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Librariarch wrote:

rich1231 wrote:


Sorry to intrude on this thread, the stock level system is accurate. You mention green lights but that is the general availability indicator. If you click on each item individually you will see the actual stock levels. We did put a warning on the front of the site that post live levels there would be 10 days of adjustment also. And you mention emails, we have a help-desk system which is manned from 8.30am to 6pm UK time 7 days a week. Every ticket is responded to.

Bull. The same message about stock levels has been up for well over ten days; my order has been in for well over ten days, ergo, your statement that there would be a settlement period of ten days is BS, as it has been over ten days since a) the statement appeared and b) I placed my order, ergo, you are full of please don't bypass the swear filter, it's there for good reason.
Reds8n

Aren't you glad you decided to waste time calling me out in a public forum instead of simply fulfilling my order in your advertised timeframe?

Before you have a go, maybe you should actually check the system out, the green light does not represent whether it is in stock, that is in fact, as mentioned above, a general availability indicator.
If you were to actually click the items as that chap says, only then do you see what is in stock or not.
Its a bit harsh to have a go at the store when the error lies with yourself not actually understanding how it works.

I too have just had an order split - and suddenly stock in....I'd rather they canceled the order - as I have ZERO faith and wonder if this is true at all....

And to the poster above complaining of getting any response, order from Maelstrom - you'll enjoy the silence it seems

captain tanuki wrote:
There is no point being that rude to the guy who answers you. Your stuff might just be on its way between the supplier and Wayland games. There is nothing he can do about it.

And on top, the ten days settlement period refers to the stock tracking system getting fully operationnal. They never said all items would be available in ten days !

There is likewise no point in

a) making easily disproven representations on your website about order turnaround times and then trying to cover up for it on a public forum when someone calls you on it

b) getting Belgians to confront anyone who dares to point out that your website is inaccurate

In any case, actually, the website claimed the items would be available in nine business days maximum, as they were all listed as in stock/high availablity, and that there would be a ten day setlement period, which, if you count from the first day the announcement appeared, would have ended at least a week ago, and the stock levels indicated have been consistent for the last 20 days minimum. Thanks for your valuable input, but unless you are using some alien system of numerical reckoning, the order should have shipped days ago if the information on the website were even close to accurate. As for rudeness... if my post counts as rude, someone needs to grow a thicker skin.

Just checked my order status again, and one of my split orders (the majority one) is now showing as packing - even though the items in that order are still showing as out of stock.

Maybe there making the effort to get stuff out rather than update stock levels, which is understandable, but having had one order show as packing, then go back to processing, I won't count my chickens just yet.

 Jayce_The_Ace wrote:
Just checked my order status again, and one of my split orders (the majority one) is now showing as packing - even though the items in that order are still showing as out of stock.

Maybe there making the effort to get stuff out rather than update stock levels, which is understandable, but having had one order show as packing, then go back to processing, I won't count my chickens just yet.

Yeh I suspect it's a time buying stall - sent them a more pointed email...don't expect response or my stuff

 Rayvon wrote:
please don't bypass the swear filter, it's there for good reason.
Reds8n



Before you have a go, maybe you should actually check the system out, the green light does not represent whether it is in stock, that is in fact, as mentioned above, a general availability indicator.
If you were to actually click the items as that chap says, only then do you see what is in stock or not.
Its a bit harsh to have a go at the store when the error lies with yourself not actually understanding how it works.

a) I was not aware you were using a censorship algorithm, I was just trying to be polite. My bad. I was referring to bovine excrement, i.e. the malodorous leavings of cattle.

b) Why would you assume I did not carefully read the information given to me by the vendor, and do some simple math before I complained? Why am I not entitled to the benefit of the doubt that the vendor seems to be?

Er .......who are we talking about here on the maelstrom thread???? Wayland Games or Maelstrom, you might want to start up something elsewhere so as not to confuse the vast numbers of customers who are about to get ripped off and not receive their goods from maelstrom.

At least you know that Wayland will get you your orders at some point soon and not disappear with your money! The are loads of posts on here talking about waiting for months from Maelstrom so 9-10 days doesn't seem like such a stretch.

Maybe it's time to get back to the issue at hand..........

sniddy wrote:

 Jayce_The_Ace wrote:
Just checked my order status again, and one of my split orders (the majority one) is now showing as packing - even though the items in that order are still showing as out of stock.

