
The space marine molds have been bought and paid for many times over, and plastic is cheap. Puppets war has just developed a new product and is casting resin out of degrading molds that have to be replaced.
Also how are these figures less modular than FW marines? LOLWUT? Heads, arms, chests and legs? Check.
And, by your logic then FW should be compared to GW. But you don't see people doing that do you? So why is Puppets War suddenly held to that standard?
@sicksix unfortunately at the moment there is a white knight offensive whereby certain members are going out of their way to attack other manufacturers it's very weird indeed.
Personally I would love a fully componentised (is that even a word?) of this kit like the part breakdown in the WIP photos even if it did mean it would cost more.
SickSix wrote: Comparing a company that has an established injection molded plastic figure business to a 'cottage' resin caster is not fair in my opinion. Not fair when talking about pricing anyways.
The space marine molds have been bought and paid for many times over, and plastic is cheap. Puppets war has just developed a new product and is casting resin out of degrading molds that have to be replaced.
Also how are these figures less modular than FW marines? LOLWUT? Heads, arms, chests and legs? Check.
And, by your logic then FW should be compared to GW. But you don't see people doing that do you? So why is Puppets War suddenly held to that standard?
GW is also a company with massive overhead costs that a "cottage" resin company doesn't have.
As for the models they aren't fully customizable right now. If they were chests, heads, arms, legs, and everything as the different parts previously noted then you'd be right. However they are solid cast on the head, torso and legs. Only the arms are modular per the website and photos.
And as I pointed out people think Forgeworld is outragous but Puppets War, once shoulder pads are included, are comparable in cost to even them.
@Unclebadtooth
Not a white knight. Just not a fan of hypocrisy (sp?). I purchased products from Puppets War. I'll be able to comment on their quality when they eventually arrive. I'm not attacking Puppets War at all. I feel about them like I do about any company I purchase product from. If I like what I see and the price is reasonable to me in my current lifestyle I purchase.
Also I'd agree, if they were fully customizable like the WIP photos showed I'd happily pay more than I would for a GW/FW model. That's assuming the product I've ordered is of a positive quality (which I'm sure it will be). I'm just not a fan of paying more for monopose models.
Agent_Tremolo wrote: I've seen some pictures of them on facebook. Heads are separate pieces, probably legs and torsos too. Check this link for a closer look:
How well do you reckon they could represent stormtroopers (albeit bulky ones)? Especially if combined with catachan arms as opposed to armour (Im thinking Delta Squad...)
Reeeally hard to resist ordering those. My backlog is just too big. I love the designs though. My one gripe is that those arms just aren't suited to using guns. But I absolutely love that you guys incorporated the slots for the magnets into the design.
Agent_Tremolo wrote: I've seen some pictures of them on facebook. Heads are separate pieces, probably legs and torsos too. Check this link for a closer look:
My opinion is that if you're already going to charge a premium price then go all in. Personally if they were fully modular I'd be fine paying closer to $30-$35 for them. Why? Because then I can model the hell out of them. But saving $1-$2 per model isn't worth the lack of flexibility and so I'd never order these.
I'd like to see Wehrkind post here, but from what I've seen in-person of his vacuum pot casting, you can put a number of small bits in a mold. I'm not saying it's easy- I'm saying it's worth tackling because of the Huge market demand.
I can understand the disappointment, but don't go crazy. The loss of two types of articulation isn't that big of a deal when you still have 14! (2 each in shoulder and hip, and then 1 for each knee and elbow) And that is before you add a head! Those are still the most modular models I've ever seen.
Anpu-adom wrote: I can understand the disappointment, but don't go crazy. The loss of two types of articulation isn't that big of a deal when you still have 14! (2 each in shoulder and hip, and then 1 for each knee and elbow) And that is before you add a head!
Those are still the most modular models I've ever seen.
I might be misunderstanding you but the current models aren't "the most modular models". The torso and legs are a single piece cast. Only the arms and head would be customizable.
Damn I thought they were modular... now it's gonna be a lot harder to justify buying these. $24 for extremely customizable stuff is a no-brainer. $24 for slightly cooler Space Marines is not.
The modular kit from the preview in the other thread were instant buys for me. The available set was a letdown for me due to the lack of customization.
I'd like know PW's thought process as to why they went this route. The feedback they received on this kit/ the Chaos version they previewed was pretty clear that the main interest was the poseability.
I'll gladly pay for the kits as they were first previewed if they ever get released.
Anpu-adom wrote: I can understand the disappointment, but don't go crazy. The loss of two types of articulation isn't that big of a deal when you still have 14! (2 each in shoulder and hip, and then 1 for each knee and elbow) And that is before you add a head!
Those are still the most modular models I've ever seen.
I might be misunderstanding you but the current models aren't "the most modular models". The torso and legs are a single piece cast. Only the arms and head would be customizable.
I must have misunderstood. I thought that it was the torso and abdomen together, not all the way down to the legs.
1x 5-Man squad of Forgeworld marines is £23.00
1x 5-man squad of Puppetswar not-marines, PLUS 1x pack of 10 shoulderpads is €25 = £21.30
Neither set comes with weapons.
So fractionally cheaper, but not significantly so. Not enough to make them attractive as cheaper alternatives (Like Anvil's stuff), which puts them squarely in the realm of "alternative aesthetics" without being any cheaper. These are best compared in price to figures like Anvil Industries' SteamLords or Forgeworld Space Marines or even Mantic's (restic) Enforcers - not GW's injection moulded plastic kits. (Shame about the torso/legs all being 1 part, though).
Of course, the Puppetswar figures don't necessarily need shoulderpads, as they've got a lot of scope to be used as things besides GW marine proxies.
Really though, I'm wondering what's up with ordering from them. I ordered some stuff from them 7 days ago, and also had a question as part of my order. I haven't heard anything back from them and they say they ship within 7 days of receiving payment.. so I'm starting to wonder if they want to ever get a second order from me...
They take 24-48 hours to get back to your questions. I had the same experience with them.
Oh, and it might say 7 days but it took 19 for my order to ship. If the quality isn't above average I'm currently doubting a second order. But I'm willing to hold judgement until my box comes by tomorrow. It was suppose to arrive today but no one was home to pick it up and it's a signature delivery.
Well, at this point they've taken 186 hours to not get back to my question, which is as endearing as you might expect. A real shame if they subscribe to the Avatars of War school of customer service. I've had pretty good service from Kromlech and Bitspudlo - and great service from Maxmini in the past, so this is a little surprising.
I have to say the customer service with puppets war I have received has always been tops, they can be a little slow answering at times but they have always dealt with problems fairly and rewardingly
Avatars of War are one of the worst to deal with I like there products however actually getting them is a task in its self.
lone dirty dog wrote: I have to say the customer service with puppets war I have received has always been tops, they can be a little slow answering at times but they have always dealt with problems fairly and rewardingly
Avatars of War are one of the worst to deal with I like there products however actually getting them is a task in its self.
