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Mantic Games

Hi Ronnie here.
These are just some of the unclaimed returns we have had back from the postmasters for various reasons. Please check your email to see if you have had a notification from us that your pledge has been returned and we can get it resent. Cheers.

If they need people to take packages off their hands.. I would volunteer..

Not that I was in the Kickstarter... but ..

 Hulksmash wrote:
Huh, I didn't get any PDF's other than the original Rulebook. Were we supposed to get the campaign as well? I'm pretty sure we weren't supposed to get Uncharted Empires, though it would be nice since I already bought a paper copy to have the digital too.

Mantic should do that even if GW doesn't.

You should have a Kickstarter message from Mantic with the link:

https://www.manticdigital.com/product/destiny-of-kings/

Select "free PDF for Kickstarter backers" and check out - I presume that the email for your Mantic Digital account needs to be the same as the one you used ot back the Kickstarter.

 Bioptic wrote:

 Hulksmash wrote:
Huh, I didn't get any PDF's other than the original Rulebook. Were we supposed to get the campaign as well? I'm pretty sure we weren't supposed to get Uncharted Empires, though it would be nice since I already bought a paper copy to have the digital too.

Mantic should do that even if GW doesn't.

You should have a Kickstarter message from Mantic with the link:

https://www.manticdigital.com/product/destiny-of-kings/

Select "free PDF for Kickstarter backers" and check out - I presume that the email for your Mantic Digital account needs to be the same as the one you used ot back the Kickstarter.

This worked for me, even though I never got the email invite.

Me too. I suspect everyone who wants a copy can have one.

 Bioptic wrote:

 Hulksmash wrote:
Huh, I didn't get any PDF's other than the original Rulebook. Were we supposed to get the campaign as well? I'm pretty sure we weren't supposed to get Uncharted Empires, though it would be nice since I already bought a paper copy to have the digital too.

Mantic should do that even if GW doesn't.

You should have a Kickstarter message from Mantic with the link:

https://www.manticdigital.com/product/destiny-of-kings/

Select "free PDF for Kickstarter backers" and check out - I presume that the email for your Mantic Digital account needs to be the same as the one you used ot back the Kickstarter.

Thank you, thank you! Sam-I-Am!
This is better 'n Green Eggs an' ham!

It's been annoying me - I upped my pledge in the pledge manager, but had not gotten my link.

The Auld Grump

Hey thanks for that link. I never got my email either (and I even bought the printed book!)

Never got the Email either, it probably got lost with my pledge.

So I filled out for the free PDF and I got a receipt, but no link or PDF in my email. Where Do I have to go for that?

Nevermind, I found it

 Krinsath wrote:
You only have to be worried when AlexHolker says the same...at which point you should phone the authorities as clearly Ronnie is holding a gun to his head.

The Abyssals were another army I was actually pondering, mainly because I can envision a paint scheme for the succubi, so it's good to hear that they turned out well enough to please someone who's not hesitant to be critical. Might actually grab a box to futz about with when they're released to retail. Now, it's doubtful I could *execute* my envisioned scheme of course, but that's a separate problem; my painting skills are very much almost.

Yeah, I'm very happy with all four HIPS kits that I received - Lizards, Naiads, Abyssals and Succubi. If you like the aesthetics of the models, I've got no qualms recommending any or all of them.

Question about the crazy box:


I haven't gotten one of these in years, is the 85$ box worth it?

THoughts on the box from last year?

I dont think they had a box at that exact pricepoint last year.

 Bioptic wrote:

 Hulksmash wrote:
Huh, I didn't get any PDF's other than the original Rulebook. Were we supposed to get the campaign as well? I'm pretty sure we weren't supposed to get Uncharted Empires, though it would be nice since I already bought a paper copy to have the digital too.

Mantic should do that even if GW doesn't.

You should have a Kickstarter message from Mantic with the link:

https://www.manticdigital.com/product/destiny-of-kings/

Select "free PDF for Kickstarter backers" and check out - I presume that the email for your Mantic Digital account needs to be the same as the one you used ot back the Kickstarter.