Maybe there making the effort to get stuff out rather than update stock levels, which is understandable, but having had one order show as packing, then go back to processing, I won't count my chickens just yet.

Yeah I suspect it's a time buying stall - sent them a more pointed email...don't expect response or my stuff

Sorry, I didn't phrase it very well, but the order that went from packing back to processing did go back to packing a week later, and I got my stuff with no errors, so I'm not concerned as such, it just seemed odd to pack an order with stuff you don't appear to actually have. Like I said it could be they are more concerned with getting stuff out than updating the stock system, but it could be as you say a stalling tactic - who knows?

It really is a shame that the situation has come to this, where every little thing that happens on their site is picked apart, dissected and analyzed for potential fraud or deception, but it is a situation of there own making.

"Chau, chau adios....."

Maelstrom site is out at the moment...

mateldar wrote:
"Chau, chau adios....."

Maelstrom site is out at the moment...

I just tried it and got in fine - what are you getting?

 SoulDrinker wrote:
Er .......who are we talking about here on the maelstrom thread???? Wayland Games or Maelstrom, you might want to start up something elsewhere so as not to confuse the vast numbers of customers who are about to get ripped off and not receive their goods from maelstrom.

At least you know that Wayland will get you your orders at some point soon and not disappear with your money! The are loads of posts on here talking about waiting for months from Maelstrom so 9-10 days doesn't seem like such a stretch.

Maybe it's time to get back to the issue at hand..........

Not my intention to confuse--I simply mentioned as an aside that Wayland's new stock system is donkeypoo and then had a full broadside from They Who Ship When They Feel Like It No Matter What The Website Says and the Benelux contingent and thought I should defend myself. So, to recap: Maelstrom's delays are very bad, but heaven forfend one should broaden the scope of the thread to criticise needless delays from other companies in general, because that would be very, very bad. Carry on, as you were. I'll just go back and suffer crap customer service in silence.

No its not - sites loading fine for me....maybe blip

Librariarch wrote:
b) getting Belgians to confront anyone who dares to point out that your website is inaccurate

Because having a German or Spanish poster back someone up when they point out flaws in your complaint would be okay, but Belgian?! That's just not cool, man.

 Elemental wrote:

Librariarch wrote:
b) getting Belgians to confront anyone who dares to point out that your website is inaccurate

Because having a German or Spanish poster back someone up when they point out flaws in your complaint would be okay, but Belgian?! That's just not cool, man.

Finally someone who gets it.

ok, then it must be me, couse till yesterday I coud enter the page with no problem, and now it keeps trowing me a load error...

Whilst we appreciate a certain amount of meandering is inevitable, if not appropriate, it'd be best if we left the discussion of other webstores, small yet doughty European countries and the like for elsewhere please. Thanks.

 reds8n wrote:
Whilst we appreciate a certain amount of meandering is inevitable, if not appropriate, it'd be best if we left the discussion of other webstores, small yet doughty European countries and the like for elsewhere please. Thanks.

At least someone has a sense of humour.... and I really was not trying to bust your pottymouth avoidance system, so the warning was unnecessary; I can read. Sorry if I stepped on any toes.

No worries.

Librariarch wrote:


b) Why would you assume I did not carefully read the information given to me by the vendor, and do some simple math before I complained? Why am I not entitled to the benefit of the doubt that the vendor seems to be?

Because you misunderstood the system and assumed that the green light meant "in stock" when in fact, it does not.

Librariarch wrote:

 reds8n wrote:
Whilst we appreciate a certain amount of meandering is inevitable, if not appropriate, it'd be best if we left the discussion of other webstores, small yet doughty European countries and the like for elsewhere please. Thanks.

At least someone has a sense of humour.... and I really was not trying to bust your pottymouth avoidance system, so the warning was unnecessary; I can read. Sorry if I stepped on any toes.

Can you let me know your order number please.

You are wrong and I would like to cancel your order. I don't wish you to be a customer of ours.


Automatically Appended Next Post:

Librariarch wrote:

captain tanuki wrote:
There is no point being that rude to the guy who answers you. Your stuff might just be on its way between the supplier and Wayland games. There is nothing he can do about it.

And on top, the ten days settlement period refers to the stock tracking system getting fully operationnal. They never said all items would be available in ten days !