Well, we will just have to differ in our interpretation of our experiences, so far at least.
As for the space troopers disappearing, it'd be easy enough for them to offer both types - modular and not-modular.
McNinja wrote: Dammit, I just got paid on friday, now there's nothing to buy... however, I would totally be down for fully modular dudes at an increased price.
Exactly the boat I am in. If he had pre orders up for the next batch he would have my money by now.
It's now 14 days since I placed my order (with question, etc). Still no communication at all from them. I'm kinda annoyed that I didn't get everything I'll ever want from them in one hit, because they're not exactly endearing me towards placing a second order...
Azazelx wrote: It's now 14 days since I placed my order (with question, etc). Still no communication at all from them. I'm kinda annoyed that I didn't get everything I'll ever want from them in one hit, because they're not exactly endearing me towards placing a second order...
Sorry to hear that, Az. I placed an order with them a few weeks ago. Took about a week to get a shipping confirmation email, goods arrived 3 days later.
You should have at least been hit by several automated emails. I've ordered with them 3 times and in every instance I've ended up with 3 separate emails from them; an acknowledgement of order, an acknowledgement of payment, and a shipping notification. You may want to check your spam box.
My Dragonfly just arrived! In the end it took them 2 weeks to ship it, but once marked 'shipped' it was here within 2 days, so Im happy enough...
Btw, you cannot really tell from their website pictures, but the pilots are two of their new 'space combat' guys, and judging from the size of the pilots, seem to be more IG size than marine, if that helps anyone...
japehlio wrote: My Dragonfly just arrived! In the end it took them 2 weeks to ship it, but once marked 'shipped' it was here within 2 days, so Im happy enough...
Btw, you cannot really tell from their website pictures, but the pilots are two of their new 'space combat' guys, and judging from the size of the pilots, seem to be more IG size than marine, if that helps anyone...
Well I could always use some more sci fi normal dudes so doesnt affect me too much
I got mine. It took them almost 20 days to ship and another 2 weeks or so to get here but they arrived. I don't have an opinon on the quality yet as I'm currently working on another project. It was pretty well packaged though.
Packaged well enough (though components were piled into a bag, alå FW. also, far far more flash and air bubbles than anything Iv had before, which is odd as Iv tasted finecast, forge world and my own resin, none have been as messy as this. Dont get me wrong, its a beautiful kit, and I know Iv been very lucky with my finecasts, but Id heard good things about puppets war, this surprised me. Perhaps it because its the largest model they've done?
I have to say the resin casts can be a little hit and miss at times, some are pretty dam clean and mould line free, but every now and then you get a sprue of flash and the odd bad mould line.
Overall no worst than some other manufactures, but I do think this is an area they could improve on is the casting operation.
Well for anyone interested, I just finished (most of) a building guide to the Dragonfly, and included a scale shot with a Valk (I know you like your scale shots. Also, this is the crew compartment (PW have no pictures of it, so...)
aka_mythos wrote: You should have at least been hit by several automated emails. I've ordered with them 3 times and in every instance I've ended up with 3 separate emails from them; an acknowledgement of order, an acknowledgement of payment, and a shipping notification. You may want to check your spam box.
I got a Payment Accepted and an Order Confirmation - both automated. Both over 2 weeks ago. They've changed the T&C on their website to "14 working days" before they ship - doubled from the "7 working days" that it was when I placed my order. I've emailed them and also posted to their Facebook. Soonish they'll be getting an automated email from PayPal, since they apparently have no concept of customer service.
It's a shame, I really wanted to get a pile of their Egyptian-themed stuff.
Any chance of getting an update on my order? A reply to my email or the question asked in my order over 2 weeks ago? Basic courtesy to your customers? Order: #004590
Just to clear things up,
the customer service is not done by the same person that does "forum activities". I can only pass this further (which was done). So everything regarding CS has to be done via email.
Puppets War wrote: Just to clear things up,
the customer service is not done by the same person that does "forum activities". I can only pass this further (which was done). So everything regarding CS has to be done via email.
That's fine. A bit ridiculous when customers can only get CS attention by posting in a forum, though,...
japehlio wrote: Well for anyone interested, I just finished (most of) a building guide to the Dragonfly, and included a scale shot with a Valk (I know you like your scale shots. Also, this is the crew compartment (PW have no pictures of it, so...)
Azazel/scipio- you certainly are a squeaky wheel! I don't think there's a single company that you've ordered from that I haven't seen you complain about in N&R. I think you have a legitimate point here, but maybe wait a bit before pulling the pin in the grenade, eh? Notice that Hulksmash had a similar delay/experience, posted that he was waiting, and then updated us. Really, I'd rather not get the play-by-play...
For example, it's awesome that for Dreamforge, the owner of the company also actively posts in this forum and actively checked into and responded to your complaint about a delay. But most companies are not going to be that way! I had to wait a few weeks for an order from Greebo, and while I will probably update the Bloodbowl thread about it, I'm not posting there every day about it.
Again, not saying your point isn't valid- just that your complaints are likely becoming "in the noise" to many posters, since they are in the majority of threads that you participate in at this point. Let us know the outcome in a reasonable fashion, and that will be more useful, imo...
Obviously, you don't have to heed any of this, but I figured it was worth posting in case you're open to feedback (as you seem to expect most of the companies you deal with to be so heck, why not give it a try).
It's probably worth pointing out that I'm also just as fast to give credit where it's due as well. I know that when I'm considering buying something from various etailers, I'm always interested in seeing what sort of feedback and experiences others have had and what they're like to buy from (ie - the Forge Planet thread). There's an awful lot of supplicants for every producer who deigns to grace the forum with their presence, after all - so it's nice to see some tempered feedback amongst all the "Oh, [name], your stuff is the best thing EVAR ZOMG posts...
With Dreamforge, I'm not sure which complaint you're referring to? The fact that they decided to hold the Asia-Pacific orders so they wouldn't accidentally arrive for any non-US pledgers before US ones - which I did complain about after finding out, or the fact that I was wondering about my tracking number a week after he said I should have it?
The other thing of course, is that if communication is good, I don't get too worried about minor screwups - as long as they fix them up and have good communication. I'd put Dreamforge here, since Mark has always had good communication and aside from about 2 pissed-off posts and a question about tracking numbers, I've had no issues whatsoever (despite the 4-month delay). In Tre's thread, the main reason I keep bringing up the fulfilment issue is because he keeps freaking out about the lower-than-he-expected movement of the current campaign and making what I'll diplomatically call "odd" statements - like cancelling things like the Wolf Riders based on the current lack of stretch goal funding (despite the campaign being at 300%+).
