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yevix wrote:

DarknessEternal wrote:Why didn't you check it before you left the store?

He shouldn't have too - you pay good money you better get good quality out of it -

The magical, dreamland in which you live sounds delightful.

In the real world, mistakes happen in billion dollar projects that also cost human lives. Quality control on your plastic army man whose worst consequence is they have to make you a new plastic army man certainly has lower need.

yevix wrote:

AustonT wrote:Astorath doesn't have eyes. I have the metal mini.

Nothing a little greenstuff can't fix, suck it up man!

Iranna.

Asinine.
I was stating a fact. No, greenstuff will not fix the empty sockets in Astro's head because painting eyes on 28mm models is daft.

Iranna wrote:Nothing a little greenstuff can't fix, suck it up man!

Your attitude is laughable.

Ok yes you can get a mobile phone for £10 but thats like buying a bag of green plastic army men instead of imperial guard.
And you don't need to send the model back to GW if you phone up saying it's faulty, hell you don't even need to send a picture of it but it's courtesy.

I'm sure we would love to live in this magical pixie land where we don't have to do this or that but we don't, one of the main things you don't have to do is pay GW's prices for GW minis there are many websites out there which sell them cheaper.

Oh and if I bought a car and it turned out it couldn't turn left, I would see it as a challenge

With regards to checking the model before hand, I honestly believe that is the best practice. However, some of the models come in boxes like the normal multi-part plastic ones. You cant really check those ones without opening it up.

Of course, I really don't see the problem. The model itself looks fine to my extremely inexperienced eyes, with what seems like a generous returns policy from GW I really don't see what all the fuss is about.

DarknessEternal wrote:

yevix wrote:

DarknessEternal wrote:Why didn't you check it before you left the store?

He shouldn't have too - you pay good money you better get good quality out of it -

The magical, dreamland in which you live sounds delightful.

In the real world, mistakes happen in billion dollar projects that also cost human lives. Quality control on your plastic army man whose worst consequence is they have to make you a new plastic army man certainly has lower need.

I think its quite reasonable to expect the quality they claim, with no need to do the quality control yourself.

I don't really understand your argument though. If he is spending his money on a product, he should expect the product is as advertised. It is not his fault if GW tried to shaft him on a sub par product.

MikZor wrote:Wowser, who would honestly buy a phone for under 10 quid though I stand corrected none the less

Also just for the record i know your not the OP, those questions were for the OP.

Whine: To complain or protest in a childish fashion.
I fail to see how or where i have 'whined' about anything in this thread

firstly don't quote ME and expect me to answer those silly questions - the fact that you quoted me suggest you were writing that to me - you should have stated it was for OP -

also you assume we whined because you think we are acting childish like I assume you are acting childish - just because you say something my friend doesn't make it so.

anyways I am tired, I feel sorry for you when you think that Paying premium prices doesn't equal Premium service - its like buying first class seat on the plane only to find no first class seats whatsoever available when you go an sit down.

I am done - off to bake a pie you can live in your lala land of fairness


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DarknessEternal wrote:

yevix wrote:

DarknessEternal wrote:Why didn't you check it before you left the store?

He shouldn't have too - you pay good money you better get good quality out of it -

The magical, dreamland in which you live sounds delightful.

In the real world, mistakes happen in billion dollar projects that also cost human lives. Quality control on your plastic army man whose worst consequence is they have to make you a new plastic army man certainly has lower need.

