OrlandotheTechnicoloured wrote:

 angelofvengeance wrote:

 angelofvengeance wrote:
Can anyone tell me what happened to Mephiston Red spray paint?

Anybody?

Typically if GW does not have a product in stock (and can't guarantee it will be back in stock quick) they pull it from the website

so I'd imagine it will return when they next get a shipment of spray paint from their manufacturer (but there is no guarantee it will)

if you really need it not you'll need to shop around

(google supplies this UK based site that seems to have stock, http://www.gamerznexus.co.uk/estore/shop/index.php?_a=product&product_id=1310 but I've never used them so can't tell you if they are any good)

Or have a look at the Army Painter equivalent - http://shop.thearmypainter.com/products.php?ProductGroupId=2

 OrlandotheTechnicoloured wrote:

 angelofvengeance wrote:

 angelofvengeance wrote:
Can anyone tell me what happened to Mephiston Red spray paint?

Anybody?

Typically if GW does not have a product in stock (and can't guarantee it will be back in stock quick) they pull it from the website

so I'd imagine it will return when they next get a shipment of spray paint from their manufacturer (but there is no guarantee it will)

if you really need it not you'll need to shop around

(google supplies this UK based site that seems to have stock, http://www.gamerznexus.co.uk/estore/shop/index.php?_a=product&product_id=1310 but I've never used them so can't tell you if they are any good)

I'm giving them a whirl.. Wish me luck lol. They have a payment after delivery option on PayPal so I should be safe.

While the second captain is nice, it is still $30 for a single model that I could almost certainly replicate with stuff from my bitz box.

This guy is a third of the price, far more characterful and more detailed in every way. So are the rest of the resin captains...



Still, I have to congratulate GW on making people want to spend money so that they can get a code to spend more money. Genius.

Why is he singing?

 OrlandotheTechnicoloured wrote:

 angelofvengeance wrote:

 angelofvengeance wrote:
Can anyone tell me what happened to Mephiston Red spray paint?

Anybody?

Typically if GW does not have a product in stock (and can't guarantee it will be back in stock quick) they pull it from the website

so I'd imagine it will return when they next get a shipment of spray paint from their manufacturer (but there is no guarantee it will)

if you really need it not you'll need to shop around

(google supplies this UK based site that seems to have stock, http://www.gamerznexus.co.uk/estore/shop/index.php?_a=product&product_id=1310 but I've never used them so can't tell you if they are any good)

I hope you're right because I was going to add a can of Caliban Green onto my order last night but panicked when I saw they only had The Fang on the site!

 Fenrir Kitsune wrote:
Why is he singing?

It's an Anthem to his Spiritual Liege.

 Fenrir Kitsune wrote:
Why is he singing?

He is singing the time honoured classic known to many as "OUCH OMG OUCH something heavy dropped on my foot!"

 Kelly502 wrote:
HAHAHAHAHA!!! This stuff cracks me up!
It worked just fine for me, I got what I needed from the site, it was quick, smooth, easy to use. Looked great, love the subfolders ease of use... GW swings and knocks it out of the park!! ...and 99% of the crowd still cries...

Your view is valid (other than belittling others) but your needs are... different.

The rest of us remember when the site was a community which was a great go-to for lore or how-to's for painting or model assembly or kit-bashing.
It is generally accepted we go to other places for that unless GW chooses to file a cease and desist.

Yep, it just caught up with the modern day purchasing site, no argument there, couple things to get used to but functionally superior to before.

Problem is, we are observing it does NOTHING to differentiate itself from it's competitors... make them better... "swings and knocks it out of the park" hardly, compared to itself I agree, compared to others: just holding their own.

The crying is because we care enough to see GW succeed and it is painful to watch when opportunities are missed.


Automatically Appended Next Post:

 Kilkrazy wrote:
For a little chuckle, all you anti-GW whining and moaning™ cynics, type "game" into the search function and see what comes up.

What is up with that??
A total of 3 hits for the word "game" on the GW site?
That is way too funny.
Thanks, I needed that.

I think what bothers me is now the Fantasy Flight Games site seems bubbly with character in comparison.

The funny thing is, GW has it's own 40k aesthetic and it's own fantasy aesthetic... why did they go for a boring bright white clinical scheme when they could have implemented a similar aesthetic for which they are actually already known.

It just has no character, it doesn't have any Games Workshop/40k/Fantasy/Lord of the Rings feel to it.

That's just from an aesthetic stand point... functionally I dislike it compared to what we had (which wasn't awesome either really).

 Kelly502 wrote:
HAHAHAHAHA!!! This stuff cracks me up!

It worked just fine for me, I got what I needed from the site, it was quick, smooth, easy to use. Looked great, love the subfolders ease of use... GW swings and knocks it out of the park!! ...and 99% of the crowd still cries...

Your definition of "swings and knocks it out of the park" is a very strange one to say the least... GW's competition sites have things like downloadable FAQ's, hobby and gaming articles, interviews with the designers and creators, WIP articles, new model previews months in advance of the release date, community forums, integrated and free army builder tools... GW's site is now nothing more than a glorified web store, by comparison that "park" looks more like a toddler's sandbox.

Okay now I am pissed.

Just found out that if you are at the UK GW store, it is impossible to have them ship the goods to any other country than the UK.


See I am not pissed because this is really affecting me or anything, but the reason I am pissed is because GW did what I had not thought they would have the audacity to do: force customers to buy from their regional shops.

When I was young (bout 10 years ago) and didnt know much about discount webstores (or their safety) I used to buy from UK GW most of the time to save some cash because of the unfair exchange rate to Euro GW stores. This was before their "free shipping above x monies spend" offer, mind you.

Then when they originally started their free shipping offer, it was pretty commendable:

Free shipping on orders over 10 pounds in the UK store, and free shipping on orders over 15 Euros in the DE store, for example.

Then they increased that to 20 and 30, respectively.

Now they have increased it to 40 and 50, respectively.

I feel GW's greed is eating the comapany inside out.

They had started the whole free shipping after x money spent thing as a way to lure back customers from discount webstores.

Then they ordered these stores to stop shipping to non-EU countries to help people flock to their store.

Then they started to make many many products GW direct only to further make customers flock back to them.

Apparently all that wasnt enough, now you cant order from GW direct anywhere other than your local country's GW site. Ouch to all AUS/NZ customers.

It also doesnt help that the recent postage from UK to EU (also also US to EU, as a sidenote) has increased dramatically than what it used to be several years ago. So placing small orders like that single GW-direct figure you wanted to have is no longer worth it unless you place it at your local GW and have it delivered to the store to save shipping. Nice way to have people flock back to their FLGS as well.

At least they still have the decency to allow you to choose language of any books you buy.

 Sir Arun wrote:
Okay now I am pissed.

Just found out that if you are at the UK GW store, it is impossible to have them ship the goods to any other country than the UK.

That's been a thing for a few years now. GW doesn't allow FLGS to internationally ship and they don't internationally ship (outside of FW).

 ClockworkZion wrote:

 Sir Arun wrote:
Okay now I am pissed.

Just found out that if you are at the UK GW store, it is impossible to have them ship the goods to any other country than the UK.

That's been a thing for a few years now. GW doesn't allow FLGS to internationally ship and they don't internationally ship (outside of FW).

What I meant is that you could order stuff from the UK Store and ship it to central Europe.

 Sir Arun wrote:

 ClockworkZion wrote:

 Sir Arun wrote:
Okay now I am pissed.

Just found out that if you are at the UK GW store, it is impossible to have them ship the goods to any other country than the UK.

That's been a thing for a few years now. GW doesn't allow FLGS to internationally ship and they don't internationally ship (outside of FW).

What I meant is that you could order stuff from the UK Store and ship it to central Europe.

Well then that is the only new change as the rest of the world couldn't do that already.

Actually you could, I seem to remember around the time of some change or another last year, someone dummy ordered a pot of paint from the UK store for shipment to Japan, and it was perfectly willing to let you place the order, but the shipping was something like 20x the cost of the paint.

 azreal13 wrote:
Actually you could, I seem to remember around the time of some change or another last year, someone dummy ordered a pot of paint from the UK store for shipment to Japan, and it was perfectly willing to let you place the order, but the shipping was something like 20x the cost of the paint.

As long as it wasn't four pots or whatever the maximum Royal Mail would allow!