Unfortunately, sometimes it seems that some companies just aren't good at communication, until they get called out in public - when they magically respond quickly. Probably worth mentioning that within a couple of hours after my posts here directly to the Puppetswar guy I did get a reply. (the facebook post made 3 days ago, and my initial question with my order over 2 weeks ago got completely ignored). Trust me when I say I'd have much preferred to have them just get back to me when I initially asked a question about my order via email at the time of ordering...
As for good places to buy/good experiences, I've only said positive things about (off the top of my head):
Firestorm Games
Troll Trader
Maelstrom (pre-meltdown)
Games Empire
Miniaturemarket
Maxmini
Kromlech
Hasslefree
Discount Games Store
Mantic
Total Wargamer
Miniature Men
I'm sure there's more. But those are just the ones I can readily remember. Maybe that sort of thing just doesn't get noticed?
I'll leave this derail at that for now, if it's ok with you?
Well, it was worth a shot . Just pointing out that you're much more vociferous with your criticism than with praise, and you might want to adjust that balance a bit if you want people to take your concerns seriously. Otherwise it just becomes "in the noise", as I mentioned... your choice whether to take it as constructive criticism or to ignore it, just like the companies you are providing feedback to.
The thing is praise will always be a single post..
I got X through the post, well packed, fast delivery and such cool stuff I already want more.......
But complaints about non delivery or faulty stuff not being replaced will be repeated until the company addresses them, especailly if the company rep posts in the thread but ignores the complaint
(for example Puppets rep could have posted he couldn't deal with the issue, but had passed it up the line, otherwise you've no idea if they even know there is a problem)
So for the droids:
We've changed way of mounting hands. Now if you magnetize them, you could easily changing equipment of your models, using sets that will appear in the not distant future.
And for the Combat armour it is supposed to return this week.
It was pulled because the website had some problems (I don't know the details).
I got X through the post, well packed, fast delivery and such cool stuff I already want more.......
But complaints about non delivery or faulty stuff not being replaced will be repeated until the company addresses them, especailly if the company rep posts in the thread but ignores the complaint
(for example Puppets rep could have posted he couldn't deal with the issue, but had passed it up the line, otherwise you've no idea if they even know there is a problem)
Thanks for "getting it", Orlando. The other thing about praise is that it tends to be a single post, but it does get repeated when the topic comes up again. I've posted positives about many of the companies on that list multiple times - but after the initial "got my stuff" post you don't want to be banging on about it for fear that you'll look like a shill. However, when someone else asks "hey, what are X like to deal with?" then praise does get repeated. gak, I've just repeated it in this thread for a dozen companies.
Out of interest, are PW items available through any retailers or other online retailers? Or only direct?
Puppets War wrote: Just to clear things up,
the customer service is not done by the same person that does "forum activities". I can only pass this further (which was done). So everything regarding CS has to be done via email.
That's fine. A bit ridiculous when customers can only get CS attention by posting in a forum, though,...
Just contacting CS by mail should be enough, all emails will be answered.
Edit:
We don't have any resellers. We sell directly.
Hey guys! I've been lurking about for sometime now and thought I should finally join you guys. Anyways I posted an order for some of those great looking zombie minis. Hopefully they get here soon.
What I want to know is when those cool tron looking bikes will return to the site? Do reg marines sit well on these models? If anyone has pictures please post.
...Blegh. the head is out of scale (as are the weapons) and the shoulder pads don't 'fit' the model as far as I'm concerned.
Not sure what bits to use to make 'em real nice, but not GWIMO.
I hope the zombies aren't tru scale. I'll post comparison pics when they come in. Which I hope is soon. I like the look of the thunder crow. It has this imperial look that lends itself well for imp forces, and perfect as a gunboat for =I=28 games. Kind of reminds me of something I've seen in the Inq rulebook.
there not really true scale they are taller than seditionwars but they are more infinity scale anyways and if the space marine had his legs together he would be the same hight ,
Im thinking of getting a set, and cutting the midriff down to shorten them a bit, then combining with catachan arms and a few heads to make gears of war gears, dunno thats just what I think of when I see that armour...
Yep wasnt planning on the use of sholder pads just put it up for people to see. I've gone with this set up of marine arms (as the ones that come with them are poo! All the same pose and both hands are sculpted to be holding a pistol grip ) also strangely the helmets are too big to fit in the gorget built into the armour. Theres also a drilled out part on the very top for banners or similar so filled them. Lots of clean up on these models not great tbh was expecting better (maybe thats why they were pulled? New molds being made? .
CURNOW, I was afraid of that. As much as I love Puppets Wars' designs, their pieces usually require a bit of work. Their casting is not top tier but for the design and the price, I still feel I get a good deal.
Very interesting (times are finnish but poland is in the same timezone):
29th january 6am:
Payment for your order was successfully processed.
29th january 6am:
Order confirmation
23th february 2am:
Your order has been shipped.
Nice to see that order is finally shipped but the time it took to ship is almost double what was said (when I ordered I think it was 5-10 days to ship, now 12 and total is 19 working days).
I ordered dragonfly for my squats, warbus for my orks and magnets. I'm guessing that the warbus delayed the order (propably one of the oldest moulds puppetswar has).
I understand the frustration extended lead times ... I'm just curious what you wrote Consumer service on these delays? Because as I read it so brings me to conclusion that very few people looking for answers to their problems at PW
Buuka wrote: I understand the frustration extended lead times ... I'm just curious what you wrote Consumer service on these delays? Because as I read it so brings me to conclusion that very few people looking for answers to their problems at PW
Nothing. I was about to ask why it takes so long to ship but as I check the dates from my email I notice my stuff has been shipped. I'm guessing it will take a week or two for my stuff to arrive.
Also from our facebook page
"Dragonfly" opens new category in our shop: Discount. Aircraft will be available with discount only till the end of the month later you will find him in proper vehicle category.
At the beginning of February in this category, monthly will be placed products with discount
So, has anyone received the Dragonfly yet? I'm very curious and would like to see pics, particularly a size comparison with that wingspan...
Also from our facebook page
"Dragonfly" opens new category in our shop: Discount. Aircraft will be available with discount only till the end of the month later you will find him in proper vehicle category.
At the beginning of February in this category, monthly will be placed products with discount
So, has anyone received the Dragonfly yet? I'm very curious and would like to see pics, particularly a size comparison with that wingspan...
from page 5:
japehlio wrote: Well for anyone interested, I just finished (most of) a building guide to the Dragonfly, and included a scale shot with a Valk (I know you like your scale shots. Also, this is the crew compartment (PW have no pictures of it, so...)
Thank you . I'd seen that but hadn't realized he had scale shots at the bottom of the blog, apparently I didn't scroll all the way down . Looks like a great match size-wise, though.