You act like quality control is such a hard thing to do and only THE most special of business should use it - I mean what do GW store clerks do all day that they cant simply check a product before selling it to the customers - like I said before PREMIUM PRICES EXPECT PREMIUM SERVICE - honestly I don't know what lala land you live in but stay there and don't leave home.

you know what in your world every independent store would be dirty, have poor customer services and heck wouldn't repair their products because why would they "mistake happens in billion dollar project why should we care in our little store" - there is a reason GW has a customer complains department - if a service is not provided to the standard you expect you make a complain - the is a reson companies spend BILLIONS every year trying to make their customers feel better by increasing customer services and customer realtionships - but apparently GW is immune because clearly there are worst thing out there.

heck true story - I got stabbed 3 years ago but hey who cares about me being stabbed there are people who are shot every year and die I am the lucky one, I shouldn't expect the person who stabbed me to get caught by the police should I no there are plenty of worse things in life - I Live in lala land where apparently premium prices = non premium service and me expecting my product to be checked before sale is STUPID-

seriously if its so easy to quality check the product before buying it why didn't the GW clerks do it - oh I forgot its not in their job description if it doesn't include sitting on your arse painting toys you shouldn't expect them to do anything. My local gaming shop provides near beast services I can imagine - not only can I book a table but they provide me with all the rules and rule books I need and even spare miniatures if I don't have any and even give us a ref who will overseer the whole game and if I ever get problems like my metal figs having some mold lines guess what the store clerks clean those up for me - yes I can do those things myself but I pay premium prices at their store and they realize that with those prices you expect a certain degree of customer care.

in the UK we expect businesses to perform with certain quality and standards maybe where you come from you don't but in the UK we do - its expected


I do have 1 question - do they really send out a new miniature simply with a picture and a call to GW - do you realize how easy it is to milk it - buy a fine cast - melt it a bit- complain - get a free miniature - if gw are really sending out free miniature like that boy am I getting multiple astoroths - they have no proof it wasn't a finecast error and since I don't send anything back I get to keep 2 miniatures

here are some GW policies

4 Ownership of Products
4.1 You will become the owner of the Products when they have been delivered to you.
4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.

also this

7.5 Products returned by you because of a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option) (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product.

the only way they can proof a defect is by looking at the product first hand - the higlighted clearly states you need to send the product back to them - its not simply "call them up and get a new one free"

I am done listening to your nonsense

MikZor wrote:Wowser, who would honestly buy a phone for under 10 quid though I stand corrected none the less

As for replacements, i've heard of that happening on forums and such(see the second post in this thread*), then again it is the internet. Best bet is to ring and ask though, just don't mention your within driving distance of a store

Worst case scenario, is the OP has to drive 25mins(the horror) to GW and get a new one, probably checking it this time around

IMO if the OP has had every single finecast model he bought in terrible condition, then he really should be checking the next ones he gets feverously anyways, Fool me once, shame on you; fool me twice, shame on me. I will concede and say he really shouldn't have to but i don't think it's as epic an ordeal as it seems in this forum, especially as it could have been avoided by the OP.

*honestly though i am unsure if it was sent back, doesn't seem like it though

Also just for the record i know your not the OP, those questions were for the OP.

Whine: To complain or protest in a childish fashion.
I fail to see how or where i have 'whined' about anything in this thread

Hi chaps/chapesses
I really didn't expect this amount of replies! Normally if I post a thread I get two or maybe three replies! Seems this one is a bit of a sore point for some! As the OP I will answer some questions: Yes I should check but as stated I should NOT have to!

I now steer clear of 'fine'cast due to the problems I have had but sometimes it is very difficult when some models are only 'fine'cast. I do also ebay for a lot of things.

I think that it is wonderful that people are having such a good time with 'fine'cast I really wish I was one of them! I can't be THIS UNLUCKY and yes I do have rather high but not ridiculous standards due to the fact 1, I do a lot of commission work and 2, I want quality for my money - the old saying is 'you get what you pay for in this world' in NOT being upheld by GW. I have just bought an Iwata custom micron airbrush because it is reputed to be the best you can get. Due to the great expense, I EXPECT quality and I do not see why we do not get it from GW.

The prices and comparisons made here are valid and need to be addressed on a relative scale. You buy a NEW car from a dealership and test drive it to make sure you LIKE it. You don't test drive a car for soundness unless it is SECOND HAND. We do not buy second hand models from GW. Mobile phones are getting cheaper all the time with the advancements whereas with our models they are getting more expensive with the 'advancements'.

