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 Ian Sturrock wrote:
Google tells me they only refunded me $57.42...

I mean, in some respects I got a bargain, right? Postage and $2.58 for two decent bears and four miscasts? With an hour's work with a razor saw, superglue, and putty I can probably get two more half-decent bears by cannibalising the four miscasts.

I am kind of more short of time than money these days though, and after three months' delay above and beyond the KS delays, plus about ten emails and messages from me trying to get the issue resolved, I have to say that I won't be dealing with SW in future. The return on investment, in terms of the time involved, isn't worth it.

I'm sorry you feel that way Ian, we did try our best to be of service, we naturally won't be able to please everyone. Ten emails and messages to which you'll admit we answered fairly rapidly and politely :-) You understand it's not to our interest either to go back and forth, it costs us time and effort, we are happy this issue has been met and concluded. Fortunately out of 500+ backers only 2(!) requested a refund, so we are very happy with this percentage (the other one was a missing Dragon rider to Australia IIRC, the backer asked for terms of speed if he/she could get a refund, I don't remember the gender, we did so the same day).

PS. A last small note to avoid confusion though, as I wrote to you on the email this morning, we *did* refund 60$ as agreed, I don't know why your end shows less. We appreciate your past support all the same -no sarcasm.

It's likely the Paypal fee (which would make it $57-something) and maybe a bit of currency conversion too (unless they've raised the fee, which used to be 2.9% + $0.30 per transaction).

Shieldwolf, I didn't request a refund. I requested good quality minis. You admitted you couldn't provide that, so you gave me a (partial) refund instead.

And it really shouldn't have taken 10 emails, and 10 responses from you, and 3 months. When I received a broken resin component from Mierce, I had the replacement within a couple of days, after one email (admittedly they are geographically closer, but not by three months).

I'm willing to leave it there. I just won't be buying in future.

@RiTides
I guess something like that is what has happened, it would have been *idiotic* for us to even discuss a $2 refund difference in an 80K+ project. Or any professional for that matter.
@Ian Sturrock
As I said, I'm sorry you feel that way. Apart from the fact we did send a full refund and not a partial one, the matter is closed.

I wouldn't use the word "idiotic" - I was just explaining why the amount received was different than the amount sent. There are situations where I add this percentage to the total sent (I use 3%), and there are other ways of paying the fee through Paypal.

In the case of an actual refund of a direct payment, I think the fee is also returned, but obviously that wasn't the case here. Anyway, was just posting it as an FYI...

I appreciate the input @RiTides, the "idiotic" was meant for us as a bad bussiness practice, certainly not @Ian!
This wasn't a direct payment however, the money was received by KS and we refunded via PayPal; we received the amount is USD, we paid it back in USD. As we don't doubt what everyone here is saying, we would appreciate it if the parties involved extended us the courtesy not to doubt us either.

Anyway, I have emailed the backer personally, anything else need be clarified I'm sure at this point we can do it via emails.

 Shieldwolf Miniatures wrote:
I appreciate the input @RiTides, the "idiotic" was meant for us as a bad bussiness practice, certainly not @Ian!
This wasn't a direct payment however, the money was received by KS and we refunded via PayPal; we received the amount is USD, we paid it back in USD. As we don't doubt what everyone here is saying, we would appreciate it if the parties involved extended us the courtesy not to doubt us either.

Anyway, I have emailed the backer personally, anything else need be clarified I'm sure at this point we can do it via emails.

Unless Ian lives in the US, it would be PP fees and the conversion rate, our exchange rates have moved a fair bit since the project closed, ie if i was to pay my $200 pledge now it would cost me a lot more and the opposite if i was to get my $200 refunded today i would be worse off.

 Shieldwolf Miniatures wrote:
@RiTides
I guess something like that is what has happened, it would have been *idiotic* for us to even discuss a $2 refund difference in an 80K+ project. Or any professional for that matter.
@Ian Sturrock
As I said, I'm sorry you feel that way. Apart from the fact we did send a full refund and not a partial one, the matter is closed.

As someone who has gotten NOTICE letters from companies over bills for $2 or less this is amusing to me. I just found myself sending a bank transfer of $1.02 to my phone company as a matter of fact after they did a stealthy price hike this last cycle.

Apparently the word "professional" has a very different meaning in Greece.

