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I thought that was standard issue to all Aussies...ya bunch of degenerate criminal bums!

awww, uncalled for

AUS stores are a lot less harsh (from what ive heard and from experience) and my LGWS is pretty decent with nice people (unless weekend, ARGH KIDS!). but this could be me and i don't know if AUS GW stores have different style of management.

Quiet you! Cheek your betters again, and it's New Zealand for you!

Mad Doc Grotsnik wrote:Quiet you! Cheek your betters again, and it's New Zealand for you!

You wouldn't dare

now, for something completely different, the gruen transfer is on.

One more word, and you'll be reduced to looking at Sheep and eating 'Fush and Chups' for the rest of your years!

Bah, call that a threat!


disclamer: I have nothing against NZ and their culture

Isn't that because AUS GWs charge so much more?

isn't thats why maelstrom gaming was invented?

My last experience at a GW store:
I hadn't been in a GW for a while, hadn't bought a WD, so I walked around looking at the new kits whilst waiting for one of the staff to be free so i could buy some Scorched Brown. I was duly acknowledged, greeted, polite discussion about my army.
Then.. "So while you're here buying that scorched brown to paint your Tau, do you want to buy the Assault on Black reach box? its awesome"
No, thankyou.
5 steps closer to the counter.

"Hey, have you seen the black reach box? its pretty awesome."
"Yeah it looks cool"
"So how many did you want? 3 or 4?"
"Actually i play tau... just came to get some paint"
"Ahhh you can never have too many cheap space marines."
...
At the counter.
"can i get scorched brown and a white dwarf ?" (yes i do say smileyface)
"Sure, do you want me to add a box or two of black reach onto that as well?"

...
actually, i had the same experience with the Stompa and with the Baneblade on the other two ventures i've had to make for paint. Otherwise, i buy for 40% discount off buy-for-less-online on eBay.

Does anyone else find that these color-tests make working for GW sound a lot like becoming a Scientologist?

Next they'll have the J-Meter (J is for Jervis!) and you can get in touch with your inner Kirby!

Those 10 rules feel very familiar.

They should relax more.

I wonder if they give 2nd chances when they learn that their employee has been playing another war gaming brand, or if they execute them commissar style.

There are no second chances, only Last Chancers...

At least you are not required to have flair.

scuddman wrote:Long story short I was sick of what I was doing and wanted a job that would be more "fun".

Kudos to you! That's always a tough choice. Good luck finding something that you enjoy.

(May I suggest a technical position in the medical industry? Cool work environment, interesting things to do and you can make a living wage. It's what I do.)

olympia wrote:At least you are not required to have flair.

They do, it's just been implanted rectally. Jk

scuddman wrote:

6. Establish a Rapport with the Customer. What does this mean? To hold conversations and from a common bond with the customers you speak to. The art is to always convey a friendly impression. To do this ask and use their name, talk enthusiastically about their army, relating their army to your own personal hobby experience. For potential and non-hobbyists, try to find something else you have in common.

Man, I thought they were friendly to me because of my winning personality and great people skills. Seriously though, this list casts serious doubt on the nature of all of my experiences in my friendly GW.

Ah, but appearance is everything. Believe, you meet some right odd'uns working for GW. Then you meet the customer (who didn't see that cheap shot coming?).

But the Rapport is important. With the younger kids, I 'befriended' their parents. Get to know them, even if it is just by surname, and even acknowledge them in the street with a smile. Helps to sell more models that way, as they are happy their kid is getting the right support and advice, and the money being spent isn't entirely wasted.

And with the older gamers, it's all part of the social side of gaming. Know them by name is the first step. Certainly, my entire social group nowadays all stems back to my time working for GW. Guy whose house I share was a fellow staffer, most of my close friends are fellow gamers I introduced to veterans night. And the rest all stem from that handful of people. All due to Commandmant 6!

They need to make some emphasis on not annoying customers with the hard sell on products they have no interest in. Mention it once, but god damn it is annoying to get it more than once, or have the "that'll be [what I was buying] and [X amount of the flavour of the month]"
Nothing will make me feel more like a faceless, brainless wallet than that treatment. It's very counterproductive.

Valhallan42nd wrote:

scuddman wrote:That was word for word right out of their textbook.
A question might be:

You have already greeted a customer as he enters the store. He looks at you and asks about land raiders. Which of the ten commandments do you use next?