Edit: Puppetswar contacted me via dakka PM about 12 hours after posting this, and has stated they'll send replacements, and that the parts I received were all from the "miscast pile". I'll update the post accordingly once I get the new package. Thanks at least so far go to Puppetswar for the quick turnaround on the forum.
Normally I don't do these, but this time I feel compelled to do a review of a purchase I recently received from Puppetswar
I ordered a set of steampunk guardsmen head previously to test out their quality, and received the products, and they were of a good quality, so I ordered 3 of the Missile Turret MK2's.
The MK2's are supposed to come with the following components, displayed in the pictures here from their website:
Mine came looking like this, I don't have the cover to the turret, or the power plant like item that sits on the back of the turret. In addition, the casting quality is very poor. There's a large defect on the front of one turret (you can see the flaps, it goes in from there and is brittle) and bubbles which removed the tips of multiple missiles (picture of a couple just to show, they're almost all like that), the mounting plates that are the base of the thing are all warped/not flapped - probably fixable using hot water, but im unsure with how thick the piece is and how multidirectional the warp is on one, and bubble holes all over other pieces that are visible. Heck, I can see daylight through both the back corners of the turret! Overall, I'm pretty disappointed in both the quality and the lack of several pieces - the pictures below are the most noticeable defects, but there's plenty more of them that I just got tired of trying to photograph and highlight. I'm emailing customer service, and we'll see what response I get. However, after waiting a month for these...ugh
Prior to this my first order with puppetswar was positive, but this one is quite a kick in the pants. Guess I won't be using these for the GT this weekend..
Well that's disappointing. Thanks for sharing though. I have been keeping those turrets on my 'want' list for a while.
I've said before, PuppetsWar has GREAT designs, but I don't think their production quality is quite up to par with some other companies out there yet. Hopefully they will get there, cause I really do like their designs and concepts.
However, I think it may be best to contact CSfirst before putting them on blast. Just a thought.
SickSix wrote: Well that's disappointing. Thanks for sharing though. I have been keeping those turrets on my 'want' list for a while.
I've said before, PuppetsWar has GREAT designs, but I don't think their production quality is quite up to par with some other companies out there yet. Hopefully they will get there, cause I really do like their designs and concepts.
However, I think it may be best to contact CSfirst before putting them on blast. Just a thought.
If it were a small issue, I would probably wait - mind you, their customer service is purely via a web form, so I can't even send them the photos as far as I can tell because I can't locate an email address. However, a small issue is one thing and this is another. I essentially have an unuseable order - not only is it defective, it's flat out missing pieces from all 3 turrets. Even if I wanted to fix the multiple of bubble holes, cut away the defective pieces and resculpt, etc., I still wouldn't have lids/roofs or that power plant looking thing on the back. I'll be the first to say they did an amazing job fixing the issue, if they do, but the fact remains that reviews are there to review the entire service/order, not just the good, and not just the bad, and not just after the fact. Even if they send out replacements, I'm not going to be amazingly happy, because I waited a month to get an order that never should have left their hands if they'd of looked at it in the first place, just to wait another month, to maybe get what I paid for to begin with.
If it were a small issue, I would probably wait - mind you, their customer service is purely via a web form, so I can't even send them the photos as far as I can tell because I can't locate an email address.
Do you have the order-confirmation emails they send in your inbox?
I got a wrong product a while back (wrong kind of shoulderpads).
They did reply fast, when I emailed them to that adress and send me replacements (with bonii).
Target wrote: Normally I don't do these, but this time I feel compelled to do a review of a purchase I recently received from Puppetswar
I ordered a set of steampunk guardsmen head previously to test out their quality, and received the products, and they were of a good quality, so I ordered 3 of the Missile Turret MK2's.
The MK2's are supposed to come with the following components, displayed in the pictures here from their website:
Spoiler:
Mine came looking like this, I don't have the cover to the turret, or the power plant like item that sits on the back of the turret. In addition, the casting quality is very poor. There's a large defect on the front of one turret (you can see the flaps, it goes in from there and is brittle) and bubbles which removed the tips of multiple missiles (picture of a couple just to show, they're almost all like that), the mounting plates that are the base of the thing are all warped/not flapped - probably fixable using hot water, but im unsure with how thick the piece is and how multidirectional the warp is on one, and bubble holes all over other pieces that are visible. Heck, I can see daylight through both the back corners of the turret! Overall, I'm pretty disappointed in both the quality and the lack of several pieces - the pictures below are the most noticeable defects, but there's plenty more of them that I just got tired of trying to photograph and highlight. I'm emailing customer service, and we'll see what response I get. However, after waiting a month for these...ugh
Prior to this my first order with puppetswar was positive, but this one is quite a kick in the pants. Guess I won't be using these for the GT this weekend..
You propably got parts from the miscast pile. Some dude who made a review from the orc warbus had accidentally received parts from the miscast pile.
If it were a small issue, I would probably wait - mind you, their customer service is purely via a web form, so I can't even send them the photos as far as I can tell because I can't locate an email address. However, a small issue is one thing and this is another. I essentially have an unuseable order - not only is it defective, it's flat out missing pieces from all 3 turrets. Even if I wanted to fix the multiple of bubble holes, cut away the defective pieces and resculpt, etc., I still wouldn't have lids/roofs or that power plant looking thing on the back. I'll be the first to say they did an amazing job fixing the issue, if they do, but the fact remains that reviews are there to review the entire service/order, not just the good, and not just the bad, and not just after the fact. Even if they send out replacements, I'm not going to be amazingly happy, because I waited a month to get an order that never should have left their hands if they'd of looked at it in the first place, just to wait another month, to maybe get what I paid for to begin with.
Points taken. You are right.
Honestly, how does anyone 'accidentally' package 'miscast pile' parts and ship them out? I mean really? Do they put the miscasts in the exact same container as the good stuff, instead of a damn trash can?
I think they use the miscasts, instead of throwing them away (i.e. likely give them to a friend, sell for cheap locally, or keep for themselves to repair etc?). But yeah, apparently it needs some hazard tape around it now
Yep - I find it a bit silly I got 3 turrets, all from the miscast pile, and still missing pieces. But, at the end of the day you can't fault a company too heavily that replied within 12 hours and said they'd send out replacements.
Though I will note, I sent a message through their website to customer service and posted here at the same time, but got a response via Dakka PM. Seems their forum man is on the tip top of his game! (If they're different people)
I'll update once I receive replacements/etc. from puppets war on the quality/timeframe. Still a bit bummed because I submitted a locked list to a GT for this upcoming weekend, knowing via package tracking I'd have these, and now I'm going to have to hassle the organizer to let me change my list a bit. But that's life!