On topic:

Cadian 92nd anyone?

http://www.games-workshop.com/en-GB/Cadian-92nd-Regiment

 azreal13 wrote:
Actually you could, I seem to remember around the time of some change or another last year, someone dummy ordered a pot of paint from the UK store for shipment to Japan, and it was perfectly willing to let you place the order, but the shipping was something like 20x the cost of the paint.

NA hasn't had international shipping options like that for a while. I'm guessing that they're just bringing things into a standardized format.

Plus it makes no sense for GW to let it's own stores cannibalize each other's sales like that.


Automatically Appended Next Post:

alphaecho wrote:

 azreal13 wrote:
Actually you could, I seem to remember around the time of some change or another last year, someone dummy ordered a pot of paint from the UK store for shipment to Japan, and it was perfectly willing to let you place the order, but the shipping was something like 20x the cost of the paint.

As long as it wasn't four pots or whatever the maximum Royal Mail would allow!

On topic:

Cadian 92nd anyone?

http://www.games-workshop.com/en-GB/Cadian-92nd-Regiment

Well that's one nice change about clicking on links on the new site: I don't have to go through a country page anymore, it just takes me straight to the page!

 Fenrir Kitsune wrote:
Why is he singing?

He's yawning.

Incase no one has thought to Email customer service about were the FAQ's went. This is what I was told:

 Lockark wrote:
Incase no one has thought to Email customer service about were the FAQ's went. This is what I was told:

Spoiler:

Hello,



Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.



Sorry for the confusion, but I hope this helps.

Oh we've already emailed them a lot.

 Lockark wrote:
Incase no one has thought to Email customer service about were the FAQ's went. This is what I was told:

Spoiler:

Hello,



Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.



Sorry for the confusion, but I hope this helps.

That's the default trained response. Whether or not it means in "less than a decade" is another matter entirely.

 ClockworkZion wrote:

 Lockark wrote:
Incase no one has thought to Email customer service about were the FAQ's went. This is what I was told:

Spoiler:

Hello,



Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.



Sorry for the confusion, but I hope this helps.

Oh we've already emailed them a lot.

Well I'm happy to also email them, since hopefully they realized not haveing it is stupid.

I also emailed a contact in the Studio too for the same reason.

PhantomViper wrote:

 Kelly502 wrote:
HAHAHAHAHA!!! This stuff cracks me up!

It worked just fine for me, I got what I needed from the site, it was quick, smooth, easy to use. Looked great, love the subfolders ease of use... GW swings and knocks it out of the park!! ...and 99% of the crowd still cries...

Your definition of "swings and knocks it out of the park" is a very strange one to say the least... GW's competition sites have things like downloadable FAQ's, hobby and gaming articles, interviews with the designers and creators, WIP articles, new model previews months in advance of the release date, community forums, integrated and free army builder tools... GW's site is now nothing more than a glorified web store, by comparison that "park" looks more like a toddler's sandbox.

I guess you missed the spot where you can buy not one but TWO kinds of white dwarf for all your possible hobby needs outside of buying GWs models.
*sarcasm*

For the guy asking about mephiston red spray;

I mailed GW about this a while ago when it was 1st removed from the site.
I simply got a mail back stating it has now run out and is done with.
All 4 coloured sprays were only limited runs, so once they have gone, they are finished with.


Annoying too since i have a khornate daemons army to paint up :(

Conveniently, Army Painter recently released a spraypaint called... Chatoic Red for a darker undercoat.

 Jackal wrote:
For the guy asking about mephiston red spray;

I mailed GW about this a while ago when it was 1st removed from the site.
I simply got a mail back stating it has now run out and is done with.
All 4 coloured sprays were only limited runs, so once they have gone, they are finished with.


Annoying too since i have a khornate daemons army to paint up :(

I suggest a visit to the hardware store! *cue Weird Al*

 Jackal wrote:
For the guy asking about mephiston red spray;

I mailed GW about this a while ago when it was 1st removed from the site.
I simply got a mail back stating it has now run out and is done with.
All 4 coloured sprays were only limited runs, so once they have gone, they are finished with.


Annoying too since i have a khornate daemons army to paint up :(

May not be an exact match, but at least they're not going to get discontinued on a whim.

One of the reasons I hate being colorblind.
Those look exactly the same to me.
(sorry for off-topic)

It's like a giant example of how no one at GW understands what things are for.

Case-in-point, the new update on my local GW store's Facebook page,

Come by the shop today and place your pre-order! You can also get yourself a FREE Space Marine Captain for placing orders on the new web store at the shop!

Right, obviously the reason we were all looking forward to the new web store was for the thrill of going into the tiny one-man store to use it on their computer...

Basically:

Chaotic Red = Very Dark Red.
Dragon Red (didn't know about that) = Dark Red
Pure Red = Normal Red (probably should match the GW spray decently)

I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

Yeah, $107 cheaper. I'm really considering it.

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

Yes, actually. About 66 pounds.

Looks like the defense forces save a bit as well - about 23.5 pounds.

Via € its effectively the Hellhammer for free

And

http://www.games-workshop.com/en-IE/Cadian-Defence-Force

 Redbeard wrote:
It's like a giant example of how no one at GW understands what things are for.

Case-in-point, the new update on my local GW store's Facebook page,

Come by the shop today and place your pre-order! You can also get yourself a FREE Space Marine Captain for placing orders on the new web store at the shop!

Right, obviously the reason we were all looking forward to the new web store was for the thrill of going into the tiny one-man store to use it on their computer...

You get the awesome experience of supporting your FLGW and talking to your local red shirt about the HHHobby, and you also get to experience the awesome web shopping experience.

You should be happy that you only have to pay once for both experiences!

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

You are correct. About $110.

I almost always buy from my local FLG, its FTW Games of Spikey Bits fame. But when it comes to SOB, I have to go straight to the source. E-bay's prices are sometimes higher than GW's.

 ClockworkZion wrote:
NA hasn't had international shipping options like that for a while. I'm guessing that they're just bringing things into a standardized format.

Plus it makes no sense for GW to let it's own stores cannibalize each other's sales like that.

No, they had the option. As Azrael said, they just put in an insane shipping charge to discourage people from actually doing it.


Automatically Appended Next Post:

 Lockark wrote:
Incase no one has thought to Email customer service about were the FAQ's went. This is what I was told:

Spoiler:

Hello,



Thanks for writing in to us! We are aware that the new web store launched without the Errata/ FAQ articles. This is only temporary and these FAQ's will be made available again in the very near future. However, at this time I don’t have a time or date available. Should you have any other questions, then please give us a call at 1-800-394-4263.



Sorry for the confusion, but I hope this helps.

Yeah, you received the exact same form response that has been posted several times in this thread now.

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

Well, this is daft. If you follow that EXACT link, it takes you to the prices in Euros. You reset it to UK and it takes you back to the homepage. Previously you could just reset the country and remain on the same page or it would retain in your cookies whatever currency you had been on previously.


This will make for some fun with more people from the US following an Aussie link....

 insaniak wrote:

 ClockworkZion wrote:
NA hasn't had international shipping options like that for a while. I'm guessing that they're just bringing things into a standardized format.

Plus it makes no sense for GW to let it's own stores cannibalize each other's sales like that.

No, they had the option. As Azrael said, they just put in an insane shipping charge to discourage people from actually doing it.

I stand corrected then. Well the GW's are now stuck with the same trade policies as the FLGSes then.

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

It's about 25% off - or what you'd save shopping elsewhere.

If they let 3rd parties have it - then yeah it's a steal.

Schmapdi wrote:

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

It's about 25% off - or what you'd save shopping elsewhere.

If they let 3rd parties have it - then yeah it's a steal.

They do.

Total Wargamer is offering the deal at 30% off for around 140 pounds. Pretty hilarious, eh?

I know I'm late to the party here, but this new website sucks. It's just a storefront and nothing more. If I wanted to talk someone into getting into 40K, I would not direct them to the official site as they won't be able to learn a damn thing about the game other than how much it costs.

And that "free" model that basically costs $20-$25 (since I would have to give up that much in discounts with any other seller)? Why would I do that when, for a few dollars more, I could get any of these amazing models that are far superior?

R.I.P. the old site.

Not much left worth looking at on the site. It turned into a outright online store, and that's all she wrote.

