GW in pre-order Made to Order promise.

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**Mad Doc Grotsnik**

How do!

First announced for Kill Team (and reported in the relevant thread), but figured as it’s not limited to KT, it was worth making a dedicated thread. Relevant section in bold.

Warhammer Community wrote: We’ve all been there on pre-order day – we set our alarm, logged into our Games-Workshop.com account, and braced ourselves to set the world speed record for adding items to a cart… all in the hope of getting that awesome new launch box. And we’ve probably all missed out on something we really wanted because we weren’t fast enough, the doorbell rang, our cat spilled coffee on the keyboard, or scalpers got there first.

Well, not this time!

Running out of stock sucks. We know we’ve let you down in the past – so we’re going to do something about it, right now.

This weekend, Games Workshop is making a promise to everyone who orders Kill Team: Octarius during the pre-order weekend – we guarantee you’ll get a copy. Simple!

So, feel free to answer that doorbell or take your cat downstairs knowing you don’t need to scour the internet and pay some dirty scalper a cut just to get the latest boxed set.

Everyone who pre-orders a copy of the new Kill Team this weekend will get one.

Now, Kill Team: Octarius is the first time we’re making a pledge like this. We’ve made absolutely loads of copies… but we’ve been wrong about demand before! So, just rest assured, if you order one on the pre-order weekend, we’ll get it to you.

There’s some nuance here… we’ll be shipping them out first come, first served. If you get in late, it might just take longer to get them to you… potentially several months longer – but you WILL get your copy.

Going forwards, we’re looking at ways we can make sure you don’t miss out on other awesome box sets too. So if, for instance, there was a sweet new Black Templars launch box on the horizon (just imagine that!) then that also sounds like the sort of box we’d want to make sure you could all get your hands on.

But for now, set that alarm… for any time that suits you over the weekend, and brace yourself for Kill Team: Octarius.

**Wha-Mu-077**

So, they KNOW about Scalper bots, but don't implement anything to prevent them?

**Derek H**

That's a good move from GW.

**Da Boss**

Imagine, making enough stock to meet demand. This is some revolutionary, market leader gak.

**Mad Doc Grotsnik**

Who knows.

I’m mostly amused because it reads like something I’d put up in my Loot Group!

Automatically Appended Next Post:

Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

Though just doing Made To Order likely makes more sense.

A) They’ve got your money

B) Less appeal, if indeed any appeal, to Scalpers - so no need to shell out on Bot defeating software.

**flaherty**

Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

This seems like a better long-term strategy. Scalper bots will continue to evolve to get around whatever tech solution they roll out. By making supply elastic, scalpers will have a much smaller market to serve – namely those who have an incredibly high time premium. This seems like a great solution, IMHO. As the potential profit drops, scalpers will fall away, so more people should get their boxes in a decent time frame. Well done GW!

**Aeneades**

Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

Scalper bots are an issue with all online stores with limited products, shoe and technology suppliers have been trying to deal with them for years (at huge expense) but as soon as they implement additional securty measures, the bots find a way around them.

I am not saying that GW shouldn't be doing more to try and stop basic ones but this is an area where the bot developers can react much faster than the anti-bot store fronts.

**a_typical_hero**

Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

Something like, uh... eliminating the reason to scalp stuff in the first place? Yeah, shame they don't do something like produce a copy for each order instead of limiting the orders... oh wait.

Seriously, can't you pester any other forum? We get it you hate the company. Nobody cares.

**privateer4hire**

Why would they implement anything that keeps away scalper money? The important part of that phrase is money. Why would they care where the cash comes from?

By doing this they get to:
Be the heroes
Minimize risk of over production and storage
Maximize profit since these are direct orders
Lower competition from secondary sales of books and models by saturating the market

**SamusDrake**

Hows about showing the Warhammer Quest players the same courtesy...

**zend**

Remember last year when dakka residents said it wasn’t possible for Made to Order to be the default method for taking orders of box sets?

I member.

**jaredb**

Good move moving forward.

**GaroRobe**

SamusDrake wrote:
Hows about showing the Warhammer Quest players the same courtesy...

I feel like Cursed City is an exception, as annoying as it is to say that.
Indomitus got a made to order, because all those models got separately releases.
Everything in Kill Team is getting a separate release.

The only thing we got from Cursed city was Radukar's court. No heroes, no goons, no objectives, etc. It probably isn't too hard for GW to make made-to-order models when they've got everything they need sitting in separate boxes. With Cursed City, they'd need new boards, new everything, pretty much.

**Mad Doc Grotsnik**

Without meaning to sound glib?

Tell GW. I’m absolutely with people upset at Cursed City being so hyped, then disappearing like a fart in a wind tunnel.

But we need to tell GW there is still demand. That’s the best way to convince them there’s still money to be had from a Made To Order run.

**MaxT**

Excellent plan, well done GW

**catbarf**

Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

You can't scalp a product that anyone can go order at MSRP.

