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Nope, he's ever so slowly releasing regiments. The Standard Bearer is probably going to be one of his last models based on some random comments he made on his forum. So I might see it before 2018

Let's race, maybe you'll get your standard bearer before I get my general Wolfenstein!

Re: "R Naysmith: Hell, they could take thirty seconds out of their day to post "sorry guys, we're working on finishing X and will get to the update asap" and that would satisfy just about everyone ":
---> Good point. so here goes: Sorry guys, we're working on finishing the first wave and will get to the update asap.
As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

The absolute bloody cheek of these guys is breathtaking.

4+ hours to write an update?

 Yodhrin wrote:

Re: "R Naysmith: Hell, they could take thirty seconds out of their day to post "sorry guys, we're working on finishing X and will get to the update asap" and that would satisfy just about everyone ":
---> Good point. so here goes: Sorry guys, we're working on finishing the first wave and will get to the update asap.
As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

The absolute bloody cheek of these guys is breathtaking.

Wow... much better for them not to have replied than to have replied like that

They're arrogant and rather douchey. Surprised?

I regret giving them any money. They sure as hell won't see more of mine.


Automatically Appended Next Post:
I've just told my friend that split my pledge that if he wants multiple waves, he's on his own. I'm getting Wave 1 stuff and that's it, no matter how much that mech or the werewolves promise to be good.

Good god. Can't believe that's the reply.

Hah, I just ran the other half of the post where that other comment originated through Google Translate;

RE: "Magarch: @ Matthew: At the same time, we read about the hostility of criticism in the comments, it gives really do not want to answer it .. (...) Personally, it is not in I expect comments impactful news. it's always the same people who always come back to the same story. And that is not specific to the kickstart. "
---> Alas, this is mostly true ...

It doesn't seem to have occurred to them or their Righteous and Unquestioning Defenders that perhaps the reason people keep bringing up the same complaints is because they've singularly failed to address those complaints with anything other than snark.

Ultimately, the poor/arrogant communication shown will bite RH on the arse when they start their second KS. As they continue to fail to communicate with their backers, and reply with smartarse comments, the net.rage and negativity will increase. It's a cycle RH could break by improving their communication, but they appear not to be interested. They've got the money now, after all, so there's little reason to care.

I'm sure their comms will suddenly improve just before their next Kickstarter though, in the same way that CMON are suddenly very communicative while WoK is running.

Do they give refunds? (Just asking...)

As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

As someone who backed the project for a not-insignificant figure, has expressed discontent in this thread previously about the negativity, and who has remained cautiously optimistic about the project in general, I'd like to say: that comment makes me want to choke someone.

Ah, now there's some lovely feedback right there that really cements the justification of getting in just a small pledge and nothing more. Yes they're under a lot of pressure and sure they want to do everything perfectly, but with posts like that after a long time of silence, well good going. /slowclap

Re: Second campaign..

Chances are, come the second campaign, everything will in all likeliness be forgiven and forgotten by a large part of the customers, meaning it's back to grid one for a lot of forgiving people and so, the whole kerfuffle starts all over again.

Amirite?

 Ouze wrote:

As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

As someone who backed the project for a not-insignificant figure, has expressed discontent in this thread previously about the negativity, and who has remained cautiously optimistic about the project in general, I'd like to say: that comment makes me want to choke someone.

Pretty much my feelings exactly. And I'm sure we aren't the only ones.

Pretty much what I expected from them

Stuff will appear in good time (but much, much slower than promised)

Communications will be poor with plenty of 'attitude'

(this might just be due to their first language being French rather than being deliberate, I've worked with some really nice French folk and it does seem common to many of them even where there is no intent to cause offense)

 BrookM wrote:
Ah, now there's some lovely feedback right there that really cements the justification of getting in just a small pledge and nothing more. Yes they're under a lot of pressure and sure they want to do everything perfectly, but with posts like that after a long time of silence, well good going. /slowclap

Re: Second campaign..

Chances are, come the second campaign, everything will in all likeliness be forgiven and forgotten by a large part of the customers, meaning it's back to grid one for a lot of forgiving people and so, the whole kerfuffle starts all over again.

