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I haven't had many problems with finecast yet honestly. I've got three zoanthropes and three hive guards for my brother, each of which I inspected. I found one bubble in the tentacle thing the zoanthrope akwardly sits on, other than that, no problems. It seems to me as if the moulds made for Finecast have the biggest flaws. I like to stick to older metal models, just for the classic feel anyhow. plus I can buy about three classic models for less than one new finecast one. I really don't get why you guys even buy finecast if you hate it so much. its like you're trying to drink bleach, but hey it almost kills you, so wait lets try it later and see if its ok. Oh wait, nope bleach is still bleach, who would have guessed it would still make you sick.

Phototoxin wrote:
Class action lawsuit time for misleading advertising (ie 'quality product') ?

YES

oni, those vets are astonishing! You can sort of see that there's incredibly fine, beautifully sculpted detail on there, in parts, underneath all the bubbles and broken bits and mess.

Hey there guys, i've recently got back into 40k and am in the process of making my first army. I have bought some sternguard, one of them however, has the strap of his weapon pretty much snapped, which was the way it was when it was opened. I then got my partner to take it in for me and ask about what could be done (as I was at work) and the GW employee (who has been really nice and helpful in the past) said that he'd show us how to fix it up with green stuff/liquid GS and that finecast do this sometimes.

I'm not sure what I should do because i'm not pleased that something i've purchased is broken at the time of purchase, however I suppose if they're offering to help me fix it up then it's fair enough. What do you guys think?

Emerett wrote:

Phototoxin wrote:
Class action lawsuit time for misleading advertising (ie 'quality product') ?

YES

Kneejerk much?

You're going to each gain $0.50, GW will suffer tens of thousands in damages, the lawyers will gain 90% of that money, and GW will raise prices yet again.

I got my 25th anniversary marine yesterday. The banner pole is bend 45 degrees, the mold has shifted so that one eye on the helmet is 2mm lower than the other one. The raised circles on the plasma gun have bubbles in them (and you can't fixed that with LGS) and there are plenty of small bubbles all over the rest of him (which can be fixed with a few hours of LGS work). I am regretting buying it. For $33 it should have been flawless.

Zerigan wrote:Hey there guys, i've recently got back into 40k and am in the process of making my first army. I have bought some sternguard, one of them however, has the strap of his weapon pretty much snapped, which was the way it was when it was opened. I then got my partner to take it in for me and ask about what could be done (as I was at work) and the GW employee (who has been really nice and helpful in the past) said that he'd show us how to fix it up with green stuff/liquid GS and that finecast do this sometimes.

I'm not sure what I should do because i'm not pleased that something i've purchased is broken at the time of purchase, however I suppose if they're offering to help me fix it up then it's fair enough. What do you guys think?

Politely refuse his offer and ask for a full refund. If you are not satisfied with the product or you think it's defective you can return it for a full refund.

I would then suggest looking around the internet for the metal models. There is a guy on Warseer who got to his 8 or 9th box of Sternguard before just giving up. I personally think somthing is wrong with the molds along with the Vanguard set. There amount of miscasts with those two kits just seems amazing.

Zerigan wrote:Hey there guys, i've recently got back into 40k and am in the process of making my first army. I have bought some sternguard, one of them however, has the strap of his weapon pretty much snapped, which was the way it was when it was opened. I then got my partner to take it in for me and ask about what could be done (as I was at work) and the GW employee (who has been really nice and helpful in the past) said that he'd show us how to fix it up with green stuff/liquid GS and that finecast do this sometimes.

I'm not sure what I should do because i'm not pleased that something i've purchased is broken at the time of purchase, however I suppose if they're offering to help me fix it up then it's fair enough. What do you guys think?

Let's think about this as rational consumers.

If you bought a new car, and when it was delivered to your home you discovered that the car's doors did not align properly with the frame, and the hood was full of holes -what would you do?

If the nice car salesman offered to sell you a body kit and teach you how to do body work, would you take his offer? Or would you just demand that the car was delivered to you in the agreed upon condition?

And since we all know the answer, I will ask: why shouldyou expect anything less with Warhammer?



Please, do not EVER accept the LGS route unless the store is willing to give you the bottle of LGS for free.

oni wrote:I figured I'd show off some of my handsome Space Marine Vanguard Veterans. They're so brilliantly perfect I shed a tear of joy... Behold and bask in their gorgeousness.

Crisp details, crispy like fresh tempura

Emerett wrote:Molds are generally vulcanized rubber, so I doubt the pink stuff was that.