Getting a replacement is fantastic but a LEGAL OBLIGATION of GW, but as told by a member of GW the other day, you just try to get a REFUND and see where you get! With the prices - have you seen a look on a parent's face when their child is begging them to buy them a battleforce?! If you could bottle expressions like that, it would cure warts!!! Another member of GW told me that (in hushed tones) they hate 'fine'cast and that if they didn't work for GW and get the discount they do, they would NOT be involved with the hobby in the first place.

The main reason for posting this thread was due to being sent some commission work by a chap where included was a perfect casting of a finecast inquisitor coteaz! On inspecting this I then rushed to my grim hoping for the same and being for the (loss count) time, being dissapointed. I am also going through some Sanguinary Guard - plastic and with perfect wings! Instead of resin, why not make all the models plastic?

Although I totally agree with Yevix, I also agree with people being allowed to their opinion. So typing crap about growing up should not be on this forum in general. Personal attacks are NOT welcome. As to the 'wow only 25 minutes to your GW store' I pay DOUBLE for my fuel than Australians do, so I think I have the right to be concerned about that! Even though Australia (being an incredibly beautiful country) is the largest Island on this wonderful planet and ours being one of the smallest, we do have a seriously crap road system which is blocked up all the time!!!!

So please only decent replies as the sarcasm that some of us are posting isn't doing much for the poster's cred! Remember that sarcasm is the lowest form of wit!
Cheers

I'm wondering where people are getting all these dodgy Finecast models from.
I recently got my latest bulk order from GW, my DE Haemonculi coven, which consists of mainly wracks and grotesques.
30+ Finecast models, not one of which had a single flaw.
All of them were perfectly cast with minimal flash/mould lines.
The models were of a far higher production standard than the last metal models I bought which needed quite a lot of work to get rid of mould lines/flash/vent residue.

What's wrong with the model in OP's post?


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I think Finecast is one of those issues where those who suffer from it are much, much, much louder than the satisfied customers; I've gotten good finecast models and not posted about it... I think that, as with a lot of GW stuff, the satisfied customers are just a silent majority.

marv335 wrote:I'm wondering where people are getting all these dodgy Finecast models from.

Vocal minority syndrome.

There seems to be a lot of people getting dodgy casts due to the nature of message boards, but the amount of people complaining about it on the internet is a very, very small portion of GW's customer base. We're talking tiny. When you consider there are tens of thousands of stores across GW and independant retailers worldwide selling lots of models, the few you see harping on about bad casts are actually a very insignificant amount of the customer base.

It just seems like theres a lot because, well, when you see a 100 page thread on page 1 of every message board that talks about GW products, it comes across as a lot of hate for it. Then you go an count how many of the posts are from the same people, think logically about how many people are registered on those boards (seriously, if the people posting on message boards were the bulk of GW's customers, they wouldn't be making enough money to keep the company running), you'll start to reconsider how 'serious' the finecast miscast issue is. The worst part of it is how ridiculously high some prices went (like Archaon being nearly as expensive as an Arachnorok now).

Henners91 wrote:What's wrong with the model in OP's post?


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I think Finecast is one of those issues where those who suffer from it are much, much, much louder than the satisfied customers; I've gotten good finecast models and not posted about it... I think that, as with a lot of GW stuff, the satisfied customers are just a silent majority.

The wings are the main problem because after posting this thread, they broke when trying to free them from the sprue!

SO far finecast hasn't been that big of a problem. I understand that flaws are out there BUT I remember 13 years ago when metal models had such horrible molds that it was slowed. I mean I got a box of chaos terminators and one of the terminators was literally a block of pewter. Its new give it time. Hell even plastics had it's problems. My friend got a box of high elf spear men a few years back and all the heads on one sprue looked like beans.

My Ghazzy has a slight miscast at his waist, but I painted that as battle damage. Friends of mine were less lucky, one had to open three packs to finally get an intact Ghazghkull Thrakka, while another had to add half a strip of greenstuff across fifteen flamers of tzeench.