Amirite?

Yes, you probably are right...

That's the nature of this particular beast, unfortunately!

 Ouze wrote:

As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

As someone who backed the project for a not-insignificant figure, has expressed discontent in this thread previously about the negativity, and who has remained cautiously optimistic about the project in general, I'd like to say: that comment makes me want to choke someone.

Same here. I am holding out for my toys. I have worked with RH before. I will not be doing so after I get my werewolves.

I think there's way too much negativity here. I got a colonel pledge from this, and honestly, I don't care if I don't see another update until they say they're shipping. I've got other RH figures and the quality of the sculpts is great.

I want the models. I don't care if they're great at social networking. And, I'm in no rush, so they'll get here when they do.

Not sure if serious, shamefully...

Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

Is asking for a single WIP render nearly 3 months after funding ended, and over a month since the last update finished really considered "instant gratification"? I mean, that's kind of stretching the meaning of the word instant in my mind.

And really, I didn't care about updates either, but that doesn't make me less annoyed they acted like jerks rather than providing one to the people (aka the customers who paid them) who did want one.

 Ouze wrote:

As you know, we hate to do quick'n dirty, whether it's a miniature, an image, or an update (we easily take 4+ hours to write an update). Most people appreciate the care we put in what we do, but we can understand the eagerness of those weaned on Twitter who are accustomed to more instantaneous conversations...

As someone who backed the project for a not-insignificant figure, has expressed discontent in this thread previously about the negativity, and who has remained cautiously optimistic about the project in general, I'd like to say: that comment makes me want to choke someone.

Same here!

This is unbearable, last order, as I already bought twice, for ever!. The sheer arrogance they expressed in that post and also complaining about backers in french!! It clearly shows the missing education.

Up to today we only saw ONE miniature, One-Shot Blondie! Over 8 weeks ago!! And they dare to complain about backers who ask for some info?!! A reply à la RH to whom it may concern at RH: VergognateVi ...... maleducati! (since it seems they only understand something if it 1.) is not in english, 2.) doesn't criticize their work, 3.) is at their level [relatively easy to understand as they seem to confound arrogance with something else] and 4.) doesn't ask for info about this KS)

 Redbeard wrote:
Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

I can certainly appreciate your point, but the value of good communication is almost immeasurable, with the side benefit of being almost cost insignificant.

The opposite though, well...

 Alpharius wrote:

 Redbeard wrote:
Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

I can certainly appreciate your point, but the value of good communication is almost immeasurable, with the side benefit of being almost cost insignificant.

The opposite though, well...

Well I'm just a bit older too and have a lot of patience. But that evaporated when their arrogance eclipsed the beauty of their miniatures.

 miniholic wrote:

 Alpharius wrote:

 Redbeard wrote:
Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

I can certainly appreciate your point, but the value of good communication is almost immeasurable, with the side benefit of being almost cost insignificant.

The opposite though, well...

Well I'm just a bit older too and have a lot of patience. But that evaporated when their arrogance eclipsed the beauty of their miniatures.

Aye, frankly I'm getting a bit tired of the insinuation that anyone who wants to know what exactly they're up to with the almost 700K they raked in is some petulant ADHD-racked Tweenie that can only absorb information in 140 character Twits.

 miniholic wrote:

 Alpharius wrote:

 Redbeard wrote:
Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

I can certainly appreciate your point, but the value of good communication is almost immeasurable, with the side benefit of being almost cost insignificant.

The opposite though, well...

Well I'm just a bit older too and have a lot of patience. But that evaporated when their arrogance eclipsed the beauty of their miniatures.

I'm also "older", and have patience, but I resent RH's arrogance as much as I resent Redbeard's rather insulting inferences. While I personally don't expect anything from RH, nor do I give much of a feth about their updates, the comment about "instant gratification and continuous updates" is a pretty poor choice of manner to deal with your fellow forumites - the ones who are getting upset are those who were eagerly hoping for an update promised at the end of last week - which never eventuated and instead came as a rather insulting and arrogant message to their backers.