Looks like they need some advice on how to cut their molds after putting the masters into RTV...
I wonder how much pressure they are using to cast also, if they would go a bit higher, maybe 60-80 psi they wouldn't have those voids on the missiles that I see.
My gunship came today. I haven't yet assembled it, but my initial look-over is pretty good. There are some small bits of mold slip towards the tail, but it's nothing unusual and within acceptable limits for this type of product. I was a little surprised by how large it was, when assembled it's about as big as a Valkyrie (I believe someone posted a size comparison on a previous page, but still surprising to me). The pieces fit together quite well when dry-fitted, almost like a snap-tite kit. On the whole I'm pretty pleased with this.
Nice paintjob, CURNOW . Unfortunately, those models aren't "different" enough from normal marines for a lot of people to spring for them, given the price, if they remain mono-pose... imo, of course. However, I think they'd be worth it in modular form. And yours does look really good.
Ouze, thanks for the update and looking forward to seeing you put it together
Well, my order finally arrived.
When I placed the order the items were listed as available and their delivery info said items would be shipped up to 7 working days after payment.
After 7 working days my order still showed as payment accepted.
I sent an email politely inquiring about the status of my order and was told that shipment took up to 10 working days. I politely suggested they update their delivery information on the site (It has since been updated to 12 working days).
Their email also stated: "This means that your order should be sent no later than Friday, February 15 "
On the 19th of February I received an email stating my order had shipped. Ok. No big deal.
My order just arrived, in a very battered box. Well, that's not their fault, damn mail services.
I am at work but opened the box to have a quick look.
There is almost no protective packaging. The plastic bags that would usually be filled with air to cushion the contents are deflated.
There are broken pieces in the bottom of the box.
Having had a quick look over the larger items, they are covered in air pockets, broken pieces and large amounts of excess resin. I always expect to do some mould line cleaning and flashing, but this is going to take some work, and liquid green.
I've not looked into the bag containing the smaller parts, I'm not optimistic.
In short; I won't be ordering from puppets war again, which is a shame as I really like the look of their models. But the quality, customer service and packaging is disappointing to say the least.
Squidbot, can you photo the main casts? On the right of the pic those look fine... just so we can see the complete picture. Casting and packaging are a company's responsibility, but sometimes things get damaged in shipment, especially international. So can you show the casts too?
Ha! Well, you asked for it. Behind this spoiler lies PICPOCALYPSE!
One positive thing to say; I ordered 12 Orc Blood Bowl heads, they sent me 16, and they're really nice.
As for the rest; judge for yourself:
Seriously A LOT of pictures here.
Well, those bombs certainly came out crisp. All the pics are jamming my phone so I will view the rest later, but the main large hull looks a bit rougher.
RiTides wrote: Well, those bombs certainly came out crisp. All the pics are jamming my phone so I will view the rest later, but the main large hull looks a bit rougher.
The bombs are fine. And the blood bowl heads. It's pretty much everything else I have an issue with.
Deep breaths. Chill. This is their forum guy you're talking to. The best he can do is bring this thread to customer service's attention, and I'm sure he's doing that with every time someone has complaints. So far, he's been really responsive, from what I've seen.
Well I hope they get their Quality Control fixed. Their stuff looks great but I'd hate to seem em fail because they keep shipping from the miscast bin.
Well I can see a few issues but hay it's an Ork plane LOL
No but seriously they could do with spending some time on there casting set up, it is a shame to be getting such bad feedback for the casting quality when the actual items and designs are really quite good.
I myself have had some bad quality casts, but to be fair they did replace them with much better quality replacements, however maybe trying to get a better finish first time would be a much better idea.
Buuka wrote: I understand the frustration extended lead times ... I'm just curious what you wrote Consumer service on these delays? Because as I read it so brings me to conclusion that very few people looking for answers to their problems at PW
We shouldn't need to email your customer service on delays because items should be sent out promptly. It should not be a problem. If and when there are extended delays, Puppetswar should be contacting the customers to apologise and explain - Not nothing. Basic customer service. And yes, I've worked in both CS and retail for small businesses.
Forums like this are for many reasons, including customers sharing their experiences. - good and bad. I emailed your customer service again today, as my items are still not sent. They did offer an item for an apology, but again, that was over a week ago and I'd rather just have my stuff sent out since it is now 1 month since my order.
Automatically Appended Next Post: gak, after reading the rest of the "catch-up", now I'm worried that when they finally send my stuff out, it'll be a pile of miscast garbage, all thrown together in one poly-bag with no padding, and broken on arrival.
Deep breaths. Chill. This is their forum guy you're talking to. The best he can do is bring this thread to customer service's attention, and I'm sure he's doing that with every time someone has complaints. So far, he's been really responsive, from what I've seen.
I'm fine, no need for deep breaths. I just find it astonishing that the only reply at that point from their forum rep here was about the broken web form, ignoring that main issue.
I have received an answer to my email, and have sent links to the photos here in response.
Once again, I should point out that the Ork heads are really good, I am very happy with them. Some parts of the plane are okay, like the bombs, as can be seen. If the rest of the plane didn't have so many casting issues I would be happy with that too, and could accept that some parts got damaged in transit, that kind of thing happens.
The design is great, the resin used is good. It's just the blobs of excess resin everywhere, and air pockets, that has disappointed me.
I picked up my order today. The casting is ok, loads of flash and majority of the dragonfly's rivets are covered (I was going to hide them anyway). The bigger issue is the missing parts. Store description says dragonfly has 27 parts and I have 23. What I can see I'm missing the landing gear and the giant magnet rack and end cap for the tail. Orc warbus that I got seems to have everything. I'll try to post pick of my stuff.
As a shocking note of positivity, my order of the armoured troopers has gone swimmingly. I must be benefitting from the end of run stuff as I got a whole bunch of extra heads, arms and an extra kneeling guy. Delivery was within the given time scale and the package was well wrapped.
Quality is good. The details are crisp. There is quite a lot of flash, but its the type that you can scrape off really easily, and if it contributes to lower miscast rate I'm all for that. The arm sprues seem to have a congenital defect on the thumb, But its not too bad, and its a tiny detailed part anyway.
No idea what I'm actually going to do with these guys, but the models are great
Glad people are getting good stuff from them. Their models do look fantastic, and as I said; the heads are great.
I received an email this morning that the guys at puppetswar had viewed my photos. They sent their apologies and are sending a new orcoplane out.
Good stuff!
Has anyone else had issues with the shipping tracking link? I placed an order on Feb 1st, and got the shipping notice on Feb 23rd... But everytime I try to go to the shipping site, it just loaded a blank page. Finally this morning it loaded properly, but when I run it through Google Translate, it says the package doesn't exist
I like these. They may be a bit basic for some but they work for no known reason I can think of! They do make me think of the four horsemen...ok I know there are five heads but one could be a substitute! You never know, one could get flu...
