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I call for a RECAST. Someone rework a set of these, recast 'em, and sell 'em to us. We can PM or email the contact info. I'll sign up right now to buy 2. Who's interested? Anyone out there a good recaster?

Thorgut wrote:Has it already been posted that GW updated the product page?
They've painted one of the "real" ones up rather than a resin copy:

At least it doesn't look like a turd anymore, it looks like gold plated turd.

So wait...first you were mad because the product delivered did not match what was advertised (which I fully understand) but now that they are advertising the ACTUAL product on the site you are mad about that? I don't get it. What are they suposed to do to make this right? Give you your money back? Check. Correct the misleading product ad on the site? Check. Grind up all of the product and come and beg your forgiveness? Not likely.

An acknowledgement. Changing the pictures over and not mentioning anything is underhanded, it's an attempt to pretend that it didn't happen and sweep it all under the rug.

Thorgut wrote:Has it already been posted that GW updated the product page?
They've painted one of the "real" ones up rather than a resin copy:

The sad thing is that if that was what they had actually advertised in the first place, I think the majority of potential buyers would have been happy with it. It's not great, but it looks pretty reasonable for vacuum-moulded plastic.

It's the stark contrast between advertised image and actual product that has got people so riled.

Seriously. FW should cast them in resin, put them on sale for £20-30, and I'll buy two sets. I don't care if they cost more, I just want what was pictured. They look(ed) good.

oni wrote:I have a theory of what may have happened because the company I work for had what I'm about to explain happen to them.

GW out sourced the production to China. The original resin casts were sent to the proposed supplier for production demo's. Every company who out sources production requests demos of the product to be produced for quality control purposes. Now here is where it gets shady. The Chinese manufacturer sends GW the vac-u-formed demo, which is of top quality, and GW approves. The good demo is just so that the Chinese manufacturer can win the bid for production. Once the bid has been won and monies paid the Chinese manufacturer can essentially produce whatever the hell they want. The Chinese company will then ship the defunct product to GW's distribution centers. The workers at the distribution centers have no idea what it's supposed to look like so it gets boxed and shipped, quality control was done at HQ with the demo... GW HQ will not know they've been duped until it's to late, leaving GW and their customers victim.

Problems like this EXTREMELY common occurance, with everything from Milk to Cisco Firewalls.

GW is probably stuck with a couple metric tons of these sub-par plastic terrain pieces and is (unsuccessfully) trying to levy legal action against their manufacturer (who has by now, buggered off and moved the factory a province over under a different name).
And has taken the quickest and cheapest option to CTA, change the displayed product photos to match

This is more reasonable than the "intentionally misleading their customers" theory.

If your lucky, GW will replace the product with versions manufactured elsewhere, or they will continue with the "you should have read the fine print" statement.

If anyone's interested in seeing how GW sweeps things under the carpet and moves on like it never happened, click here.

I don't see why some other company couldn't make some terrain pieces with a general similarity to these, but better, and make them in resin.

Is there a special allure about 'official GW' bits of blown-up craters?

Thorgut wrote:Has it already been posted that GW updated the product page?
They've painted one of the "real" ones up rather than a resin copy:

Does anyone else think that the paint job on that (espically the blue middle) looks really really.... sloppy/rushed?

Like GW quickly painted one up to replace pictures that weren't representative of the actual product?

No. Don't know what you're talking about jp.

lol

I mean I cant paint worth beans and I can tell that they slopped alot of paint quickly on that POS. Just look at the friggin blue middle and the exhaust ports... its sucks.

ShotgunFacelift wrote:

oni wrote:I have a theory of what may have happened because the company I work for had what I'm about to explain happen to them.

GW out sourced the production to China. The original resin casts were sent to the proposed supplier for production demo's. Every company who out sources production requests demos of the product to be produced for quality control purposes. Now here is where it gets shady. The Chinese manufacturer sends GW the vac-u-formed demo, which is of top quality, and GW approves. The good demo is just so that the Chinese manufacturer can win the bid for production. Once the bid has been won and monies paid the Chinese manufacturer can essentially produce whatever the hell they want. The Chinese company will then ship the defunct product to GW's distribution centers. The workers at the distribution centers have no idea what it's supposed to look like so it gets boxed and shipped, quality control was done at HQ with the demo... GW HQ will not know they've been duped until it's to late, leaving GW and their customers victim.

Problems like this EXTREMELY common occurance, with everything from Milk to Cisco Firewalls.

GW is probably stuck with a couple metric tons of these sub-par plastic terrain pieces and is (unsuccessfully) trying to levy legal action against their manufacturer (who has by now, buggered off and moved the factory a province over under a different name).
And has taken the quickest and cheapest option to CTA, change the displayed product photos to match

This is more reasonable than the "intentionally misleading their customers" theory.

If your lucky, GW will replace the product with versions manufactured elsewhere, or they will continue with the "you should have read the fine print" statement.

And we should care because??? This is a multi-million dollar company that makes decisions that cost them next to nothing by outsourcing, sending money out of economies to help Asia industrialize WHY??? WHY should I give a feth? Are you going to argue that the workers in the factories need the jobs more than the people in your own countries? I think not...