So where are all these horror stories of GW refusing to replace a defective model? That's the only thing that would matter, not that they sold you a defective one initially.

DarknessEternal wrote:So where are all these horror stories of GW refusing to replace a defective model? That's the only thing that would matter, not that they sold you a defective one initially.

I swear we are going in circles its not about the replacements the fact that they replace the product doesn't mean anything GW has too legally replace them, we all love GW thats why we play the game the issue is that with so much money going into GW issues like checking stock before sales should not be hard.

If a customer has a faulty product, great he will get it replaced (withing 30 days of sending the faulty product) but why did he get the faulty product in the first place - you and several posters are acting like its the customers fault for getting a faulty product and he should have checked before buying - I am saying the GW store or factory should have done so first instead of making customers wait 30 days to get the product back or having to travel too the GW store for replacement.

DarknessEternal wrote:So where are all these horror stories of GW refusing to replace a defective model? That's the only thing that would matter, not that they sold you a defective one initially.

They don't refuse you but it is a legal obligation through contract and purchasing law (in this country) that if they sell something defective, then they MUST either replace or refund. It's just that I am tired of CONSTANTLY changing the damn things!


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yevix wrote:

DarknessEternal wrote:So where are all these horror stories of GW refusing to replace a defective model? That's the only thing that would matter, not that they sold you a defective one initially.

I swear we are going in circles its not about the replacements the fact that they replace the product doesn't mean anything GW has too legally replace them, we all love GW thats why we play the game the issue is that with so much money going into GW issues like checking stock before sales should not be hard.

If a customer has a faulty product, great he will get it replaced (withing 30 days of sending the faulty product) but why did he get the faulty product in the first place - you and several posters are acting like its the customers fault for getting a faulty product and he should have checked before buying - I am saying the GW store or factory should have done so first instead of making customers wait 30 days to get the product back or having to travel too the GW store for replacement.

Thumbs up to that one!

They do check, which should be plainly obvious by the fact that most of their products do not contain defects.

Quality control on an assembly line of this nature means checking products at random, not checking every single one. It's how companies work, all companies.

I like fine cast more then I like metal. (Plastic is way better.) Putting together metal is a pain. The models right now are covered in excessive flash and not always complete. My friends demon lord was missing a finger. I'm hopeing that these problems are only temporary and that they get fixed.

When I have had problems with my casts from plastic, they simply take my word on it. I call them up, tell them exactly what is wrong, and the CS rep apologizes. 1 week later I get a package with the broken sprue's replacements without paying a penny or even having to mail in the broken one. That is good customer service. The premium price that we pay covers that kind of service as well as the product.

As for the clerks checking every box they sell before selling it, are you crazy? There are far more important things to do when running a store than to do a visual hand check on the contents of every single box that comes through your door. Hell, simply running inventory on just the boxes takes the majority of the night in most places.

With the support system that GW has instituted to replacing the minis, you do have to check. If you do it at the store, you can solve the problem in the 2 minutes it takes to walk back and check a new one. If you refuse to check it at the store just so that you have some reason to be angry with GW stealing from you, call the friendly help line and get a replacement for free.

The dissenting minority is always louder than the complying majority.

-cgmckenzie

cgmckenzie wrote:I have had problems with the plastic kits, but I called GW up, explained my situation, and they sent me a replacement free of charge.

I had an eldar war walker kit that was missing the clear plastic sprue with the canopy piece on it and called for a replacement...they sent an entirely new war walker kit. That is customer service.

I haven't had any problems with Finecast. The few models I've purchased in fine cast have been fine right out of the box. The real question I have for the people who are really upset by this is:

Why still keep buying if you are unhappy with the quality and think the price is too high?

Being a happy consumer means getting your money's worth and being happy with your purchase. If you aren't getting those things then why bother? Save your money or spend it on some other hobby addiction instead.

