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yeah,
I think ultimately GW has corrected the issue.
The Web shows the actual product now and People who were mislead and unhappy with the product can get a refund. This was the least they can do.

I would have liked to have received a offical apology but I guess GW doesn't want to admit it when they Let their customers down..
They wasted my time with this, I've had to ring them up, send a email which they never replied to ( how rude!) So I rang them again. then I had to box up the product and queue up at the post office... I know that when most companies mess up and cause inconvenience they offer a freebie of some kind to make people feel better!?
'here's a £5 voucher / Would you like to change these for a BattleScape?'

It's Just a shame it happened in the first place. After all the hype about planet strike, I placed a large order and I waited with anticipation for the package to arrive... this excitement and hobby 'high' was ruined as soon as I opened the box and saw the horrible BlastScapes!

I know this isn't going to stop me collecting and painting GW figures and playing their games. But I Know I'd have more respect for them If they held their hands up and said 'We're sorry we tryied to sell you mutton dressed as lamb. we'll do our best to see that it doesn't happen again'.

Panic...

I agree Panic!, it would be nice and we would feel better about it if there had been some sort of acknowledgement. I don't for a second thing GW did this on purpose, but their responce once it happened stinks of desperation and a need to keep things quiet. I mean, as Brook just posted:

BrookM wrote:...GW issued a memo that despite the many complaints staff are instructed to "describe the Blastscape as still a great product but [GW] will endeavour to have pictures of production models on advertising in the future"

So the only real responce, aside from hastily changing the pictures in the hope no one would notice, was to tell their own staff what a great product it was.

Wonderfull...

Yeah, that memo pisses me off again. You can't just admit that it's a gak product? Really?

This just popped into my inbox:

Dear Mr Brookman

Many thanks for your email regarding concerns on the Blastscape.

Unfortunately the promotional pictures used in White Dwarf and on the Games Workshop website were the original resin prototypes and regrettably we did not paint the new set and therefore have shown incorrect pictures.

The Design Studio is painting a selection of the vac-formed production craters to be photographed and then replace the images shown on our website very soon. In addition, the product description of the Blastscape and Moonscape will be amended to clarify that these are vac-formed plastic craters.

We apologise unreservedly for the confusion caused by using these pictures and are working now to stop this type of mistake happening again.

If you are not entirely happy with this product you are more than welcome to a refund or exchange. If you wish to take this option please get in touch and we will provide you with the best option of returning this product.

Again, please accept our apologies for any confusion this may have caused.

Regards

Games Workshop Customer Services

Automatically Appended Next Post:
I've got a feeling that if I were to request a refund it would cost me more than it's worth.

Ooh! An apology! At last!
Thank goodness for that!

Oh pleeese, GW knew that these would be rank. I think that if anybody buys them, they lose any right to pass comment on the quality of another company's models as they obviously have no concept of quality whatsoever

I've shot them an email with the suggestion to try and cheer me up, I'll see what they'll offer me.

Does anyone have this "memo" about how they are still supposed to gush over the craters, or is this urban legend, "I hate everything GW" territory? ;-)

Petitiononline.com anyone?
We the undersigned want evil Games Workshop to stop lying to us about mushy meteor craters and release resin casts....just a thought.

GW has no concept of quality whatsoever? Really? We are going to judge that based on an outsourced limited released splash item?

I was upset about the quality of the blastscape as well but come on.

Lets see, they are offering complete refunds, they changed the image on the web, and have even issued an apology... what more are we waiting for?

Here, here, Oxfordseth. This is getting out of proportion - People are just jumping onto the band-wagon. In fact, this whole thing's becoming quite depressing: "I was all hyped up about Planet Strike, but when my Blastscape arrived in the mail, my whole world fell apart... Etc." Come on! Look at the Bastions, the new tank kits, the upcoming Space Wolves... Do I need to say more?

I'm still waiting for my Bastions, Aegis, skyshield and tanks, so all I can do now is base the experience on the blastscape.

