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 filbert wrote:
And no, they aren't trying to fulfill orders so they can buy in more stock; this is all about selling off as much existing stock as possible before the curtain falls - simple as that.

I would imagine the main reason for even bothering with the sale is to pay off suppliers because ones that get screwed might not be willing to do business with the new company given the wargames industry in the UK is one of those "everyone knows everyone" type of industries.

I have read on another forum that paypal said they could not refund given the fact that MG account is now closed. Is it true ? Did anyone who opened a paypal claim recently get his cash ?

 Baragash wrote:

 filbert wrote:
And no, they aren't trying to fulfill orders so they can buy in more stock; this is all about selling off as much existing stock as possible before the curtain falls - simple as that.

I would imagine the main reason for even bothering with the sale is to pay off suppliers because ones that get screwed might not be willing to do business with the new company given the wargames industry in the UK is one of those "everyone knows everyone" type of industries.

This happens all the time in business, even those where the industry is tight. Whatever happens to the new maelstrom, or whatever companies Rob Lane is director of they will be able to re establish links with suppliers. Even on restricted terms.

captain tanuki wrote:
I have read on another forum that paypal said they could not refund given the fact that MG account is now closed. Is it true ? Did anyone who opened a paypal claim recently get his cash ?

Thats old information based on how paypal disptes used to work;

as long as you don't miss the 45 day cut off for a dispute paypal should refund your payment if goods are not delivered (they'll pay if they cannot recover the money from maelstroms account)

And if you are over 45 days and funded the payment via a Credit Card you may be able to claim from your CC provider (some will not help as the initial transaction was cc to paypal and that worked fine, but always try and if they refuse switch CC provider). This protection depends on your claim amount, in the UK you need to have spent £100 or more to get it (again some CC will help for lower values even if they are not legally liable)

Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

Which is exactly the case here, right ?

 H.B.M.C. wrote:
Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

Not sure if it is different for a paypal business account espically given the fact the transactions are covered under the DSR in the UK

 H.B.M.C. wrote:
Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

This used to be the case (and I've been stung that way) but it has changed

first paypal purchaces used via ebay got extra protection

now any paypal purchace is covered and you should be able to get your cash back IF you claim within 45 days (although if you keep buying from places that go bust and getting your money back I suspect they'll cancel your account to prevent scamming)

 OrlandotheTechnicoloured wrote:

 H.B.M.C. wrote:
Of course if the person your paying has taken the money (and run!), then PayPal cannot retrieve it and you get nothing.

I had this happen to me when I got scammed. Put through a complaint all within the correct times. Result was "Unable to gather funds from payee - we cannot refund your money. Sorry."

This used to be the case (and I've been stung that way) but it has changed

first paypal purchaces used via ebay got extra protection

now any paypal purchace is covered and you should be able to get your cash back IF you claim within 45 days (although if you keep buying from places that go bust and getting your money back I suspect they'll cancel your account to prevent scamming)

see - https://www.paypal.com/uk/webapps/mpp/buyer-protection for more info

Thanks for the clarifications.

Looks like the paypal protection would work here.

I did know about the 'rumours' about their problems and so was concerned when the new csm stuff came out (put up for pre-order) but because they still released pre-order information on the site I thought everything was ok. I bought the helldrake on the 5th Oct.

I expected delays as their policy with GW is that they cant send out new releases until after the release date. I really dont know what to do. I am thinking they are going to order the product from GW once they finally move warehouses thats why I have been waiting but reading all this is really worrying.

If worse comes to worse what should I do to get a refund, contact my bank? Sorry, any help would be appreciated, never had to sort something like this out before i.e. the company is not responding to people at all.

How did you pay? With credit card, debit card or PayPal?

If Paypal = Claim (within 45 days)

If Credit or VISA/Mastercard Debit = Chargeback Scheme

You're covered, just have to wait a while to get money back

Ah cool thanls guys good to know at least I can get my money back Shame since I wont get a good saving like that on the helldrake anywhere else.

well just got yet ANOTHER email from maelstrom with an even bigger discount attatched.


:/


and yet still no change in order, no phone, no reply to messages.

redeyed wrote:
well just got yet ANOTHER email from maelstrom with an even bigger discount attatched.


:/


and yet still no change in order, no phone, no reply to messages.

This +1

Maelstrom Games wrote:Hi there,

Here at Maelstrom Games (www.maelstromgames.co.uk) we've still got fairly good stocks of certain ranges, so Battlefront Miniatures' products will be reduced to 35% off UK RRP, Gamezone Miniatures, Micro Art Studio, Scibor Miniatures and Magic: the Gathering to 60% off UK RRP, with everything else at 50% off UK RRP except for Templar's Forge at 75% off. We still have some Games Workshop, Privateer Press and Malifaux, too! These sales don't come along very often - so take advantage of it, as this is our FINAL stock sale and it WILL end on Monday the 22nd of October! Grab a bargain now!

Again: "This is our FINAL stock sale"
Sounds final to me

Who will end up with the prize when the music stops?

So exciting!

God-damnit.. 60% off Gamezone and Scibor. Do I go for it again?

*busies away looking through the Maelstrom site*


Automatically Appended Next Post:
Bugger there is literally nothing in stock ! Except for 167 tins of Army Painter purple spray!

Ok, I know they share the name, but do they really need 167 cans of Maelstrom Purple?

 unmercifulconker wrote:
Ah cool thanls guys good to know at least I can get my money back Shame since I wont get a good saving like that on the helldrake anywhere else.

Plenty of places are cheaper
http://www.rockethobbies.co.uk/Games-Workshop-Chaos-Space-Marine-Heldrake/-p-6907/

In all of this, I am most curious about Darklands/Mierce Miniatures/whatever it's called. They're still churning out content rather consistently, even with their parent company in the tank. Will they survive if/when Maelstrom dies?

rocketboy wrote:

 unmercifulconker wrote:
Ah cool thanls guys good to know at least I can get my money back Shame since I wont get a good saving like that on the helldrake anywhere else.

Plenty of places are cheaper
http://www.rockethobbies.co.uk/Games-Workshop-Chaos-Space-Marine-Heldrake/-p-6907/

Forget places, what about models? Here is one that is cheaper than the Helldrake and looks less like a toy

Hasbro - It's the 5th Chaos god.

rocketboy wrote:

 unmercifulconker wrote:
Ah cool thanls guys good to know at least I can get my money back Shame since I wont get a good saving like that on the helldrake anywhere else.

Plenty of places are cheaper
http://www.rockethobbies.co.uk/Games-Workshop-Chaos-Space-Marine-Heldrake/-p-6907/

Holy mother of god thank you sir, thank you

Happy to second the recommendation of Rocket Hobbies.

And I don't have a low post count and the word Rocket in my username! ;-)

 azreal13 wrote:
Happy to second the recommendation of Rocket Hobbies.

And I don't have a low post count and the word Rocket in my username! ;-)

I know, it was a shameless plug for ourselves in amongst the doom and gloom, but I couldn't resist it. Thanks for the second

Well the EOTS store is stocked up very well this time, vast improvement over last months team tourny, shame as I might spend some money this time!

How was the stock on GW stuff?

Good mate, pretty much full shelf, i did post somewhere before saying the 40k shelves were empty when I was here end of September (come here for team tourny) and I am back here for another tourny this weekend