@MLaw
That's not the point and I assure you "professional" has the same meaning everywhere. The backer has every right to claim a missing amount, I never contradicted that, I did contradict the fact that the full amount was indeed sent however and there's no error from our part. People reading this might get the wrong impression and that's highly unfair to us.
Heck, the very amount of time it's costing me to interact -trying to prove something I am obviously no longer in a position to prove- is costing me well over the $2 this conversation is all about!
Why on earth would someone believe that we sent 58$ and not 60$ when we are about to commit thousands of dollars in our next project is beyond me. In all honesty this is getting nowhere, I am pretty sure at this point that even @Ian in hindsight has taken into consideration that a fee not depending on us was probably put into activation. He wrote earlier that he is willing to end it here and so are we, so I don't see why this is still an issue.

PS. There are backers that are also present here at Dakka that can testify that in various occassions in the past we have told them "keep it, no problem, consider it a gift from us" so that should speak for itself on how we operate. We are not perfect but we certainly don't go about to wrong anyone, not out of intent at least. This is still a group of people trying to do their best, not some anonymous phone company who would cut your connection over $1.02, let alone go on the open interacting with you on a public forum. Just saying.

I am looking forward to the new campaign. I am curious to see how the pledges will look considering there is Sci-fi and fantasy.

I am only really interested in the fantasy but may pick up a box or 2 of the scifi stuff.

I hope that the Long anticipated Warmaidens are still the first on the agenda.

I wonder if They will split out a Fantasy set of pledges and a scifi set of pledges. Will there be alternating unlocks? So one set of stretch goals only apply to Sci fi... and then only fantasy. And will stretch goals only apply to certain pledges? Like this sci fi hero is free but only to those who back the sci fi pledges?

The Grand Yeti looks cool. (what has been shown). I hope I am able to get it.

I am concerned with a couple of big name KS that are going to overlap time-wise. I hope Shieldwolf allows a low pledge (like $1) that gives access to the pledge manager like some other KS do.

@Smokestack
Well, here is some generic info, we will be more precise when we get closer, we have something else in our hands ATM which is burdening heavily our schedule, we will share/speak about it on July's update.
KS-3:
-We are using the same structure as before, therefore $1 Add-ons, $50 Raiding Party, 100$ Starter Army, $150 Garrison Army and $200 Campaign Army.
-The $1 doesn't allow freebies, Raiding Parties eligible to silver medallion freebies, starter armies and higher eligible to golden medallion freebies.
-The difference between silver and golden medallions will be more noticeable compared to KS-2.
-Upgrading during the "Grace Period" will be allowed.
-No early birds but first 24-hour backers get freebie miniature(s) we sculpted for this purpose.
-Sci-fi pledges will be completely separate from Fantasy, i.e. a Starter army for fantasy will include fantasy troops + monsters, whereas for sci-fi it's going to be sci-fi troops+ vehicles. A number of different characters will also drop to complete each setting.
-Duration will be augmented from 2 weeks to 3 instead, giving more time to interact.
-Sprues will be completely separate for each genre (unlike our initial planning to mix the two in a single sprue).

As a side note some big KS names are indeed dropping to overlap our timeframe. This has us worried, no secret there. We will see how to deal with it.

 Shieldwolf Miniatures wrote:
@Smokestack
Well, here is some generic info, we will be more precise when we get closer, we have something else in our hands ATM which is burdening heavily our schedule, we will share/speak about it on July's update.
KS-3:
-We are using the same structure as before, therefore $1 Add-ons, $50 Raiding Party, 100$ Starter Army, $150 Garrison Army and $200 Campaign Army.
-The $1 doesn't allow freebies, Raiding Parties eligible to silver medallion freebies, starter armies and higher eligible to golden medallion freebies.
-The difference between silver and golden medallions will be more noticeable compared to KS-2.
-Upgrading during the "Grace Period" will be allowed.
-No early birds but first 24-hour backers get freebie miniature(s) we sculpted for this purpose.
-Sci-fi pledges will be completely separate from Fantasy, i.e. a Starter army for fantasy will include fantasy troops + monsters, whereas for sci-fi it's going to be sci-fi troops+ vehicles. A number of different characters will also drop to complete each setting.
-Duration will be augmented from 2 weeks to 3 instead, giving more time to interact.
-Sprues will be completely separate for each genre (unlike our initial planning to mix the two in a single sprue).