The bastions+aegis are pretty awesome. Skyshield is meh, but I mean what can you expect?

It's a landing pad.

BrookM wrote:This just popped into my inbox:

Dear Mr Brookman...

Automatically Appended Next Post:
I've got a feeling that if I were to request a refund it would cost me more than it's worth.

I note you are in france, which may be a bit different - although France is meant to have implemented the same EU directive as the UK has.

It shouldn't cost you anything (money wise). They should be paying the cost of return - hopefully when they say the best return option they mean they will work out how to ensure that.

As a side note, in the UK, if you bought over the internet then I'm fairly sure you fall under the distance selling rules, which provide for a unconditional 7 day return right (at least, it can go up to 3 months). No need to prove fault etc. Also in such a case you do not need to return the product, you just need to let them know where they can collect it from (needs to be reasonable - like at your house during the day). P.S. It's been a long time since I did law, so don't take that as definitive.

I am Dutch, NOT French.

Same difference.



Maybe the meteors are all "molten" from being in space?

In regards to returning it, either they'll tell me to send it to them or they could tell me to get a train ticket and go to Amsterdam again for another awkward session with the manager.

puree wrote:I note you are in france

If your monitor is turned sideways he is

TBD wrote:

puree wrote:I note you are in france

If your monitor is turned sideways he is

It's almost as bad as hearing American tourists say us Dutch speak German (Deutsch)

BrookM wrote:go to Amsterdam again for another awkward session with the manager.

Given what I've heard of Amsterdam you might not want to take this option.

On topic my Blastscape doesn't look as bad as the photos. Mind you, it still doesn't look anything like the original photos of the resin masters, but at least I have detail on the 2 stage rivets. So some are better than others.

How are we all supposed to be experts on Dutchland?

Wrexasaur wrote:

And we should care because??? This is a multi-million dollar company that makes decisions that cost them next to nothing by outsourcing, sending money out of economies to help Asia industrialize WHY??? WHY should I give a feth? Are you going to argue that the workers in the factories need the jobs more than the people in your own countries? I think not...

We are talking about such insignificant amounts of losses I seriously hope they are much grander than I imagine so GW simply learns a lesson from this.

You pay 20$ U.S.... GW pays like .5$ U.S.... FORGET IT, GW loses this argument big time.

It is a THEORY that they outsourced them. What does the label on the package say? I thought they would be made on the same equipment the moonscape terrain is made on, using different molds, either in England or Memphis, or both. There are laws about packaging that are more important than if the product matches the ads.

Either way, it's a limited release so this is probably the only batch they make up, since it's for Planetstrike and everyone seems to believe that Plantestrike has a shelf life of only a couple of years, so this debacle will be forgotten by the middle of next year at the longest. Everyone that won't have a go at cleaning up GW's mistakes and try to make their craters look nice will get a refund, GW will either trash them or recycle the plastic to make a boxed set of whatever and it will be over and the world will be safe.

They hastily scurried to change the pics on the web site to avoid a corporate level fine for false advertisement or whatever law they might have brokee. Their butt is covered now, everyone should have gotten a heads up by now and shenanigans have been declared. I'm going to have to say it's resolved for them, not necessarily for us. I feel for the people that ordered it sight unseen from third parties because they're going to have to pay for shipping to return them, especially if they don't live near a GW store, but there's not much that can be done about that.

H.B.M.C. wrote:If anyone's interested in seeing how GW sweeps things under the carpet and moves on like it never happened, click here.

The moonscape craters look so much better and sharper, even though they're vacuum formed, too.

Kilkrazy wrote:I don't see why some other company couldn't make some terrain pieces with a general similarity to these, but better, and make them in resin.

Is there a special allure about 'official GW' bits of blown-up craters?

Pegasus imports a set of craters that's about the same price as the moonscape craters that look good..considering they're craters. You can always take a Moonscape crater and gussy it up with chunks of debris or bits..Lava Rock inserted in the middle of a matching cavity, with gaps filled with spackle would look good, and you wouldn't have to paint the lava rock if you're careful.