Thanks! I didn't get a message or email but this is very appreciated for the heads up

 Compel wrote:
I dont think they had a box at that exact pricepoint last year.

Yeah, I think they had a general £25 box, and a £25 Sci-Fi box last year. There was some pretty decent stuff in the smaller boxes (large metal models priced at £10, terrain sprues, bags of Mars Attacks stuff, Warpath Vehicles, Kings of War 10-model sprues), but they also seem to chuck in a certain amount of whatever they're trying to get rid of (e.g. last year I think everyone got a Marauder command sprue, since they're phasing them out). It's probably proportionately better value if you don't already have a lot of Mantic stuff!

EDIT: Also, I've read through the Destiny of Kings Campaign, and it seems pretty good if not revolutionary. Always nice to have context for battles.

It also includes KoW stats for the Dungeon Saga core characters, and a Dungeon Saga scenario as part of the campaign, if people aren't aware!

Emails were sent out via Kickstarter, so if you didn't get it you should check your spam folder or Kickstarter messages.

That was meant to be a private link to backers shared with backers only, because it's being shared here we've taken that link offline. Thanks for ruining it for everyone!

colonelgrib wrote:
Emails were sent out via Kickstarter, so if you didn't get it you should check your spam folder or Kickstarter messages.

That was meant to be a private link to backers shared with backers only, because it's being shared here we've taken that link offline. Thanks for ruining it for everyone!

I'd point out that I checked my spam, kickstarter messages, email on 3 accounts, and every other place I can think of. No message. We're not computer special needs individuals. Most of us will have checked those places once we find out it was supposed to go out.

I, for one, don't appreciate the scolding tone (granted it's the internet so maybe you didn't mean it that way). Mantic has issues with quite a few things. I know there had to have been an issue with this because I got my email link/message for the actual rulebook. So instead of blaming people who gave you money in advance for a product to help you make it (supposedly) I'd appreciate a bit better customer service along the lines of

"Apologies if you did not receive the email sent out via Kickstarter. Unfortunately as the link was shared publicly it is no longer active. However if you have not received your digital copy of the campaign please contact customer service and we'll get it resolved for you."

Not that hard.

I also legitimately did not know that it was a "private link", any more than a link to a Kickstarter pledge manager is a "private link". I was already logged into my Mantic Digital account at the time, and I can't believe that Mantic actually put out a link that was not email/account-protected in any way.

colonelgrib wrote:
That was meant to be a private link to backers shared with backers only, because it's being shared here we've taken that link offline. Thanks for ruining it for everyone!

Agree with the above post by Hulksmash, but also, this is the final straw for me Mantic - I will never buy another product from you given the attitude displayed here. The original post stated "I presume that the email for your Mantic Digital account needs to be the same as the one you used to back the Kickstarter." This was clearly not done with the intent to spread backer only content - the guy who posted the link didn't think that non backers would be able to access it and was purely trying to help out yet another of the customers let down by your general poor handling of.... quite frankly, pretty much everything. Perhaps instead of insulting him, you should have put suitable measures in place, as it was presumed you would have, to ensure that the general public could not access the content. This is your failing and I'm appalled by your post. Highly unprofessional.

I'm sure Mantic will send an official message out with details as such however I know that the link to the book was sent out via Kickstarter to all eligible backers, so I'm not sure what's going on there, but Mantic know about it and can look into it.

As I'm not a customer service representative, or employee of Mantic I can safely say that the tone was most definitely meant to be scolding. The link was sent out to backers clearing stating it was private and not to share it. Just because Mantic have had "issues" doesn't mean its ok for people to get things free that they aren't entitled to.

So the link was accessible to anyone, and not protected by any kind of requirement to log in or use a unique redemption code?

If the intention was not to allow public sharing of the link, perhaps some steps should have been taken to secure it beyond "only send it to backers and hope they don't share it".

Ah, not a mantic representative. Just someone who decided to act like he was. That's a little better I suppose.