Gotta say I'm happy with my order. My order was well packed. The details are crisp with very little flash that is easily scraped of. It was like receiving a forge world model which is a good thing. After seeing the pics by the above poster I was Apprehensive bout my order. It's obvious there paying attention to customer feedback, since the cast I got are good. All in all I'm very happy with my order. These really are some of the best zombie models out on the market. I hope PW makes alternate poses in the future so when you field them in large numbers they all don't have a cookie cutter look to the army. This is what GW needs in their 40k range. So in conclusion thank you PW for providing a great product.
That comparison pic is very helpful . I like their zombies, and Tre Manor's from RBG... I wonder how they'd mix (probably not all too well as Tre's are likely a bit smaller... but you never know).
But between these, Mantic's, and RBG's, we certainly are spoiled for choice for sweet zombies these days and mixing the ranges seems like a viable option to get more variety (although these are a tad more "futuristic" than the others, despite being WWII looking).
Got my Puppetswar order in last week, and finally got a chance to dig into it this afternoon. Since this was my first experience with a 3rd party modeler, I figured I'd snap some shots to give a review. I ordered the "Thunder Crow" fighter and the side-mounted Gatling Guns. This was before the Thunder Crow was taken down and replaced with the Fighter/Speeder combo kit, so it only had the Flyer canopy but included all the side mounted weapons options. I'm not sure if it's at all common or not, but it looks like half of my order was made out of a different, darker resin -- Those pieces are also much sharper and cleaner, so maybe they were from a new mold?
My other theory is that I actually got a few pieces from the discard pile by mistake... A few of the weapons had slight miscast issues, like the ammo belt on the "not" heavy bolter and one of the gatling gun ammo drums.
Additionally, the main body and bottom panel were really rough around the edges... Maybe that's normal for resin, though? Someone with more experience mind taking a look?
Don't get me wrong, I still think it's a solid product. I guess I'm just left wondering, "Is what I got normal, or did an accident occur with my order?" The rest of the pics (and larger images, if needed) are here
Is there any word on when we can expect to see the "Space Warriors" back in stock and ready for us to order again on the online store? I was really looking forward to getting quite a few sets for my gaming group to paint up very soon. we love trying out alternative sc-ifi models and these looked great. Any hint to their re-release would be appreciated guys.
My other theory is that I actually got a few pieces from the discard pile by mistake... A few of the weapons had slight miscast issues, like the ammo belt on the "not" heavy bolter and one of the gatling gun ammo drums.
Additionally, the main body and bottom panel were really rough around the edges... Maybe that's normal for resin, though? Someone with more experience mind taking a look?
It's not normal. Sometimes you might get a little bit of mold slip on the edges, but not like that.
In other news, I opened a PayPal dispute with Puppetswar just now.
Hello guys,
As I stated to you in email before, I have only 45 days of PayPal protection coverage. My order was initially supposed to ship in 5-7 working days. Your webpage later changed it to 5-15 after I placed the order. I received no communication until I started posting on forums.
It was Placed on Feb 1st (AU time) and shipped on Mar 8th (AU time). This is 35 days later. (25 business days).
As the order has obviously not arrived and we are now at 40 days, I am forced to open a dispute before my PayPal coverage expires.
I do not intend to escalate to a claim until this new timer runs out but am not willing to sacrifice my buyer protection.
thanks,
Not much they can do in reply at this stage, nor do I expect them to since it's in the post. I wonder what happens with PayPal buyer protection if my order arrives and the casts are as fethed up as that shown by other posters? On one hand I'd like to pick up the full range of Egyptian heads from these guys and some whirlwind turrets, my buyer experience has not been positive so far. I'll update once the items arrive in hand.
My other theory is that I actually got a few pieces from the discard pile by mistake... A few of the weapons had slight miscast issues, like the ammo belt on the "not" heavy bolter and one of the gatling gun ammo drums.
Additionally, the main body and bottom panel were really rough around the edges... Maybe that's normal for resin, though? Someone with more experience mind taking a look?
It's not normal. Sometimes you might get a little bit of mold slip on the edges, but not like that.
Yeah, that's what I was afraid of. And with their web form broken and my e-mail on the fritz due to an ISP change, I guess I'm just going to have to suck it up. It's a shame, but if the product I get looks that different than the sample, no way I can justify another order with them.
Yeah, that's what I was afraid of. And with their web form broken and my e-mail on the fritz due to an ISP change, I guess I'm just going to have to suck it up. It's a shame, but if the product I get looks that different than the sample, no way I can justify another order with them.
If you have any access at all to your old email (outlook on your PC?) then you should be able to chase it up. At worst, email them at their company name as one word @gmail.com and tell them your name, address and approx ordering date along with what you ordered and they should be able to look you up and contact you back.
Yeah, that's what I was afraid of. And with their web form broken and my e-mail on the fritz due to an ISP change, I guess I'm just going to have to suck it up. It's a shame, but if the product I get looks that different than the sample, no way I can justify another order with them.
If you have any access at all to your old email (outlook on your PC?) then you should be able to chase it up. At worst, email them at their company name as one word @gmail.com and tell them your name, address and approx ordering date along with what you ordered and they should be able to look you up and contact you back.
I can still access the e-mail -- The issue just comes from that account being provided by Service Provider A, and now that I'm using B, outgoing messages can't access the outgoing mail server. Incoming messages aren't hindered at all. I suppose I could send my issue to them via my Hotmail, though, since I have all the info, including order number.
PW has been very up and down for me. Generally great-looking kits with great or terrible quality of cast. Superb customer service or brutal, knock-down difficulty getting any info after months of waiting.
That noted, they have some really neat stuff. I'm just dreading going through this bag that finally got here to get proof shots of all the various casting issues and trying to get those items replaced.
Follow up on my "OMG SUX" post; credit where it's due, my free replacement plane arrived very quickly, ridiculously well packed The model is much, much better, a lot less excess resin and bad mouldings. Just generally superior. Much happier now.
AND, they also sent me some free Ork heads! Mexican, Nazi and Russian! Thanks!
Squidbot wrote: Follow up on my "OMG SUX" post; credit where it's due, my free replacement plane arrived very quickly, ridiculously well packed The model is much, much better, a lot less excess resin and bad mouldings. Just generally superior. Much happier now.
AND, they also sent me some free Ork heads! Mexican, Nazi and Russian! Thanks!
Still waiting on mine, I haven't received a tracking number or any correspondence since the initial. Where are you located?
From their Facebook page, 3 WIP shots of a new Jetbike. I daresay this has so much potential, assuming they can get their casting-issues resolved.