 Grot 6 wrote:
R.I.P. the old site.

Not much left worth looking at on the site. It turned into a outright online store, and that's all she wrote.

Exactly what was worth looking at before?

 Breotan wrote:

 Grot 6 wrote:
R.I.P. the old site.

Not much left worth looking at on the site. It turned into a outright online store, and that's all she wrote.

Exactly what was worth looking at before?

FAQs and the specialist games.

If you want to go further back, they had painting and modelling articles as well as tactica.

You know...quality.

As rumoured, the terrain section took a big hit, with lots of plastic kits discontinued, a.o. the crater field with the Rhino, the Chaos hill etc.

Also for me the page is loading slower than before. Add to this the need to uncheck the army you just watched to go to the next, the performance even for just buying is much slower.

Also noticed some glitches: New IG Codex only shown in tiny pic. German mandrake page describes them as resin miniatures, then describes them as metal miniatures.

 Sir Arun wrote:

Schmapdi wrote:

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

It's about 25% off - or what you'd save shopping elsewhere.

If they let 3rd parties have it - then yeah it's a steal.

They do.

Total Wargamer is offering the deal at 30% off for around 140 pounds. Pretty hilarious, eh?

Although, admittedly, the sprues would be dust by the time TWG actually shipped it in all likelihood!

Gah that Cadian Defence Force is dropping at £75 on giftsforgeeks...

I promised the wife I wouldn't buy any more minis for a while....

fursphere wrote:

 SickSix wrote:
Why are variations of combo kits now listed as separate unique products?

I am wondering the same thing?

I was looking at all the Baneblade variants - seems like they're selling just the sprues to make that model?

That is exactly what I am afraid of.

*edit*

Nope same kits but sales trickery? It doesn't make sense.

http://www.games-workshop.com/en-GB/Catachan-Defence-Force?_requestid=2756864

anyone noticed this one?

They list 3 Astra Militarum Catachan Heavy Weapon Squads, But clearly meant 'teams' as they actually sell a set named Squad, its 3 bases, and they sell a 'team' its one base.

I know full well they meant 3 teams, or one squad... if anyones bought one of these, complain and demand your other two heavy weapons SQUAD boxes

Ok, there is something I actually don't like about the new website - how everything is split up.

Say I want to look at the new Ogryn kit. I can't. I have to look at the "Ogryn", "Bullgryn" and "Nork" kits in separate things. I have to switch between them. That's just adding more steps to the process.

 ClockworkZion wrote:
Plus it makes no sense for GW to let it's own stores cannibalize each other's sales like that.

No, what doesn't make sense is the entire concept of GW's stores cannibalizing each other's sales. They aren't independent stores with their own profits and losses, they're different cash registers in the same store. It doesn't matter where you buy an item, all the money goes to the exact same place.

Yeah, when you start thinking of your own retail outlets as competition then you have a serious problem.

 Peregrine wrote:

No, what doesn't make sense is the entire concept of GW's stores cannibalizing each other's sales. They aren't independent stores with their own profits and losses, they're different cash registers in the same store. It doesn't matter where you buy an item, all the money goes to the exact same place.

While thats true... GW also give bonuses to stores who make high sales and turn the staff over of ones who cannot meet targets.Which does kind of pit them against each other for job security and perks. Even though all the pennies only flow towards GW Plc lol.

Edit; they mghtve done well with a franchise kind of setup instead. Like what McDonalds do; each McD's place is owned by different people who give McD hq a set amount to be part of the franchise in return get to be paid better when their own branch does well or suffers when it suffers.

HairySticks wrote:

 Peregrine wrote:

No, what doesn't make sense is the entire concept of GW's stores cannibalizing each other's sales. They aren't independent stores with their own profits and losses, they're different cash registers in the same store. It doesn't matter where you buy an item, all the money goes to the exact same place.

While thats true... GW also give bonuses to stores who make high sales and turn the staff over of ones who cannot meet targets.Which does kind of pit them against each other for job security and perks. Even though all the pennies only flow towards GW Plc lol.

This isn't unusual though, it causes frustration at the front line sometimes, but this is just retail sales in general. I've had to tell customers to buy from the website, because we were unable to offer what they wanted in store on multiple occasions. Ultimately, if you're on performance related pay working for a multi site retailer, this will happen at some point. God knows, I nearly got disciplined once because my store had a difficult to source item in stock, and another branch were trying to claim it for a "confirmed sale" (I had it on good authority they just wanted it so they could sell it and profit from it) and they involved my line manager's manager who then tried to overrule me. I had to cash in several favours to emerge from that situation unscathed!

These sorts of political wranglings will occur, it is down to internal management to strike the balance and keep things fair, and that, I suspect, is where GW may struggle.

Eesh! that sounds like a massive headache that they I dont imagine you get paid well enough to deal with hehe.

Anyone here actually ordered one of these cadian or catachan defence forces?
When you get it and find it to contain (kind of as expected) 3 bases worth of heavy weapons team, I dare you to call GW on their poorly described products and claims your 6 extra bases of heavy weapons at their expense

 Redbeard wrote:
It's like a giant example of how no one at GW understands what things are for.

Yeah, the idea of limited run paints (and primers in particular) is so dumb I don't even know what to say. I guess you can always go back to black primer + red base coat?

Or alternatively, use a paint supplier that understands painters.

 azreal13 wrote:

HairySticks wrote:

 Peregrine wrote:

No, what doesn't make sense is the entire concept of GW's stores cannibalizing each other's sales. They aren't independent stores with their own profits and losses, they're different cash registers in the same store. It doesn't matter where you buy an item, all the money goes to the exact same place.

While thats true... GW also give bonuses to stores who make high sales and turn the staff over of ones who cannot meet targets.Which does kind of pit them against each other for job security and perks. Even though all the pennies only flow towards GW Plc lol.

This isn't unusual though, it causes frustration at the front line sometimes, but this is just retail sales in general. I've had to tell customers to buy from the website, because we were unable to offer what they wanted in store on multiple occasions. Ultimately, if you're on performance related pay working for a multi site retailer, this will happen at some point. God knows, I nearly got disciplined once because my store had a difficult to source item in stock, and another branch were trying to claim it for a "confirmed sale" (I had it on good authority they just wanted it so they could sell it and profit from it) and they involved my line manager's manager who then tried to overrule me. I had to cash in several favours to emerge from that situation unscathed!

These sorts of political wranglings will occur, it is down to internal management to strike the balance and keep things fair, and that, I suspect, is where GW may struggle.

Yep "retail-sales", a concept invented by blood-sucking middle managers to force the uncertainty and stress of a sales job onto minimum-wage shelf-stackers and till operators. No matter how often it's shown that well-paid staff with a strong sense of job security will be more productive, more innovative, and result in better outcomes for your business in the long-run, many companies(and GW are a prime offender) are still stuck in this mentality that sees staff as an expense to be minimised rather than a resource to be cultivated.

I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. This is only temporary and these FAQ's will be made available again in the very near future.

With regards to the blog content, this can be found via the icon of White Dwarf in the top right corner of the home page, although currently this is only archived as far back as the 9th of April. The web team are looking into increasing its back issues, although we have no set date for if or when this will occur.

I hope that this helps, but if you need anything further, please feel free to contact us again.
Kind regards
Lydia

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. This is only temporary and these FAQ's will be made available again in the very near future.

With regards to the blog content, this can be found via the icon of White Dwarf in the top right corner of the home page, although currently this is only archived as far back as the 9th of April. The web team are looking into increasing its back issues, although we have no set date for if or when this will occur.

I hope that this helps, but if you need anything further, please feel free to contact us again.
Kind regards
Lydia

Oh hey, that's different.
So...progress?

Uh... Hmm...

That's an incredibly stupid place to put the blog link. Not that I'd read it nowadays, but I genuinely had no idea it was actually there.

Let's all pray that's true, as assuming they're comprehensive, it would stop a lot of my complaints.

Were there always painting tutorials on the site? I can't remember seeing them before the update.

There was years ago, before they took them away.

But there was still things like the 'Paint Compatibility chart' for the old paints. Plus there was colour list for all the different armies that was much easier to view than the new painting page.

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. ...

I suppose that's reasonable. I mean, it's not like the studio guys would have known months ago that the website was being redesigned so that they could have had these ready to go for the launch...