Moulds for metal models are generally vulcanised rubber, as they need to stand up to the heat of molten tin.

Moulds for Finecast are silicon. Quite a lot of people have reported having pieces of silicon stuck to their models, and a few have reported getting models with extra bits of resin stuck to them that look suspiciously like spots where a chunk of mould is missing.

Redaxe13 wrote: I really don't get why you guys even buy finecast if you hate it so much.

Because Finecast defenders keep telling us to. The gakky casts are supposedly all from the rushed first batch where GW was having "teething problems" and it's all been "fixed" now, according to them and GW themselves, and we're told that our opinions are invalid if we judge Finecast based purely on the shocking pictures posted online or from what we see on the blister rack at the store, and that we have to "experience" it for ourselves in order to have the right to complain about it. So in the interest of fairness we go out and make a couple purchases just to prove that Finecast is indeed gak, and then get ridiculed for wasting our money on a product we hate so much.

Since you like analogies so much, it would be luck convincing your friend to go gamble $20 away on scratch-offs or lottery tickets, and then calling him stupid for doing it in the first place when the odds of him winning anything were low and it was an obvious gamble. Maybe you could argue that we were stupid in the first place since we knew the odds going in, but when someone is arguing with you tooth and nail, insisting that you're dead wrong and that you should shut the feth up because you don't know what you're talking about, when there's a lot of pressure being put on you to put your money where your mouth is, it's kind of hard to resist the urge to do it, if for no other reason than to prove a point. You never know, maybe you'll get lucky and hit the jackpot after all. But that's basically what's going on in this and other Finecast threads: "You can't talk crap about Finecast if you haven't bought it!", and when you do buy it, "lol you shouldn't have bought it then if you hate it so much!", or "You're just unlucky because I've bought 1,000+ models and they were ALL literally perfect!"

If you've had good experiences with Finecast then by all means, say so. But leave it at that, don't go on and start taking jabs at other people who haven't been so lucky at the end of your post, and making assumptions about people that might not necessarily be true (or insinuating that they're stupid and effectively "drinking bleach"). I don't remember every one of oni's posts in this thread but I was under the impression that he bought one or two boxes of sternguard and has been fighting hard to get good replacements, not that he's been buying dozens of Finecast boxes and complaining about the same level of quality each time while still going out and buying it. Likewise, winterdyne bought one model, the new anniversary Marine, which if I understood him correctly was already replaced once while he was still in the store, and the defects he posted pics of weren't discovered until he got home and took a closer inspection under better lighting (always happens with Finecast).

And personally I have quit buying it after my last purchase. A 1:10 chance of getting a decent cast isn't good enough for me, not when models cost $15-20 a pop, and the box sets keep getting more prohibitively expensive with each new release. I've seen all I ever needed to and come to the conclusion that these aren't just "teething problems", this is indicative of the quality we can expect from GW from now on and I don't find it acceptable. And GW has lost sales because of this, I no longer have any desire to collect an archon's court anymore, even though I like the models, because I don't want to have to spend hours fixing what shouldn't be broken. I won't be using any Dark Eldar lists that have wracks in them, either, and if I did it would be with a "counts-as" unit and not the actual models (and sadly I won't be able to field a DE army with more than 10 total incubi in it, since I only bought two boxes of the metals before they were replaced by Finecast).

insaniak wrote:

Emerett wrote:Molds are generally vulcanized rubber, so I doubt the pink stuff was that.

Moulds for metal models are generally vulcanised rubber, as they need to stand up to the heat of molten tin.

Moulds for Finecast are silicon. Quite a lot of people have reported having pieces of silicon stuck to their models, and a few have reported getting models with extra bits of resin stuck to them that look suspiciously like spots where a chunk of mould is missing.

Aye interesting, thanks for the correction good sir.

So, to keep you guys up to date here. There will be photos coming later on.

Got my 25th anniversary Space Marine captain yesterday. Opened him up to check. I have seen a good percentage of these on the day that are not flawed but as has been stated - for the price they ask for for an anniversary model I'm expecting them to have put some effort into quality control. I'm not going to accept the usual excuse of 'you can't hardly see it' or 'liquid greenstuff it' because these are meant to be display pieces. If I enter it into Golden Demon these defects will count against me when it is inspected!

The problems.