Possibly one of the coolest jetbikes Ive seen. It might explain why they showed off that teaser pic of the "space warrior - exploded view", they are probably using them as "artist mannequins"...
Nice! I am sure I saw some pics of an updated version of the current bike on BoW as well. I hope they can fix up some of the casting issues because when they do, I will be all over their stuff!
Alpharius wrote: That thing is quite nice - looking forward to seeing the finished product!
I'm still waiting for them to put the "space warriors" back up for sale on the website. I'll be all over these jet bikes as well, they really look nice.
McNinja wrote: Does anyone actually know what happened with the Space Warriors?
I emailed Puppetswar last week inquiring about them and no reply so far. I'll post here if I hear anything back from them. I really wanted to get some of these minis to check out. I hope they re-release them soon.
McNinja wrote: Does anyone actually know what happened with the Space Warriors?
I emailed Puppetswar last week inquiring about them and no reply so far. I'll post here if I hear anything back from them. I really wanted to get some of these minis to check out. I hope they re-release them soon.
I emailed them a few days ago. Those things were awesome, and even though they weren't the ulta-poseable ones, I still want them!
That Dragonfly is so awesome. The website mentions an upcoming troop transport variant that will likely put a large dent in my checking account. Mr. Puppetswar Community Rep, if you read this, do you know when we can expect to see the Dragonfly Troop Transport?
Anyway, I finally got my order. Just looked through it.
The Good:
They threw in a gakload of extra shoulder pads and heads - and a turret to make up for the long wait time
Very well packed on the outside. Bubble wrapped satchels
Sculpts are excellent.
They threw in a free flying stand for the Dragonfly.
The Bad:
Lots of flash in each piece (easily fixed)
The resin is very "itchy".
Not quite so well packed on the inside (lots of stuff thrown into the bags. Luckily no breaks)
1 Shoulder pad missing (Not-Night Lords)
3 of the World Eater shoulder pads are completely filled in on the shoulder side by excess resin. 2 more are a bit messed up, not sure if fixable.
(there were no extras of either of those shoulder pad styles - I'm not so much of an arse that I'd complain about faulty items that I got extras of - I'd just take those as replacements if I had a few extras of something that was faulty of same)
7 weeks from ordering to delivery
Almost every mechanical piece has mold slip, air bubbles or miscasts. This includes the new release side weapons, which I'd hoped would be better, being newer.
The Dragonfly. Notes below:
Almost every part of the Dragonfly has what I'd consider a fatal flaw in it - in terms of messed up edges, air bubbles - or resin overflow obscuring details or overflowing into gaps where other bits are supposed to slot into. If I were a much better modeller than I actually am, I might be able to salvage most of it with a Dremel and a lot of time. Sadly, I don't have the tools, skill or the inclination to try to fix it. Basically, I regret having purchased it. It's future is either sitting in a box unassembled to be disposed of after I die or "crashed aircraft" terrain. I should have just gotten the other heads and shoulders that I've been wanting to buy for the last 8 months instead.
I'll get some pictures up, probably next week over Easter. I'll send the pics to Puppetswar and post them here at the same time. I've got Sunday left of my weekend, and I'm in much too poor of a mood right now to do so, and I'm not going to spend an hour of my Sunday doing it this weekend.
Would I order again? I don't know. They have great designs, but it seems like the larger the model the more problems they have. Maybe heads and shoulder pads. Possibly Razor Turrets. It'll depend on how they take care of the issues, but I'm not happy with the turnaround time. Really though, I fething hate having to ask companies to fix stuff - especially when there's a lot of stuff.
Sounds to me like Puppets War need to have a good long chat with one of the other skilled resin casters out there and figure out how they can improve. For them to have so many bad casts it must be the fault of the methods they use (and none of that garbage about a "discard pile").
I really want to order from these guys but until I hear some improvement is happening I will have to sit them out. I can live with the long wait times, multiple kickstarters have hardened me to that! The big problem though is that I would want to get the quality products the way the appear on the site, not like some of the stuff we are seeing and hearing on Dakka.
Yeah, it's not the "nature of the beast" since I've never gotten anything but perfect (and I mean perfect) casts from Kromlech, Maxmini and Anvil. It's a shame, because their sculpts are amazing.
Very interesting... the problems with the casts has definitely kept me from planning to order anything. I really hope they can post up what they're doing to fix their casting, because their sculpting is fantastic.
Updating my situation with puppetswar from a few posts ago, bit tired of waiting I must admit
02/03 - Order place for 3x whirlwind turret
02/26 - Order received, tons of miscasts/no useable parts, contact customer service
02/27 - Told they sent my order from the "discard pile", and that I would be receiving replacements asap
03/20 - Requested updated info on replacements/status, if it had been shipped, if so what was the tracking
03/24 - Received tracking number for replacement order, which was apparently "accepted from sender" on 03/22 from Poland
This makes me wonder if they completely forgot to send replacements, and didn't until I reminded them on the 20th. Regardless my replacements took almost 4 weeks (26th - 22nd) to even go to the post office.
Originally I had wanted this for use at a GT on 03/02, and figuring a month in advance was plenty of time - then I wanted them for Adepticon (04/17) and am unsure if I'll even have them for that deadline since they're shipping now, and then I'll have to clean/paint them. At this point I'm still waiting until I receive the pieces to give my final verdict, but I find it very unlikely I'll order anything else from them.
Cypher-xv wrote: Just picked up my order of zombies. I really like these models! I'm ordering more first chance I get. Here's a comparison pic:
Spoiler:
what marine is that on the far right?
FW mk III armour and bits from the DV chaplain. I just need to file off the DA icons to make him a BT chappy. I'd like to see the transport at another angle. I hope he makes more zombie figs. They look like something from a megadeath album cover. That's why I want more variety cause the first set is outstanding. Maybe when we get closer to October.
Aye, I must say despite the way my poor casts were dealt with I will not be ordering from them again unless I hear they have greatly improved their casting. Shame, as I really want the ork bus/trukk
So. I just spent about 4 hours taking photos and uploading the images to photobucket. About 40 pics overall. I'll just post a couple here. I've emailed the same info to Puppetswar. There were quite a few things I missed the other day, that I picked up today. Some of the tiny air holes I'd have let pass if I didn't have issues with about 90% of my order. Usually, if there is a small issue with something I order, I quietly go directly to the supplier and it usually gets resolved quickly and painlessly (or I just wear their mistake). I attempted that in this case, but as it was not resolved quickly or painlessly,
Needing to spend such a ridiculous amount of time QAing, photographing, emailing, posting pics of this stuff, after taking nearly 2 months to arrive isn't really endearing. Despite this, I'm going to remain calm.
I'm posting all of this openly for a few reasons:
1) Sharing my experiences with others so they can make informed choices. I certainly wouldn't have ordered from them if I knew what I do now.
