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Kanluwen wrote:They're going to be in IA11, but it seems that Cadians are gonna be the 'stars' alongside of the Space Wolves.

:( i want none of those, eldar on the other hand, there my next army I think, them or orks

Salted Diamond wrote:I was nervous when I first ordered from FW (back in 08) due to all the comments of QA issues but have yet to have any real problems. And this is after

1) 90+ Elysian Drop Troops
2) 3 Elysian Sentinels
3) Vulture
4) Valkyrie
5) 2 EC deadnaughts
6) LR extra armor
7) Mars pattern Leman Russ
8) Vanquisher turret
9) 3/2 Chimer/Leman Russ Track guards

And this is only that start. I can't wait for tax season to order more. I plan on getting a warhound when I make Sargent.

Well Over the course of several years lets see.

MK IV dreadnought x2 (with weapons)
Chaplain Dreadnought with plasma cannon
Space wolves terminator upgrade kit
Blood Angels Terminator shoulder pads
Black Templar terminator shoulder pads
Etched Brass x 3 different sets
Lugft Huron
Red Scorpion honor guard
Red scorpion vanguard veterans x2
Red scorpion tactical squad x2
Commander Cullin
Space marine pre heresy bolter 1x each set
Space marine pre heresy armor x Multiples of several sets
Predator extra armour
Land raider eagle doors
rhino eagle doors
Space wolf transfers (for Kjarl Grimbloods icons) x3
Land Raider extra armour
Tyberos the red wake
Raven Guard upgrade pack
Space marine character upgrade set
Space marine special weapons pack
Space marine heavy weapons pack
Pre heresy assault squads (both types)
Contemptor Dreadnought x 2
Currently all available contemptor weapons
Dreadnought autocannons (left and right)
Dreadnought inferno cannon (conversion fun for later)
Land raider achilles
land raider prometheus
Land raider Heilos
Land Raider mk2b

And the last but not least

4 Mars Pattern Warhound titans

2 Mars Pattern Reaver titans

Next up for order
New contemptor pieces
new contemptor
World eaters terminator and power armor upgrade kit
Lord Zhufor

I love Forge World because even when they screw up a cast I call them and BAM, 3 days to a week later there's the fresh free new piece waiting in my mail for replacement and I get to chew the old crappy on into shape for conversion work. Recently their quality control has picked up so fast out of 12 orders, the last 4 have been totally issue free.

Forge world has a wonderful habbit of producing models that I enjoy and I am a very big fan of Will Hayes' work.

BTW 2 of the warhounds and 1 reaver were purchased after market and I already have my eyes on another reaver.

I can not comment on FW quality control, because I have never ordered anything from them besides their books, but:

Recently their quality control has picked up so fast out of 12 orders, the last 4 have been totally issue free.

Going four for twelve isn't exactly great.

H.B.M.C. wrote:I can't imagine me recommending a modelling anything... let alone a master class.

And looking at those Hierophant pics... yeah... there's a reason I'm never ordering one of those, and it' ain't because of the flash. It's because that massive thing is held up on four thin spikes. It's entire weight is meant to be held up buy four joints. Outside of drilling into it and putting some copper rod in there, it won't stay, and that's assuming the rest of it doesn't break on those tiny spikey 'feet'.

What's wrong with pinning? You make it sound like a last resort, I see it as par for the course for pretty much anything.

The Hierophant kit is ill-thought though. I remember seeing a few pics of sagging legs. That block of lash whips looks awful.

augustus5 wrote:I can not comment on FW quality control, because I have never ordered anything from them besides their books, but:

Recently their quality control has picked up so fast out of 12 orders, the last 4 have been totally issue free.

Going four for twelve isn't exactly great.

4/12 perfect

but we don't know how many or what kinds of defects were in the other 8. might have been minor stuff that was easy to fix.

ToI wrote:

augustus5 wrote:I can not comment on FW quality control, because I have never ordered anything from them besides their books, but:

Recently their quality control has picked up so fast out of 12 orders, the last 4 have been totally issue free.

Going four for twelve isn't exactly great.

4/12 perfect

but we don't know how many or what kinds of defects were in the other 8. might have been minor stuff that was easy to fix.

Sorry meant to be clear on this. The last 4/12 have been perfect, no mold shift, no bubbles, no warping. The other 8 any issues I had I called in and had replacement parts at no cost shipped out. The other problems I've had consisted off...

Warping issues (fixed with a ruler and some hot water)
Minor bubbles (fixed with green stuff, about the same as finecast)
Mold Shift (had this on two pieces, was able to fix both in the end but FW shipped me replacements for both anyways)
Had one shipment where I had ordered a dozen pieces and got a repeat of one item but they forgot another. That was fixed in 5 days so I got a pre heresy squad for free.

So what their QC doesn't pick up, their customer service does, and fast.

3 orders I've had my cake and got to eat it too, bubbles and warping that would've made the piece useless to any basic or new player. I called them in and got new flawless ones, then took a couple of emery boards and some green stuff and fixed em anyways.

FW's customer service does not expect you to have a great deal of modeling skill and only recently started expecting you to fix minor warping yourself, for which they provide a guide on their site.

Only BIG complaint. FW's resin is ill suited to small thin pieces, swords, axes etc. They are flimsy and weak compared to GW plastic and must be pinned, they are also very prone to warpage.

Jazz is for Losers wrote:What's wrong with pinning? You make it sound like a last resort, I see it as par for the course for pretty much anything.

I have pinned exactly one model in my entire life - an Ogryn Bone 'Ed - and that was before I discovered the power of GREEN STUFF. I no longer build anything out of metal or resin without GREEN STUFF, and I worry no longer.

But GREEN STUFF, despite its supernatural and holy powers, will not hold a Hierophant together, and thus I shall how purchase one.

