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I don't think there's really anything that could be done, Brook.

As a wise man said once:

"Damnit Jim, I'm a doctor not a Necromancer!"

It saddens me to no end then.

What happened? Outside of working on it before providing photos, which to them means they can't see it's condition on arrival, I haven't heard of Forgeworld refusing a replacement.

The top of the hull was bent upwards, making it impossible to affix it to the hull and put the turret on top. They told me to heat it up and bend it into shape, which resulted in the piece snapping into two pieces. I tried getting into contact with them several times, even asked if GW Amsterdam could help out, but they even ignored an official GW store.

BrookM wrote:The top of the hull was bent upwards, making it impossible to affix it to the hull and put the turret on top. They told me to heat it up and bend it into shape, which resulted in the piece snapping into two pieces. I tried getting into contact with them several times, even asked if GW Amsterdam could help out, but they even ignored an official GW store.

I had a similar issue, emailed them, and they sent me an entire new unit a week later.

If they actually did say that, you should have simply refused and said "If I do that and It doesn't work, you wont refund me because it will look like a mistake on my part"

If it was bent, you tried to fix it and it then snapped and you sent them an email afterwards, you cant expect a replacement.

Either way, its either gak luck or an anomaly, because I find their customer service to be bang on.

Wow Brook, that is messed up :/ Sorry to hear that you had that experience with FW.

I'm sorry to hear that...

Well, I just purchased 2 epic reaver titans & 2 epic shadowswords, and my opinion is - meh.

The castings were mostly OK, but one of the shadowswords had a gaping hole where one of the exhausts should be, and one of the titan carapaces had a horizontal hole in it.

What also bugged me was the sheer amount of excess resin - huge blocks of it - sometimes bigger than the parts themselves. Also the level of release agent was crazy, it was so bad, that some bits would slip out of my fingers when I tried to pick them up.

Anyway I got replacements sorted out quickly & easily (they replaced the entire order, which was nice), but even the replacements had some (different) problems, but I have enough good pieces to build the models, so no problem really.

Well Jayce I did say older kits would have problems. I do not lie.

H.B.M.C. wrote:Well Jayce I did say older kits would have problems. I do not lie.

I wish now I had taken heed of your wise words

Seriously though, you were right on the mark. I'm just thankful that the problems weren't a lot worse.

Sounds pretty good, Jayce the Ace. Except for the miscasts....

I love their aircraft models. I want a Thunderhawk for my ultramarines, and the Eldar kits make me want an Eldar army even more.

Well, may be ordering the new Pheonix Lord.

H.B.M.C. wrote:Well Jayce I did say older kits would have problems. I do not lie.

Seems to be the way. I'm doing a sentinel powerloader I had some years ago, Kan asked me about it in another thread, it was shocking. Sculpting a bit crude and irregular, resin finish a bit rough in texture, and the mould slippage was beyond. It was so bad on some parts of the claws, I guess a lip of about 1mm which is quite a bit on a part only 3-4mm wide. Took some imagination to cut and file that to shape.

Did you save the model?

Never had a miscast item but had plenty bits missing or mispacked. Sorted out quickly though. Put a new order in on friday so fingers crossed

Ogryn wrote:Did you save the model?

The powerloader? Yes I mentioned it because I've just been working on it, you can see it finished in my gallery.

I guess I've been pretty lucky in that regard. I got a Stormtrooper Chimera commander and converted him into my Creed, and my buddy got a bunch of FW stuff (like a IW Dreadnought, among other things). No miscasts or excess mold release agent to be found. I'm really sorry to hear about half of your stories, though; especially Brook!

Howard A Treesong wrote:

Ogryn wrote:Did you save the model?

The powerloader? Yes I mentioned it because I've just been working on it, you can see it finished in my gallery.

The little orange acrylic lights on top of it really sell it. Can't even tell there were casting issues.

Really good models and books but overpriced.

But worth it.

So much yes. Just yes. YES.
That is my opinion.

Which kits have you purchased?

I used the blocks on the bottoms of my dkok grenadiers to make concrete dividers for my heavy squads;
[/img]

Yeah I'm saving those pieces for concrete junk too. I don't normally save excess chunks of sprue rubbish but those bits jumped out as useful.

-Loki- wrote:
The little orange acrylic lights on top of it really sell it. Can't even tell there were casting issues.

Thanks! But take my word for it there were... but the weathering and more disguises it. Also the resin was quite grainy, it was cream coloured and seemed a bit coarse. Other FW products I've had more recently are cast with a dark grey resin and are much smoother, so I've been much happier with them especially my DKoK and Nurgle stuff.

zariart wrote: I used the blocks on the bottoms of my dkok grenadiers to make concrete dividers for my heavy squads;
[/img]

those remind me of the construction dividers on freeways here in California. much like these ones here(ours are a bit taller I think) http://extras.mnginteractive.com/live/media/site207/2011/1005/20111005_102343_SX06-PRAIN_500.jpg

Some nice looking DKOK there.

Howard A Treesong wrote:

-Loki- wrote:
The little orange acrylic lights on top of it really sell it. Can't even tell there were casting issues.

Thanks! But take my word for it there were... but the weathering and more disguises it. Also the resin was quite grainy, it was cream coloured and seemed a bit coarse. Other FW products I've had more recently are cast with a dark grey resin and are much smoother, so I've been much happier with them especially my DKoK and Nurgle stuff.

My Heirpohants torso is that creamy, coarse resin. I was assuming they used it for larger parts that weren't likely to be flexed, but ising it on Sentinel parts doesn't jibe with that.

The dividers in the traffic pic are exactly what I was thinking.
I have not had issues with bad casts with forgeworld except for what seemed to me excess membrane between arms and torsos. On imperial guard I could determine it easier than on for,example; Nurgle.