Bits of IG/Ork, whatever race that's inexpensive and common would also work, painting them bloody and stuff..

From what I've seen of the Planetstrike Terrain, it's pretty awesome. I've put together a Bastion, as long as you build it square, it's nice. The Aegis line has a lot of neat details for a concrete fence. I've only seen the Beasts of War video about the Skyshield, but guys at the store like it.

GW knows we're a bunch of fanboys and we'll snatch up anything they maken no matter what. I mean, they jacked up the prices on most of their stuff by X%, there were complaints, but no one that has thousands of points worth of 40K stuff is going to drop out. They'll stop buying it from GW, but they won't quit en mass, just the normal dropoff. (A few people I play with still bought from GW because they had to have it right now, so they paid full price, plus sales tax, only to stick the box under their bed for months. They could have ordered it for 20% off and put it under their bed)

For example, people have complained and sarcastically joked about regular price hikes for the last 20 years, but they still play 40K, GW knows we'll bend over and take it because we're a captive audience. The only people that have quit were miffed about their armies getting nerfed by the current rules or Codex, but they come back when a new rulebook or a FAQ fixed it, because what else are they going to do with 3000 points of X? Make 25% back by selling it on ebay? Not after they painted all of that stuff.

Yes, there are other companies, there are other rules and miniatures, but we want to play with OUR 40K miniatures with 40K fluff, not mix and match odd looking miniatures into our army, so we bite the bullet and hope for a FAQ or another online merchant with deeper discounts. I just hope that all the tactics we learn will be useful in the upcoming Zombie Apocalypse or the military coups when the Alien Overlords reveal themselves.

Orkeosaurus wrote:How are we all supposed to be experts on Dutchland?

We're the laid back people who don't wear jackboots and don't shout every time we ask for the salt or pepper.

Let's hope the new terrain piece with the wrecked Rhino will not be the same quality (probably not).

That one is cast plastic, as with the temple of

You know, an idea just occurred to me. If the mystery limited edition product really is Space Hulk, the enigma of how plastic floor pieces would be cost-effective might have a simple though disheartening answer. They're vacuformed.

Agamemnon2 wrote:You know, an idea just occurred to me. If the mystery limited edition product really is Space Hulk, the enigma of how plastic floor pieces would be cost-effective might have a simple though disheartening answer. They're vacuformed.

Oh man, that is a scary thought indeed.

BrookM wrote:

Agamemnon2 wrote:You know, an idea just occurred to me. If the mystery limited edition product really is Space Hulk, the enigma of how plastic floor pieces would be cost-effective might have a simple though disheartening answer. They're vacuformed.

Oh man, that is a scary thought indeed.

Ain't it just? Makes sense from a cost perspective, though, as vacuforming is easier and cheaper to manufacture a limited run with, compared to regular plastic moulding, and can be automated much better than resin casting can.

I doubt they could make space corridors better than the space corridors from litko aerosystems...

BrookM wrote:I am Dutch, NOT French.

Sincerest apologies. I was rushing, and thought you were the same person who earlier said they were in contact with french direct sales, but on going back a few pages I can see it was some one else.

Agamemnon2 wrote:

BrookM wrote:

Agamemnon2 wrote:You know, an idea just occurred to me. If the mystery limited edition product really is Space Hulk, the enigma of how plastic floor pieces would be cost-effective might have a simple though disheartening answer. They're vacuformed.

Oh man, that is a scary thought indeed.

Ain't it just? Makes sense from a cost perspective, though, as vacuforming is easier and cheaper to manufacture a limited run with, compared to regular plastic moulding, and can be automated much better than resin casting can.

All too true really, plus vac-formed parts weigh nothing and can be easily squashed into a box. I'll be quietly holding on to the thought of solid plastic tiles, quietly but these days I'm not too sure of what GW is up to.