Automatically Appended Next Post:
Meanwhile, is there some obvious link between 'picture of a White Dwarf magazine' and 'Here be a Blog, yar!' that I'm missing? How on earth is anyone supposed to find that?

 Compel wrote:
There was years ago, before they took them away.

But there was still things like the 'Paint Compatibility chart' for the old paints. Plus there was colour list for all the different armies that was much easier to view than the new painting page.

Hm now they are back it seems, though in the form of videos instead of articles.
That's a plus I suppose.

There are quite a few videos on there, most are not much of a help though I wont complain.


http://www.youtube.com/user/GamesWorkshopWNT/videos

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. This is only temporary and these FAQ's will be made available again in the very near future.

With regards to the blog content, this can be found via the icon of White Dwarf in the top right corner of the home page, although currently this is only archived as far back as the 9th of April. The web team are looking into increasing its back issues, although we have no set date for if or when this will occur.

I hope that this helps, but if you need anything further, please feel free to contact us again.
Kind regards
Lydia

Hey! I know that member of staff who replied! Huzzah! Someone I know!

So, in summary they're doing an overhaul of the FAQs, good, good. God knows Tyranids want one.

Yeah, I'd love a tyranids FAQ...

 Sir Arun wrote:

Schmapdi wrote:

 Ratius wrote:
I am drunk but this is a serious saving from buying individual kits right?

http://www.games-workshop.com/en-IE/Hammer-of-Cadia

It's about 25% off - or what you'd save shopping elsewhere.

If they let 3rd parties have it - then yeah it's a steal.

They do.

Total Wargamer is offering the deal at 30% off for around 140 pounds. Pretty hilarious, eh?

I cannot recommand Total Wargamer. Placed an order on their site end November, still waiting for it. I believe plastic kit are much safer than finecast regarding the state of my command nevertheless. I think wayland game is far safer still. Anyway, if you want to buy on Total Wargamer I hope you will be fine, but be ready to wait. Good luck !

November, that's far more patient than I was... There's a whole thread about them here.

In short, I suggest demanding an immediate refund, if they don't get it to you in 5 days, (and assuming you did it on a credit card) claim it back from your bank.

The link to the blog page is hilarious. How in the hell are people supposed to know that's there? I actually noticed the picture earlier and didn't register that might be the blog even though I know the name of the blog was white dwarf daily. For someone not so old and crotchety... I mean "experienced" with GW, they're never going to find the link, lol.

 insaniak wrote:

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. ...

I suppose that's reasonable. I mean, it's not like the studio guys would have known months ago that the website was being redesigned so that they could have had these ready to go for the launch...

Actually, I have several theories why it hasn't been updated

1) They were all working on dataslates

2) There were so many errors in the codices / army books that an astromical amount of work was needed to get them back into shape.

3) They are completely rebalancing the books instead of just clarifying rules. As in, adding warlord traits, changing points values, nerfing D weapons, etc etc.

4) Their computer crashed, and they lost everything.

 Compel wrote:
November, that's far more patient than I was... There's a whole thread about them here.

In short, I suggest demanding an immediate refund, if they don't get it to you in 5 days, (and assuming you did it on a credit card) claim it back from your bank.

I would not recommend using Total wargamer, waited for weeks, asked for a refund, again waited for weeks had to get bank involved. Buyer beware!

 CthuluIsSpy wrote:

 insaniak wrote:

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. ...

I suppose that's reasonable. I mean, it's not like the studio guys would have known months ago that the website was being redesigned so that they could have had these ready to go for the launch...

Actually, I have several theories why it hasn't been updated

1) They were all working on dataslates

2) There were so many errors in the codices / army books that an astromical amount of work was needed to get them back into shape.

3) They are completely rebalancing the books instead of just clarifying rules. As in, adding warlord traits, changing points values, nerfing D weapons, etc etc.

4) Their computer crashed, and they lost everything.

Everything you have been told is a lie!!!

5. It didn't occur to them that it would be a good idea until the complaints rolled in about the new website.

How long have painting videos been produced for free?

I know they included a DVD in the painting guide but I thought most guides were now of the "Buy for the iPad" variety.

I can't congratulate them for doing what most other companies do for free but it could be a hint that not all is lost.

alphaecho wrote:

 CthuluIsSpy wrote:

 insaniak wrote:

 xttz wrote:
I saw this posted on another forum by two UK guys (they apparently both received the same copy/paste bit about the FAQs):

Hi XXXX

Thanks for the email regarding the FAQs on the new website.

Currently the FaQ's are not available on the website, as the design team are taking this opportunity to fully update all the FAQ and Errata articles. ...

I suppose that's reasonable. I mean, it's not like the studio guys would have known months ago that the website was being redesigned so that they could have had these ready to go for the launch...

Actually, I have several theories why it hasn't been updated

1) They were all working on dataslates

2) There were so many errors in the codices / army books that an astromical amount of work was needed to get them back into shape.

3) They are completely rebalancing the books instead of just clarifying rules. As in, adding warlord traits, changing points values, nerfing D weapons, etc etc.

4) Their computer crashed, and they lost everything.

Everything you have been told is a lie!!!

5. It didn't occur to them that it would be a good idea until the complaints rolled in about the new website.

So...#1 then? You can't have the writers do nothing; they have to do something. That something was most likely the dataslates.

I'm going to laugh so hard if, when FAQ's are brought back, they turn it into a new digital product and make you pay for them.

You know they want to.

 CthuluIsSpy wrote:
[
Actually, I have several theories why it hasn't been updated

1) They were all working on dataslates

2) There were so many errors in the codices / army books that an astromical amount of work was needed to get them back into shape.

3) They are completely rebalancing the books instead of just clarifying rules. As in, adding warlord traits, changing points values, nerfing D weapons, etc etc.

4) Their computer crashed, and they lost everything.

You're probably right on all counts. Scheduled Work + New Work + IT Complications = Missed Deadline.

I doubt if they'd delay the new webstore just because of missing FAQs.

 Sidstyler wrote:
I'm going to laugh so hard if, when FAQ's are brought back, they turn it into a new digital product and make you pay for them.

You know they want to.

I'd honestly be surprised if they didn't.

That'd open a whole can of worms, because if providing errata and FAQs went from being a community service to a sold commodity that would open them up to a load of extra obligations and entitlements with regard to "fit for purpose" and other Sale Of Goods Act buzz words.

I suspect it would make a difference if they offered them as individual free downloads but sold them as an autoupdated single file with chapters.

I'd actually, relatively contentedly, pay for an auto updating FAQ app, as long as it was offline (can't always get a data signal in the hall where I game)

 Grimtuff wrote:

 Sidstyler wrote:
I'm going to laugh so hard if, when FAQ's are brought back, they turn it into a new digital product and make you pay for them.

You know they want to.

I'd honestly be surprised if they didn't.

They've already proved that people will buy errata with the Stronghold Assault book.

 insaniak wrote:

 Grimtuff wrote:

 Sidstyler wrote:
I'm going to laugh so hard if, when FAQ's are brought back, they turn it into a new digital product and make you pay for them.

You know they want to.

I'd honestly be surprised if they didn't.

They've already proved that people will buy errata with the Stronghold Assault book.

I... I have no words.

You know, it's just extraordinary, is there any build that's worse than a Power Fist with a Plasma Pistol right now?

I mean, it's a specialist weapon and you're paying an arm and a leg for it, why would you spend that much more on a pistol?

It's good that the model looks great, but it's unplayable. For $30, only monopose and no wargear, and even then only after you pay $80 on their website?

http://www.games-workshop.com/en-US/Cadian-Defence-Force

You can actually save money on this bundle.

$40 for a HWT, $29 for a Cadian squad x2, $37 for a chimera and $49 for a Leman Russ, $25 for a Cadian Command Squad works out to $209

Cadian Defense Force runs for $165 and it doesn't have bad unit picks either, not a lot of dead weight that you could never use and over $40 or 26% off compared to buying them each separately.

as an abstract concept; offer a voucher for a 2nd limited edition mini is perfectly sensible. The idea is to get return business, and push often curmudgeony gamers into buying those products they've been humming over for a while. The problem is, GW hasn't provided a good incentive; the model is alright and all, but $30 individual, monopose models are not popular. The most expensive Forgeworld models, sans the Primarchs, are all below that, it's obscene for normal, run of the mill models you could make, mostly, from normal bits.