The scenic resin base - the studded shoulderpad on it is deformed, almost part melted. The base itself has a number of frighteningly hollow and frail sections - if I hold it up to the light the light clearly comes through - around the helmet, around the large rock the banner stands on and at the edges. Furthermore the edges are warped and curled - with how hollow and frail they are if I tried heating up and straightening it the base would shatter altogether.

The Marine body - There are visible air bubbles in both leg groves, the crotch plate, the ribbing at the hip, the purity seal tips on the chest, the ribbing under the powerfist arm and all over the thumb and fingertips on the powerfist itself.

The plasma pistol arm - visible air bubbles on the cabling for the pistol, the edge of the shoulder pad and on the wings of the eagle itself, obscuring and ruining the detail of the feathers.

The helmet - Air bubbles at the back of the helm and on the seal-joint at the side of the head.

The backpack - acceptable, no flaws.

The Ork head - acceptable, no flaws,

The banner - The back of the aquila at the top is a disgrace. The top where the studding is is misaligned with the rest of the aquila and there's a bizarre triangle shaped indent at the edge of it. From a top view it's not even straight! There's a visible air bubble at the top of the crossbar that's taken out a whole edge.

I also inspected a friend's two that he'd pre-ordered on the day. One of them had near identical flaws on the helmet, body and banner top.

The other, same flaws on the body - the banner top was ok but the banner pole itself managed to be in a zig zag Z shape.

Mail Order have asked me to email them photos which I will do later today. They did NOT ask me to return the product to the manager of the store. They DID however ask my friend to return his two to the store so they could send new ones out.

For those that missed it - check the chains

Oh good lord. And this is their own PROMOTIONAL material.

That is horrifying.

I'm confused. What's the problem with that particular chain?

From what I can tell, that's exactly how it looks in the normal shot.

There are bits missing? which are present on the photo you posted

What bits? I count 6 chain links in both pictures, the largest of which rests on a metal plate... in both pictures.

Please actually say what you are talking about.

The chains aren't missing in that photo. But if you look closely at it you'll notice the following.

A huge chunk missing in the main ring that connects it to the main chassis.

Similar chunk missing two links about the ring.

thebadabwar wrote:I got my 25th anniversary marine yesterday. The banner pole is bend 45 degrees, the mold has shifted so that one eye on the helmet is 2mm lower than the other one. The raised circles on the plasma gun have bubbles in them (and you can't fixed that with LGS) and there are plenty of small bubbles all over the rest of him (which can be fixed with a few hours of LGS work). I am regretting buying it. For $33 it should have been flawless.

Unrelated but where do you find the 25th Anniversary Marine? I can't find him in the online store! Thanks.

Kanluwen wrote:I'm confused. What's the problem with that particular chain?

I did the same thing. I clicked on it and was like "I don't see a prob... oh."

The main link at the bottom is not closed. It's missing about 30% of the loop on the left side, and a big chunk on the top right.

The second link up from the bottom is also missing a chunk, about half the link actually.

It's hard to see unless you click on the larger image.

I looked at the larger image and see it now.

The left hemisphere of the chain is missing.

For future reference, it's best to say what the problem is rather than simply circle it in red in a small image.

I keep coming to this thread to see if it's safe to buy Finecast yet, since I do like the material if they can get their QC in line.

Looks like "no", still.

DarkStarSabre wrote:So, to keep you guys up to date here. There will be photos coming later on.

Got my 25th anniversary Space Marine captain yesterday. Opened him up to check. I have seen a good percentage of these on the day that are not flawed but as has been stated - for the price they ask for for an anniversary model I'm expecting them to have put some effort into quality control. I'm not going to accept the usual excuse of 'you can't hardly see it' or 'liquid greenstuff it' because these are meant to be display pieces. If I enter it into Golden Demon these defects will count against me when it is inspected!

The problems.

The scenic resin base - the studded shoulderpad on it is deformed, almost part melted. The base itself has a number of frighteningly hollow and frail sections - if I hold it up to the light the light clearly comes through - around the helmet, around the large rock the banner stands on and at the edges. Furthermore the edges are warped and curled - with how hollow and frail they are if I tried heating up and straightening it the base would shatter altogether.

The Marine body - There are visible air bubbles in both leg groves, the crotch plate, the ribbing at the hip, the purity seal tips on the chest, the ribbing under the powerfist arm and all over the thumb and fingertips on the powerfist itself.

The plasma pistol arm - visible air bubbles on the cabling for the pistol, the edge of the shoulder pad and on the wings of the eagle itself, obscuring and ruining the detail of the feathers.