There is likewise no point in

a) making easily disproven representations on your website about order turnaround times and then trying to cover up for it on a public forum when someone calls you on it

b) getting Belgians to confront anyone who dares to point out that your website is inaccurate

In any case, actually, the website claimed the items would be available in nine business days maximum, as they were all listed as in stock/high availablity, and that there would be a ten day setlement period, which, if you count from the first day the announcement appeared, would have ended at least a week ago, and the stock levels indicated have been consistent for the last 20 days minimum. Thanks for your valuable input, but unless you are using some alien system of numerical reckoning, the order should have shipped days ago if the information on the website were even close to accurate. As for rudeness... if my post counts as rude, someone needs to grow a thicker skin.

Oddly, that we also sent an email to all customers waiting over 7 days about a week ago, with a explanation of a delay. You should have received that email. This industry and its supply chain is not an exact science.

And no, the settlement period would not have ended a week ago, but in fact last Thursday. So not a week as you claim, but there are still tweaks we are making as quickly as possible. God forbid we actually communicate with customers.

 Rayvon wrote:

Librariarch wrote:


b) Why would you assume I did not carefully read the information given to me by the vendor, and do some simple math before I complained? Why am I not entitled to the benefit of the doubt that the vendor seems to be?

Because you misunderstood the system and assumed that the green light meant "in stock" when in fact, it does not.

I think it'd be a fair assumption that a green light meant good stock availability, and that it shouldn't take too long. What does it actually mean?

There's a Wayland Games thread about their new webpage in the other forum.

So any actual news on what's happening to Maelstrom?
I have about £100 in orders I made in August that I haven't received and would like to cancel.
I opened a paypal dispute but it was too late to get a refund since you have to open it within 45 days.

Is my money gone? or is it possible to get it back somehow?

I have tried calling and emailing them for over a week now but no reply. So are we all boned or is there something we can do?

While not willing to bring up the "country-specific issues" but there certainly appears to be tendency that Britons are getting priority in their orders being packed and shipped out.

 MadCowCrazy wrote:
So any actual news on what's happening to Maelstrom?
I have about £100 in orders I made in August that I haven't received and would like to cancel.
I opened a paypal dispute but it was too late to get a refund since you have to open it within 45 days.

Is my money gone? or is it possible to get it back somehow?

I have tried calling and emailing them for over a week now but no reply. So are we all boned or is there something we can do?

Basically no ones knows . They aren't giving any information so it is only speculation at the moment. They are in debt so they can close their doors as we speak or come up with a solution. Although given the bad mouth they are getting it seems that no solution will be able to give them the credibility they need

 Bacms wrote:

 MadCowCrazy wrote:
So any actual news on what's happening to Maelstrom?
I have about £100 in orders I made in August that I haven't received and would like to cancel.
I opened a paypal dispute but it was too late to get a refund since you have to open it within 45 days.

Is my money gone? or is it possible to get it back somehow?

I have tried calling and emailing them for over a week now but no reply. So are we all boned or is there something we can do?

Basically no ones knows . They aren't giving any information so it is only speculation at the moment. They are in debt so they can close their doors as we speak or come up with a solution. Although given the bad mouth they are getting it seems that no solution will be able to give them the credibility they need

But apparently when issued with a 50-75% discount voucher, one tends to forget about credibility issues.

another update

after being split majority of stuff is now marked as dispatched. I will believe it when it arrives on my doorstep though


I just do not understand why the company couldnt have just communicated a bit....

Even an email apologising for delays and explaining etc would have solved many problems..


now to see if the rest of my stuff is sent..

I think the only way back will be for someone to take over the Maelstrom Games part of the company and basically start again with the framework in place. It all depends on whether or not suppliers can be sorted out and paid off. Otherwise I can't see anyone selling their stuff through Maelstrom if there are still who now how many £1000's owing.

It would have to be someone else new or from the industry to stand any chance at all - but I'm not sure if it would help customers who have paid and not received goods.

I just hope not too many people pre-ordered stuff like the LTD Edition Paradiso, Circle Woldwraths, Open Fire sets or any other big/expensive releases - otherwise that's a lot of money sitting there and those people may not even know there is a problem!

Hmmm!!! Guess what suddenly half of my order is now being packed. But.... the other half is still being processed although it says that the items are no longer available and if you go on theirbsite just abour everything is out of stock

 SoulDrinker wrote:
I think the only way back will be for someone to take over the Maelstrom Games part of the company and basically start again with the framework in place.

Or for them to fulfil all their obligations and thus prove this to be nothing more than a bank run.