As a side note some big KS names are indeed dropping to overlap our timeframe. This has us worried, no secret there. We will see how to deal with it.

Easy way to skip the overlap is to launch sooner or later? Sooner will net you more money since you wouldn't have competition.

 primalexile wrote:

 Shieldwolf Miniatures wrote:
[...]
As a side note some big KS names are indeed dropping to overlap our timeframe. This has us worried, no secret there. We will see how to deal with it.[...]

Easy way to skip the overlap is to launch sooner or later? Sooner will net you more money since you wouldn't have competition.

Yeah, that totally makes sense and it's where we're oriented at the moment. While we could launch theoratically today should we wish it, besides not having enough time to build up the hype necessary you'll all understand in this month's update the difficulty in launching quickly as we are in the middle of something that's eating up a lot of our time and energy...

New teaser for the western armies is up... :-)

Nice! If GW can't manage to get us plastic "Sisters", it's nice to see someone can!

But what will they do about the sleeves? The sleeves!

Everyone know that sleeves are impossible to make in plastic! that alone has stymied the greatest modeling minds in the world for more than 20 years!

 Shieldwolf Miniatures wrote:
All missing items have been mailed -a very very few remaining are ready and packed, to be shipped by Tuesday.
Everything will be on July's update, we are very busy doing something else at the moment (I am not referring to KS-3) and we'll talk about that also.

Ian was offered a full refund as this is the second time he receives flawed items. Miscasts we can comprehend that it's only human to miss something during QC (thankfully that's something we rarely hear of), damaged however in the same area begins to point heavily in the local post office doings and not on our side. Our customer service will see the person(s) involved in such misfortunate happenings served. As always.

Edit: Luly's update, not June's! :-)

At no point did I expect missing items to be sent out before other people's shipments. However:

I don't think you've sent mine out unless you automatically sent items to some backers.
This is because I (perhaps foolishly) waited patiently for you to specifically address missing items in the updates.
I asked in the comments section at one point (months after my core order arrived) and got brushed off and told that it'd be dealt with "later".
I've only come back to it now because there was finally an update, that states that the KS is completed.

I'm missing the following:
Shieldmaiden Hero with Great Maul x1
Army Banner Bearer x1
Shieldlord A x1
There might have been more. Those are for sure. I can't be bothered trying to find a txt file list however many months later that we're at.

 Original Timmy wrote:

Mate you and others need to learn to read, SW has been very communicative this whole year with their updates including all the vital information, at the beginning of the year there was multiple updates with the P&P information clearly laid out, Late April update acknowledged there was problems with shipping, Mays update was a FAQ about shipping,missing/damaged items which included the order of who is getting what first...

"Question: Is there any precise priority/order in what parcel goes out first?
Answer: We prioritize backers who have not yet received their rewards although they have paid for shipping. That said we must also deal with any missing items from pledges already received by backers, plus process pledges from people who have missed both deadlines and have only recently met their P&P quote. People who have not met their shipping quote don't go last, they simply will not be serviced - we find it very rational!"

"Timetable: We are on perfect track. Everything is packed and we are merely missing like 5-10 parcels to confirm payment of P&P and wrap KS-2 up completely...
...Finally, we are prioritizng backers who still haven't received their pledges yet and last parcels to be sent out are going to be those for missing items and/or any replacements requested."

Everyone has been aware of whats going on for the last 3 months, if you have been waiting for SW to send out an update asking for people to message in with their missing items like i said you need to learn to read!

Listen, "Mate". Shieldwolf's communication has been sub-par for some time. There have been numerous examples of comms failures posted throughout this thread (as in people posting examples - SW's posts in this thread haven't had the same issue).

Simply put, I was waiting for an update saying "missing items email us here". When I posted in the comments, I wasn't asked to email them, I was told to wait. May's update only mentions missing items in an offhand way, with the word not part of any headline, and in fact only used once, as quoted above. Or to put it another way, the word "missing" appears once, buried halfway through an 857-word update, and only in relation to other things. It's hardly "this is how and when we're going to sort out missing items". If you think that's clear, then good luck to you. Of course, you live in their comment section (which is fine, no judgement there on how you spend your time), but it does mean that your perspective is somewhat skewed on how Shieldwolf communicates to their overall backers.