One would assume #9. But I'm sure there is some kind of gotcha. Do you still work there?

and here's the kicker, while number nine is the obvious choice it isn't the only one.. and if you pick anything but nine, you lose...the problem with ambiguous questions is the answer is ambiguous as best.. Logically #9 is right, but there are situations where it isn't.. That's why those tests fail.. Especially because there is not enough context to get a solid legitimate answer.

Mad Doc Grotsnik wrote:

But yeah, had a couple of roleplays during the interview to demonstrate my skills.

Stop right there. Roleplays are a far stretch from reality. The person doing it isn't going to gawk at the price, etc. I was a GW manager and I modified the roleplays to include this kind of stuff. Very few parents are going to come in and load up on stuff because you tell them to buy it. Same thing with the continuous asking of "Have you seen XXX? It's the coolest, you should buy one" I fired a kid because he was harassing customers like this.

Matt Varnish wrote:Yeah I remember the day they announced the end of metal bits by weight for staff.. I made a 2.5 kg bitz order that week

During my time at GW I helped open 2 stores in the area. The regional offered us 2 free kilos of bitz if we met our goal the first month at one of the shops. Well we did...one completely mounted dark elf and a complete slayer army (this was around that chaos campaign) anyone? Oh it wasn't all free, I had to drop $15 bucks on 60 Dark Elf horses.
Actually, they gave me a free LOTR, Two Towers, and Return of the King box when I started as I had never played it. Another guy who started at the same time didn't play Fantasy and they gave him a box......man those were the days. But then again, I got paid like crap...

My last few experiences with GW have been in the same ilk as a few of the others listed above:

"Hi, I want some paint and you to order me some Blood Bowl miniatures so that I don't have to pay for postage".

"Have you seen the new...blah blah blahs?"

"Yes"

"Aren't they phantasmagorically splendourific?"

"Can I just buy the paint and order the miniatures?"

"Sure, what else do you play? Have you seen our new blah blahs?"

and on ad nauseum.

Basically you aren't scared of the nerds in the store giving you some wierd skin condition or giving you a stench that cannot be purged without a live chicken and a rabbi...its the red shirts "enthuisiasm" (without a clue about commonsense and people's tolerance) that makes you not want to come back.

I'd rather pay the postage and order over the interweb than go back into a GW store now - websites don't give you the hard sell and there's a back button...

Wow, this explains so much of why going into a store can suck.

Now I know why so many of my exchanges felt like question and answer sessions...

And this is why my FLGS is on the other side of the planet.

BloodInTheSand wrote:Haha you have to level up to make more by doing quests lol

HAHAHAHAHAHAHAH! oh my that is funny.

Those "10 commandments" are just common salesman knowledge. All employees should know that with common sense and teachings from higher up employees not a list of 10 aggroant listing rules. I guess they have them stuck up in the box office? lol.

mercer wrote:Those "10 commandments" are just common salesman knowledge. All employees should know that with common sense and teachings from higher up employees not a list of 10 aggroant listing rules. I guess they have them stuck up in the box office? lol.

So, calling them arrogant rules makes them any different than the common salesman knowledge? Same, Same. Look, any salesman needs to be taught, how he uses that knowledge in an 'approach' is as different as the many cheeses on the planet. Just because you know the 'common sense' doesn't mean you can apply it properly or even apply it at all. That's why some salesmen are goog and some aren't.. that's why some salesmen still look like slicky boys and others are smooth and unassuming.. In fact there are still Snake oil salesmen and their approach is to use thta common sense and deceive their 'marks' and get the most from them they can and move on to the next mark. There are also salesmen who use all their skills to be able to help the customer..

Calling it the 10 commandments is no different than calling it the 10 traits of a good salesman. it's just a title, call it peanut butter and jelly with powdered sugar if it makes you feel better.. Otherwise, just realize it's a trait trend that is taught to all Gw employees because not everyone has those common people skills and without the 'teaching' of those traits, the staff would really be peachy.. lol

I'm obnoxious and interrupting, so I don't get sold to.

Take my advice, kids.

ungulateman wrote:I'm obnoxious and interrupting, so I don't get sold to.

Take my advice, kids.

lol, now see, you are just a good challenge..