Skriker


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yevix wrote:the only way they can proof a defect is by looking at the product first hand - the higlighted clearly states you need to send the product back to them - its not simply "call them up and get a new one free"

The section you quote specifically says how they will handle a product that you *return* to them as defective. They will then examine it and determine if you will be given a replacement or a refund. It does not say you *must* return a product to get a replacement from them. Just that if you *do* return it this is what will happen. Perhaps before getting upset you should actually read the supposed proof you are using because it doesn't say what you claim it says.

You complain about them requiring you to return product for replacement, but you obviously have *never* called for a replacement. Multiple times I have found missing pieces in blisters or boxes, called up GW, read them the code off of the product and they sent me my replacement no questions asked. At one point I had a war walker kit that was missing the clear plastic sprue with the canopy on it. I called GW up because I wanted to get that sprue for my piece to finish it. They sent me a completely new war walker kit as a replacement. Can't beat that.

Yes this system is open to abuse, but what would be the point of doing so except the drive prices up even higher and maybe even make them stop doing things this way and instead switch to requiring you to send back the item you have before they will replace it??

Skriker

DarknessEternal wrote:They do check, which should be plainly obvious by the fact that most of their products do not contain defects.

Quality control on an assembly line of this nature means checking products at random, not checking every single one. It's how companies work, all companies.

GW have officially released a statement saying that "our first batch of fine cast has errors" they admitted the fact that they made a mistake with it - if this was a car company or a mobile phone company all those finecast (the first batch that has errors) would have been sent back to the head factory and replaced with better ones thats the basics of business.

So GW knows that their finecast may contain errors but hey still simply random check the product? no I am sorry thats not right if we didn't have so many people complaining and remember this is just on the Internet there could be many more people who simply don't use forums and still get problems and instead of checking in stores for EXTRA quality control they simply don't care - remember the OP had to return his finecast multiple times - how can a store sell multiple faulty products to one customer unless multiple batches are faulty.

And how can a store or company that knows full well that the first line of finecast may contain errors (a lot of them) not check them in store - just think about its

GW LORD "Oi boys first batch of finecast may have errors instead of checking them lets make the customers buy the product so that we can get their money quickly and simply replace the product later"
the funny thing is that every time you call and ask for a replacement guess what THEY WILL CHECK THAT THE PRODUCT IS NOT AS FAULTY AS THE OLD ONE before sending it too you - so they can check after but not before?

When I have had problems with my casts from plastic, they simply take my word on it. I call them up, tell them exactly what is wrong, and the CS rep apologizes. 1 week later I get a package with the broken sprue's replacements without paying a penny or even having to mail in the broken one. That is good customer service. The premium price that we pay covers that kind of service as well as the product.

my mistake maybe they simply know that fine cast has many errors and instead of checking them all they simply send it too you, doesn't the fact that you don't send in the model makes you wonder "why aren't they checking my products" I mean think about the situation I can call up GW and say "I have a faulty Archaon blah blah blah" and they would send me a new one without any issues or checking if I am lying...you realise how easily this can be abused.

The only time I can see this happening is if GW knows that many MANY finecast have faults and instaed of asking customers to send it back they simply replace it- good service I agree but that doesnt excuse the fact that ALL OF THIS situation could have been prevented if simply 1 store clerks checked the product before hand.

As for the clerks checking every box they sell before selling it, are you crazy? There are far more important things to do when running a store than to do a visual hand check on the contents of every single box that comes through your door. Hell, simply running inventory on just the boxes takes the majority of the night in most places.

I have worked in Lillywhite one of the biggest sports stores in central London and guess what I had to recheck the stock daily for faults and errors(a lot of boxes I even had nightmares about boxes) they had multiple people doing that - and please tell me what do GW stores actually do - every time I go inside 1 or 2 people are always sitting down paitning and talking about fluff etc - I once went inside a store and talked to the clerk for over 3 hours about Ogre Kindgoms - he had 3 hours to talk to me about Ogre Kingdoms but apparently he has lots of work to do in store - seriously please tell how hard it is to be a GW store clerk in all honestly most of the time they sit around painting and how much stock can they have - you think they have THOUSANDS of boxes at back, maybe a couple hundred no more, its not like they sell off all the stocks on a daily basis, this is not McDonalds.