Lord Skullington at least is somewhat unique by virtue of loads of skulls, and is free; there's an incentive, as even though I'd have to take a file to him to reduce the grimderp, it's free, and if there's something I wanted already, why not? $30 monopose model which is not unique or even reasonably effectively equipped? I'll pass. I didn't buy the Librarian, which was a genuinely nice model, but massively overpriced, nor any of these new, obscene single models. I pause at FW's $25 models, but at least I don't get a Canadian 20% markup on them because reasons, and they're of absolutely superb quality, not just "alright."

In fact, I don't think my FLGS has sold more than 10% of the ones they've got; the only ones buying are ones with large collections, so a limited edition, single model, even if expensive, represents their only expense, so why not.

 MajorStoffer wrote:
The idea is to get return business, and push often curmudgeony gamers into buying those products they've been humming over for a while. The problem is, GW hasn't provided a good incentive; the model is alright and all, but $30 individual, monopose models are not popular. The most expensive Forgeworld models, sans the Primarchs, are all below that, it's obscene for normal, run of the mill models you could make, mostly, from normal bits.

I'll agree it's overpriced, but I still think it's a good idea because it, as you said, is a method of promoting return business.

I just made a purchase an imperial knight and one large oval base. Comes to $162 and the captain appears automatically. Was going to buy from a local shop but the difference was only 11 as they charge shipping and I think the free mini is worth more than that

Sorry if this has been asked already, but if I were to order one of the electronic codices would it count towards the 100 to get the bonus captain? I can't find any reference on the website to whether this would be an issue or not.

Thanks if folks are able to answer.

I dont believe they count, from what I can tell when you select the digital codex it takes you away from GW and to the black library site, at which point its a whole new basket/checkout system.

Stravo wrote:
Sorry if this has been asked already, but if I were to order one of the electronic codices would it count towards the 100 to get the bonus captain? I can't find any reference on the website to whether this would be an issue or not.

Thanks if folks are able to answer.

Hardcopy books go into your cart on the main GW site. E-books have no "Add to cart" option just "Show me more".

It then tells you that the order will be fulfilled by Black Library who have their own checkout.

Thanks for the quick responses. I guess GW must have tapped into something with the free offer. I am seriously considering dropping $100 on their site. I'm usually shopping for cheap models on eBay.

Well, how often does GW give anything? That into itself is rare. Plus shiny nostalgia marine.

Stravo wrote:
Thanks for the quick responses. I guess GW must have tapped into something with the free offer. I am seriously considering dropping $100 on their site. I'm usually shopping for cheap models on eBay.

Don't bother the marine will be on eBay shorty, and most likely less than a $100

Zuul wrote:Well, how often does GW give anything? That into itself is rare. Plus shiny nostalgia marine.

Not for many many years.

hiveof_chimera wrote:

Stravo wrote:
Thanks for the quick responses. I guess GW must have tapped into something with the free offer. I am seriously considering dropping $100 on their site. I'm usually shopping for cheap models on eBay.

Don't bother the marine will be on eBay shorty, and most likely less than a $100

Well, it's basically $15-25, because if you were going to buy $100 worth of stuff, that's the difference between buying it from GW direct or buying it from a discounter. That's assuming you weren't buying something you can only get from GW direct anyway.

It's free if you spend the money. So if you planned on getting some stuff then bonus, otherwise don't complain about it, this makes utterly no sense to complain about a free item when you buy $100 or more worth of kits.

 hiveof_chimera wrote:
You get it with the purchase of the first one therefor you must buy separate the second one and pay extra shipping or more models!

I bought $100 worth of stuff I was going to buy anyway. Completed that transaction yesterday (Saturday morning). I still can't see the 2nd model on the site anyway. How do you find it? I had a couple more things I needed so figured I'd get it with free shipping.

 Kelly502 wrote:
It's free if you spend the money. So if you planned on getting some stuff then bonus, otherwise don't complain about it, this makes utterly no sense to complain about a free item when you buy $100 or more worth of kits.

It's important to remember that some people don't buy GW models because they want to - its an addiction to them. They HAVE to buy them. So anything that encourages them to buy more is a horrible horrible thing to them as they are already selling everything they can on ebay to fuel their addiction.

 draugadan wrote:

 hiveof_chimera wrote:
You get it with the purchase of the first one therefor you must buy separate the second one and pay extra shipping or more models!

I bought $100 worth of stuff I was going to buy anyway. Completed that transaction yesterday (Saturday morning). I still can't see the 2nd model on the site anyway. How do you find it? I had a couple more things I needed so figured I'd get it with free shipping.

From what was said earlier in the thread rather than personal experience - when you get the free model, it comes with a code to let you order the 2nd model.

 draugadan wrote:

 hiveof_chimera wrote:
You get it with the purchase of the first one therefor you must buy separate the second one and pay extra shipping or more models!

I bought $100 worth of stuff I was going to buy anyway. Completed that transaction yesterday (Saturday morning). I still can't see the 2nd model on the site anyway. How do you find it? I had a couple more things I needed so figured I'd get it with free shipping.

Here I hope this link works
http://www.games-workshop.com/en-US/we14?_requestid=1408075

Thachng wrote:
I just made a purchase an imperial knight and one large oval base. Comes to $162 and the captain appears automatically. Was going to buy from a local shop but the difference was only 11 as they charge shipping and I think the free mini is worth more than that

Seems GW's minimum effort "crippling-our-FLGS-partners" stragegy works like a charm

So I was just at my local GW store earlier, picking up a pot of agrax earthsahde specifically.
But as I walked in, the manager was discussing (with another customer), the website, laughing at how the faq's were 'forgotten' and that theres another update scheduled for the website where they will be thrown in. But the excuses he was coming out with for it were just embarassing for GW - the old team thought the new guys were doing it, the new team thought the old team were doing it; thus no one did. Thats pathetic! ( apparantly it took less than 15minutes for them to recieve email complaints informing them about the error lol)

He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S
I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ. He had no acceptable excuse for why they needed 24 hours of downtime for something that is normally done offline and is a quick url changeover. Granted he's a store clerk, but he didnt seem to understand much about this here internet, I supsect his superiors know even less.
He lost some sales by showing his opinion too :/ I was ready to buy stormboyz, ork bomber, how to paint book, some chaos figs for my nephew, some paints and maybe a knight lol.

shrug

Not saying there is no problem at GW Head-office, but a store-guy isn't going to know one way or the other. Not anymore than the guy pouring coffee at Starbucks will know Starbucks corporate workings on their online-marketing.

It's not even a question of secrecy. Why would a website/IT-team of a company keep the entire retail-chain informed about who was supposed to update FAQ?

They have indeed had a large quantity of emails and phone calls relating to the absence of FAQs, and a fair few store managers received similar inquiries relating to the new site.

One gathers that the store managers were sent an email relating to the changes explaining/promising that the FAQs will be posted on the site "soon".

 Zweischneid wrote:
shrug

Not saying there is no problem at GW Head-office, but a store-guy isn't going to know one way or the other. Not anymore than the guy pouring coffee at Starbucks will know Starbucks corporate workings on their online-marketing.

It's not even a question of secrecy. Why would a website/IT-team of a company keep the entire retail-chain informed about who was supposed to update FAQ?

Yet he knew about people emailing them 15 minutes after launch about the FAQs?

Including all kinds of odd procedural details... like the existence of an "old team" and a "new team" and a crosswise misunderstanding of responsibility, and the exact time it took for the first questions to be received, all of which went to hundreds of stores worldwide, but was in turn only conveyed (as far as we know) by one store manager in the UK to a customer asking (who in turn decided to not purchase the stuff he intended to purchase, proving himself how stupid it would've been for GW-HQ to actually send out this kind of "blame-the-other-department"-information in an official retail-memo)?


Automatically Appended Next Post:

 Grimtuff wrote:

 Zweischneid wrote:
shrug

Not saying there is no problem at GW Head-office, but a store-guy isn't going to know one way or the other. Not anymore than the guy pouring coffee at Starbucks will know Starbucks corporate workings on their online-marketing.

It's not even a question of secrecy. Why would a website/IT-team of a company keep the entire retail-chain informed about who was supposed to update FAQ?

Yet he knew about people emailing them 15 minutes after launch about the FAQs?

Exactly. He probably didn't.