So yeah, if you could point me to the update asking for people to message in with their missing items, that would be great. Not barely mentioned via one word about it in an offhand reference offhand buried in a much larger update. If you want to be a smartarse, I'm calling you on it. Find me an update where they clearly ask us to contact them regarding replacements, and I'll quite happily apologise here to both yourself and Shieldwolf on that point.

But yeah, maybe it is my own fault - for being patient about my missing items for months.

@Azazelx
Kindly send us a message on Kickstarter with the list of items that weren't delivered to you and we'll try shipping them next week -also because we're going on holiday after August 10th so only one person is going to remain behind to deal with ordinary traffic.

Our communication needs improvement but -aside the HQ translocation as you've seen on the update and which burdened a lot on our schedule- it has been pretty constant I think, we promised one fully detailed update every month after the KS project was over and we didn't fail at any time.
That said, we can certainly do even better in the future as we bring this experience with us. :-)

You guys realize that people are going to want a pledge with BOTH armies, right?

Despite you separating everything, they're going to want you to combine it.

Depending on just what ends up being offered, I might too.

 highlord tamburlaine wrote:
You guys realize that people are going to want a pledge with BOTH armies, right?

We sure do! The most popular pledge of the Shieldmaiden KS ended up being (by far) the "Shieldmaidens vs Orcs" starter set. It offered a great variety with more than 100 miniatures for $100 (helping people split up the pledge we presume, perfectly fine with us!).

The same thing is going to happen in this project also, with the difference that initially it's not going to be "versus" but a "combined" Krumvaal Northern Alliance boxed set. Only when we reach the Sisters of Talliareum/Sisters of Faith will there be a "versus" boxed set option, both in the fantasy and the sci-fi section.

Pledges of boxed sets that will combine both sci-fi and fantasy items however are not going to happen, it's going to end up being too much a logistics nightmare and we are going to avoid it in order to ensure a smooth campaign.

For what it's worth screen shot of the sci-fi sisters

I think that the image above ^ looks really nice. As a most personal preference, I am not too fond of the breast-armour, but when it comes to design, I do recognize that it sometimes can be hard to create a generic model that will represent a female that is easily to discern. But apart from that, the image looks really cool. The weapon looks like it's gonna be a beast.

Yeah I'm not a fan of 'twin peaks' armor, I'd prefer just a slightly roomier chest plate, but that's life.

There's already the Dreamforge female troopers for a more pragmatic look.

Will the heads be swappable with the Shieldmaidens'?

I hope to have more funds for this campaign than the last one.

@BobtheInquisitor
Yes they will, but we are more concerned in making the weaponry swappable as well. :-)

As a side note, those who don't follow us on Kickstarter, the new Shieldwolf HQ (logically fully operational this September, after which doors will be open to the public) :-)





We appreciate your support. Next teaser, the nordic armies (both sci-fi and fantasy), the ones you voted to pitch the KS-3 with! :-D

Super keen for warmaiden left arms and weapons.

Wait so a Greek company is doing Norse Valkyries?

Can we get a Norwegean company to do some Amazons too?

 Kid_Kyoto wrote:
Wait so a Greek company is doing Norse Valkyries?

Can we get a Norwegean company to do some Amazons too?

Didn't realize you could only produce miniatures hailing from your native nationality.

Will the northern alliance light infantry come back in stock in your store?

 Illumini wrote:
Will the northern alliance light infantry come back in stock in your store?

Yes and no. The company has decided to retool all troop kits in plastic so 'yes', it's in our intentions to bring it back resculpted (maintaining the "Pathfinder" inspiration) and retooled with more options on the sprues, same number of miniatures per kit (20) and at the same price. 'No' however, it's not going to be available again as you see it. Same goes for the Undead regiments which however have stock left and will become unavailable only when completely sold out. These too to be resculpted (character and vision might change) and retooled for plastic.
Side note; the Undead race is not a priority at this point though, we prioritize and are heavily working on mainly Krumvaal, Talliareum and Araves to establish our three leading races for our game, after which we will move on to other endeavours (i.e. other races of our world and if our sci-fi adventure goes well, more stuff for them too).