2) In the hope of shaming PW into upping their game. It's simply not good enough.
3) To hopefully give PW some additional enthusiasm to get my personal issues resolved, as their CS has not been especially good so far. At worst it'll go to a PayPal/VISA chargeback and I never order from them again. So as annoyed as I am, I'm not scared I'll lose my money for the sub-par product I've received.
Note. I could easily have skipped 1) and 2) and simply gone to 3). I believe the choices I'm making here are in the interests of the members of the gaming community on Dakka.
Out of this not-small order: Placed on Feb 1st.
Temistokles Heads Set 7,00 € 1 7,00 €
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
Demon Children Shoulder Pad (left) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
Products 123,00 €
Discounts 0,00 €
Gift-wrapping 0,00 €
Shipping 4,99 €
Total paid 127,99 €
These are the things with at least some problems: Rec on March 22nd Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
(Free Las/Plas turret also has problems. Most included in photos, but also only 1 Lascannon sent instead of 2 as described on the web page)
Here's a couple pics. About 40 in total on photobucket
It's terribly disappointing that all these problems are being reported regarding mold slips and enormous bubbles. Puppets War really does make some beautiful models at an ambitious rate.
The sending from the "failed batch" excuse can only be used so many times before an outsider like myself begins to assume it's the norm.
Please Puppets War, you make great stuff. You really do.
(especially the rough casting, bubbles can be filled without too much trouble as long as they're on a flatish surface, but rough casts are a real pain to try and smooth out)
and in the main the casts ARE smooth and sharp which makes it even worse
Azazelx wrote: So. I just spent about 4 hours taking photos and uploading the images to photobucket. About 40 pics overall. I'll just post a couple here. I've emailed the same info to Puppetswar. There were quite a few things I missed the other day, that I picked up today. Some of the tiny air holes I'd have let pass if I didn't have issues with about 90% of my order. Usually, if there is a small issue with something I order, I quietly go directly to the supplier and it usually gets resolved quickly and painlessly (or I just wear their mistake). I attempted that in this case, but as it was not resolved quickly or painlessly,
Spoiler:
Needing to spend such a ridiculous amount of time QAing, photographing, emailing, posting pics of this stuff, after taking nearly 2 months to arrive isn't really endearing. Despite this, I'm going to remain calm.
I'm posting all of this openly for a few reasons:
1) Sharing my experiences with others so they can make informed choices. I certainly wouldn't have ordered from them if I knew what I do now.
2) In the hope of shaming PW into upping their game. It's simply not good enough.
3) To hopefully give PW some additional enthusiasm to get my personal issues resolved, as their CS has not been especially good so far. At worst it'll go to a PayPal/VISA chargeback and I never order from them again. So as annoyed as I am, I'm not scared I'll lose my money for the sub-par product I've received.
Note. I could easily have skipped 1) and 2) and simply gone to 3). I believe the choices I'm making here are in the interests of the members of the gaming community on Dakka.
Out of this not-small order: Placed on Feb 1st.
Temistokles Heads Set 7,00 € 1 7,00 €
Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
Demon Children Shoulder Pad (left) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
Products 123,00 €
Discounts 0,00 €
Gift-wrapping 0,00 €
Shipping 4,99 €
Total paid 127,99 €
These are the things with at least some problems: Rec on March 22nd Gatling Turret MK 2 8,00 € 1 8,00 €
Missile Turret MK 2 8,00 € 1 8,00 €
Planet Devourers Shoulder Pad 7,00 € 1 7,00 €
Demon Children Shoulder Pad (right) 7,00 € 1 7,00 €
IRON MUTANTS/HEADS AND PADS SET 10,00 € 2 20,00 €
Iron Mutant Shoulder Pads type "Termos" 5,50 € 2 11,00 €
GATLING GUNS-SIDE MOUNTED 9,00 € 1 9,00 €
"Dragonfly" Aircraft 30,00 € 1 30,00 €
Side mounted weapon set 9,00 € 1 9,00 €
(Free Las/Plas turret also has problems. Most included in photos, but also only 1 Lascannon sent instead of 2 as described on the web page)
Here's a couple pics. About 40 in total on photobucket
If you look back a couple pages in this thread (page 7), you'll see where I detailed my order - I was ordering whirlwind turrets, but they seem to use a lot of the same parts as your order - and they had the exact same miscasts. Sorry to hear it, and hope it gets resolved. My only advice is stay on their customer service - I posted here as well in order to get a response, they said they'd send them out immediately...3 weeks later no word, I check with them, and they send them out 2 days later - my guess is they forgot/hoped I would forget.
I wonder if you'll get the same story about "oh we're sorry your order came from the miscast pile" as I did.
I'm with the guy above, I like the theme behind the PW stuff. But everything I've ordered has either been completely offscale (couldnt be used with any GW products) and horribly cast (way too much work and lost product to be worth it)
I don't think I'll ever order from them again unless I can see the products in my hand and check them out before buying.
I've only ordered a few things from them but no problems at all. I'm actually a bit shocked that people are seeing more errors than Finecast. Maybe they should just have the Russians do the casting for them?
Obsidian Raven wrote: I made an order a while back and it came with everything perfect.
I WAS going to order some more heads, and some of those new pistols (i still need a bunch for some cultists).
Not anymore. Their QC has gone to gak by the looks of things.
It's a pity, The pieces i ordered a while back were really good, and look great.
Most of the heads I've received have been good quality, and though I've always had some bad ones in my order, they've usually tossed in an extra sprue, so I've had at least as many good heads as I originally ordered + some extras.
That being said, my only experience with their products larger than heads has been pretty horrible.
Obsidian Raven wrote: I made an order a while back and it came with everything perfect.
I WAS going to order some more heads, and some of those new pistols (i still need a bunch for some cultists).
Not anymore. Their QC has gone to gak by the looks of things.
It's a pity, The pieces i ordered a while back were really good, and look great.
Most of the heads I've received have been good quality, and though I've always had some bad ones in my order, they've usually tossed in an extra sprue, so I've had at least as many good heads as I originally ordered + some extras.
That being said, my only experience with their products larger than heads has been pretty horrible.
I didnt just get heads though. I got some dreadnuaght weapons (which sadly broke in an accident relating to an over exicted puppy), and a big momma cannon (the reason for my order) and they were all fine (the only complaint i can think to make is the cannon had some bad flash)
I really want PW to succeed but they have got to do something about their casting. They may want to contact say, Anvil Industry, and find out if it would be cost effective to contract out their casting so they could concentrate on design, which is what PW is really good at.
. I'll likely be in for 2, but not immediately as funds were already allocated to other things.
to decide on variants. I like it more the more I think about it!
glad to help 
I did look to see if I had any 
. Looks like a great match size-wise, though.
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