I just saw a new poster who stated things I figured most people wouldn't be aware of who was scolding us so I assumed from the writing you were employed in some way by Mantic.

Probably be a good thing for a Mantic rep to come in and help out with

Additionally I don't doubt that the message was sent out. However the number of people who didn't receive it seems rather high based on the percentage of Dakka users that didn't get it. So there was obviously a glitch somewhere. Showing your butt about it doesn't change that fact

 Hulksmash wrote:

I just saw a new poster who stated things I figured most people wouldn't be aware of who was scolding us so I assumed from the writing you were employed in some way by Mantic.

The phrase "we've taken that link offline" also seemed to suggest he was an employee.

Yeah. The way it was typed definitely suggested being part of the staff. Good to know he isn't, as his attitude is terrible.

I really don't want to appear overly defensive on this, but this is the entirety of the message that was sent to me via Kickstarter:

Dear Backer,

Thank you for backing the Kings of War 2 Kickstarter!

We're pleased to let you know that Kings of War Wave II is now shipping (See Update 61 for more details), and that your copy of the Destiny of Kings Campaign Book is now available to download from Mantic Digital.

To claim your downloadable copy, please follow this URL here: 


https://www.manticdigital.com/product/destiny-of-kings/

Please follow these instructions: 


- Click the Destiny of Kings link above

- Under Format, select Free PDF for backers. Alternatively you can choose to upgrade to the enhanced eBook edition for a small fee, saving over 50% off the RRP


- Click Add to Cart


- Click Proceed to Checkout

- Fill out the Billing Details section, click Place Order, and then follow the instructions on screen.

Merry Christmas!

Thanks,

The Mantic Team

It's not a garbled secret link, it is quite literally the link to the product page on which they will presumably be selling the item directly upon release.

People really don't like being told off do they

 timetowaste85 wrote:
Yeah. The way it was typed definitely suggested being part of the staff. Good to know he isn't, as his attitude is terrible.

Unless it's a sock puppet account and it is an employee blowing off steam.

colonelgrib wrote:
People really don't like being told off do they

Especially by someone who acts as if they have some sort of control of the situation, or are part of the entity that is being spoken about. But the speed at which you backpeddled is amazing, you should run for political office. Unfortunately Mantic has made so many great decisions that your message fits right inline with expectations. Oh and I'm another backer who didn't receive the email link, so you know.

Mantic....Almost.
Fanboy......Less so

I'm owner of Geiger the company who operate Mantic Digital. So not an employee of Mantic and not the person who sent out the email with links but still someone who can help resolve the situation.

I'm not just here to be sarcastic, but I make no apologies for that, but as well I'm trying to help out by compiling a list of eligible backers from the pledgemanager who have the book in their account already. I'll then send an invite link with a one-time coupon code to everyone else who should have it (look for that coming from info AT manticdigital DOT COM)

Wow, so the employee of a company subcontracted by Mantic.

That, in this instance, makes you an employee of Mantic.

Also someone who seems peeved that his companies handling of the actual distribution was stupid and poor and is taking it out on others in a piss poor form of customer service.

Seriously, I stand by all you had to say was;

"I'm owner of Geiger the company who operate Mantic Digital. Apologies if you did not receive the email sent out via Kickstarter. Unfortunately as the link was shared publicly it is no longer active. However if you have not received your digital copy of the campaign please contact customer service and we'll get it resolved for you."

I'm not here to provide customer service, we have a channel for that, I'm not an employee, I'm the owner and like I just said we didn't handle the distribution, but I am going to help resolve the situation, I can't be more helpful than that.

No Andrew (I assume), I really don't appreciate being told off. I posted the contents of my Kickstarter message above, the one I used to download my copy of the file, and nowhere in that message does it mention anything about being a private unsecured link! I'm sorry if this has caused some fires/panic at your end, but hopefully this will result in an actually secure solution for getting copies out that are still owed to backers.

I frankly don't appreciate your tone, and it doesn't do your client (Mantic) any favours either, given that they are currently struggling through openly-acknowledged problems with the quality of their customer service.