The helmet - Air bubbles at the back of the helm and on the seal-joint at the side of the head.

The backpack - acceptable, no flaws.

The Ork head - acceptable, no flaws,

The banner - The back of the aquila at the top is a disgrace. The top where the studding is is misaligned with the rest of the aquila and there's a bizarre triangle shaped indent at the edge of it. From a top view it's not even straight! There's a visible air bubble at the top of the crossbar that's taken out a whole edge.

I also inspected a friend's two that he'd pre-ordered on the day. One of them had near identical flaws on the helmet, body and banner top.

The other, same flaws on the body - the banner top was ok but the banner pole itself managed to be in a zig zag Z shape.

Mail Order have asked me to email them photos which I will do later today. They did NOT ask me to return the product to the manager of the store. They DID however ask my friend to return his two to the store so they could send new ones out.

Now with attached pictures. Click for a larger image.

Fething disgraceful.

Hmm... not great. Bubbles on solid surfaces are fixable, but on details such as piping require a level of sculpting ability. Poor show.

Gak.

I am not looking forward to opening that box when I get it Monday...

Most of this stuff looks like it would take some fairly involved work to fix... even on the example above, which is fairly mild compared to some of the worst examples of finecast low quality in this thread, it would take a few hours of work to get a smooth, seamless finish on the model... smacking on liquid green is not going to cut it. because a lot of those bubbles and seams or on ridged detail too, you can't just use the emery boards to smooth it out, you have to sculpt... carefully.

Of all the negatives of GW many have complained about, pricing, marketing, release schedule... the fiasco of Finecast is by far the worst in my opinion. All the rest are related to poor business decisions, but this one is a pure and outright failure to deliver quality product. I can deal with everything else, so long as the product is quality and desirable. Let's face it if we love a mini we will figure out a way to get it, even if it is late and expensive.

But this... this is a legitimate deterrent to even purchasing the product line... miserably disappointing... I wish they could do better, for us and themselves in the longrun.

I like how alot of pro-finecasters are arguing that we never looked this hard for flaws in the old metal models, and never had threads like this about them.

I pose the question that is so telling of Finecast quality :

Can anyone even remember the last time even one of the now- stereotypical finecast problems was found when they bought a metal or plastic model?

I sure as heck can't, and it's been just over 15 years of 40K for me. Unless I guess you count bent staffs, or banner poles, and with metal, you just bend them back. The worst I ever got was flash, and that comes right off.

MajorTom11 wrote:Of all the negatives of GW many have complained about, pricing, marketing, release schedule... the fiasco of Finecast is by far the worst in my opinion.

This also troubles me greatly. Their quality and their customer service were likely the best in the industry, and unrivaled. The former certainly can't be claimed anymore, and the latter has got to be getting stressed by it. The whole thing makes me sad more than angry to be honest. GWS usually makes really kickass product so these sorts of problems are very disappointing.

I know there are new Necrons coming out soon in a second wave, and it's not right that my anticipation is so heavily tamped down by the fact I know some of those models will likely be Finecast.

To be fair, metal and plastic DID have issues, but nowhere NEAR the scale of some of the finecast horrors I've heard, and now the one I've seen first hand from my friend. Metal, multi-part models did have warping issues (has anyone else tried to put together a Beast of Nurgle? *shudder*), and occasionally plastics would even show up warped, melted, or missing parts. It was just much more uncommon. Metal pieces really did have warping problems though-the beast was only one example, I know I've dealt with about 10 others. The bubbles, holes and severly damaging flash are much worse on some finecast though. I've had pretty decent luck with my finecast-any problems have been EASILY fixable, if not unnoticable. However, any issues on the 25th anniversary model will be returned-I'm paying $35 for a limited run, power-armored mini-I demand perfection on him. I got a perfect Cato Siccurius-I expect a similar level of quality to him on my 25th anniversary model. I'll find out next Tuesday...

Pacific wrote:That's hands down the worst model that has appeared in this thread. Can I ask how long ago it was that you bought it?

My initial purchase was in January 2012. Those pictures are of the replacements sent to me over a month later, February 2012. As to when they were cast... who can say? What I believe to be the batch code on the box is 1292.

Emerett wrote:That vet is shameful, I hope you sent those back.

Those were the replacements.

For the second time in a row my Failcast replacements have been worse then the originals. I demanded and thankfully received a refund. I wasn't about to wait another month+ for further replacements.

Going forward I will be unequivocally avoiding Failcast and seeking out older metal versions and strongly urge everyone to do the same.