I love this place sometimes..

'I have nothing but bad words against GW 99% of the time, but in fact I wasn't just buying a pot of paint, I was going to drop hundreds until the man made me cry'


I hope the manager dropped to his knees platoon-style as you walked out, tears streaming from his eyes as he forlornly threw boxes at you.


Automatically Appended Next Post:
I like the new website by the way

Hehe, i was more disheartened by his attitude towards his customers tbh.
To suggest that it doesnt matter what GW do because people will moan either way is riddiculous :/
We were talking about the website and how rabid the complaints had been about this and that, but frankly theyre all valid complaints. Gw did some questionable things, and the fans called them on it. No suprise there.

I took it as an indicator of what the company attitude is; (he mustve been trained to behave a certain company way)
And it feels yet again as if they really do think very little of their customers.

HairySticks wrote:
So I was just at my local GW store earlier, picking up a pot of agrax earthsahde specifically.
But as I walked in, the manager was discussing (with another customer), the website, laughing at how the faq's were 'forgotten' and that theres another update scheduled for the website where they will be thrown in. But the excuses he was coming out with for it were just embarassing for GW - the old team thought the new guys were doing it, the new team thought the old team were doing it; thus no one did. Thats pathetic! ( apparantly it took less than 15minutes for them to recieve email complaints informing them about the error lol)

He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S
I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ. He had no acceptable excuse for why they needed 24 hours of downtime for something that is normally done offline and is a quick url changeover. Granted he's a store clerk, but he didnt seem to understand much about this here internet, I supsect his superiors know even less.
He lost some sales by showing his opinion too :/ I was ready to buy stormboyz, ork bomber, how to paint book, some chaos figs for my nephew, some paints and maybe a knight lol.

A couple of things wrong with this story. One, who gives a damn what a random GW store dude thinks. We all know they have no more information than the rest of us.

Two, you said you were in the store all day bitching about GW... the company he works for... the company that signs his pay cheques... and you expect him to NOT do a bit of whiteknighting?

If you came in to my store and bitched all day long I'd assume you weren't going to buy anything either.

"I came in critising GW for the full day but then was gonna buy a few things and got put off because the store manager finally got sick of me"

AllSeeingSkink wrote:

HairySticks wrote:
So I was just at my local GW store earlier, picking up a pot of agrax earthsahde specifically.
But as I walked in, the manager was discussing (with another customer), the website, laughing at how the faq's were 'forgotten' and that theres another update scheduled for the website where they will be thrown in. But the excuses he was coming out with for it were just embarassing for GW - the old team thought the new guys were doing it, the new team thought the old team were doing it; thus no one did. Thats pathetic! ( apparantly it took less than 15minutes for them to recieve email complaints informing them about the error lol)

He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S
I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ. He had no acceptable excuse for why they needed 24 hours of downtime for something that is normally done offline and is a quick url changeover. Granted he's a store clerk, but he didnt seem to understand much about this here internet, I supsect his superiors know even less.
He lost some sales by showing his opinion too :/ I was ready to buy stormboyz, ork bomber, how to paint book, some chaos figs for my nephew, some paints and maybe a knight lol.

A couple of things wrong with this story. One, who gives a damn what a random GW store dude thinks. We all know they have no more information than the rest of us.

Two, you said you were in the store all day bitching about GW... the company he works for... the company that signs his pay cheques... and you expect him to NOT do a bit of whiteknighting?

If you came in to my store and bitched all day long I'd assume you weren't going to buy anything either.

"I came in critising GW for the full day but then was gonna buy a few things and got put off because the store manager finally got sick of me"

Um, where on earth does it say that?

Hairysticks comes in for pot of paint, sees manager is having a conversation with another customer about the new site. Manager continues said conversation with him, then he chugs a bit too much of the kool-aid and Hairysticks leaves.

Nothing more.

 Grimtuff wrote:
Um, where on earth does it say that?

"He didnt seem overly impressed when I criticised GW for the full day of downtime that they had"

HairySticks wrote:


He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S
I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ.

Well, yeah, of course he got annoyed.

If you walked into a McDonalds and struck up a conversation about that pink foam fiasco and lamenting about how terrible the food is, don't you think the staff would also get a bit pissy? No one likes it when you criticize their job.

AllSeeingSkink wrote:

 Grimtuff wrote:
Um, where on earth does it say that?

"He didnt seem overly impressed when I criticised GW for the full day of downtime that they had"

That refers to the website. He wasn't in the store the whole day.

Who cares?

They made a mistake, they'll likely fix it. And then GW store managers defended GW (shock horror) and fans bitched about it (shock horror).

The new site's been live for ages now... time for this thread to go the way of ol' yeller

 Grimtuff wrote:

AllSeeingSkink wrote:

 Grimtuff wrote:
Um, where on earth does it say that?

"He didnt seem overly impressed when I criticised GW for the full day of downtime that they had"

That refers to the website. He wasn't in the store the whole day.

Oh, my mistake, HairySticks should write in a less confusing way!

But still... you expect a manager of a GW store to do anything other than whiteknight GW when criticism comes up? Half of them are barely even qualified to be in a retail position (the guy who works at my local GW is a good bloke, but he was so obviously unqualified to be a store manager when he started, though he's improved a lot now). I really don't think a store manager for a GW store is representative of anything, it's clear GW don't do sufficient training of their retail staff and allow them a lot of leeway in how stores are run.

Apparently, it's not complete though.
Which does beg the question for what they were doing that whole day.

What is odd is that HairySticks is giving the GW-store-guy flak both (a) complaining (more or less?) publicly about GW-HQ stupidity and (b) for whiteknighting GW a bit, and not going all the way and burning it to the ground, when HairySticks jumped in with a rant.

What exactly do you want?

From the story, it could just as well be the most reasonable and thoughtful GW-store-employee ever: He was (is) aware of faults and mistakes done at HQ, yet he also won't jump blindly at any random criticisms either and stands up for his company if in doubt. Sounds like a good balance to strike.

AllSeeingSkink wrote:

HairySticks wrote:
So I was just at my local GW store earlier, picking up a pot of agrax earthsahde specifically.
But as I walked in, the manager was discussing (with another customer), the website, laughing at how the faq's were 'forgotten' and that theres another update scheduled for the website where they will be thrown in. But the excuses he was coming out with for it were just embarassing for GW - the old team thought the new guys were doing it, the new team thought the old team were doing it; thus no one did. Thats pathetic! ( apparantly it took less than 15minutes for them to recieve email complaints informing them about the error lol)

He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ. He had no acceptable excuse for why they needed 24 hours of downtime for something that is normally done offline and is a quick url changeover. Granted he's a store clerk, but he didnt seem to understand much about this here internet, I supsect his superiors know even less.
He lost some sales by showing his opinion too :/ I was ready to buy stormboyz, ork bomber, how to paint book, some chaos figs for my nephew, some paints and maybe a knight lol.

A couple of things wrong with this story. One, who gives a damn what a random GW store dude thinks. We all know they have no more information than the rest of us.

Two, you said you were in the store all day bitching about GW... the company he works for... the company that signs his pay cheques... and you expect him to NOT do a bit of whiteknighting?

If you came in to my store and bitched all day long I'd assume you weren't going to buy anything either.

"I came in critising GW for the full day but then was gonna buy a few things and got put off because the store manager finally got sick of me"

GW employees are indoctrinated to behave this way.

There is nothing wrong with his story, you misread the first point of the discussion. HE didn't go in being a mutt, he went in and entered into ongoing conversation.
The issue was the lap dog mentality that put Harry off. not that he went in picking a fight.