**hotsauceman1**

the cursed city debacle was a problem with supplies and everything.
Apparently there where sets left unassembled in warehouses because they couldnt get certain parts. Or buying more of the tiles would have been prohibitively expensive, resulting in a nearly 500$ price tage for the game.

**Wha-Mu-077**

catbarf wrote:
Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

You can't scalp a product that anyone can go order at MSRP.

If a few people get it on launch, and most have to wait several months for it, then you can.

**Undead_Love-Machine**

a_typical_hero wrote:
Wha-Mu-077 wrote:
Insert various negative gak here

Seriously, can't you pester any other forum? We get it you hate the company. Nobody cares.

This. If all of your posts are some variation of “GW is a bad company, LOL”, it gets very old, very quickly.

Well done to GW for doing something positive to make sure that all customers can get a copy.

**BrianDavion**

Wha-Mu-077 wrote:
catbarf wrote:
Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

You can't scalp a product that anyone can go order at MSRP.

If a few people get it on launch, and most have to wait several months for it, then you can.

people are a lot less willing to spend absurd amounts of money on an item when they can get it for less with some patience

**H.B.M.C.**

"It took us a few years and lots of insta-sold out boxes to get our gak together, but we think we've finally got it sorted out!"

Now, does such a guarantee apply to all places where this can be ordered, or just those coming from the ~~company store~~ GW website?

**Dryaktylus**

hotsauceman1 wrote:
the cursed city debacle was a problem with supplies and everything.
Apparently there where sets left unassembled in warehouses because they couldnt get certain parts. Or buying more of the tiles would have been prohibitively expensive, resulting in a nearly 500$ price tage for the game.

I don't blame them for that (well, I got my copy, but I hoped for the expansions). I guess their original plan was having Cursed City as an available box set with some expansions over the months culminating in the release of the Soul Blight battle tome. Well, it wasn't to be.

Their reaction with deleting their own comments was bad style though.

**jojo_monkey_boy**

H.B.M.C. wrote:
"It took us a few years and lots of insta-sold out boxes to get our gak together, but we think we've finally got it sorted out!"

Now, does such a guarantee apply to all places where this can be ordered, or just those coming from the ~~company store~~ GW website?

This is a good question.

**Kanluwen**

It says "ordered during the weekend", so as long as your local shop is actually ordering them for you during the weekend it should apply.

**Mad Doc Grotsnik**

BrianDavion wrote:
Wha-Mu-077 wrote:
catbarf wrote:
Wha-Mu-077 wrote:
So, they KNOW about Scalper bots, but don't implement anything to prevent them?

You can't scalp a product that anyone can go order at MSRP.

If a few people get it on launch, and most have to wait several months for it, then you can.

people are a lot less willing to spend absurd amounts of money on an item when they can get it for less with some patience

This. Look at the sad scalpers left with copies of Indomitus.

**SamusDrake**

Mad Doc Grotsnik wrote:
Without meaning to sound glib?

Tell GW. I’m absolutely with people upset at Cursed City being so hyped, then disappearing like a fart in a wind tunnel.

But we need to tell GW there is still demand. That’s the best way to convince them there’s still money to be had from a Made To Order run.

Enough of us have done that already, and made the message very loud and clear. GW has clearly not forgotten as they are still running articles for the game in WD months after it was discontinued...

**Mad Doc Grotsnik**

Well, WD is prepared some months in advance, so that may not be hugely significant in itself.

**Patriarch**

SamusDrake wrote:
Hows about showing the Warhammer Quest players the same courtesy...

Too soon...

**endlesswaltz123**

Dryaktylus wrote:
hotsauceman1 wrote:
the cursed city debacle was a problem with supplies and everything.
Apparently there where sets left unassembled in warehouses because they couldnt get certain parts. Or buying more of the tiles would have been prohibitively expensive, resulting in a nearly 500$ price tage for the game.

I don't blame them for that (well, I got my copy, but I hoped for the expansions). I guess their original plan was having Cursed City as an available box set with some expansions over the months culminating in the release of the Soul Blight battle tome. Well, it wasn't to be.

Their reaction with deleting their own comments was bad style though.

Printing the tiles, even in limited/short runs could not have been that expensive. Printing can be expensive, but never that expensive, additionally, with the demand for the game, they could have gambled on a larger order of tiles to bring the cost down and acquired more other elements to make full games for a Made to Order run.

My guess on the whole situation is, there was a major F up somewhere along the lines in regards to ordering/manufacture, GW believes the supplier is in the wrong, the supplier believes GW are in the wrong and the silence is because lawyers are drawing battle lines currently and have instructed GW to do so.

**Albino Squirrel**

I wouldn't say they got it sorted out. If I order on the weekend of pre-order, I'll have no idea whether I'm going to get my order on release, or have to wait several months for it. I don't think I'd want it knowing I had to wait several months for it. But I'll have to order having no idea if I'll have to wait several months or not.