With the support system that GW has instituted to replacing the minis, you do have to check. If you do it at the store, you can solve the problem in the 2 minutes it takes to walk back and check a new one. If you refuse to check it at the store just so that you have some reason to be angry with GW stealing from you, call the friendly help line and get a replacement for free.

Please if you are going to post something read ALL the previous post, don't be lazy - firstly most people don't live near GW stores and having to travel to replace a toy is not fun especially if it happens multiple times and like I stated above - there is some serious erros with stock if GW doesnt check if you are lying or not - the fact that you can call them up and get a free miniature that easily means they know that the stock is faulty and simply sending a new one is easier then rechecking it. - and again customers should not have to check it in store - you people are making it sound like its the customers fault for getting a faulty product.

The dissenting minority is always louder than the complying majority.

A satisfied customer is the best business strategy of all.
Michael LeBoeuf

Even if you are a minority of one, the truth is the truth.
Mohandas Gandhi

cgmckenzie wrote:I have had problems with the plastic kits, but I called GW up, explained my situation, and they sent me a replacement free of charge.

again read above there must be serious errors with stock if they don't check the product when you ask for a replacement - just imagine how easily this can be abused

I haven't had any problems with Finecast. The few models I've purchased in fine cast have been fine right out of the box. The real question I have for the people who are really upset by this is:

Why still keep buying if you are unhappy with the quality and think the price is too high?

Neither have I, if you read my posts you can see that I am fine with my products that still doesn't excuse poor judgment on GW side - no one is unhappy with the products or GW its like the Matt Ward effect - we all want to hang the guy but that doesnt stop the fact that we love warhammer/40k

Being a happy consumer means getting your money's worth and being happy with your purchase. If you aren't getting those things then why bother? Save your money or spend it on some other hobby addiction instead.

can you imagine if you ran GW - they would close in matter of days - customers LOVE GW even when we hate some of their decisions - I love UK and I love America (you make best entertainment) but I Dont agree with the wars they start - imagine if everyone thought like you "OH nose I got a bad products ah well I am gonna have to quit now" GW would be out of business. just because we hate some of their decision doesnt mean we should quit -

All this proves is that people like Wulfen Andy are the most dedicated and loyal customers out there instead of quiting he continues on buying GW products - without people like Wulfen GW would die quicker then a toad in boiling water - you on the other hand aren't like him.

The section you quote specifically says how they will handle a product that you *return* to them as defective. They will then examine it and determine if you will be given a replacement or a refund. It does not say you *must* return a product to get a replacement from them. Just that if you *do* return it this is what will happen. Perhaps before getting upset you should actually read the supposed proof you are using because it doesn't say what you claim it says.

7.5 Products returned by you because of a defect will be examined by us. --- this is pretty clear to me - how can I say "hey my Finecast is faulty can I get a new one" without sending the faulty product to them - how are they gonna examine it. GW customers services are not made up of psykers they cant read out minds you know.

and its not a choice if i want to send the product or not -

You complain about them requiring you to return product for replacement, but you obviously have *never* called for a replacement. Multiple times I have found missing pieces in blisters or boxes, called up GW, read them the code off of the product and they sent me my replacement no questions asked. At one point I had a war walker kit that was missing the clear plastic sprue with the canopy on it. I called GW up because I wanted to get that sprue for my piece to finish it. They sent me a completely new war walker kit as a replacement. Can't beat that.

and you never read previous post you just jump into a forum and start posting like a mindless robot, if you read what I posted you can clearly see that I HAVE NEVER HAD PROBLEMS WITH MY GW ITEMS (well only a few times with metal ones)