( Yes, this is the king of curmudgeons saying this, believe it or not. I feel Harry was honestly justified in his reaction, seeing that Mr Shopjocky was a jerky jerk. The alternative of kicking his slats in was probably not a viable option. )

 Grot 6 wrote:

AllSeeingSkink wrote:

HairySticks wrote:
So I was just at my local GW store earlier, picking up a pot of agrax earthsahde specifically.
But as I walked in, the manager was discussing (with another customer), the website, laughing at how the faq's were 'forgotten' and that theres another update scheduled for the website where they will be thrown in. But the excuses he was coming out with for it were just embarassing for GW - the old team thought the new guys were doing it, the new team thought the old team were doing it; thus no one did. Thats pathetic! ( apparantly it took less than 15minutes for them to recieve email complaints informing them about the error lol)

He didnt seem overly impressed when I criticised GW for the full day of downtime that they had started to get a bit white knight on me defending his bosses at all costs then, but tripped up a bit; he stated that GW's customers love to complain, and will always find something to complain about, so it doesnt really matter how good or bad a thing is :S I had to leave the store at that point as I was ready to blow my lid at the guy LOL I definitely give praise where praise is due, the fact that I have 99% criticism for GW should be indicative that theyre doing something wrong, but instead the clientèle (who should always be right) is written off as a bunch of whiners by the staff that GW employ. He had no acceptable excuse for why they needed 24 hours of downtime for something that is normally done offline and is a quick url changeover. Granted he's a store clerk, but he didnt seem to understand much about this here internet, I supsect his superiors know even less.
He lost some sales by showing his opinion too :/ I was ready to buy stormboyz, ork bomber, how to paint book, some chaos figs for my nephew, some paints and maybe a knight lol.

A couple of things wrong with this story. One, who gives a damn what a random GW store dude thinks. We all know they have no more information than the rest of us.

Two, you said you were in the store all day bitching about GW... the company he works for... the company that signs his pay cheques... and you expect him to NOT do a bit of whiteknighting?

If you came in to my store and bitched all day long I'd assume you weren't going to buy anything either.

"I came in critising GW for the full day but then was gonna buy a few things and got put off because the store manager finally got sick of me"

GW employees are indoctrinated to behave this way.

There is nothing wrong with his story, you misread the first point of the discussion. HE didn't go in being a mutt, he went in and entered into ongoing conversation.
The issue was the lap dog mentality that put Harry off. not that he went in picking a fight.

( Yes, this is the king of curmudgeons saying this, believe it or not. I feel Harry was honestly justified in his reaction, seeing that Mr Shopjocky was a jerky jerk. The alternative of kicking his slats in was probably not a viable option. )

Well the other odd thing I found about this story... what sort of crazy person is in to the hobby enough to be on this forum chatting and yet actually burns money by buying large amounts of models from a GW store? I actually rather like the guy at my local GW... but I only ever buy paints and GW direct-only items from him.

I disagree, kicking his slats in is always a viable option!

AllSeeingSkink wrote:
Well the other odd thing I found about this story... what sort of crazy person is in to the hobby enough to be on this forum chatting and yet actually burns money by buying large amounts of models from a GW store? I actually rather like the guy at my local GW... but I only ever buy paints and GW direct-only items from him.

Hairysticks is in the UK. I presume this was a combination of the need for instant gratification coupled with the UK's rarer-than-rocking-horse-gak FLGS to GW store ratio.

Lincoln has a FLGS now so I guess you'll never have to go to GW now eh Grimtuff

The Division Of Joy wrote:
Lincoln has a FLGS now so I guess you'll never have to go to GW now eh Grimtuff

Since when?

Don't go into GW at all anyways. If I'm desperate for paint Boyes also sell them.

High street, new store opening. Was announced at Gobstyks a few weeks ago

whoa i missed a fair bit there... went off for a spot to eat! hehe.

Erm yeah, I didnt exactly go in looking to bash GW, I wetn in to purchase a pot of paint I knew I'd need later, and resist dropping the months pay on shiny new plastic!

I kind of interupted the store manager and a customer (maybe just his buddy idk) having a good old chuckle about the website and some of its shortcomings.. so I threw in my 2cents on the matter (didnt even mention the poorly described Cadian Defence force set that says it includes 3 'Squads' of weapons teams rather than 3 teams - theres a box named squad, and its got 3 in someone... anyone please demand 6 more weapons teams out of them for that!)
And then they all but turned on me maybe im not in the club or something hehe... although i get that the manager probably has a hard time with his company being so easy to criticise sometimes and having to somehow try and spin it lol...

Again. He works for a company. He's going to stick up for them.

The Division Of Joy wrote:
Again. He works for a company. He's going to stick up for them.

... Again... He wasnt... untill I joined him in having criticisms.

The Division Of Joy wrote:
Again. He works for a company. He's going to stick up for them.

There's a difference though. In all other retail dynamics, if a customer calls them out on something they've blatantly fethed up on, you'll get no end of apologies.

GW, OTOH decides to play the victim. Yes, I work in retail and you'll do it behind closed doors. Not in front of your customers.

HairySticks wrote:
whoa i missed a fair bit there... went off for a spot to eat! hehe.

Erm yeah, I didnt exactly go in looking to bash GW, I wetn in to purchase a pot of paint I knew I'd need later, and resist dropping the months pay on shiny new plastic!

I kind of interupted the store manager and a customer (maybe just his buddy idk) having a good old chuckle about the website and some of its shortcomings.. so I threw in my 2cents on the matter (didnt even mention the poorly described Cadian Defence force set that says it includes 3 'Squads' of weapons teams rather than 3 teams - theres a box named squad, and its got 3 in someone... anyone please demand 6 more weapons teams out of them for that!)
And then they all but turned on me maybe im not in the club or something hehe... although i get that the manager probably has a hard time with his company being so easy to criticise sometimes and having to somehow try and spin it lol...

Either way... the question remains. You claim you would've spend a hundred quid or more, but you didn't because the store-manager refused to denigrate his own company before an unknown customer?

What did you expect? Do you go into Apple stores with the intend of splashing for a new fancy iPhone, but only if the store-manager bashes Apple and praises the newest Windows Phone?

lol wow... just wow.

youve all missed the point entirely.

The manager was basically having a chortle at his own companies expense. WHILST I was browsing the store within ear shot.
When I made a small contribution to the conversation (perhaps I was unwelcome too or something idk) the reaction I got was less than friendly, the conversation quickly turned to bashing the customer base for being whiners no matter what happens.
This is what annoyed me, not that he wont bash GW with me in their own store... he was doing it first ffs :/

 Zweischneid wrote:


Either way... the question remains. You claim you would've spend a hundred quid or more, but you didn't because the store-manager refused to denigrate his own company before an unknown customer?

What did you expect? Do you go into Apple stores with the intend of splashing for a new fancy iPhone, but only if the store-manager bashes Apple and praises the newest Windows Phone?

That's not what was being questioned though. The website launch was pretty much FUBAR. He called them out on it.

In any other retail dynamic you'd at least get an apology from the staff member (Even if its not their fault and have no power to fix it. Its just how it works) to placate you and you'll try and steer the conversation away. If they want to escalate it, show them where to go to do so.

The moral of the story is not to eavesdrop, it is bad manners.

Anyway, I don't mind the website and will probably buy the 2nd limited edition Marine. Want to pick up some of the current Greater Daemons and Daemon Princes so would be making orders anyway.

HairySticks wrote:
lol wow... just wow.

youve all missed the point entirely.

The manager was basically having a chortle at his own companies expense. WHILST I was browsing the store within ear shot.
When I made a small contribution to the conversation (perhaps I was unwelcome too or something idk) the reaction I got was less than friendly, the conversation quickly turned to bashing the customer base for being whiners no matter what happens.
This is what annoyed me, not that he wont bash GW with me in their own store... he was doing it first ffs :/

Wait, so he was criticizing the company first, and then got defensive when someone else joined in?
Now those are some double standards.

Saxon wrote:
The moral of the story is not to eavesdrop, it is bad manners.

Is it?

Saxon wrote:
The moral of the story is not to eavesdrop, it is bad manners.

Anyway, I don't mind the website and will probably buy the 2nd limited edition Marine. Want to pick up some of the current Greater Daemons and Daemon Princes so would be making orders anyway.

xD yes... I suppose it is lol.

He saved me a bunch of money though! Hats off to the chap everything I mightve bought will still get bought...eventually... probably online though. (I've got a hooge queue of models to paint as it is)
Just the attitude of a store manager to call his entire customer-base people who will complain about it no matter what seemed a bit poor to me....particularly after letting me hear him laugh and complain about it 30seconds prior.

The store owner didn't have anything to do with the website, why even complain to him about it.

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

The store manager was already talking about it, Hairysticks just joined in.

 Grimtuff wrote:


That's not what was being questioned though. The website launch was pretty much FUBAR. He called them out on it.

In any other retail dynamic you'd at least get an apology from the staff member (Even if its not their fault and have no power to fix it. Its just how it works) to placate you and you'll try and steer the conversation away. If they want to escalate it, show them where to go to do so.