I actually have not used Greenstuff yet. (Sad for me), but seeing as it looks great, I shall probably try it out soon.

Getting a FW Avatar. Hope it turns out good.

Most of this thread i've heard that FW is a lot more expenisve than GW, but i was just looking at some Battlesuits for my new Tau army, and the broadside model I love is only 5 USD more than the standard kit. Once I get my paint scheme fully Ironed out, im gonna pick up 3

Where should I begin. Forgeworld's website is very well done and everything they list there for sale is very beautifully photographed. However, I must say that my experience with them is not very good though.

I order a few pre-hearsey weapons ie the heavy bolter, lascannon, multi-melta, and plasma cannon set.Together with these I also ordered a set of pre-hearsey weapons and backpacks.

As I opened the package, I discovered that there are loads of problems with them.

Flashes I can put up with, but most of the backpack's were not well cast and has holes of insufficient "material"

Misalignments are also very horrible and it looks like they have been though a wrap gate and not been successfully regenerated after they exited...

I dont think I will be ordering from them ever again. Might post some of the pictures of these when I get home tonight to see what you guys think.

So call them up and get replacements, rather than complaining about it here.

Kanluwen wrote:So call them up and get replacements, rather than complaining about it here.

I would say that this is a place to complain about FW, this is a thread about the company and all. But this is a problem that is easily solved by calling customer service.

nectarprime wrote:

Kanluwen wrote:So call them up and get replacements, rather than complaining about it here.

I would say that this is a place to complain about FW, this is a thread about the company and all. But this is a problem that is easily solved by calling customer service.

It's a place to post complaints about the products you've received, sure.


But to pretend that it's the end of the world that you got a bad product is completely ridiculous. Their replacement policy is well-known, as is GW's proper.

Agreed on both parts.

Very simple- (mostly) great models of (mostly) great quality, average rulebooks ( very nicely made but rules leave a lot to be desired)... main problem though- price. Unfortunately I really, really can't justify to myself spending 24 pounds for one mounted model, doesnt matter how nicely made. So apart from odd second habd FW stuff, I never bought anything new off them and I doubt I ever will.

nectarprime wrote:

Kanluwen wrote:So call them up and get replacements, rather than complaining about it here.

I would say that this is a place to complain about FW, this is a thread about the company and all. But this is a problem that is easily solved by calling customer service.

Biggest issue I have with their customer service line is that it's not toll free so many of us are looking at international charges...worse if you only have a cell phone. Also, since I'm in PST and they're 8 hours ahead, I'd have to call after after 1AM. Their email responses have also been spotty as reported by many so it's not a great alternative. Not exactly the best custom experience though I hear once you do get through, they're more than helpful.

I recently ordered some stuff, one of which is the predator armor add on kit. Think the molds must be ancient as many of the rivet and smaller details on the door panels are very blurry, edges are not sharp - they look like they are somewhat melted. Been meaning to call them about it but their operating hours just don't work that well for someone with a 9-5.

As I previously said, when I sent my email through, it took about 2 weeks to get a reply. That the the longest part - initial contact. I assume they get an absolute gakload of emails.

Once I got my response, it was obviously assigned to someone on their end, because emails were very frequent. After initial contact, emails were every working day. I'd send an email in the morning and get a response either late at night or when I got up the next morning, due to time zone differences. After 3 days my parts were on their way, they were friendly about it, and only asked for the models batch number. It didn't even have one. I tired to be helpful and supplied the batch numbers from the other models I ordered, and that satisfied them.

You can email Forgeworld? Sweet...

Decided to try out the email method and fired off an email to Forgeworld last night with pics of the miscast parts of my previous order. Woke up this morning and had a response in my inbox! Took them 6 hours to respond so I was very surprised. Provided them with the batch number and got an update an hour later saying my replacement is being shipped. Thank you Forgeworld! Fingers crossed the replacement won't have the same issue but from this experience, their support is awesome!

Wow Eggroll. That's incredible based on FW's past track record. It would be great if your experience with e-mail is becoming the rule and not the 1 in 1000 times an e-mail request gets answered/ fixed.

I always get answers from my e-mails to them. I think the fastest was about 3 hours.

What is Forgeworld's email?

H.B.M.C. wrote:I can't imagine me recommending a modelling anything... let alone a master class.

And looking at those Hierophant pics... yeah... there's a reason I'm never ordering one of those, and it' ain't because of the flash. It's because that massive thing is held up on four thin spikes. It's entire weight is meant to be held up buy four joints. Outside of drilling into it and putting some copper rod in there, it won't stay, and that's assuming the rest of it doesn't break on those tiny spikey 'feet'.

One of my friends mounted his on a Valkyrie flying stand to give it something other than the four points to rest on.

Just got a FW Avatar. Perfect quality.

Ogryn wrote:What is Forgeworld's email?

I used fworderenquiries@games-workshop.co.uk which is for existing orders.

Kanluwen wrote:

nectarprime wrote:

Kanluwen wrote:So call them up and get replacements, rather than complaining about it here.

I would say that this is a place to complain about FW, this is a thread about the company and all. But this is a problem that is easily solved by calling customer service.

It's a place to post complaints about the products you've received, sure.


But to pretend that it's the end of the world that you got a bad product is completely ridiculous. Their replacement policy is well-known, as is GW's proper.

Where's my replacement Lucius Baneblade?

In a time machine?

I've had a few problems with some FW models. But in light of the amount of orders I placed with them last year, about 10k, it's not that big of a deal. In each case they fixed the problem with little or no hassle.

GW and FW seem to have the same attitude about fixing problems. Their CS is top notch.

Kanluwen wrote:In a time machine?

You're on a good standing with FW, can't you do something about it? I still have the Lucius turret and the bolter turrets, about the only parts that were salvageable.