As I've said, I expect very little from RH, and so my participation in this thread is pretty much keeping up to date with somewhere I threw money, and for entertainment at the circus that results from their poor communication and arrogant attitudes.

Brook - as for the 2nd KS - it depends how much they feth this one up and in what manner. (and how much they give away as freebies in any subsequent ones). Tre Manor burnt a lot of bridges with the mess that his KS1 became (and is still dragging out for many), his second one got cancelled and his third one made a fraction of the first. How well do you think Sedition Wars V2 would do right now?

KS projects like Dreamforge, which are also hideously late (looking to be a year or more late to complete at this rate) keep up backer support and goodwill by being amicable and communicating pretty regularly. I somehow don't think this one is going to do as well on comms as Mark's.



Automatically Appended Next Post:

 OrlandotheTechnicoloured wrote:

Communications will be poor with plenty of 'attitude'
(this might just be due to their first language being French rather than being deliberate, I've worked with some really nice French folk and it does seem common to many of them even where there is no intent to cause offense)

I dunno, Matthieu has French as his first language, and his English is pretty much perfect - but more importantly he seems to find RH to be arrogant in both languages.

 Azazelx wrote:
Brook - as for the 2nd KS - it depends how much they feth this one up and in what manner. (and how much they give away as freebies in any subsequent ones). Tre Manor burnt a lot of bridges with the mess that his KS1 became (and is still dragging out for many), his second one got cancelled and his third one made a fraction of the first. How well do you think Sedition Wars V2 would do right now?

Aye, but look at Blackwater Gulch, who had the gall to start a second KS while the first one wasn't even delivered on yet and better yet, kept promoting that gak while keeping us in the dark about the status of the first one, as it was all out of the hands of that person and handled by a company that fething refused to give you a straight answer because feth you, we don't know how to pack a few boxes of minis so this is going to take a few months okay, in the meantime, new campaign!! And look, plenty of new backers there who told us first campaigners to shut the feth up already and pledge on the new campaign because shut up that's why.

I'm sure the same will happen with Raging Heroes pt. the second whenever it happens.


Automatically Appended Next Post:

 Alpharius wrote:

 BrookM wrote:
Ah, now there's some lovely feedback right there that really cements the justification of getting in just a small pledge and nothing more. Yes they're under a lot of pressure and sure they want to do everything perfectly, but with posts like that after a long time of silence, well good going. /slowclap

Re: Second campaign..

Chances are, come the second campaign, everything will in all likeliness be forgiven and forgotten by a large part of the customers, meaning it's back to grid one for a lot of forgiving people and so, the whole kerfuffle starts all over again.

Amirite?

Yes, you probably are right...

That's the nature of this particular beast, unfortunately!

Happened with the example I gave, I'm sure it will happen again with this company, despite how the current campaign is being run. But we'll see.

I remain very pleased that I held off placing any money in the kickstarter from these guys and will look forward to buying their models as and when they actually exist and can be ordered from a reliable 3rd party vendor.

I think there needs to be a stronger emphasis on customer service and PR by the company, now that it's hit 'the big league' with this kickstarter, instead of sarcasm and dismissal towards those who have pledged their money towards a product that doesn't exist yet, as they currently read very poorly.

 MeanGreenStompa wrote:
I remain very pleased that I held off placing any money in the kickstarter from these guys and will look forward to buying their models as and when they actually exist and can be ordered from a reliable 3rd party vendor.

But vhen vill zat beeeee?

 Redbeard wrote:
Yeah, I'm serious. Maybe I'm just a bit older, and don't feel the need for instant gratification and continuous updates. I placed an order. It'll get here when it gets here.

It has nothing to do with instant gratification or twitter culture or whatever nonsense about the "younger generations" you want to espouse. It has to do with being a competent and capable project manager and keeping your stakeholders (the backers) adequately informed about the progress. Do it once a week. It's not hard. A weekly project update on Friday, even if says "here's what we're presently working on" and has a bulleted list, would be good enough for most people.

They give none of that, and they give it with attitude.