Yes this system is open to abuse, but what would be the point of doing so except the drive prices up even higher and maybe even make them stop doing things this way and instead switch to requiring you to send back the item you have before they will replace it??

again it clearly says

7.5 Products returned by you because of a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option) (i) a replacement Product, or (ii) a refund for the defective Product

the only reason I can see them NOT CHECKING the product is if they know that the products may contain errors and as an apology send you one without checking the old ones - hey thats great still doesn't excuse the fact that a customer bought a faulty product multiple times - again the law and policy of GW is quite clear IF THE PRODUCT IS FAULTY SEND IT BACK FOR INSPECTION AND THEY WILL SEND YOU A REFUND OR REPLACEMENT - there is no ifs or buts or maybes thats the law the way its written.

Yes its great GW arent making us send products back and we get instant replacement but that brings up one question why are they ignoring their own policy


ps - Just today I called GW and asked a for a replacement for my non existent necron warrior squad I said "some of the necron warriors heads are missing" staff member told me "send the products to us and we will check them or bring them to one of our stores" so I have no idea how everyone is getting replacements easily I couldn't get a new necron warrior box over the phone.

I actually think the Astorath pics look cool. If you paint over the wings, then it would fix it. If not, then shining the light at the right angle would give them a Holy appearence, shining with an inner light. The fact that he doesn't have eyes, makes him look even more "Grim."

Deadshot wrote:I actually think the Astorath pics look cool. If you paint over the wings, then it would fix it. If not, then shining the light at the right angle would give them a Holy appearence, shining with an inner light. The fact that he doesn't have eyes, makes him look even more "Grim."

its been established Astorath was blinded at birth and only has a sense of smell to find his prey

This arguement:

1) Shouldn't have to check faulty goods.
2) various ways to resolve the problem(free replacement, checking beforehand)
3) Repeat steps 1-3

Not even going to bother replying as it'll just go around in a circle.
Next time however OP, check the product if it's in the clear pack, or open it in store

Off topic: what are UK fuel prices? Out of interest(Please be aware i'm not trying to be condecsending in any way, it's hard to show any emotion on the internet lol)

MikZor wrote:This arguement:

1) Shouldn't have to check faulty goods.
2) various ways to resolve the problem(free replacement, checking beforehand)
3) Repeat steps 1-3

Not even going to bother replying as it'll just go around in a circle.
Next time however OP, check the product if it's in the clear pack, or open it in store

Off topic: what are UK fuel prices? Out of interest(Please be aware i'm not trying to be condecsending in any way, it's hard to show any emotion on the internet lol)

yup agree with you - I don't like going in circles as well

oh and fuel prices here are my local area average prices

Unleaded 135.95p
Diesel 139.70p
Super 143.25p
LPG 76.66p

per L

This price varies area to area -

Wowser that's pretty nasty like $2 AUD per L nasty.
Good call on the fuel then OP, ring them and get the replacement, or send it in worst case scenario.
And maybe invest in a bike

Assuming I did my math right...does that equal out to roughly $7.40 a gallon? We here in the U.S. don't use your stinking metric system

If so, ouch. Seriously. I'm not complaining about my $3.80 a gallon anymore.

I dont have that much problems with finecast. Basically I only have one finecast boss Zagstruk and thats it

MikZor wrote:Wowser that's pretty nasty like $2 AUD per L nasty.
Good call on the fuel then OP, ring them and get the replacement, or send it in worst case scenario.
And maybe invest in a bike

diesel in US dollars would be $2.21

Locclo wrote:Assuming I did my math right...does that equal out to roughly $7.40 a gallon? We here in the U.S. don't use your stinking metric system

If so, ouch. Seriously. I'm not complaining about my $3.80 a gallon anymore.

1 US gallon = 3.785411784 liters. = $8.177
1 UK (Imperial) gallon = 4.54609188 liters. = $9.945


gave up my car MONTHS ago now I am a fooslogger