We are talking about such insignificant amounts of losses I seriously hope they are much grander than I imagine so GW simply learns a lesson from this.

You pay 20$ U.S.... GW pays like .5$ U.S.... FORGET IT, GW loses this argument big time.

H.B.M.C. wrote:If anyone's interested in seeing how GW sweeps things under the carpet and moves on like it never happened, click here.

Sigh.

At least they put up actual images of the garbage.

Lagduf wrote:

H.B.M.C. wrote:If anyone's interested in seeing how GW sweeps things under the carpet and moves on like it never happened, click here.

Sigh.

At least they put up actual images of the garbage.

Wow.... they might as well have linked images from this thread...

This makes we want to scratch-build my entire Eldar force or simply build my army from other companies products.... SHAMEFUL!!!

Well just to throw this one out at you...

when you go to a fast food joint- the pictures of the food you can order seem vastly different from what you purchase.

Whats the difference between the two situations?


There isn't alot GW can do right now except what they have done- if your not happy- call cust. services or similar and get it sorted- if you are happy- then great your happy-
if your just moaning about "evil GW" and such because of this- well blah

Bignutter wrote:Well just to throw this one out at you...

when you go to a fast food joint- the pictures of the food you can order seem vastly different from what you purchase.

Whats the difference between the two situations?


There isn't alot GW can do right now except what they have done- if your not happy- call cust. services or similar and get it sorted- if you are happy- then great your happy-
if your just moaning about "evil GW" and such because of this- well blah

Yes... my sandwich from Mcdigernoonies looks better than this... I don't see your angle man.

If I order a CHICKEN sandwich, and they give me a POOP MCMUFFIN... WTF... Seriously.

"Note"
By your logic I should complain about food only when it lacks definition... interesting...

H.B.M.C. wrote:If anyone's interested in seeing how GW sweeps things under the carpet and moves on like it never happened, click here.

Games Workshop wrote:
Blastscape
The Blastscape set contains five vac-formed plastic craters.

Wow. Incredible.

Well I've complained. I encourage others to do so. This product sucks.

Look, guys... My guesses are that GW's as narked off as we all are. But hey - What can anyone do about it? It has happened, and there's no going backwards to "make things right". GW wouldn't want to intentionally spoil their reputation for producing quality products. It's sad. So, if you're writing drastically dramatic comments, just look at the whole picture for a moment.

Well, if you read some of the other comments you'll see that GW is the anti-christ and even liking them a tiny bit can be wrong.

BrookM wrote:Well, if you read some of the other comments you'll see that GW is the anti-christ and even liking them a tiny bit can be wrong.

Sorry BrookM, here is where you buy them... http://www.games-workshop.com/gws/catalog/productDetail.jsp?prodId=prod20010a&rootCatGameStyle=

oh, btw WHO IS SHE? IS THAT YOU? SHE IZ HAWT!!!

Stop humping my leg you cretin!

Brook's a dude.

Anyway...I still think they're donkey-caves, but at least they're being honest now. God they look like crap though, that one they painted up clearly proves that not even a paintjob can really save them.

Honest?

Oh boy... I wouldn't say that exactly.

Stupid gag order...

Who knows, by December GW might issue a statement saying that they were sorry for deceiving us.

H.B.M.C. wrote:Honest?

Oh boy... I wouldn't say that exactly.

Stupid gag order...

Okay, so not as "honest" as I would have liked, but yeah. The point is they have the pictures of the real product up there now.

And god is it a piece of gak.

BrookM wrote:Who knows, by December GW might issue a statement saying that they were sorry for deceiving us.

I'll take bets then:

WD publishing an apology for lying about a crap product and then attempting to pretend it didn't happen ---vs--- Jervis publishing a 'letter' from a 'real person' that says how wonerful the hobby and themed gaming is.

Any takers?

H.B.M.C. wrote:

BrookM wrote:Who knows, by December GW might issue a statement saying that they were sorry for deceiving us.

I'll take bets then:

WD publishing an apology for lying about a crap product and then attempting to pretend it didn't happen ---vs--- Jervis publishing an 'letter' from a 'real person' that says how wonerful the hobby and themed gaming is.

Any takers?

Cripes I haven't thought of that one. I'm siding with the Jervis cop-out.

Bignutter wrote:Well just to throw this one out at you...

when you go to a fast food joint- the pictures of the food you can order seem vastly different from what you purchase.

Whats the difference between the two situations?


... ...

The difference between the situations is that it matters what a product is meant to do.

Fast food is meant to taste nice and not poison you. The looks are secondary.

Terrain is meant to look nice and support the weight of figures. Looks are primary.

Okay, a friend of mine in the UK stumbled upon some info on this whole ordeal when she decided to return her own blastscape due to damage and divergence from what was shown. The staff member was very apologetic and said that throughout the release weekend they had several dissatisfied customers demanding a refund because of either the shocking difference between what was shown and what they got or the quality and state of the items they got (torn, dented, depressed features etc.).

So many in fact that GW issued a memo that despite the many complaints staff are instructed to "describe the Blastscape as still a great product but [GW] will endeavour to have pictures of production models on advertising in the future" to avoid what has happened now. Furthermore it didn't mention anything about refunds or recalls or any of that.