Nobody doubts that there were issues with the website. But not any bigger than ... say ... happend when Mantic Games launched their new website (how long is the Dakka-thread on Mantic's new website again?).

And it certainly wasn't anything like Burger King or Pinterest or Kickstarter getting hacked or something of that caliber. And even with the latter, nobody gave a gak. So in some ways, the store clerk speaking his mind about the over-excitable fan-base wasn't all that far-fetched, even if it wasn't the "ideal" psychologically schooled retail-answer. Guess what... minimum-wage store-clerks are just fallible humans.

So the only correct answer by the store-clerk would've been to abase himself before HairySticks, going through some elaborate Mea Culpa, Mea Culpa, Mea Maxima Culp, to not "lose" a few quid in Ork sales?

Yeah, good luck with that.

HairySticks wrote:

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

This is getting so meta, Hairysticks complains in store, manager points out hou much his customers complain. Hairysticks then begins and still continues to complain online. Now we're complaining about his behavior.. whoa... so meta.....

HairySticks wrote:

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

So what? You caught him doing naughty stuff he shoudn't have been doing in the first place, and you were surprised he zipped up when caught, instead of letting you join?

 Zweischneid wrote:

HairySticks wrote:

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

So what? You caught him doing naughty stuff he shoudn't have been doing in the first place, and you were surprised he zipped up when caught, instead of letting you join?

Ah, but according to Sticks, he was already discussing it with another customer.
If it were a staff member, you may have had a point, but as it was a customer, well, it's complicated.

Ahh well... take form my experience what you will.
I still bought the paint I needed, Im not like morally outraged by it. Just a bit disapointed tbh.
Say that were some other big chain store.. that guy would probably get disciplined for that kind of behaviour before a customer.
Obviously its a flaw in the one man store system, that no one knows how they behave on an avg day because theyre the only staff member present. There is probably no consistency in it at all tbh.

Thought Id share it because of the website related context of the discussion.
Comical excuses for why no faq's and such

 scuzz_bucket wrote:

HairySticks wrote:

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

This is getting so meta, Hairysticks complains in store, manager points out hou much his customers complain. Hairysticks then begins and still continues to complain online. Now we're complaining about his behavior.. whoa... so meta.....

Complainception?

xD can we have a complainers convention? I hear 40k fans are the bestest (there can be only one btw)

HairySticks wrote:
xD can we have a complainers convention? I hear 40k fans are the bestest

Complainceptioncon?

 Zweischneid wrote:


So the only correct answer by the store-clerk would've been to abase himself before HairySticks, going through some elaborate Mea Culpa, Mea Culpa, Mea Maxima Culp, to not "lose" a few quid in Ork sales?

Yeah, good luck with that.

Yes, as that's unfortunately how retail works.

You can argue it all you want, (and lets face it Zwei; we know you will as it your raison d'etre) but that's how it goes down. I've lost count of the amount of times I've had to apologise to customers for something I have zero control over.

 azreal13 wrote:

HairySticks wrote:
xD can we have a complainers convention? I hear 40k fans are the bestest

Complainceptioncon?

It would be filled with people complaining how long the name is

Zweischneid wrote:

HairySticks wrote:

Johnnytorrance wrote:
The store owner didn't have anything to do with the website, why even complain to him about it.

Because it was the topic of conversation... HIS conversation. I didnt initiate the complainathon or anything guys... just got shunned for jumping on the band wagon and adding to his list of things wrong with the site.

So what? You caught him doing naughty stuff he shoudn't have been doing in the first place, and you were surprised he zipped up when caught, instead of letting you join?

xD I take it all back... the man was right!

azreal13 wrote:

HairySticks wrote:
xD can we have a complainers convention? I hear 40k fans are the bestest

Complainceptioncon?

This! ... the title could also lead to some good complaints about inception!

 hiveof_chimera wrote:

 draugadan wrote:

 hiveof_chimera wrote:
You get it with the purchase of the first one therefor you must buy separate the second one and pay extra shipping or more models!

I bought $100 worth of stuff I was going to buy anyway. Completed that transaction yesterday (Saturday morning). I still can't see the 2nd model on the site anyway. How do you find it? I had a couple more things I needed so figured I'd get it with free shipping.

Here I hope this link works
http://www.games-workshop.com/en-US/we14?_requestid=1408075

Thank you. I appreciate that. I misunderstood the earlier comment about how to unlock that figure. I for some reason figured it would a digital unlock of some kind. Not that it would be a code written on a piece a paper I got with the first figure in the mail. But, that was me misreading. Thanks again for the link.

 CthuluIsSpy wrote:

HairySticks wrote:
lol wow... just wow.

youve all missed the point entirely.

The manager was basically having a chortle at his own companies expense. WHILST I was browsing the store within ear shot.
When I made a small contribution to the conversation (perhaps I was unwelcome too or something idk) the reaction I got was less than friendly, the conversation quickly turned to bashing the customer base for being whiners no matter what happens.
This is what annoyed me, not that he wont bash GW with me in their own store... he was doing it first ffs :/

Wait, so he was criticizing the company first, and then got defensive when someone else joined in?
Now those are some double standards.

Ah I think your being a little harsh there, we all do that to some extent don't we?

Everyone slags off their brothers or sisters at some point, but Its perfectly understandable that they get defensive when others do it. The same goes for towns and villages, my mate from Glasgow always goes on about how its a gak hole full of drunks and slappers, but he still gets annoyed if some bloke from London does it. People from Middlesbrough are the exact same too.

I don't think its a big deal, the GW guy was doing something that most people have a tendency to do, I think its a perfectly ordinary quirk in human behavior.

 mattyrm wrote:


Ah I think your being a little harsh there, we all do that to some extent don't we?

Everyone slags off their brothers or sisters at some point, but Its perfectly understandable that they get defensive when others do it. The same goes for towns and villages, my mate from Glasgow always goes on about how its a gak hole full of drunks and slappers, but he still gets annoyed if some bloke from London does it. People from Middlesbrough are the exact same too.

I don't think its a big deal, the GW guy was doing something that most people have a tendency to do, I think its a perfectly ordinary quirk in human behavior.

Your patience for hypocrites seems strong.... Mines well not hehe

HairySticks wrote:


Your patience for hypocrites seems strong.... Mines well not hehe

Maybe... I must be learning tolerance in my old age. Shame really... I never used to have any time for that gak!

Sheesh, all this over a webstore!

All-in-all, the guy shouldn't be bashing his own company while wearing their uniform; that's just tacky. However, if you're going to BE tacky, the best thing to do is be in for a penny, in for a pound. Use it as a segueway to sales. "Yeah, those webstore boffins don't always know which end is up, but if you buy the stuff here I'll personally make sure you're getting what you need." Since I don't know if webstore orders placed for pickup at the store factor into their sales numbers or not (I'd be leaning towards not, but I don't know) that could have salvaged the situation nicely.

One of our engineers from Apple (and there's a company you'd expect to have cult-think if ever there was one) knows that his company screws up badly on the regular. He's in the habit of saying the company line, and then as an aside going "but with my badge in my pocket, yeah...that was a massive foul-up" and his boss is the same way. Everyone has a good kvetch about the mistakes made elsewhere in their company now and again, but it IS bad form to try and change horses midsteram when a new challenger appears.

 Krinsath wrote:
Use it as a segueway to sales.

A what now?

One of our engineers from Apple (and there's a company you'd expect to have cult-think if ever there was one) knows that his company screws up badly on the regular. He's in the habit of saying the company line, and then as an aside going "but with my badge in my pocket, yeah...that was a massive foul-up" and his boss is the same way. Everyone has a good kvetch about the mistakes made elsewhere in their company now and again, but it IS bad form to try and change horses midsteram when a new challenger appears.

Yep, it's what I would do in those situations too. That's because people like to feel they're dealing with human beings and not company drones, having a quiet word where you "say what you really think" is an easy shortcut to building rapport. Hell, I wouldn't want to put my hand on my heart and swear I didn't just agree with whatever my customers had issues with just for those purposes at some point or another.

Oops, was typing on a tablet and didn't see that old joke in auto-correct. :/

What I get for trying to squeeze in reading forums on another device while gaming on the computer.

Well, that escalated...


I think at this point we can put this one to bed, pending any further developments on the website.